Blossom Flower Delivery

I ordered online, in Auburn Hills MI, spent $77 for my daughter's plant, plus floral arrangements, balloon and card. She never recieved it, the reps are in India somewhere, and could not resolve their mistake. The plant was never delivered, and I was not refunded. There isn't an actual address, just a fake website. Don't waste your money or your time with this one, it's a scam.

I ordered a plant and they told me they were out of the plant that I ordered and they asked if they could choose another plant that would be comparable to the one I ordered. It was a plant that I could have gotten for 20.00 at a store. When I told them I was not happy they said they would give me 10% back I Told them to keep the 10.00 so they said they would give me 20% back Come to find out the credieted me 10% This place is a JOKE!

Wanted a special delivery for my daughters birthday. Ordered the Vibrant Blooms, while still pretty, I got the cheap version with less expensive flower. The picture is a extreme close up. Don't order from this company. Go with the more experience flower delivery guys.

Flowers ordered five days ago, have not been delivered yet, although they sent email to confirm they had been delivered. They don't respond to emails, except by non-human AI, chats, or texts. After many attempts one of their answering service people in the Philippines answers, but they have no answers, just requests for additional time to "research" the matter. They refuse to give a refund. I want to start legal action against them, but I can't find where they are based.

I should have read all the reviews before trusting this company. I ordered roses for my wife, for our anniversary to arrive on 11/30/2024. The order came to $96. After they added in their delivery, handling, and tip which came to an additional $26. They never showed up. That evening I checked the tracker and it stated the flowers were delivered. I called them that evening, waited for over 20 minutes for somebody to answer. The lady apologized and I then told her to just credit me the amount and I will go out and buy my wife something else that evening. Again she apologized and said it would take 48 hours. The next day, they delivered the flowers on my doorstep. I called and asked them to pick it up since I had to replace what didn't arrive on 11/30. I received no call after 72 hours. I finally called them again, they stated they would give me a $5 credit instead of the entire amount and hung up the phone. By the way, the flowers were almost dead when they arrived the next day., they were wilted and sick looking. NEVER AGAIN.

DO NOT ORDER FROM THEM! If I was able to give negative stars I would! I ordered my flowers for my wife a week ahead of time and gave them 4 numbers to call just in case they get lost or have vehicle issues. Well, they didn't call, email, text or anything of course they never showed. I called their customer service line and stayed on there for at least an hour trying to figure out why they didn't deliver the flowers. They tell me it was delayed, and I said why didn't they call, oh we did sir. No you didn't my wife's work has 5 people who answer the phones. Then they promised me they would deliver them today at my home since they messed up. I get a phone call today saying they need more money to deliver to my house. HELL NO, then they are trying to substitute some of the flowers with other ones... Not sure how this company stays in business! DO NOT... I REPEAT DO NOT USE THEM UNLESS YOU LIKE WAITING DAYS AFTER ITS SUPPOSED TO BE DELIVERED.

Don't use this company. This company charges you in US $, but it's not apparent on their website. It couldn't deliver a floral order to a Manitoba Canada location I had wanted even after confirming that it could. After several days of non-delivery and after charging me in US $, the company issued a refund. However, the refund was less than what I paid. The representative said it was due to fluctuations in the exchange rate and after several e-mails they still refused to make a full refund and kept my money. STAY AWAY FROM THESE PEOPLE.

Ordered bereavement arrangement online for colleague for $188.46. First issue was no receipt was sent to my email, though all correspondences afterwards was to the email. I received notification from my credit card company that the charge went through. It was ordered for next day delivery on Saturday but they indicated that there was a supply issue and that the arrangement would be delivered on Tuesday, 4 days later. See picture for what was sent, though lovely, is absolutely not worth that much money. When called for a refund, they initially offered 20% and, when I protested, then 30% + $10 off next purchase. They were saying that they had already spent the money on the supplies so that's all they could offer. There is no way that supplies would have cost $131.92 on this tiny arrangement. I requested that this be escalated up to management but the rep told me that was all that management would be able to offer. I am awaiting a call from management. Absolutely horrible experience so far.

Flowers sometimes are a very needed pick me up in a grief journey. Just know that Blossom Flower Delivery WON'T CARE! Broke my heart that I was told on the computer that I could have a same day delivery which was Sept 20th. The 25th it still was not delivered. So, I called for a refund, and I was told it will be delivered today 5 days late. I stated that my recipient will not be there 5 days late. Very BROKEN English was told well that is when it will be delivered. So, because of that no refund can be given. Defeated the reason for the delivery. I WILL NEVER ORDER FROM BLOSSOM FLOWER DELIVERY EVER AGAIN...and suggest anyone looking to have a delivery of flowers make sure it is NOT going through them. One star rating in too much 1/3 start rating maybe! It asks for pictures...wish we had some? Completely bad business

I thought I would give Blossom Flower Delivery a try and was extremely disappointed in the experience. I ordered what appeared to be a beautiful and full bouquet of dark pink roses, light pink roses, stargazer lilies, and a small amount of babies breath and greenery. What my 81 year old mother received was a bouquet with a lot of greenery, the dark pink roses fully bloomed, white lilies not yet bloomed, and a crumpled bow. It had about half the flowers as in the image and would have cost me half of what I was charged had I purchased it from 1800Flowers. I wrote to ask for a partial refund for the partial bouquet and included a side by side comparison of the website image and was received. They did offer in a response to pick up the bouquet and deliver a new one, but that would have been very stressful for my 81 year old mother, so I declined and again asked for a refund. I then received a response telling me a refund would not be possible unless they tried to do a pick up / redeliver. So I called, and was on hold for almost an hour before getting a person who finally agreed to a 30% refund. At no point was there an apology for delivering something so sub-par only excuses about substituting flowers. Had that been the case I'd have been fine, I understand they don't always have all flowers in stock. Delivering a bouquet with significantly fewer flowers (50% ish) is not acceptable. I'll be sticking with 1800Flowers or ProFlowers from now on - better bouquets and much better customer service.

If I could give negative stars I would.

Such a cheap and unprofessional florist!
Last minute delay to next day, which was useless for me, then when I wanted to cancel I have been asked for 10% increase I can have the same day delivery! I canceled it!

I ordered flowers for my wife's birthday on 10/15. On 10/21 (the day they were supposed to be delivered) I received an email asking for an additional $12 which I paid, and postponing the delivery until 10/22, my wife's birthday. Then on 10/22 at 3:51 pm I received and email asking for an additional $25. DOES THIS SOUND LIKE SOME KIND OF SCAM OR WHAT?

An American company that although they cater to Canadian market, do not disclose being out of US and charging in USD! I was shoked to see my credit card charged 40% more than what I paid at the checkout. I would have gotten a much more extravagant bouquet at that price using a local shop or just go Costco, unfortunate that on this particular occasion Cosctco did not have what I was lloking for. Never again, had I known it was an American company I would have never shoped on their site.

Stay away from this flower company. I paid for delivery before 1 PM for Flowers and I also paid for chocolate to be delivered all at the same time. They were unable to make the 1 PM delivery and had to call and spend time with the phone to find out what's happening. Then I was promised it would be delivered by 6 PM and they refund me the charge for it not being there early. So the flowers were not delivered by 6 PM and I spend more time on the phone and then no one was there at the house to receive it. Then after it finally came late at night and it was dark the chocolate was not delivered. I just spent another couple hours trying to call and find out what was going on and I was just told that they would get back to me in 48 hours after spending another hour on the phone. This turned into a big flop as a surprise birthday present for my wife. After hours on the phone, they refunded me for the chocolate and refunded me the early charge that I paid to get there before 1 PM on her birthday. None of this is worth ever calling this company to do work or to send flowers for me again.

I ordered flowers for a funeral service. They were to be delivered on 8/29/2024 for a service to take place on 8/30/2024. When I arrived at the funeral home I found that the flowers were never delivered. I never received a call or email stating there was an issue with the order. I called when I returned to work. After being on hold for almost 30 minutes I negotiated the flowers to be delivered the next day at the residence instead of the funeral home. Again, not delivered. Since this was for a coworker, the email address I used was for work. On 8/31/2024 I received an email that stated "We hope this message finds you well. Orders may have flex delivery for florist holidays such Labor day. Flex delivery ensures on such a high order volume holiday that recipients receive their orders by the holiday to enjoy.
Your order is currently scheduled to be delivered on August 30 - September 3. We will be in touch with any further updates." Of course, I didn't see the email until I returned to work Monday. I asked my coworker if he received the flowers and he did not. How embarrassing. Two times his flowers were not delivered. I demanded a refund and was told that I would receive it between 2-6 days. According to many other reviews their refunds were never received so we'll see if we get the refund. There is almost 2000 complaints with the BBB about this company. They are a TOTAL SCAM! Stay away from them! Also, they have to post fake reviews on their website because it says they have a 4.9/5 star score and everywhere else it is barely a 1 star.

Terrible customer service!

I paid for expedited delivery ($5.99) which they did not provide and then proceeded to overcharge my credit card. The flowers were $103.72, they charged $146.49 to my credit card. The flowers were NOTHING like what their website shows and they stopped responding to my emails and calls. This people are evil!

I placed an order for a standing floral anchor for my shipmate that I served with in the US Navy a solid week before his funeral. I was contacted by text by Blossom Floral 4 30pm the day before the funeral that they weren't able to complete the order as placed. They offered a generic circular reef with the same color flowers. I had no choice to accept what they offered due to the timeline. I feel like they knew they weren't going to put in the extra effort to make what I wanted after they assured me it wouldn't be a problem. The old "Bait and Switch" at it's finest. Thanks Blossom for disappointing me, my shipmates, my friends family and the entire US Navy!

My team ordered the Vibrant bouquet for our boss and the bouquet delivered looked nothing like what was ordered in size or flowers. We were so disappointed. I've reached out to customer support requested the send the correct bouquet. I'll update if resolved. Unfortunately, this site won't let me add photos for some reason.

The card was signed with the wrong name. The order arrived late, after my niece had left work. And I was assured it would arrive early afternoon not after 4 pm. I never received a confirmation email so no order number. The flowers were wrong. Since I do not have the order # I can't email or live chat with customer service. The order taker was very hard to understand and I had to repeat myself several times even spelling out my nieces name and work address and the note in the card. If I could give NO STARS I would

I paid for roses with a tip to be delivered to my sister who was discharged from the hospital. I checked the status of the delivery several times throughout for five days and they kept rescheduling. You can't get through customer service either you have to wait for 30 mins or there are 30 calls ahead of you! Do NOT USE Blossom Flower Delivery Website...it's a scam and fraud. I hope they get rich quick by scamming senior citizens, etc. This Website is going to be taken down! More than 1000 consumer complaints were submitted to BBB! Good luck!

This company is fraudulent. They promised delivery on a specific day, which held significant personal importance to me, (these flowers are for my mom, and it was the anniversary of my brother's death) but failed to fulfill it. Initially, they claimed the delivery was made, only to later retract and state it was not possible that day. My attempts to contact customer support were met with silence, save for an automated response. Further inquiries revealed a vague excuse related to COVID-19, despite it being the year 2024. A subsequent phone call resulted in assurances of delivery for today, so I am hopeful. However, their disregard for customer care is apparent. Timely delivery, especially for something as sensitive as flowers, should be paramount. The importance of honoring delivery dates cannot be overstated. This company's practices are deceptive and warrant investigation.

I placed an order on the 29th of August 2024. I paid $10.99 for handling fee, $5.00 for express delivery for same day by 1pm, $5.99 for another fee, $3.00 tip, the flowers were $59.99. The flowers were not delivered until Friday August 30th, 2024, after 2pm. The flowers were not what I ordered; they were also old. The picture on the left is the flowers I placed an order for. The picture on the right is the one that was received. Every time I try to get in contact with Blossom Flower Delivery the wait time is about 30 minutes. You will not receive a confirmation email, nor will you receive an invoice or receipt for your order. PLEASE DO NOT ORDER FROM THIS COMPANY! FIND ANOTHER FLOWER COMPANY TO ORDER FROM! SPEAKING FROM EXPERIENCE THAT DID NOT FELT GOOD!

Don't use these people— they are the worst — took 5 phone calls about flowers NOT delivered and they kept putting me on hold and having to wait again and again for 20 plus minutes —THE WORST