Bluefly

I received a very cheap looking "supposedly $1800 necklace with weird T's all over it" from Bluefly (whom I had never ever heard of prior to this). When I contacted Bluefly (the same day I received the ridiculous necklace) I was told they would look into it and work on getting a return authorization for this item that I did not purchase. A couple of days later, I found out that a fraudulent account had been opened through Synchrony bank in my name and linked to my Amazon account. That is what was used to purchase this item. After numerous phone calls to Bluefly (who not one single time returne any of my calls to help resolve this problem) I was finally told the company wouldn't take the item back. Ridiculous! They don't want it back, but it will not be paid for by me. It is now in the hands of my local police department and being investigated as identify fraud. My guess is that the idiot who purchased the item in my name tried to get it shipped to them but was not able to because of address discrepancies. Now, I do realize the fraud was not the fault of Bluefly; however, I am very frustrated at their lack of customer service. Trying to communicate with these people is like talking to a brick wall.

I recently order three items from Bluefly.com. All three items were shipped separately (one of which took over a month to arrive). One of the items NEVER arrived. So I call their customer service number and was left on hold for 20 minutes. After 20 min I gave up and sent them an email. After several days I received an automated response that they were processing my complaint... and then nothing, for TWO weeks! I tried calling them again and someone actually picked up the damn phone! Huzzah! However, after getting jerked around for 30 minutes I got nowhere. I had ordered the three items using a prepaid gift card. Around two weeks after I placed the order, the card having been emptied I threw it away. So after the 30min customer service circle jerk they tell me that the item that never showed up is now SOLD OUT. They also said that they cannot give me store credit, they can only refund the money... to the prepaid gift card that is now at the bottom of a garbage dump. So thanks for nothing bluefly. I am never giving your company my business again and I advise anyone reading this to take your money elsewhere. At the end of this ordeal I am left wondering whether the 'sold out' item (which is still up on their website) ever even existed in the first place.

Be aware—if the $20 return fee that is deducted
From your total return! They said it's for shipping fees BUT I paid for return shipping. I will never be a customer again. They literally take $20.

I am very happy with Bluefly customer service the way they handled my order. I had an issue with returning an item and they are very helpful. They helped me find a solution returning my order.

I placed an order for a pair of Valentino Rockstud shoes. They were $649. I paid via their Amazon checkout using my Amazon credit card. I received a confirmation that the order was placed, however, I never received a confirmation email. I waited until the next day, then called customer service. After being on hold for 14 minutes I had to hang up being I was at work. I called back when I came home and was on hold for 11 minutes before someone picked up. She was pleasant and looked into the order and said it was cancelled, but was having issues finding out why. After about 10 minutes she said she couldn't find out the reason. I asked if the shoes were available and they were sold out in my size. Okay, so I logged back on to the website to order a different pair. The same shoe, different color and higher price. Again, I received a confirmation that the order was placed, and patiently waited for the email. About 10 minutes later I received an order cancellation email. At this point I'm annoyed, but really want these shoes. I decided to try one more time. As I'm getting ready to put the shoes in my cart I notice the original pair in my size is available again only this time they are $150 MORE! This is such a scam. I don't know how they are in business with the lack of customer service and shady business practices. After reading al, of these reviews I should have just stayed away. Luckily I found the shoes for the same price on a more reputable website. Lesson learned.

Be careful when you buy any final sale items from Bluefly. I bought a pair of boots that was marked as FINAL SALE. It was advertised as NEW, but when it arrived, it was already worn! The bottom of the shoes had some dirt and looked being worn several times. The tag was detached, and the box was all nasty. I contacted customer service, and explained that the boots wasn't the same as advertised, but they kept telling me that the item was marked as FINAL, and because of this reason, the item was NON-RETURNABLE! I have never experienced such a horrible service like Bluefly. This was my second purchase from them, and I will NEVER RETURN.

Honestly, I can understand why a lot of people found the site sketchy, but I must've had INCREDIBLY GOOD LUCK with them, or they changed their management or something because...

I ordered a dress early on Friday 3/14 morning and it was at my house by Saturday 3/15 afternoon. That quick. And they weren't trying to get rid of bad quality clothing either; the dress I ordered is absolutely GORGEOUS quality and a cobalt color true to the picture-- the Taylor Azure Long Sleeve Body Con Dress: http://www.bluefly.com/Taylor-azure-long-sleeve-body-con-dress/p/*******/detail.fly. I did their sizing calculation and ordered a size down from my normal 8, and checked the measurements to be sure, and the dress fits like a very sexy glove. They even allowed me a 15% off coupon to be used, and when my order went through, they sent me a $30 off of next time.

Their system is definitely strange, as I was trying to order the dress last week, but every time I got all the way through the payment and Paypal and hit 'confirm' it took me to a page that my browser said was not from the actual domain and flashed the security message: 'This probably isn't the page that you are looking for!' and the order didn't go through. I checked extensively, but they did not charge my credit card (other than later for my final order). I don't know what was up then, but it was definitely worth it to come back to.