Bluefly

I had an issue with returning an item and the team was super responsive and helpful. They helped me troubleshoot and ultimately found a solution. Through it all they were friendly and empathetic.

If I could give them negative 10, I would. In November I order a bag from them and I was charged twice, they said they couldn't cancel the second order so to refuse the shipment when it comes. No second shipment came. The tracking said that both orders were sent in the same box but when the package came there was only on bag in the box and the invoice said that it only contained one item. I called them back and emailed to tell them that I only have one item and charged twice. They said that they could see that I only received one bag and they wanted me to take pictures and they would process my refund. After weeks no refund, they kept saying that they were working on it, so I disputed it. They told PayPal that they shipped me two items so I had to appeal and supply all the emails where they had stated I was due a refund and there was only one item. So later bluefly contacts me and say we will give you your money today if you drop the PayPal claim. Contacted PayPal and they said not to do that and that makes no sense and if they refunded me my money, it would cancel the dispute. So I contact bluefly shared that information. PayPal later told me that bluefly said they only charged me once, which was a lie because the charges are 1 second apart and they are in my activity. I contact bluefly 20 times after that and never heard back. So after over 2 months of fighting I won my dispute.

UPDATE: So, Bluefly asks me to send private message with details of my order and it's now been almost three weeks and no response from them. They do not care apparently about customer service. And my niece is still without her special gift! Thanks, Bluefly, for nothing!

Recently I purchased an item from Bluefly as a gift for my niece. After two days I received notification that my order was canceled because my mailing address (which is the same as my billing address!) had a number in the apartment box which did not match my credit card information. I immediately called to tell them that, in fact, I had placed numerous orders with other vendors with that exact same address (including the number in the apartment box) and my credit card never once was declined. The response from customer service rep was this was to protect me (even though the billing and shipping addresses are the same) and for me to go back online and re-place the order. I explained that I would, but in checking the item wasn't showing up and could she please just reinstate my order while we were on the phone. She came back to say the item wouldn't go back into stock for 24-48 hours and I should just keep checking. Okay, it's now been well past 48 hours and the item still isn't showing up and I don't know whether or not it's been sold to someone else. What kind of customer service is this?!?!?!?!? I could understand if the billing & shipping addresses were different, but they are the same! And now my niece will not receive this special gift I wanted to purchase for her. BAD BAD CUSTOMER SERVICE!

If I have the item and I'm telling you the coat is USED THE TAGS WERE REATTACHED WITH BLUE TREAD AND THE PICTURES CLEARLY SHOWS THAT ALONG WITH THE COAT BEING USED. My email didn't say the marketplace said it was new... which is NOT TRUE! I wanted the coat. I PAID FOR A NEW COAT. I THOUGHT THIS WAS A REPUTABLE COMPANY. UNDER NORMAL CIRCUMSTANCES I WOULDNT HAVE WANTED AN EXCHANGE. I WANTED AN EXCHANGE NOT A REFUND! CUSTOMER SERVICE SUCKS JACKIE D... told me just because the tags were reattached doesn't mean it's USED WTH?! Read REVIEWS... STAY AWAY! I was told repeatedly my 21 days had expired that was all they could do. They were sorry that I was DISSATISFIED... I asked to speak with a manager. I was told the manager would tell me the same thing. My 21 day window expired. BLUEFLY SELLS USED IT THAT ARE SUPPOSED TO BE NEW! HORRIBLE CUSTOMER SERVICE THEY SUCK. INSPECT ALL ITEMS FROM THIS COMPANY!

I purchased a $300.00 cashmere sweater from bluefly before Christmas and had until 1. 10. 19 to return it. Their system wouldn't allow me to generate a return label as the men's Xl I purchased for like an XS. I was in consistent contact with jasmine via email, blueflyrep. She confirmed there was a technical issue and it took her 2-3 days to send me a manual return. Her emails said that the merchandise would come directly to their warehouse and they would forward to the vendor since their system was experiencing some technical glitches. Well I returned the item and tracking shows that it was received on 1. 7. 19 (still within the allotted time of 1.10, despite their system errors)
Needless to say, they stopped communicating with me and blocked me from their site. They have my merchandise and I have yet to receive my refund. This is unethical at its best. Please do not purchase from this company. I have reported them to the BBB and they have yet to respond to them as well.
I have every email confirmation and will continuing posting my experience on every platform available to expose this unethical company

Purchased a bag that I had been eyeing for an extra 10% off--that day only. I received an email that wasn't their normal confirmation email, but I didn't pay much attention to it. The next day, I checked on my order status to find that it has been CANCELLED. The reason was that they couldn't verify my billing address with the bank. There was no problem with the billing address; the one I gave matched my credit card. I spoke with the bank, and they told me that they did in fact approve the transaction, and the hold was coming from the merchant. I spoke to the Bluefly rep, who told me that I will have to create a new order. Okay. The only problem was, the item is no longer available on Bluefly, but on their sister site Belle & Clive without the extra 10% discount. B&C would be unable to honor the price I had.

Also, the store credit that I used as part of my payment was not credited back. Rather, the rep put in a "note" on my account about it. This means if I want to place an order, I will need to talk to a rep to activate it.

I was very much looking forward to having that item, but due to Bluefly's negligence, I no longer have the item.

BEWARE! I ORDERED CHRISTMAS GIFTS OVER TWO WEEKS AGO AND STILL HAVE NOT RECIEVED MY ORDER! I SPENT OVER $150.00 TO QUALIFY FOR THE 2 DAY FREE SHIPPING! I CALLED A FEW DAYS AGO AND WAS TOLD MY ORDER WOULD BE HERE ON THE 23RD. I WAS ALSO TOLD THAT FOR SOME REASON MY ORDER WAS DUPLICATED AND I WAS CHARGED DOUBLE. DID NOT GET MY PACKAGE ON THE 23RD AS TOLD. WHEN I CALLED BACK THE SECOND TIME I WAS TOLD IT WAS GOING TO BE DELIVERED AFTER CHRISTMAS. CUSTOMER SERVICE WAS VERY VERY RUDE. I DID ALL MY SHOPPING ON LINE AND THIS WAS THE ONLY COMPANY THAT FAILED TO DELIVER ON TIME. THIS COMPANY TOTALLY SUCKS.

I ordered a pair of Gucci on 7/10/2015. Received them fairly quickly, but immediately initiated a return since the wrong size was sent. I ordered a 41 and they sent a 39.5 (my toe cant even fit a 9.5). The shoes were Gucci ballerina w/ Guccissimma embossment on the website, but I received patent leather / no Guccissimma - so I took a pic - good thing I did. They refused my return because the Warehouse said they were worn. How on earth can THAT be when I immediately initiated a return and sent them back the next day. One shoe was taken out of the box - the other was left in with tissue paper. Oh - maybe I wore one shoe! Ridiculous. At any rate, I called Cust Svc, emailed the pic I took of the shoes and the box and they agreed to a refund. It's now 9/9/2015 and I still haven't received my $150. I've spoken with Customer Service twice who both insisted that the refund had been processed and should be dropping in my acct within 7 to 10 biz days. It's been 2 months.
Thank you for shopping at Bluefly.com!

Your order has been received and is being processed.
--------------------------------------------------------------------------------
Order #: *******1464
Order Date: 07/10/2015
Ship Method: Standard delivery (5-9 business days)
Bluefly Account: *******@gmail.com
Fly Since: 2015

I placed an order before the New Year, which took forever to arrive in separate shipments. I knew right away that I wanted to return the first pair of shoes I received, but it didn't come with a return label. I logged in to the system to get one, and it said I couldn't return anything yet because the order wasn't 'complete.'

The rest of the things arrived right as I was heading out of town, so I left the other items to return after I got back. When I logged in that time, the Order History page was totally down, and said nothing about why or when it would be repaired.

I talked to a FlyRep who said to try again the next day, that it should be fixed. She wasn't concerned about the return window. That was around January 10 I think? I tried periodically that week and it was still down. At some point, I forgot about this ENDURING PROJECT, and when I tried again on Feb. 13 to print a return label I'd wanted in January, the site was STILL down.

At this point, I think I'm probably outside the return timeframe, but that wasn't even very clear? I then emailed to ask when it would be fixed or how I could otherwise return this merchandise.

It is now Feb. 28 and I have not heard a peep from *******@bluefly.

But I do have 2 pairs of too-big shoes if anybody wants them. Ridiculous.