Blossom Flower Delivery

A zero rating. Very poor service! A special occasion ended up a disaster. A bday surprise package should be delivered in express time before 1 pm to a business company. It hasn't delivered at all until i receive a call from my daughter
asking if i received it. We called CS, they say to deliver to my house, still nothing! How can they run a business when they cannot deliver on time? A flower shop? I demand a full refund for my daughter, i don't need the flowers anymore. It's not my bday anymore!

Ordered my flowers two days in advance, and they said they were able to deliver no problem. I get a call the day of saying they do not have the flowers I ordered in stock, but they can send my order to a partnered florist but will need me to pay additional $30 as compensation for them to be able to. AND, my order will be delivered one day late. I would have had to pay an additional $60, but they were oh so kind enough to cover half of it...They only way I could get an order for the price I originally payed would be delivered on Friday, two days after my Mothers birthday. After reading these reviews, I'm realizing I should have just canceled my order and I'm scared of what my mom will actually be receiving. I got a coupon $10 though. Thanks.

Absolutely the worst company. 0 customer service and I'm pretty sure it's just a scam. Been waiting for a delivery for the last 6 days and they're just not even communicating with me anymore. Arrangement was for an in memoriam. So disgusting, these people should not be in charge of anything that involves anything emotional. Total cash grab run by horrible people. Barf.

Ugh. Ordered a flower arrangement for my mom and it was supposed to arrive by 2pm. By almost 4pm I was reaching out to them VIA chat, no response. Finally I wait on hold for 10 minutes and the lady tells me the flowers won't get there until tomorrow. I say no way it's too late. By this time I was able to drive to TJs and buy the flowers myself. She insists several times. I told her, maybe if you guys called me first, but no, I called YOU and got the info that the order was delayed. Unacceptable. Bad customer service.

I placed an order on September 2nd 2023 to have roses delivered on September 4th to a specified address. I gave special instructions that the roses must not be delivered before September 4th.
When we arrived at our destination to where the roses were delivered, the receptionist said they were delivered on the 2nd. All the roses were already in full open bloom. We usually get the roses before they are in bloom so we get to enjoy them longer.
We have sent 4 emails with not one response back plus called customer service and was put on hold for 31 minutes and then cut off. Never heard anything back from them.

Their website says they will deliver an order the same day if it is placed by 5 PM. My order was placed the day before I wanted delivery. By 2 PM day of delivery they call to say their last truck is out and they will not deliver till the next day! This was for an anniversary! Never again!

I ordered a $110 flowering plant for a funeral service 3 days in advance and paid $4.99 for an express delivery to ensure it was delivered before the service began, on top of the 18.00 delivery fee and 5.00 tip and service fee. My total bill was $158.71. Got to the funeral and there was no sign of the plant. Called them and there was a delivery truck issue. They couldn't deliver until Monday and would credit tip and express delivery fee. OK, gave them new address. What was delivered was a small dish garden! They are not to be relied upon. After days of negotation with rude people they credited me with a 30% discount, at least. I am so embarrassed with my friend who is grieving.

They deserve 0 stars. WEDNESDAY morning I ordered at bouquet, sale price $59.99. Service fee of. $10.99 plus other expenses for a total of $71.23. Today, Friday, I come home to a missed call and email at 5:32PM saying their supplies did not come in and the WANTED ANOTHER $20.32 minutes later, Sunshine, really her name?, finally tells me a refund has been issued (most of my time spent on hold then having to tell her THREE TIMES to credit my credit card as there was NO WAY I was paying them any more money. How are they still in business?

I paid an expedited order fee to have flowers delivered to my daughter before 1:00 PM on her birthday. When they still hadn't arrived at 5:00 PM, I e-mailed for a status on the order. I also tried calling the number in my confirmation e-mail, but no one picked up and there was no voicemail to leave a message. My daughter did not get her flowers until after 9:00 PM. They looked slightly wilted and the water was dirty. Would never order from this company again.

Ordered orchid plants to be delivered. Web site stated plants delivered on date promised?
Order never received.
They attempted to deliver a week later. Same deal web site says delivered, never received.
Customer service is horrible. On hold for ever.

Run!

Do not use this service.

I ordered flowers to be delivered on Valentine's Day, even going above and beyond to add a generous tip. Only to receive an email at 4:30 that the order wouldn't be delivered on Valentine's Day. To make matters worse the office was closed, so I wasn't able to speak to anyone about this. Please avoid this company, and spend your money elsewhere.

Abysmal company. Ordered a sympathy arrangement. They trick you making their site appear like a local company. Called me 2 hours after the delivery window saying they can't deliver for 3 more days. How about a big F U to this company. Reported them to my credit card company. Scam scam scam scam SCAM stay away!

Placed order for arrangement to be delivered for a new Mom. They wanted to deliver the flowers 4 days later to her house. She wants them at hospital not home... Geez then waited all day to tell me... UGGGGg

I ordered flowers for a family members birthday picked my schedule date no flowers delivered 3 days later I'm told they will deliver them the next week worst company ever will never ever do business with them and will discourage anyone I know never to do business with them.

I paid extra for same day delivery before 1pm and they never delivered the flowers but still charged me for it. I called and spoke with customer service who told me they had delays today and she would send me a $4.00 refund for the inconvenience on a bouquet of flowers that cost me close to $100. I would not recommend them to anyone.

Placed an order. I got a call less than 30
Mins later saying they didnt have what was needed for that bouquet. They requested an additional $30 to have a sister company do it. I had to call twice the day of delivery to check on it. The order did not arrive until 8pm. The bouquet delivered did not look anything like what I wanted and nowhere near as nice as the original. It looked quite messy. They actually called my mother to see if she had received the order when it was supposed to be a surprise. Not impressed. I will not be using this company again. The only positive is that the customer service agents were nice and accomodating.

I ordered an arrangement to be sent last weekend. Not only did Blossom share the purchase receipt with the gift recipient but they sent the wrong arrangement which was full of dead and moldy flowers. Their customer service was not available over the weekend so there was no opportunity for a quick resolve. Then, finally when I got ahold of them the next Monday they offered me a 30% CREDIT for another purchase. Yeah right!

I don't know how this company can still have a website. You'll notice you can't leave a review on it though. There's a reason for that! So many people getting ripped off by them. I ordered flowers to be delivered for a 60th birthday. They never arrived. I was forced to ask this person if they actually got their flowers. So much for the surprise. When I was finally able to get a hold of someone, I was on long holds before they agreed to give me a refund. I was one of the lucky ones. They said they have trouble getting flowers in! Then don't take my order! AND they don't tell you their prices are in US funds so when I did get my refund, it wasn't as much as I originally paid. Just avoid this company all together and save yourself the headaches. I wish I had researched more before purchasing. Look them up in the Better Business Bureau as well. I wish I could give them zero stars.

Stupid company
They run out of product via their supplier and cannot deliver on date requested ( which I'm sure is important for many customers)
And somehow a customer is supposed to be ok with that and proceed with the order anyways with a new date.

On 7-8-2023 we were suppose to get a funeral arrangement delivered for our grandmas memorial, my moms job in MICHIGAN ordered the arrangement and paid extra for early delivery. The arrangement never showed even though the service rep kept reassuring it'd be there in 20 minutes… it never showed, the lack of professionalism was crazy! This company and their drivers do not care about you or the money you spend with them I would advise you not to order from this company I'm sure this isn't their first time lying to customers about the whereabouts of their purchase y'all don't even deserve a star

They did not deliver the $200 plus funeral wreath I ordered. How embarrassing!
Was told they would deliver somewhere else. Are you kidding me? Will take 2-8 business days for a credit. Are you kidding me? I would give them a zero if I could

Funeral flowers not delivered in time for funeral. Tried to get me to do redelivery after the funeral... How would that be helpful? Had to speak to two reps and waste a half hour to get a refund. Awful experience!

This is has been a horrible experience ordering from this ridiculous company... I will NEVER use them again and I suggest you don't either!

I waited 4 days for my arrangement to be delivered... 3 days AFTER my sisters birthday. I was very specific about what I wanted, all purple, pink and white, which was a selection on their website. To my surprise, orange, yellow and red flowers were delivered. I was mad! They refused to refund my money or send the correct arrangement!

PLEASE, DO NOT USE THIS FLORIST!