Boohoo

Perfect size, thats the most important thing! The quality is amazing as well! I will definitely order again!

Item didn't fit and I had no way to get the order number to return it. Contacted customer service multiple times and they never responded.

PLEASE DON'T EVER ORDER FROM HERE! It was my first time ever ordering from here back in January. One whole month went by and I still didn't get my things. I contacted them and they said it looks like the transit was lost and to wait a bit longer to see if I receive it and or for them to refund. I waited a whole other month, and still nothing. By this time they said it was being sent back and they would refund me. As I checked the refund I realized the shipping I paid for wasn't refunded. I contacted them and they told me this time that it was attempted and that is why it was sent back and they don't refund shipping costs. I told them our building has problems sometimes even with amazon and they tend to deliver it to the wrong place/building. I said my roommate Is there most of the day and it 100 percent was never attempted and or left notes that it was. They STILL said no they can't refund me. In shock at the fact that after 2 months of my order I never received the order and I still had to pay for the shipping for a order I NEVER saw. That is just insane to me how a business like this would work. I went straight to my bank as I told them I would and had to do a dispute. Please save yourself a headache and never order from this place, I wish someone would of told me that before.

I'm just came here to share my disappointment with this company, I bought one grey tracksuit with a hooded, on boohoo app, it supposed to be for valentine's day, anyway my item came totally different, it delivered for me a green tacksuits with no hoode. Completed different item that I order.
That's ok, I contact the costumer service told them what happened, I gave my tracking number, took the picture to prove, they saw it was wrong, they said I had to return it by post, and the return was totally free, next day I went to the post office I had to pay 9 euros to return it, ah I just had to go on an post because the fastway u are unable to contact them,
I contacted again the costumer service and they said they would refund it for me, fine, so finally I asked then when my right item would be delivered, because I still wanted the right grey tracksuit and they said it is out off stock.
I'm so angry about it, it supposed to be a valentine's present and now it a night mirror, and they will refund me I dont know when. ‍
Right now I dont have no money and no present. ‍‍
I'm absolutely disgraceful

Ordered prior to my b-day on 02.04.2015, waited 2 weeks for the paid "3-5 days delivery " to find out that they sent it to the wrong address, nobody knew because Hermes tossed it in their bin... found out about this on the 16.04.2015, emailed them, after over 10 emails and poof from the wrong address where they sent it that the parcel was returned, they said they can't give me the 2 items i ordered because they do not have them in stock(i replied, that all they had to do was to return the same parcel... they said they can't... and that they will give a refund, can i please confirm the address... i confirmed the address AGAIN)... THE NEW PARCEL ONLY WITH 1 ITEM THIS TIME ENDED UP AGAIN AT THE SAME WRONG ADDRESS, disturbing my 84 year old neighbour which looked at me like i am the crazy one, not the incompetent people at BOOHOO), interesting how parcels from River Island, Amazon ordered on 02.04.2015 arrived to my address in time, not to a neighbour, no problems... first time in years of ordering on line this happens... never again i will order from them... TOO MUCH STRESS

Please don't order from them - I placed orders from them in July this year and never received one of the orders but they took my money! Worked out they owe me £289 in total - the customer service is the worst ever - I have spent hours and hours trying to explain my case through email, and their Facebook messager - everytime I message someone new replies, I then have to explain the case all over and again just to be referred to someone new who hasn't a clue, on average I send 3 messages a day asking for my money, do the maths -that's a lot of time. I'm also having to pay interest on my credit card as I have an outstanding bill, so I'm in debt because of this shambolic company. They are now completely ignoring my messages and they do not have a phone number - I'm going to take legal action and contacting watchdog- reading all the other reviews I would urge you all to do the same as we have such a strong case to expose them for what they are - scam artists with the most diabolical customer services- will not let them get away with this day light robbery! Please spread the word - DO NOT USE BOOHOO!

Good deals. Quality is what you pay for. Horrible
Horrible customer service when it comes to refunds.

Sent me the wrong item and expected me to pay to ship for a return. That's basically stealing. Will never buy from there again.

Placed my first order after sitting up for hours in the middle of the night to make the end of sale deadline after seeing a bag I liked on their site. I shopped the site for many other items, some of which were going to be Christmas gifts.
Much to my surprise & confusion, weeks later, when I was expecting my order, I received an email saying that my order had been cancelled and refund was being processed. HOW DOES THIS HAPPEN?

I then contacted them and asked why & how this happened and the reply was as if automated, didn't answer the questions, just said they would refund. It had already been refunded...

I wrote back asking for it to be escalated (hopefully to a real live human being that would be able to answer questions) and they said I must send a letter, yes, by post, to the UK to have it escalated. A written letter sent by mail for a complaint to an online store... really?

I then spent a couple of days "discussing/arguing" about this and still trying to find out what happened to my order on FB messenger, all for nothing...

The time I wasted on this was huge.
1) By looking all over the site making a large order
2) Having to re-shop for Christmas presents that never arrived
3) Emailing back & forwards numerous times
4) Days spent on FB messenger

They have no idea what happened, likely they cancelled my order accidentally & for ALL of this inconvenience, they didn't once offer to reship or credit my account. When pushed, after "300" contacts with them, they offered me $5.50?!?!?! WTH can I do with $5.50?

Save your time and sanity and NEVER use them! I wish I had read all of the other BAD reviews first.

Paid for returns and still havent recieved my money back! It's been over a month, countless emails, and proof of purchase, plus tracking number. WORST COMPANY I HAVE DONE BUSINESS WITH!

My son loves abroad.IN THE FREEKIN MILITARY for fcuk sake
I was so excited to find 3 graphic shirts with his all time fave artist.
Amy Winehouse. Biggy Smalls.And Everybody loves Chris.It is now OVER 2 MONTH'S and it took about 1 month ago to realize that some morron (NOT I) altered the shipping address. Like seriously. Now I filed a complaint and WHOM ever is replying clearly does not wrote back in English properly. It's like dealing with a person that is not from planet earth. Dafukk BOOHOO. 4 DAYS LATER STILL WAITING FOR A REPLY ON A REFUND... PISSED TF OFF

I bought three things from boohoo and they were all cheap and see through clothing. I do not suggest this website.

Order some clothes 2 days ago was suppose to deliver to a commercial address today. I work from 9-5 boohoo deliver till 9pm I have stated that I do finish at 5pm none of the member replied to my emailed or helped my out. For a respond I had to contact them via Twitter. Ladies who "tried to help" who do not help at all; all they do is check the tracking number which is basically the same thing what I can do and I don't get paid for but anyways. Non of them helped me at all I've spend over £160 and for me to pay for delivery 4.99 next day and not receive it is just annoying especially know it's all birthday present clothes. Never came across such a bad service. Funniest thing is that they said they will leave it outside in a safe place! It's a joke if that packages gets lots let's see what money I will get back. Never again I will plan to order from. They hVe terrible transport company who does not care about their customer one bit. I forgot to mention that the girl I spoke to said I never mentioned my 'company name' as it is a unit which belong to both companies it's very confusing so I have decide to put unit number and she told me there was an attempt deliver at 16:48 and I waited in the rains for 1 hour there was no one there not only they provide vs device but lie in my face. They might have nice clothes but for me if u don't know how to treat ur customer you shouldn't be in a buissnes like that! Wouldn't recommend anyone hVe a look how many unhappy customer that hVe on their Twitter then maybe they will sort it out when they loose some customer and provide better services. Let's see what happens

Like it or not, they create the trends right now. Amazingly surprised by their collabs and designs. Keep the good work!

Shipping is unreliable, customer service unreliable, and the clothes don't reflect what you see on their website. Wish i had read the reviews before placing my orders! EXTREMELY DISSAPOINTED!

The clothes are terrible (inconsistent sizing) and the customer service is 10x worse. Do not waste your time or money!

I ordered with boohoo on the 7th August, today its 8 October and I still haven't received my order,
I consulted the agent on the 23 of September and I was told to wait till 26September they are investigating the courier company that should have delivered my parcel else they will be a refund on that day. On Sept 27, a consulted them again requesting for a refund, the second agent told me the very same story to wait till 7 October they are investigating the courier company, and if I haven't received my order by Oct07 they will refund me. Today is 08 October, I don't understand if I am banned from chatting with Layla or what's happening, I've long navigated to Chat with Layla and the chat wont even open.
I ordered goods worth $43
The first agent I was talking to was Haseeb, the second agent was Nadiyah Khanom
Even today no refund no nothing

Everything I've ordered from this site has been so cheap looking I was too embarrassed to wear it. Sent it all back, and I tried like 3x!

Don't order they send incorrect items and there express postage don't come 4 days. Item is thinier then appeared

Not very happy with this company's service. I bought a garment which was needed in about a week and a half. Per the delivery times posted on the site, standard delivery should have been fine. Yet after ordering and recieving confirmation of shipping, the estimated delivery was not within the time frame listed online. I was not able to cancel so to get it in time, I ordered the same item and paid extra for expedited shipping. The promised delivery date for the second order was early enough, yet BOTH items arrived two weeks late! I had no use for them by that time. The event I bought them for had already passed. I was very unhappy. I had basically just spent over a hundred dollars on nothing and had to go out and hurriedly buy something else for NYE.

I was even more displeased when I discovered that the only way to reach customer service is through Twitter. What the hell? I had to reactivate my old Twitter account to even reach out. What about people who don't have Twitter? How about an email address or phone number? Is that too normal? Anyways... I find Twitter as a customer service outlet to be very silly and inconvenient.

I was refunded the amount I paid for rushed shipping (order #2), and that was fairly easy.

I returned the first order separately, having to pay the cost of shipping myself which was annoying considering the item was completely useless to me solely because of Boohoo's inability to deliver it in the expected time frame... I sent it back over a month ago and still haven't been refunded. Boohoo customer support says to give it 21 days... I don't know what world they live in but their pace seems pretty far off from modern reality. I wish I could take this much time for everything I do... Except I'd be jobless...

Overall they have a nice selection, and for the price I thought the quality of the item I bought was appropriate. But poor service is something I cannot stand. I won't be ordering from them again.

I ordered one month ago no order no response... useless people n it's only scammer. I can't recommend anyone to shop with them.

I ordered a package on 11/8. It was transferred to the USPS delivery system upon arriving in the US. The package never came, so upon communication with the customer service department from Boohoo, I was instructed to communicate with USPS. After multiple hours of phone calls, emails, and visits to various USPS sites, my package is un-find-able. Throughout this six week process, I've been communicating with Boohoo, who keeps telling me to work it out with USPS. My final communication with USPS was that all of the tracking numbers provided were invalid and they do not have my package. I went back to Boohoo and they tell me they cannot reimburse me until the package is returned. SIX WEEKS I've been waiting for this package, and it should've long been returned - IF USPS COULD EVEN FIND IT. So basically, I'm out of money, and don't have my order. Thanks Boohoo. Excellent customer service. I hope my bad review inspires change, and potential customers to reconsider before ordering, due to the lack of support and thievery of my money.

I received the item I ordered. The colour in the picture is light blue. The item I received is any other colour but blue & is dark grey. SHOCKING CHEAP TACK & if i could give 0 I would