Blossom Flower Delivery has a rating of 1.1 stars from 943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blossom Flower Delivery most frequently mention customer service, next day, and credit card problems. Blossom Flower Delivery ranks 274th among Flower Delivery sites.
I don't know why I bother with this place. I keep hoping they'll redeem themselves and provide on time deliver, but the never do. Even after paying extra to have items delivered at a specific time, the fail to meet their promised date and time. Always a disappointment with their service.
I sent flowers to my sister for Christmas. They were knocked over in the rain left on her front porch. I wrote to report, and got nowhere. I was on hold for over an hour trying to get help. The most they could refund me was 20%. The flowers were a complete mess! I've never had this issue with any other company.
Only one star because zero stars wasn't an option. Ordered a Mother's Day arrangement. Paid $103.73 which included tax and delivery fee. What arrived wasn't worth $25.00. Their solution was to offer a $12.87 credit toward my next order. Believe me, there will NEVER be a next order. Will be using only a trusted local florist from this point forward. A true bait and switch in every sense of that phrase.
Date of experience: May 17, 2024
Should have looked at reviews. Do not order from them! Day of delivery they called on automated robot call stating it's delayed to next day. Next day same crap! This was a Mother's Day gift. Then called my mom to tell her she was getting something but it's delayed. Just put in a refund complaint to credit card. I'd have my 9 year old kid do a flower arrangement delivery before ever using these people again! Not even worth a one star!
Date of experience: May 12, 2024
Placed an order thru them for delivery in Lake Havasu City. Nothing was delivered, and when I contacted the local business that was supposedly handling delivery, they let me know that Blossom was a scam.
Tip for consumers:
The business is a scam. Reported them to FTC as well.
Products used:
Flower delivery service
Date of experience: May 16, 2024
I ordered a thinking of you flower bouquet, I was charged 111$, I later got a call saying that the flowers would not be delivered on time. The flowers were delivered 2 days late with horrible looking flowers, squished petals and it was the wrong bouquet. Absolutely upset and frustrated.
Date of experience: May 15, 2024
Do not get scammed by this fake company. All the positive reviews are completely false. They will take your money and you WILL NOT be able to get it back. Save your money and go to another company.
Products used:
Flowers that never got delivered but they sure took my money.
Date of experience: June 7, 2024
Not delivered on date requested, not the bouquet I ordered, paid extra to have daffodils added, yet none in the bouquet delivered, All flowers were wilted, some had brown edges. After 4 days of calls, emails, photos, the offered me 20% refund….
Tip for consumers:
They should be ashamed.
Products used:
Ordered bouquet. Delivered late, wilted and brown edges on flowers, bruised pedals, plus NOT what I ordered!
Date of experience: May 3, 2024
THIS COMPANY IS A SCAM! BUYER BEWARE! I purchased a $172.00 exotic floral plant. They delivered a left over $20.00 easter plant that looked nothing like the website arrangement that I purchased! Then the scam continues with this company with them offering only a 20% discount. This company is a call center and not a florist. They will take your money, deliver an arrangement worth 5% of the funds that they collected and then they pocket the other 95% OF YOUR MONEY. You will never get this company to resolve the issue, send a replacement or refund your funds. DO NOT ORDER FROM THIS COMPANY! SCAM!
Tip for consumers:
This company needs to be shut down! They are continuing to steal from people online. The fraud reports are being posted online all over the internet this past month. As of today. The website for Blossomflowerdelivery.com is still running and active for purchases.
Products used:
Blossom Flower Delivery refuses to deliver the arrangement that I purchased on their website, accept a return or refund my funds. This company is a scam!
Date of experience: May 28, 2024
I ordered flowers to be delivered to a patient at a hospital, they were delivered a day late, dead and not even the flowers I chose. I immediately reached out to customer support which they said they were looking into it. I even provided photos of dead flowers. They responded a month later offering a 20% refund. This place is a joke and I would strongly suggest not using them.
Date of experience: May 12, 2024
Sending flowers to my Wife as she was sick. Completely unacceptable delivery service. Paid for upgraded service and Flowers. The flowers were a day late. Not even close to what I ordered. Called to get compensation or refund. Was told in Writing I would be getting a refund. Nothing. A month later I get a call and they offer 20% refund. Still have not received it. Pictures added of what I got and what I ordered. Absolutely stay away from this company!
Date of experience: May 3, 2024
When one orders flowers and pay extra for delivery its always a special occasion!
Not one time, but 2 times in the same week, I order flowers from them and I get an email at the last minute saying they don't have the flowers, '' BUT. They can get it for $100 extra'', this is 100% scam to get more money out of you. This is after I already spent $200, and this happened to another one in my family and the flowers was never delivered even with the extra charge,
Stay away from the company! They are not conducting businesses, they are nothing but lies and big scammers when you defend your self they only talk over you and refuse to pay any attention to what you have to say, after being on hold for over 2 hours. This was for a funeral, they have zero respect.
This company should be shutdown at one!
Tip for consumers:
Red flagged on Google, will not happen to more people. I see happens to all people who orders from them.
Products used:
flowers. Never delivered
Date of experience: May 1, 2024
Warning, do not use this company. They told me the flowers were delivered after there was a two day delay. The person I sent the flowers to never received them. They charged me extra for same-day delivery. At first, I did receive emails telling me that, for some unknown reason there was a delay then they said the flowers were delivered. When I confirmed they were not. I never heard from the company again. I did report them to my credit card Company. Thank goodness my credit card company is crediting me the money and they are going after this company themselves for reimbursement.
Date of experience: April 27, 2024
Wanted to have flowers delivered. No florists in that area that delivered. Went to Blossoms online site. It portrays itself as local. Ordered on a Monday for Tuesday delivery. Wednesday came and went. No delivery. Called their number. Rep told me he'd check into it. 5 mins later, he said that he couldn't get ahold of the florist. Multiple texts back and forth! Figured out it was a scam! Reported to BBB, my credit card company, and flooding my social media platforms regarding their bad business practices! Do not use this company! Total scam!
Products used:
Floral bouquet which was never delivered!
Date of experience: May 1, 2024
We received notice the day after scheduled delivery they ran out of flowers. Rescheduled two days later with different flowers after the memorial was over. All we got was we are sorry for late notice 24 hours after paid delivery date.
Date of experience: April 27, 2024
ORDERED 4 DAYS AGO AND THEY RESCHEDULED DELIVERY FOR NEXT DAY. IT GOT DELIVERED TODAY. CANCELLED THEY DAY I ORDERED AND STILL DELIVERED WITH NO REFUND WHEN ORDERED ELSEWHERE ALREADY. SCAMMMMMMMMMMMMMM
Date of experience: May 21, 2024
They are horrible. Didn't deliver on the day I requested. It was a special day... NOT! I had the city noted wrong. They never contacted me, it was a hard stop for them. Didn't even google it! I requested a re delivery still nothing a week later and they are giving me a hard time about a refund. I'm doubting I'll get one. They are thieves! Stay away like the plague! If there was lower than one star I'd choose it.
Tip for consumers:
Horrible service all around, never got the flowers and they aren’t wanting to refund me.
Products used:
Flowers but never recieved them
Date of experience: April 19, 2024
Plant delivered was not what I ordered. They delivered 4 potted plants with moss shoved in the front in a used basket. Everyone at my daughter's work could not believe what a mess the arrangement looked like. Also, charge an additional $5.99 fee to have delivery by 1:00 pm. Arrived at 3:30pm. Beware of this website... You have been warned.
Products used:
Plant
Date of experience: April 17, 2024
I also should have read the reviews. Did NOT get same day delivery, received about 4 emails saying they wanted to substitute my order, was told in one email that delivery would be same day, flowers were delivered 2 days later. There was no vase with delivery. This was going to my 89 year old aunt and I was guaranteed it would be same day delivery!
Date of experience: April 15, 2024
Ordered for same day delivery. They told me the order was delivered and then was told several hours later the delivery was delayed one day and then the next day got an email saying due to lack of supply, they would TRY deliver in 5 days. They also are refusing to refund my money so I have to do a chargeback on my credit card. AVOID AVOID AVOID
Products used:
non- did not deliver
Date of experience: May 5, 2024
DO NOT USE! BUYER BEWARE! SCAM!
In the process of disputing this charge with my credit card company.
Blossom Flowers ruined a Birthday surprise for an 86 year old Great Grandmother from her grandchildren.
Flowers ordered. Followed by email showing they were delivered. They were NOT. Followed up with a phone call to customer service to be told they were out on the truck for delivery (one day late!). They have still not been delivered 3 days later!
Date of experience: April 13, 2024
This was a terrible experience. I paid money to send flowers, and then the AI chatbot they used kept asking me for the recipient's phone number. I gave it to the chatbot 3 times. I finally called, and their automated system hung up on me 2 times when I pressed the button to ask about a current order. When someone picked up on the other line about NEW orders, they said my happy birthday delivery could not be sent out because the AI chatbot did not get the recipient's phone number. They then saw that they HAD received the recipient's phone number and asked me if I wanted the birthday flowers sent out the NEXT day. Garbage. I asked for a refund. Never again.
Date of experience: April 17, 2024
I hope that this review gets read by ANYONE considering using this service and that they will know how horrible and inconsiderate you are. This week was Teacher's Appreciation week with Tuesday being Teacher's Appreciation Day. So I ordered flowers for my daughter to be delivered on Tuesday and though there were bumps in the road that I should have heeded, I decided to go ahead and order my niece a bouquet as well. So on Wednesday I tried to order but everytime I selected a bouquet and clicked it, something else entirely different popped up. When I complained about it on their chat, some very polite AI robot told me that they would fix the problem and get the bouquet out that day; but alas, no bouquet arrived at my niece's school. So I got back on the chat on Thursday and did the same exact thing and followed that with a third attempt to get flowers to my niece. As a result, my niece never got appreciated the way she deserved. This is absolutely no way to do business and I will NEVER do so again.
Tip for consumers:
I'm about to check my credit card company to make sure nothing was charged for this bogus delivery.
Products used:
That is exactly the point I'm trying to make - The bouquet I ordered was NEVER delivered.
Date of experience: May 10, 2024
Please be careful and do not order from this company. I ordered flowers for a friend's birthday 5 days in advance. The flowers never arrived and trying to get through to customer service is impossible. I still have not received a refund from the company. Me and the recipient of the flowers have received non stop text messages and emails from the company. The latest of the emails is as follows:
We are writing to inform you that we are experiencing some difficulty with our supplies as we did not receive the necessary deliveries. To avoid further delays, we have decided to have the items made by our partner florist. However, this has resulted in an additional cost of $20, but as compensation, we have rendered our profit for this order. We only need an additional $10 and it'll be a designer's choice flower arrangement with the same color scheme.
The company is a scam and will take your money without fulfilling the order.
Products used:
Flower Delivery
Date of experience: April 11, 2024
Flowers left out in cold and froze. Delivery person made no attempt to notify recipient. After repeated attempts to contact company, I lost $63.00 they would not refund and never accepted responsibility for their mistake. Never do business with this company!
Tip for consumers:
That their Customer Service is non-existent.
Products used:
Flowers froze and were discarded. I ended up losing $63.00. Will never use this company again.
Date of experience: April 2, 2024
I placed an order on Monday for a 1:00pm delivery on Thursday. It is now close of business on Thursday and no flowers have been delivered. When I attempted to reach customer service (over 12 times via phone, chat and email) the phone hung up each and every time and the chat was just standard noise. Clearly this is organization is a scam and no flowers will ever be delivered. Be safe and stay away.
Date of experience: April 4, 2024
Called day before ordering to confirm they could deliver my order the next day for my daughters Birthday and was told yes. Tracking stated delivery would be by days end. Called at 5 pm and was told they would be delivered by 9 pm. Did not arrive. Called in the morning and was told that they didn't have the supply's so they just cancelled my order. Ridiculous
Date of experience: April 6, 2024
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