Blossom Flower Delivery has a rating of 1.1 stars from 943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blossom Flower Delivery most frequently mention customer service, next day, and credit card problems. Blossom Flower Delivery ranks 274th among Flower Delivery sites.
I don't know why I bother with this place. I keep hoping they'll redeem themselves and provide on time deliver, but the never do. Even after paying extra to have items delivered at a specific time, the fail to meet their promised date and time. Always a disappointment with their service.
I sent flowers to my sister for Christmas. They were knocked over in the rain left on her front porch. I wrote to report, and got nowhere. I was on hold for over an hour trying to get help. The most they could refund me was 20%. The flowers were a complete mess! I've never had this issue with any other company.
I ordered funeral flowers days in advance & was told day of I needed to pay $51 more to get what I ordered. Or let them downgrade it to their choice for a casket spray instead of the heart wreath. Still no guarantee that they will arrive in time before the service. Unbelievable! NEVER USE THEM.
Date of experience: September 16, 2023
I made a very specific and easy request and confirmed they understood what I was looking for, instead they delivered the most generic looking bouquet ever made and offered me a 10% credit when I pointed out they had not delivered what I had ordered. However, they did (after 4 emails and 3 phone calls) increased to 20%. But paying 80% for something I didn't order still is not a good deal.
Tip for consumers:
Refund Policy
At Blossom Flower Delivery, we want you to be thrilled with your purchase. However, we understand that sometimes things just don’t work out. If you are not satisfied with your purchase and product does not comply with our Substitution Policy , please contact us within 24 hours of delivery to begin the refund or return process.
Date of experience: September 12, 2023
I wish I had read the reviews before ordering. This company presents itself as Canadian but it is American and charges $23 for delivery yet does not deliver on day requested. I phoned twice asking where the flowers were! So not impressed. Still waiting to see if the flowers will arrive. These were supposed to arrive yesterday for a friends birthday. Pleasant surprise… the flowers arrived today, one day late and they were beautiful.
Tip for consumers:
Do not order from Blossom flowers!
Products used:
Waiting to see if the deliver the product ( birthday flowers)
They arrived late.
Date of experience: July 21, 2023
After placing my order and payment made, they said a supplier problem will cost an additional $ to me. There problem became mine. I will never use them again
Date of experience: January 29, 2024
This place is taking more than a week prior to get back to me to refund my money! They never delivered my friends birthday flowers and kept hanging up when I called for my refund! The worst experience! Never will order from here again! Do not recommend!
Date of experience: March 21, 2023
Flowers were not delivered for event! No call to give me time to get some from at least Walmarts! Phone call from their representative phone id said St Joseph Med! Calling my bank!
I am embarrassed beyond words!
Tip for consumers:
Never use them! I’ve been defrauded!
Products used:
1 day delivery of 25 carnations in a vase
Date of experience: June 3, 2023
I ordered flowers pictured on their site. The flower company called 10-17 to say they didn't have what i ordered and couldn't tell me what they would replace it with. I asked several times for it to be cancelled. They finally agreed. I received an order cancellation confirmation via email on 10-17. A MONTH later they called and said the order had been delivered. I had not noticed that they charged my card and i also ordered from a local florist the day it was cancelled. Now they are refusing to credit my card. I have the cancellation in writing. They tried to bait and switch me and are now defrauding me. You will never speak to the same person, they have zero intention of providing what is pictured on their site and they will not cancel your order. They are disreputable.
Products used:
Flowers
Date of experience: November 24, 2023
I ordered flowers for my wife's birthday, they charged me $182, but today is her birthday, I'm waiting the flowers, but I receive a message that they cancelled my order. Without any explanation. The money refund will take 2-6 working days, its's awful, they've rather let me down with this, I`m very upset!
Date of experience: August 14, 2023
I needed to send an arrangement for my mother in law's celebration of life. I ordered it after hours on a Tuesday with the delivery needed by Thursday noon. They did it! It was beautiful! I was so very happy they were able to make this work for me!
Date of experience: October 27, 2022
If you want flowers don't order from here and bc they won't deliver early even if you've paid the extra money for earlier that 1300 delivery. They won't deliver it at all. And trying to call to cancel it the next day won't even help. They will give you the same line. It's like they're reading off of a script. Bottom line go to flowers.com or proflowers, more expensive but you'll get your flowers delivered
Date of experience: January 10, 2023
This company is a joke beyond words! I order flowers for a birthday and got bill crap emails that it was delivered which it was not! Then I get multiple email saying all sorts of junk along with calling the person the flowers were scheduled to go to and gave her the runaround as well! Do not use this backwards bill crap excuse for a company! Not even a sorry or partial refund for they're negligent! I had to give some type of star to leave a review but one start is WAY TO MUCH!
Products used:
Blossom flower delivery is the WORST!!
Date of experience: July 22, 2023
I ordered 2 bouquets from blossom flower in Sedalia. They called to verify the order. The flowers did not show up on the delivery date. I tried a number of time to contact them, but failed to do so.
Brooke's florist in Knob Noster contacted me and told me that they had received an order from the people at blossom flower for the bouquets. So the flowers came from Brooke's and were delivered by Brooke's, and would have cost less if I had ordered directly from them. In other words, blossom basically is just a middle man that takes more of your money.
Date of experience: January 23, 2023
I asked them to deliver the following day and they said it would be delayed a day because of supplies. Why are you accepting orders if you don't have the supplies. I was fine with a day late arrival because it was not a funeral, but the day they said they'd deliver didn't haven either. We are now on Sunday and there is not delivery on Sundays. They tell me it will be delivered today Monday. We shall see, but I will never order from this company again, ever! Now let's see if they deliver what I ordered or if they are going to skimp on it because I made them give me $5 refund rather than a $5 coupon for future orders that I'm never going to make.
Tip for consumers:
If they allow you to choose what day to deliver, that is the day it should be delivered.
Products used:
Flowers/plants
Date of experience: November 13, 2023
Not happy with the company at all. They could not deliver and/or supply when I needed it. I called on a Thursday for flowers they told me they'd be delivered that day. They did not deliver him that day they text me saying that would be the following day so I called. Cuz I did not have the right flowers I guess. So together we picked out a different bouquet supposed to be delivered Friday was not. They said Oh can we do that for Monday. I told him no. They should have been there Thursday. So they wanted to deliver him 5 days later. The company was very hard to work with. When I called I got hung up on several times. And all they wanted to give me was a $5 gift certificate for my troubles. Wow.
Tip for consumers:
The company kind of stinks. They couldn't do what I had ordered.
Products used:
None they couldn't supply me with anything and/or deliver.
Date of experience: July 7, 2023
In addition to delivery issues, the delivery concerns tab is a dead link. I tried to cancel my order but was informed cancellation time had passed. Don't make the same mistake I did, order before reading reviews. Will not order from here again, when all extra fees added in( but noted on receipt) I should have cancelled. Update, flowers were delivered at 4pm. It's pretty but small for what we paid. WILL NEVER USE THIS COMPANY AGAIN. There is another separate arrangement behind it, so it may look larger than it is. Again, paid 80.00 for this
Date of experience: January 7, 2023
So my flower delivery was 4 days late and they didn't delivery the flowers I ordered I spent 74$ on a couple roses and some crapp carnations.
Customer service is nonexistent DO NOT order from this company!
Date of experience: December 22, 2023
Delivered the wrong arrangement which was an arrangement half the cost of the ordered one. Customer service then gave the run around on a discount of 5% which NEVER happened. Customer service just quit responding. Do not use this company as they are a back office internet billing scam farming out the flower order to true flower shops in your area.
Tip for consumers:
More reviews
Date of experience: April 17, 2023
This is was the worst experience I've ever had. They delayed my order by 5 days and then cancelled my order without my permission. I paid over $100 to have them delivered early. This did not happen. I called each day and it was another excuse. They Only offered me $15 in a coupon. How can you run a company and not offer refunds for the companies own screw ups. THIS PLACE IS A SCAM
Date of experience: May 22, 2023
We ordered flowers from out of town due to a death in the family. They did receive them but because they have zero communication skills, we were never notified they had been delivered. When you call, you get a bot & no human to speak to. You get the option to hold or get a call back. We opted for a call back and when we got the call, I was 10th IN LINE for a customer service person. Look AI is not your thing & stop using it. It sux. We were NEVER notified of delivery. We found out from a relative. NEVER again.
Date of experience: December 13, 2023
DO NOT order flowers from this company. I ordered a bouquet to be delivered to my 82 year old shut-in aunt and, not only was I told the delivery would be late, it never arrived five days later when I finally cancelled my order. Still waiting to see if my money is refunded. Horrible business.
Date of experience: May 1, 2023
Ordered a floral arrangement ($193)for my great uncle funeral in another state.
I get a text the morning of the funeral saying they needed an address to deliver to, which they were already given. The flowers were too be delivered the day BEFORE the funeral. Now they won't be delivered at all. They offered me $10 off my order to deliver them AFTER the funeral. I won't say here what I told them. What a disappointment! Do yourself a favor and order flowers elsewhere.
Date of experience: November 21, 2023
Waited over a week for flowers didn't get the ones i ordered and was delivered after she moved states so the flowers went to her co workers instead of the one i was sending flowers too sad excuse and customer services sucks would not recommend to any one!
Tip for consumers:
Yes didn't even get the order . cause she had moved states by the time the order got there a week later and i get a text at 9 at night sayn no refunds cause order been delivered funny how they was supposed to be hand delivered and signed for when so was no longer at business freaking scam
Products used:
2 dozens roses
Date of experience: August 19, 2023
I ordered flowers 2 days ahead of the delivery date and paid for expedited delivery so it would be delivered before 1:00. It was not delivered AT ALL that day. Their tracking program was useless! When I called about 3:00 to inquire, I was disconnected THREE times. Finally I received an automated call saying that delivery might occur before 8:00 PM. It was a business address that closed at 5:30 PM. I've requested a refund…. Let's see if that even happens.
Date of experience: March 30, 2023
Three days before delivery they called to say the local flower shops could not make the arrangement at the price I paid. They wanted another $30 and said they would pay $30. Totally absurd. I told them no so they downgraded the arrangement. I wanted to ask for a refund but I was scared to give them any more information. They sent a cheap, very generic arrangement. Do not trust this service. This complaint is on other sites from many customers.
Date of experience: August 3, 2023
Ive ordered from these clowns 3 times and every time they tell me they have teddy bears to go with their orders and after each time they send you an email a day later saying they are out! This last time i ordered from them they waited to the day of my girlfriend birthday to send an email saying they have neither teddy bears or enough flowers to fulfill the order! I understand things happen but I've given them 3 tries in. 9 MONTH period to get it right and they cant seem to do it! Dont ruin your special occasion by using the clowns!
Tip for consumers:
None
Products used:
Flowers
Date of experience: September 13, 2022
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