Blossom Flower Delivery

This was the worst experience I have had with a company in a very long time. DO NOT PURCHASE FROM BLOSSOM FLOWER DELIVERY. I ordered flowers on Nov 23 to be delivered Dec 2 for my mother-in-laws birthday who is very ill. On the 2nd they were marked as delivered but she did not recieve anything. Frustrated, I reached out to see what the problem was. Their customer service is an AI bot who is of no help at all. Once I finally got someone to contact me (after 4 days), they said they can reschedule the delivery and I said fine. Then radio silence. No confirmation or anything. Then I call and it takes forever to get through to someone, and they say they will redeliver that day. Then 2 hours later I get a call saying that arrangement isnt available and they asked for another $50 and asked to reschedule it close to Christmas. Her birthday was Dec 3. Then I wanted just a full refund to then go with another, more competent company -- and it had to talk to 3 people and the AI bot to get a refund. DO NOT SUPPORT THEM, THEY ARE HORRIBLE

Terrible customer service they didn't deliver flowers on the day they said they would and still haven't! Never use this company

I recently had an incredibly frustrating experience with Blossom flower delivery service that I felt compelled to share. I placed an order over the phone for same-day delivery, and I was promised that my flowers would be delivered on the very same day. However, this promise turned out to be nothing more than empty words, and it left me extremely disappointed.

When I inquired about the possibility of a same-day delivery, I made it clear that if it couldn't be accomplished, I didn't want the order to proceed. The customer service representative assured me that they could indeed deliver the flowers on the same day.
To my shock and dismay, I received an email four hours later stating, "Due to a delay in delivery your order has been rescheduled and will be attempted on the next available day. We sincerely apologize for the delay. We sincerely appreciate your patience and treasure your valued business." This message was a slap in the face, and it made me question the professionalism and organization of this company.

What followed was a nightmare of customer service. I attempted to contact them multiple times, spending hours on hold, just to request a refund for an order they failed to fulfill. To add insult to injury, they refused to accept responsibility for their actions and offered me a measly $5 credit instead.

This entire experience left me feeling frustrated, cheated, and deeply unsatisfied with this company's services. It's clear that they are not only unprofessional but also have no qualms about making promises they can't keep. It's a shame that a company can charge customers for a service and then fail to deliver on their commitments.

In conclusion, I would strongly advise against using this flower delivery service. My experience with them was nothing short of a disaster, and I would hate for anyone else to go through the same ordeal. Their unprofessionalism, broken promises, and lack of accountability make them a company that is not worth your time or money. Save yourself the hassle and look elsewhere for your flower delivery needs..

They're solution was to deliver the spray the following day... AFTER the funeral took place... very helpful customer service. Thanks.

I ordered flowers from this company and they never arrived. Tried to reach them via email and phone and never got a response. Do not use them ever!

THEY ARE A SCAM. THEY DIDN'T DELIVER OUR ORDER, AND THEY SAID THEY WOULD FOLLOW UP, BUT THEY DID NOT CALL US BACK. I HAD TO REPORT THEM TO AMERICAN EXPRESS.

Did not get what was supposed to get it was very late and got 20 doll discount on a 80 order the bow looked like it was dragged in the mud

My experience was, unfortunately, terrible. The arrangement I selected was elegant, soft, and beautiful. It was a sympathy arrangement for a close friend and colleague and cost me $110.00 CAD. I was expecting it to look similar to the one on the website - and acknowledged there would likely be some slight variances. What was sent looked like an arrangement I would pick up from Costco or Safeway for $30. I sent an email along with photos of what I expected and what was received. More than 24 hours passed prior to someone reaching out to me. Ralph apologized, defended, and then offered me less than $10 as a refund. I advised this was unacceptable. He then moved to 20%, also unacceptable. He then stated that 25% is all he could refund - $16, also unacceptable. I wasn't expecting a $70 refund, even though that is what I should have received. I am incredibly disappointed in this company as a whole. I will not purchase from them in future and will be sure to spread the word that "Buyer Beware" as you will not get anything close to what they post on their website. Instead of roses, freesia, hydrangea, and irises - I got carnations, daisies (and not the Gerbera ones, but the inexpensive ones), mums, and maybe 2 roses (it is hard to tell from the photo). For $110?
Their substitution policy mentions exchanging like for like - it just may be a variation in colour (white vs cream; pink vs purple). That is not what happened. The two arrangements didn't look remotely similar.
Oh! And the staff made a typo when writing the card and rather than be professional about it, used messy liquid white out rather than re-writing the card. Unacceptable.

Essentially - I got bargain flowers at an inflated designer price and the company isn't willing to acknowledge that or actually be accountable. I consider this to be theft and have asked to speak with Ralph's supervisor as this does not adhere to their own Substitution Policy on their website.
I will provide an update as to whether the company will step up and make it right, or if they continue to not take responsibility.
I will also continue to write reviews to express my disappointment in the hopes that someone else doesn't get taken advantage of.

They sent wilted flowers in a broken vase. When I asked for compensation they refunded 10% of the cost of the flowers. Don't order from this company.

Ordered flowers at 10 am, needed to be delivered before 6, they were never delivered will never order again

Terrible. Terrible. Terrible. I ordered flowers for a friend who had a death I the family. Flowers were scheduled to be delivered 10/11. I tried to track the order on 10/11 and the site said "order not found". I called customer service and was told the flowers were delayed bc they did not have the supplies. I was never notified of this. That didn't work for me or the recipient bc she was going out of town for over a week. I told the customer service agent this and she just kept repeating "we cannot refund. We cannot cancel". She said I had to call back the following day (Wednesday) to cancel bc they would have the supplies (didn't make sense) I called back Wednesday and spoke to a nicer lady who told me the flowers were out for delivery but not to worry they would not be delivered if they could not get in contact with the recipient and that she was contacting the delivery driver to tell them not to deliver (this was at 12:15). She told me to call back tomorrow( Thursday) and give them a date to reschedule. I called back today and was told "we cannot reschedule bc we delivered your flowers at 12:39 yesterday." After questioning several times why they were delivered when I was told on the phone that they would not be I asked the recipient to check her cameras and the flowers were not delivered Wednesday like the customer service lady said. They were delivered this morning at 10:16am. So not only did every single person I speak to lie to me. They will not reschedule or refund the order bc they delivered it even though I asked them not to since the family was going to be out of town. If they would have delivered the flowers on the promised date they would have been home however now the flowers are going to die and I am out $90. Anytime is ask to speak to a supervisor I am told they are out "checking deliveries".

I ordered flowers to be delivered for my cousins funeral on 1/4/23 for delivery to the funeral home on 1/5/23.

Well, they didn't arrive to the funeral home and I called them back... they said they are out for delivery! Never arrived again... Then they said they would be delivered on 1/6/23.11:00 am on 1/6 got a call they they would need 20.00 more in order to provide flowers with the arrangement as they were out of flowers and would have to purchase from a floral partner. I refused and then they said they would only be able to provide a single plant. I asked that they email me a picture of the plant and if it wasn't adequate for my $77.00 I would like a refund. No email has arrived. I have called them three times and was run around that they would have to check the other customer service person to see what is happening. But it appeared that a driver was assigned and was out for delivery. Time is now 4:32 pm, 1/6/23 and trying to call and just being put on hold and then hung up on. I tried to put a copy of flower but it must not be supported. Blossom Flower Delivery
BLOSSOM FLOWER DELIVERY
ORDER: *******
ORDER DATE: 01/05/2023
DELIVERY DATE: 01/05/2023
DELIVERY: Hand-delivered POS DEBIT Blossom Flower Delivery *******903 CA
Misc. Debit -$77.00

Late delivery, wrong composition of flowers, wasn't even a composition, just a bunch of left overs. Service is not worth the price.

I originally was purchasing a $60 set of flowers, they insisted that I upgrade to premium for $130 total… my girlfriend received a set of flowers "STANDARD" $60 set and they pocketed the difference.

Stay away! I wish I would've seen this before I ordered. Flowers never came terrible customer service they ruined our event. Please stay away.

Ordered same day delivery flowers for a friend on 9/22, being charged $97.98. Nothing was delivered yet.

Flowers were ordered to be delivered to a local hospital and after 3 days no flowers no customer ser

Terrible business that should not be allowed to function. They should be shutdown. Not on time and terrible customer service.

Right from the start I had a bad taste in my mouth about this company. They were asking all these details that did not matter, and not asking the important questions about delivery of flowers. They were delivering flowers to a HOTEL, and they could not even complete that. I'm sorry but a hotel is the EASIEST place to deliver flowers to. A hotel has an entire limb of their company with multiple employees devoted to receiving, logging, and expediting deliveries to their guests. They have concierge, front desk, bellhops, managers. There is ALWAYS someone at the front door to great a delivery driver. They are always staffed. Literally there is no better, easier place to deliver flowers to than a hotel.

1 day before the delivery of the flowers they sent me some bogus email asking for more money... Yeah, they said they couldn't complete the flower arrangement and had to call in a local specilist who charges more money. Oh man how did I fall for this? I told them "no, you guys take the loss, you're a business, this is your job. I paid you already." I should have cancelled right then and there. But I'm the type of idiot these scam companies prey on.

And yes, you guessed it... Blossom Flower Delivery not only did not deliver the flowers, they sent no notification, no email, no update, nada. I emailed a half a week later, no response, follow up email the next day, no response. I called and got a lady Joy who was not professional, put me on hold for 20 minutes, and had no real answers. After talking with her it was clear that her job was to waste my time, and frustrate me so that I hung up or just accepted the "L" on this one, but nope, not this time. I wished Joy well, hung up, and I immediately called my Credit Card company and disputed the charge.

Do not even think of giving this business a second of your time, please, I beg of you. I hope this scam of a company fails and is never seen or heard from again. They do not deserve to be in business.

I hope you have a great life and continue to make great decisions.

What a horrible experience and company, if it's real company. It's really a scam company...buyer beware!

What I ordered and what was recieved...buyer beware, I was offered a 10 percent refund which was insulting.

Delivers old roses already turning black and wilting. Delivered one day late, after reminder phone call.

They will confrim and invoice for one price, but on the day of delivery they try to get additional funds to not delay delivery. Total scam.