Boohoo

They've developed the habit of listing things in US sizes while sending UK sizes. You then have to go through the hassle or returning (in a pandemic) before getting a refund even though the issue is on their end. And somehow, even though THEY messed up it's still your fault.

I bought 3 items from Boohoo, 1 scarf design flare pants and 2 shirt dresses. All 3 were amazing. Received compliments from family, friends and colleagues alike. I took a leap of faith in a brand I have never bought from online and happy that it worked out well. :) Thanks Boohoo.

NEVER EVER SHOP HERE! This company literally stole $ from me and didn't send me my missing items even after they claimed to have "carefully" reviewed their footage! Such a dishonest, disgraceful and terrible company. They will never get another dollar out of me! Thief's!

Don't try returning an item. Not only do you have to pay for the postage to return it. But it somehow disappears and claim they never got it after a month goes by. And you get no refund plus you get to loose an extra 7$ in postage fees. Buyers beware

I will never order from here again. My order never showed up and their excuse was that it's being held in customs. I requested a cancellation and refund and they refused to cancel the order and wouldn't even give back my $6 paid on shipping for an order that did not arrive as promised. Take your money elsewhere!

After reading the reviews I was hesitant to place an order. I only spent around $40 for the first purchase to see for myself. Got my order in about 8 days after I ordered and the products weren't terrible. One of the shirts I got is super cute and great quality while the other things are a little cheap. (Costume like material) but overall not bad.

I got a white blouse from boohoo. It looks just as pictured. Its kinda giving bedsheet but it's actually ok for what I need it for. However, the markup was $16 "discounted" from the regular $40 but when I went to checkout with my discount code, the price jumped from $16 to $16.68 plus an additional $10.96 which is the shipping. Actually, ALL of the blouses markup's increased. I thought I was losing my mind. Sleazy. So in short, a blouse was $16, I tried to apply a discount of %5 off and it didn't work whatsoever, I guess because the blouse was already "discounted" which is LITERALLY EVERYTHING IN THE STORE, mind you. The total was $27.64. No discount in sight. Lol The prices are already steep for a fast fashion shop so this will probably be my first and last time shopping here.

Worst place to shop ever! I made an order 12/4. Items were shipped 12/6. I waited the 8 days for super saver shipping and still no package. I checked online for my tracking number to see that my package is no where to be found. Then I receive an email from boohoo saying that they received my returns. I never received the items to send anything back. I sent an email and go no response. So I took to Twitter where "Amy" asks me to DM my complaint. First she says that the courier confirmed that due to the time of year my package will take longer, sorry for the delay. Then she writes back saying that the courier has returned the package to them and they have issued me a refund. I really wanted my items but now if I reorder I fear that I may not get my items or a refund and I do not want to spend another shipping fee for items I will never see. Very dissatisfied! WOULD NEVER RECOMMEND!

Even if you pay for a years next day delivery they do not have it activated on your account for auto use! So unless you manually remember to select the next day option each time at check out they will automatically use standard delivery method so your one year premium delivery is really quite useless.

Clothing is also not of good quality. Prefer to shop Revol

S0000 mad of boohoo i oder 6 pcs of dress then they send me all size 8 and size 10 whats the matter are you guys doing on your business i ordered size 4 then sending me a way big sizes very unprofessional. This kind of business should shutdown and never should stay in business industry because making us frustrated and wasting our time and money

Brought a layered dress and a mini skirt and love them both! The Dress can be used on its own without the top, And the top is a cropped turtle neck so could pair it with some jeans. The skirt is lovely fit it's stretchy material, but it doesn't stretch enough that it distorts the pattern on it. Very happy! Thank you!

I made a purchase to their site for $59 woke with a text from my bank asking did I purchase $465 from a cosmetics company when I logged into my account it was not just $465 but over $1000 in purchases to this store made at 1a - 3a cst. I can only correlate my purchase from this site to these fraud charges because not once did I see a charge for the $59. Im cancelling the whole purchase and starting to say F these online boutiques with their cheap clothes the pictures come from reputable sites its rarely ever their product when you get the clothes they are cheap replica versions of what you saw in the picture. I work hard and am blessed to make good money I guess I need to act like it and stop cutting corners. Either go to the actual store or only purchase from a reputable store. Forget these pop up shop cheap boutiques with their ill fitting horrible seamed clothes! (I will Post this review as many times as I can)

Boohoo has provided me with amazing, on trend styles throughout my college years and now into my professional field.
I used to look EVERYWHERE for affordable, tall women's clothing. It was so hard to find and many companies would charge extra for a few extra inches in length.
Boohoo has so many affordable, stylish options for a girl with a budget.
Sure, the quality isn't the top of the line, but what do you expect with such prices.
I've never had to return anything, so I don't know the struggle there. But, whenever I had to interact with the customer service, it was nothing but pleasurable.
But, especially to my tall lady friends out there, check this bish out!

When I contacted them about the wrong color I received when clearly the brown color is what is advertised( I sent them these pictures) they said it was the studio lighting. Seriously, this isn't just a minor lighting alteration it's just pure deception lol.

I placed my order for 300.00 worth of items during their half off sale, when I went to check out it didn't go through and tried charging me full price. I emailed them and received no response and then I Facebook messaged them and they messaged me back and basically told me I'm S. O. L and that I need to pay the full price! Will never try to order here again

Customer service is the worst. The measurements they give on their site are not the actual measurements (yes I checked how to measure, etc.). The order arrived 3 weeks after the time frame they tell you it will arrive. Items were ripped, defective. Items were missing from package. What they tell you or have written on website is never the same a 2nd time (not honest). Just a bad experience from top to bottom. I am waiting (of course that's what you do with them) to see if I will receive proper refunds, if not (I don't expect much from them) I have other options to deal with them. So disappointed

UPDATE: things only got a lot worse with them well after this review. You could not pay me enough to ever do business with these people again. Holy cow. No.

I ordered everything from jeans, sweaters to cardigans and the quality is abysmal. The jean pockets are thin and aren't even deep enough to hold a wallet and the cardigan feels like a thin dishcloth.The belt sized L/XL would only fit a 25 stone man. I can't make it to a post office so I'm hoping they will cooperate with a courier pickup.

I ordered from Boohoo.com after hearing about it through a blogger. I had the worst experience with the company in not being able to track my package and having to go back and forth for days via email with different people about the whereabouts of my package.
To top it all off, when I received my package, the bracelet I ordered fell out of the bag IN BROKEN PIECES! None of my clothes looked anything like it did on the website and nothing fit right! The clothes are poorly made and have no shape! I was so disappointed! I wanted to return my entire order but got so busy with my job that I kept forgetting to return the merchandise and get my money back. I guess I will have to trash everything.

Boohoo has great prices and discounts on their clothing but their delivery process is horrible each time I have ordered its taken almost 3 weeks to receive my clothing so this time I paid an additional $10 to get it here in 6 days because I have an affair to attend tomorrow my package should have been here 3 days ago! I am very upset please order wayyyy ahead of time if your depending on boohoo service!

The item was not as advertised. When I returned it with a tracking number and proof of delivery to them, they claimed they never received it and would not refund me. They kept asking for additional information and after 26 emails with them, I opened a Complaint with Paypal and was finally refunded after 2 months. Their name "Boohoo" says a lot.

Do not buy from them, they will send you the wrong items and give you hard time to send you the right one wasting your time. It's really disappointing and frustrating, not worth going through all that. I will make sure that every possible potential buyer is aware

This is my third time that i buy clothes from here and they are pretty awesome! Never late with my deliveries. Just last week because of the snow storm here in new york the deliveries were delayed and I contacted customer service and they were very helpful! I love their clothes! Great website

The saying is true "you get what you pay for". One cannot expect to get excellent quality for thrift store prices. So here's the good, the bad & the ugly truth about this store. The good: cheap prices, the bad: each article of clothing is not the same in sizes due to the materials use to make the item. The ugly: its a gamble, hit and miss. You will have a love hate relationship with them.