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    Blossom Flower Delivery

Blossom Flower Delivery

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Overview

Blossom Flower Delivery has a rating of 1.1 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blossom Flower Delivery most frequently mention customer service, next day, and credit card problems. Blossom Flower Delivery ranks 274th among Flower Delivery sites.

  • Service
    652
  • Value
    613
  • Shipping
    607
  • Returns
    499
  • Quality
    549
Positive reviews (last 12 months): 1.3%
Positive
3
Neutral
0
Negative
227
View ratings trends
385
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How would you rate Blossom Flower Delivery?
Top Positive Review

“Delivery always delayed”

debbie M.
12/17/23

I don't know why I bother with this place. I keep hoping they'll redeem themselves and provide on time deliver, but the never do. Even after paying extra to have items delivered at a specific time, the fail to meet their promised date and time. Always a disappointment with their service.

Date of experience: 12/15/23
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Top Critical Review

“Avoid at all costa”

Diane D.
12/14/24

I sent flowers to my sister for Christmas. They were knocked over in the rain left on her front porch. I wrote to report, and got nowhere. I was on hold for over an hour trying to get help. The most they could refund me was 20%. The flowers were a complete mess! I've never had this issue with any other company.

Date of experience: 12/11/24
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Reviews (944)

Rating

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Reviews that mention popular keywords

customer service (281) flower delivery (138) day delivery (66)
Thumbnail of user aarons1258
Michigan
1 review
0 helpful votes
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August 10th, 2023

I reported this site to the FTC. Took my money and didn't deliver. Asked for my money back and they kept on hanging up on me, and now that I'm reading the reviews, this seems to be the way they probably handle things on the norm. Only got an answer from them when I chose the option to place a new order (who'd of thought that). They finally, after multiple demands gave me an address of a local flower shop that they sent the order out to for delivery and when I called them they said not only had they not received the order, they also had never heard of the website. That's coming from a flower shop! They are hopefully shut down soon. Total SCAM!

Tip for consumers:
Please just call a local shop, better deals and better results

Products used:
None

Service
Value
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Quality

Date of experience: August 10, 2023

Thumbnail of user karpangie
Oregon
1 review
0 helpful votes
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February 7th, 2024

I placed an order 3 days ahead of when I wanted them to be delivered. I had to call and check on the delivery the day of to find out that it was delayed by a day. Totally MISSED the specific day I wanted to commemorate a specific day. Was NOT happy. I called and all they could do is say sorry and give me $10 off of a $100 dollar order. The flowers were FINALLY delivered the next day and it didn't even include a card. Which I wrote out a special message to go with the flowers. If I had not texted the recipient the day before that they were coming, they never would have know who they were from! The flowers were wilted and the arrangement was not as full as the picture had shown. VERY DISAPPOINTED AND WOULD NEVER ORDER FROM AGAIN!

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Value
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Date of experience: February 7, 2024

Thumbnail of user sa469
Tennessee
1 review
0 helpful votes
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September 5th, 2023

Buyer beware! Blossom Delivery was quick to take my money, but never delivered my flowers after multiple requests. It's a scam company! After 6 calls and 5 written requests for a refund, they have still not refunded my money.

Service

Date of experience: September 5, 2023

Thumbnail of user dd841
Ohio
1 review
1 helpful vote
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July 20th, 2023

I placed an order on-line on 7/13 for flowers to be delivered on 7/17. Flowers still not delivered on 7/20. I asked for a refund or partial refund for the flowers and the company was only willing to credit me $5 and a $5 coupon for future orders. There is no way in hell I'll ever order from this company. Based on comments I've now read, this organization should be shut down. They don't even deserve a rating of 1.

Date of experience: July 20, 2023

Thumbnail of user morgans402
Georgia
1 review
0 helpful votes
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May 15th, 2023

SCAM! They took my money on 5/11 for a Mother's Day Delivery on 5/12. Nothing was delivered so I called on 5/13. They couldn't provide any updates from their local partner. They said it would be delivered by EOD on 5/13 and that I would receive an email to notify me of the delivery. I called back later on 5/13 but after waiting on hold they hung up on me. The call center is outsourced internationally and they had no clue what was going on. Mother's Day was 5/14 and they still never arrived. It is now 5/15 and my mom never received her flowers. I've spent countless hours on hold and via email trying to get this resolved. Hopefully, my bank will refund my $90 they scammed me out of. Do not use this website!

Service
Value
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Quality

Date of experience: May 15, 2023

Thumbnail of user kevf10
Canada
1 review
1 helpful vote
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December 21st, 2022
Verified purchase

I ordered a couple items and paid for expedited shipping. They only delivered 1 item. When I called to resolve the issue customer service refused to refund me for the expedited shipping even though they never delivered 1 of the items.

Do not use Blossoms Flower Delivery or you will be left embarrassed when your items aren't delivered for that special occasion.

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Value
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Date of experience: December 21, 2022

Thumbnail of user padrong
Florida
1 review
0 helpful votes
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June 28th, 2023

I ordered a flower arrangement for my wife birthday 2 days ago. I paid the the prime delivery fee to get the flowers by 1:00 pm. It is 4:11 pm and so far the flowers have not arrived. I have been calling since 10:00 am to get the status of the order and the only thing that the customer service rep says is that it is our for delivery. I even asked for a refund to please cancel the order and they denied it because it is already out for delivery. So far, no flowers yet. Horrible service. It was a birthday surprise and now I guess I will be surprised if the flowers even arrive. If you want to avoid headaches just avoid ordering from here. Hopefully they don't steal my money. I wish I could add photos of the arrangement but i can't yet cause the flowers HAVE NOT ARRIVED YET.

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Date of experience: June 28, 2023

Thumbnail of user leighannw13
Georgia
1 review
0 helpful votes
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May 5th, 2023

I ordered flowers for my moms birthday. What I saw and ordered online looked nothing like what was delivered. They told me there was a flower shortage and offered 10% back. I would not recommend this place to anyone.

Date of experience: May 5, 2023

Thumbnail of user lisap3095
Minnesota
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

I'd give them zero stars if I could.
First of all, the order was 3 days late. Second, it was nothing like the photo. They switched Lillies for carnations and still charged me for Lillies. I have been on the phone with them and on hold with them multiple times over the last week and a half. They have offered me 10% off. When I told them that was unacceptable they said the best they could do was 20% off - which was only $10. ($50 arrangement). They wouldn't give me a refund on the delivery (also $10) or any of the other fees that added up to a $91 total. RIDICULOUS! I am more upset after speaking to their "customer care" team than I was before I called. I will never EVER send flowers from them again.

Tip for consumers:
I will never buy from Blossom Flower Delivery again. Buyer Beware!!!

Products used:
I purchased a floral arrangement.

Service
Value
Shipping
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Quality

Date of experience: August 15, 2023

Thumbnail of user jenniferc4283
Texas
2 reviews
0 helpful votes
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March 17th, 2023
Verified purchase

I was fooled into using them because of a sponsored ad, and I immediately regretted it. First of all, I could not reach anyone when I needed to discuss an order. Second, I paid for expedited delivery, and if that was attempted, I don't know - the flowers weren't delivered until the next day. Third, I reached out by phone and was promised a call back after "6 minutes" which ended up being 2+ hours, and as soon as they called and I answered, the line was disconnected. Fourth, I reached out with the virtual chat person, and the responses - which were largely unhelpful - took FOREVER. The only good thing I have to say is that the flowers were ultimately delivered, and I honestly didn't think that would happen after all of this.

Service
Value
Quality

Date of experience: March 17, 2023

Thumbnail of user beckiel9
Minnesota
1 review
0 helpful votes
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June 25th, 2023

Don't order from them! Flowers were brown, no water, they charge you a delivery fee and ask for tip for driver but are delivered by Fed Ex. Very embarrassing to send to friend and sends you a picture and they look terrible.

Service
Value
Shipping
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Quality

Date of experience: June 25, 2023

Thumbnail of user sharonc2673
Minnesota
1 review
1 helpful vote
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September 21st, 2023

I would give this business 0 stars! I ordered bouquet, balloons, candy for morning delivery as recipient not home after 1 p.m. Paid extra charge to deliver early. Called business when not delivered as promised. They offered to refund early delivery charge and said they would deliver before six. This was not satisfactory and I cancelled entire order since not as promised. Still waiting for money to be returned.

Tip for consumers:
They should not advertise free shipping and early delivery if they cannot provide to customers.

Products used:
Flowers, balloons, candy

Service
Value
Shipping
Returns
Quality

Date of experience: September 21, 2023

Thumbnail of user shawnh744
Arizona
1 review
0 helpful votes
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October 14th, 2023

I ordered flowers for my wife for our anniversary. They called the day before and said the flowers are going to the same address as the sender is this correct? I informed them yes it is. I guess no one has ever ordered flowers from them for their wife. I had to be out of town on business when I received a call that the delivery flowers would have to be substituted and would not arrive until the day after our anniversary. The next day was a Sunday so I was a little suspect but imagine my surprise when the next call stated the delivery day would change to Monday. It seems like they want to get your money and then under delivery. I will never use them again. Stay away

Products used:
None

Service
Value

Date of experience: October 14, 2023

Thumbnail of user ljlowber
Washington
1 review
0 helpful votes
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October 27th, 2023

Not only was my order never delivered after multiple follow ups, no apology was offered re why my friend never received her flowers. I was put on hold multiple times and told various reasons including that the delivery driver never went out and then that they simply couldn't get ahold of the designer. As if that's an acceptable reason for not fulfilling an order? I asked for a full refund and was offered a $5 credit and a coupon for a future order which was beyond insulting. Insisted on full refund and let them know I would be writing a couple of reviews like this. I don't know how they've managed to hide google reviews but if I'd know this was how they operated I never would have ordered from this shop. Don't waste your time and money.

Tip for consumers:
I am fairly certain this company is a scam and somehow has suppressed negative reviews about themselves online via SEO and keyword mgmt, probably paid for with what amounts to stolen customer funds. Hopefully these make it to the surface. Also reporting them to the better business bureau.

Products used:
None - requested a full refund as they couldn’t find a delivery driver or a designer and further couldn’t get me a confirmation # over the phone re the refund.

Service
Value
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Quality

Date of experience: October 27, 2023

Thumbnail of user carim46
Georgia
1 review
0 helpful votes
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November 18th, 2022

I ordered flowers to be delivered to a church before the memorial service. The "designer" upsold me all sorts of things and it was hard t keep up (and she had a very heavy accent). I ended up paying for things that I didn't realize she had added to my order. I did pay for expedited delivery because I was worried the flowers might not get to the church on time. Imagine my horror when both the church and the bereaved confirmed with me a couple of days later that there had been no flower delivery at all. Customer service promised to follow up and call me but I never received a single call. After sending multiple emails, I finally (after a full week) got a refund. The money was not the point - these were flowers for a funeral and the lack of commitment, care, and customer service by this business is appalling. Do NOT use this business if you care about flowers actually getting delivered.

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Date of experience: November 18, 2022

Thumbnail of user michaelg6637
Canada
1 review
0 helpful votes
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December 28th, 2023

Worst flower delivery experience ever. No service staff working Xmas weekend, item not delivered, lots of ""you are important ro us" emails but no satisfaction. Stay away from them.

Service
Value
Shipping
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Quality

Date of experience: December 28, 2023

Thumbnail of user kestleq
Florida
1 review
0 helpful votes
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September 27th, 2023

Worst flower delivery service I've ever used, my mistake for not looking at reviews. My client never received their order on the date they were supposed to, so I reached out to their customer service to cancel and ended up going with another flower company, who actually delivered the flowers on time. So I thought my order was canceled and refunded, nope they delivered the flowers still just two weeks late, never refunded me or replied to my emails. Don't waste your time and please don't be like me and skip over reviews

Service
Value
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Quality

Date of experience: September 27, 2023

Thumbnail of user shendai
California
1 review
0 helpful votes
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March 7th, 2023

There is a reason this company has only a ONE STAR rating! This is what I ordered vs what I got. I've been on hold for 30 minutes waiting for customer service. I paid $125 for flowers that are half dead!

Date of experience: March 7, 2023

Thumbnail of user lindat2109
New Jersey
1 review
1 helpful vote
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November 4th, 2022
Verified purchase

Ordered over $150 worth of flowers to be delivered to my daughter for her birthday and even paid for early delivery. Not only did they not deliver at all, when I called to follow up and ask where the delivery was and what local company was handling the delivery, I was told that it was coming from their local warehouse. I requested more details on the location of their warehouse only to be told that they can't provide that information as they don't allow walk ins. I wish I could blast this company for the criminals they are to prevent anyone else from having to go through what I am now going through to get my money back. I have to work with my bank on a fraudulent level as the company won't address the issue nor issue me a refund. They wouldn't even give me their names when I inquired.

Tip for consumers:
DO NOT USE THIS COMPANY, THEY ARE A SCAM AND WILL STEAL YOUR MONEY. NOT SURE HOW THEY GET AWAY WITH THIS.

Products used:
Ordered flowers to be delivered for my daughter's birthday

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2022

Thumbnail of user carolyna581
Mississippi
1 review
0 helpful votes
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March 16th, 2023

I paid extra to have a plant delivered before 1 pm. I've had nothing but trouble with these people on my simple order. A plant that only requires a bow... funeral started@ 2pm and plant still isn't there. Don't waste your time or money with these people

Service

Date of experience: March 16, 2023

Thumbnail of user mattdasilva1193
Illinois
1 review
2 helpful votes
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June 16th, 2023

I wanted to rate -50 stars but google says I have to give atleast 1.
I ordered flowers at 6 am today to be delivered "today". For my girlfriends and I anniversary I paid a grand total of $130 CAN
I get a email 6 hours later saying that my delivery will be scheduled for the next day

I call and ask the reason why my delivery will not be today and they tell me that the flowers I ordered the "store does not have". They waited 6 hours to tell me that. But the icing on the cake was the guy saying that he can offer a $10 credit towards my next delivery.

10/10 worst company!

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Value
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Quality

Date of experience: June 16, 2023

Thumbnail of user amandav908
Massachusetts
1 review
0 helpful votes
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April 14th, 2023

WORST COMPANY EVER. STEER CLEAR! Ordered flowers and paid extra for delivery the following day by 1 PM. By 5:30 PM flowers still were not delivered. Called and waited on hold FOREVER. Finally was told they "could not get in touch with the delivery driver" but they would "open a ticket" and call/email me back. Tried again around 6:30 they had closed at 6 PM. Next day... still no response via call or email - I called and waited on hold for 30 + Minutes. I was told they would "try" to request a cancellation. What a waste of time and money

Service
Value
Shipping
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Quality

Date of experience: April 14, 2023

Thumbnail of user allisonhowell
Colorado
1 review
0 helpful votes
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October 10th, 2023

Ordered flowers for my MIL for her birthday over a week in advance. They called me the DAY OF delivery saying they couldn't fulfill the order without another $28 because they didn't have enough supplies and had to have another florist complete the order. And they would now be delayed at least a day. Customer service was super unhelpful

Service
Value
Shipping
Returns
Quality

Date of experience: October 10, 2023

Thumbnail of user mich_ted
New York
1 review
0 helpful votes
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November 23rd, 2023

My niece was turning forty, we decide to send flowers and balloons to her as a surprise. To begin with the cost was pretty steep considering. We specifically ordered one with sunflowers in it, upon arrival the flowers were not even close to the ones described in our ordering, including zero sunflowers in it. She also did not receive the balloons; we were told when inquiring that the ballons are based on avalabity of the product. Then why offer the service if it's not guaranteed. When reaching out we basically received snotty responses, telling us they sent flowers that were comparable to the ones we ordered. We did get a standard 10% discount on the order due to their failure as a company. I strongly recommend to not use this service. Customer service is not really something they excel in, and really could care less about your satisfaction with their service.

Products used:
Flowers, balloons.

Date of experience: November 23, 2023

Thumbnail of user kathym2098
Washington
1 review
0 helpful votes
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May 27th, 2023

Founds a florist called Sunny Flower Delivery online that was supposed to be in Kentucky near where I needed the flowers to be delivered. When I called the number on the website it was to Blossom Flower Delivery - they assured me they are the same company.
Ordered a nice basket of spring flowers for a birthday to be delivered nearby their supposed location.
The next morning I got a text and email saying they had problems with their flower suppliers and will need to send my order to another florist, but they want $20 more - so they will split the "cost" with me and only asked for $10 more. I fought hard to get this situation resolved, couldn't get a manager, said the flowers were already being prepared, so I ended up paying another $10, but they basically held the flowers hostage until I did. Horrible business practice. Never was able to speak to management, only these oozing sweet girls on the phone from who knows where. Pass them by!

Tip for consumers:
Would rate them 0 stars if possible.

Service
Value
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Quality

Date of experience: May 27, 2023

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