I placed an order on Bluefly.com on September 1st, 2018. 5 pairs of shoes (2 Roberto Cavalli Loafers, 2 Versace Sneakers, 1 Versace Loafer) I received from this order are FAKE/REPLICAS of the designers shoes I intended to buy. It was not hard to see that the shoes were fake and are of bad quality. Another sad part of this bad experience is the fact that all 5 shoes from 2 different designers have the same identical plain black dust bag, which I also found very odd and not funny. I have been trying to contact them to get the issue of these KOCKOFF shoes resolved without success. I want to return these 5 pairs of shoes ASAP. It is impossible to reach Bluefly customer service over the phone or get an answer via email.
Someone please help me with this nightmare. Hopefully, I hear from them soon. I am very disappointed of Bluefly that prone to be selling only AUTHENTIC designers articles. I am trying to understand why their suppliers dropped the ball on my order and sent me those FAKE shoes.
Stella McCartney sandals bought from Bluefly fell apart after a few wears. Bluefly won't refund or replace.
They do not refund money for returned merchandise. A few times I had to call my credit card company for help. Finally, stopped buying from them.
I would never recommend this website. The customer service is rude and useless.
I had a very bad experience with them about my refund.
I'd give zero stars but not an option. They tell half truths yes it is this brand but the much lower end. Buyer beware or better yet, don't buy!
Only use this site is your 100% sure you will not need to return. The restocking fee are outrageous and customer serve is very impersonal.
I like Bluefly very much and this is the site to go for amazing deals. Plus they have fast delivery and easy return service.
Charged my debit card when there was no available inventory. Received no emails or followup info. Why is Bluefly still in business?
Bluefly doesn't have a very good selection. I've basically stopped checking it because they never have what I want in my size.
Great for my size, and I live in an area where last seasons styles are more than enough to have me the best dress in town. Great delivery times also.
Overview
Bluefly has a rating of 2 stars from 362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bluefly most frequently mention customer service, credit card and final sale. Bluefly ranks 229th among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janet,
Am so sorry to hear about your experience and can understand your frustration!
Do you mind private messaging us your details, including email address and order number and I can have our CS team look into this for you?
I look forward to hearing from you.