Blossom Flower Delivery

I placed an order online for funeral flowers on 6/12 to be delivered on 6/15. After providing all the details on their intake form when I received the confirmation email, all of the information was incorrect including the delivery date. I had to call them to have the information corrected. I called again the day before the service to check to make sure everything was in order to be delivered in time for the service and I was assured that the flowers would be delivered to the church later the same day, the after prior to the service. On the morning of their service, and 30 min before the start time, I got a call from them asking for my approval to substitute flowers as they didn't have what I had ordered. They hadn't even started the order! I was appalled but Mayra assured me that they would still be delivered on time. I asked the people at the service to check if the flowers were there and they were not. I talked to Mayra again at 1:30 and asked for a refund. She wanted to give me $5 off and suggested that the arrangement be sent to someone's home. I told her no, that I wanted a refund and told her how unprofessional this experience has been - she hung up on me.

Because of the delay only 4* Stars. Everything else was good. I would order here again in the future.

I placed an order on a Thursday morning and was assured that it would be delivered on Sat. I contacted them again on Sat after I received an email that it had been hand delivered. I knew it hadn't. She told me that it was on the truck and would definitely be delivered by 6 pm. An hour later I received an email that it couldn't be delivered that day and would be delivered on Monday. When I tried to call, I got a message that customer support was unavailable on the weekend. Called again on Monday. Was put on hold for an hour and a half. When I finally spoke with someone he said the designer told him they didn't have those flowers available. When I asked about compensation for my trouble, they said they would refund me $5.00. I cancelled the order. Then he said they could give me a credit for $10 toward my next purchase. I said, nope, never ordering again. How about you credit my card that $10. He said the maximum compensation he could give me was $5. I cancelled and sincerely hope this cancellation reflects on my card as he stated that the finance department would have to contact me. This place is the WORST! NEVER NEVER use them!

This "company" is a complete scam. You will overpay for flowers that are different from what you think you ordered. File a claim with your credit card as you will be scammed.

I ordered online a flower arrangement early morning on 2/22 from Blossom Flowers to deliver that same afternoon to my Grandmother for her birthday. I received a phone call at 4:37pm on 2/22 that same day that they were not able to deliver my flowers because their supplier ran out of stock of a specific flower, and they asked if a substitute would be ok, and they could deliver the next day. I was very upset and shared my displeasure and informed them to cancel my order as you don't call at the end of the day after the flowers should have already been delivered to ask if it would be ok to substitute the flowers. I then hung up an received an email from them stating the same thing. I replied to the email requesting cancelation of my order and to refund my money and please to send me confirmation. I did not receive a response and then on 2/27 received another email from them asking me the same request to substitute their flower arrangement and they could deliver on the 27th which was 5 days later. I again requested cancelation and a refund and once again no response. I had to go to my credit card company and dispute the charge. They seem to be very sketchy and certainty unethical.

DO NOT ORDER FROM THESE PEOPLE.
I placed an order for my girlfriend on 4th of November to be delivered on the 7th of November. I got an email on Sunday, 6th of November, they said it will be delayed by one day due to late delivery of supplies. I have no choice so I just agreed. 8th of November came, NOTHING RECEIVED. When I messaged customer service, they said it is scheduled to be delivered on 9th of November- I asked them multiple times why I didn't get notified, no reason from them. Instead of sympathizing, they just said "Don't worry as we will make your order extra special". How will it become extra special when IT IS TWO DAYS LATE FOR HER ACTUAL BIRTHDAY?! Today, 9th of November- NOTHING RECEIVED. Emailed them multiple times and GOT NO RESPONSE.

If you can't meet customer expectation, then DON'T ACCEPT ORDERS.

REFUND MY MONEY! You have a terrible service!

Promised delivery only to call and say next week when we get flowers. Ridiculous, and horrible phone service

Customer service does not exist & platform to reach them is useless. Order not delivered by due date.

If I can leave a zero I would!
I ordered a bouquet of flower for sympathy occasion on the passing of a close friend. I paid extra so the bouquet will look even better than the pictures. I left a delivery tip.
I cannot tell you the disappointment to find out the kind of bouquet was sent!
They changed the flowers added a lot of greens, no extra anything…was delivered in a box from Schucks
I sent them the picture of what was delivered versus of what I paid and when I called back and asked them to redeliver the arrangement I paid for they said the best they can do is give me a 30% fee back.
I don't want money back I want them to deliver what I paid for. I am wondering how many people pay the extra and they don't know what's been delivered
This was a friend of the family and the bouquet sent did not reflect the love and respect we had for this person nor what I paid for!
I left a review with BBB as well and all I have to say is:Shame on you Blossom Flowers for charging people money and delivering subpar, Unacceptable

I ordered flowers for a friend that will be having surgery. I received a text the following morning and an email stating that they were having a hard time finding supplies and someone to deliver in the area that I had requested the flowers be sent. They explain in the email that they had found someone to put the arrangement together and deliver it but that they needed an additional $15 to complete the order and we're awaiting my response. I called the number and they email and spoke with someone who told me they needed to transfer me over to the financial department to complete adding the additional $15 to the order. When I spoke with that person on the phone they stated that I would need to give them the credit card information again. To which I replied don't you already have it? Then she stated that they don't save the information and that I will give her the credit card information now. I explained to her that I ordered them from my office and that I wasn't there currently and didn't have that information on me. Then I said that I also wasn't comfortable giving the credit card information a second time. And that I wanted to cancel the order. She put me on a brief hole came back and said that my order would be canceled as I had requested. It just seemed like really shady. So then I Google and find that a lot of other people have had issues with this site. So now I'm glad that I canceled the order and I will just order from a more well known recognized flower delivery site.

They late, my friend recited the wrong flowers without teddy bear and without note that I was send to her. 1 star is to much!

Wouldn't recommend. I wish I would have read the comments before shopping with this company.

Flowers were ordered from this flower shop for Valentines Day. Despite using the delivery schedule on their site, not only did nothing turn up in time, but I have yet to receive the gift from this company. I made several separate customer service inquiries to get an explanation from the company about what had happened. They were quick to rush me off the phone with no real explanation other than they were short on drivers so they sent an email to the buyer that I would receive the order on the 15th. On February 15th I made 3 calls to customer service because the order was still not here and I was told they reached out to the driver and was waiting back to hear from them and would notify me with an update. I never received an update and around 8pm I checked the order and it was marked as "delivered." I never received anything so of course I called customer service and they said they would investigate this and reach out to the buyer to make a redelivery attempt. I DO NOT WANT anything from this company but for the guy who bought the gift to get his money back! Thanks for ruining Valentines! I would never trust this company with a special occasion!

The company should adjust their system to let people track where their order is they should have a photo proof picture taken to insure it was actually delivered and they should be more involved with the drivers who's delivering people's orders.

Worst! I called on Thurs and ordered flowers to be delivered the same day to Midway UT my order total $104 and it would be delivered by 8pm their cut off time for delivery, i received an email for my receipt along w place to track my order which i could not access! That evening I called since the flowers wer not delivered and was told they did not have the flower and have ordered them from the warehouse, it was to be delivered the next day! I called on Friday at 1030 am and was told flowers wer in transit and they were to be delivered within 20-30 min, by 2:30 pm which made 4 hrs later no flowers were delivered, I called again and was told driver had incident and they would make thw delivery on Mon! At this point i asked my flowers to be cancelled and i waited on the phone for 21 min for them to cancel my order! I never received any emails updating me and whn i checked my email for the refund on the bottom the status of my order it has flowers delivered on Thurs but on company tracking site it has "in transit "! This company is the most unorganized and unprofessional company I have ordered from! Never again will i order from them and now i have to wait 6 days to receive my refund when they charges for the flowers were deducted while i was on the phone ordering them! Hopefully theyr are honest enough to do so!

I placed an order this morning 9am or just before; I paid extra to have the delivery to the funeral home the early delivery by 1pm; all was great!
I then get an email at 12:33pm advising they cannot fill my order as deliveries have not come in; and they are sourcing out to their partner florist who will do it; however, it will cost extra. I already paid in USD prices of close to $200. And now they want more to fill my order.
I emailed back advising I understood things happen; however; they should cover the cost as I was supposed to have this delivered within the next 30minutes and that was not going to happen, and I paid extra for that. No reply back for an hour.
I called the customer service line; and they told me I needed to pay the extra or it can't be done, as the florist only has designer flowers and its more expensive; and there were no other options. Absolutely disgusting customer service, this was for a funeral and no sympathy, wanted extra money.
I cancelled my order in utter shock and very rattled.
I called another florist and thank goodness they were very helpful and are getting my order out.
They did advise me that this Blossom Flower company is a call center; and what they do is they make you pay, then they call around to difference florists and tell them that they received like half of what you actually paid; and then of course the florist advises not enough money. So this is when they come back to you advising they need more money!
Watch out, I AM WARNING YOU THIS IS A SCAM; please do not order from here, absolutely the worst experience

Worst service ever. I fell for the top listing ad and got used. I will go back to only ordering from local independent businesses.

Guess this why the prices are so attractive. Bait & switch. Dont use.
Cordial service reps but don't trust them.
Cancelled order.

I placed an order on Saturday morning, May 14, for Mothers Day delivery on May 15. The flowers I pick were advertised as costing $84 and the on line ad indicated they were a local (Clinton Twp MI) business. I spoke to a women with a heavy Indian accent, she assured me the flowers would be delivered and did her best to up sale me on adding a teddy bear, more flowers, more balloons. I just wanted the flowers and one balloon. By the time all was said and done, the order cost $130. By 7:30 PM on Sunday, Mothers Day the flowers had not been delivered. I attempted to cancel the order on line via their web site and got an automated message that too much time had passed and the order could not be canceled. I called their "customer service" and was on forever hold. I kept getting a message that my wait time was "15 second". 30 mins later I was still on hold. When the guy with the heavy indian accent answered I told him I wanted the order cancelled and he said they would schedule for delivery tomorrow. They refused to credit stating that the flowers were on there way for delivery. I told them delivery would be refused and that I plan to contact my back to let them know what had happened and that I do not want to pay for horrible service from this unscrupulous company. The only reason that I mentioned the Indian accents is that I believe this is an outfit out of India pulling some type of scam. Stay far away from these SCAMMERS! I should have checked BBB, but was in a hurry. BBB gives them an F rating. Leason learned!

I tried ordering flowers for my wife's birthday, and instead of calling me and letting me know they didn't have the supplies they let the day pass without informing me. YOU HAD ONE JOB!

This company is dishonest and other untrustworthy. It never delivered my flowers, made up excuses why not, and finally quit responding.

I am so upset that I did not view their incredibly LOW ratings before purchasing. A co-worker had a big loss in their life, I ordered flowers to be delivered Friday, then it got pushed to Saturday, then to Tuesday (today) and now just received an email they are still experiencing "unforeseen circumstances" and "unexpected challenges" in delivering the order in the original estimated timeframe. After days of back and forth emails their final result was to offer a $10 refund (on a $60 order) and $10 off of a future order. Like I would EVER be purchasing from this company again. I called them and told them I wanted the order cancelled and fully refunded and she said they could refund $5 for a discount? Less than what was emailed? Oh, and the flowers would be delivered this coming Friday. FRIDAY, A WEEK AFTER I PURCHASED THEM. After literally having to throw a fit (which I Hate doing) I finally got them to agree to a refund. I am not one to complain and am genrally understanding but I have literally never felt so used and mistreated by a company especially when their sole purpose is to deliver things that probably a timeframe means more than the product. Absolutely appauled.

Finally got my refund processed - and they only provide a 20% refund for dead dlowers.

DO NOT USE THIS PLACE - You have been warned. Garbage product, garbage customer service.

I called Blossom Flower Delivery Thursday Oct 12th for sympathy flowers. (I had already had a company cancel as they couldn't deliver until the 20th.) So, I emphasized they were sympathy flowers and if they weren't there by today (Saturday, even though they were to be delivered Friday), I didn't want them. I went over that multiple times and was told not to worry.

I asked if they were local to MD, the way she answered me I thought they were around the area. Turns out they aren't! I told them the flowers HAD to be there by Saturday at the latest. They said no problem. So my friends didn't get flowers, I've been on the phone with customer service for over 2 hours, and they REFUSE to get me a supervisor. She wants 48 ADDITIONAL hours to see if they magically arrive. THEN they would start researching. Monday or Tuesday they will contact the driver to find out where the "flowers" are. I asked for A supervisor a dozen times over 2 hours, but never had one talk to me. I was ready to hold all night long. That was when they finally said they would refund me. I haven't gotten it yet, but I hope I don't have to call again. Oh,BTW these were sympathy flowers, they called my friend to confirm she didn't get the flowers. Yes, they called a family in MOURNING to ask them if they got them. I was avoiding getting her involved, talking to her adult grandchild. But this company called because they don't believe their customers. If give them a 0 if I could. This was upsetting.

I ordered flowers from Blossom to celebrate my best friend's birthday. When she didn't receive anything, I attempted to track down my order. The tracking number didn't work and I had to wait a day before anyone would respond to my inquiry. Then, the brouhaha began in earnest. One email instructed me to call a representative at a certain number. I called over and over again, and each time received an automated message that the call could not be completed as dialed. Then, I started receiving calls from the number, but when I answered there was no one there. I emailed and called and emailed and called. I received one email indicating that the company was sorry that it hadn't completed my order on time and asking if I wanted them to continue with the delivery. At that point, I checked my credit card statement and learned that I had already been charged for the delivery that hadn't been made. Then, six days after I had placed the order and four days after the occasion, unimaginably, I received an email indicating that the company had found someone to fill my order but that IT WOULD REQUIRE $40 MORE! WHAT?!?!?! I was asked to call that same non-working number again to give them my credit card information via phone. NO WAY TO THAT! I demanded a refund, which I did receive a few days later, but my best friend's birthday went unmarked and the hassle of the experience was beyond appalling! If you actually want flowers delivered, DO NOT USE THIS COMPANY!