Boohoo

I have shopped with boohoo from the very beginning with several orders from this business spending thousands of pounds. My experience recently has been one of which which would definitely make me reconsider shopping with this business ever again. I've purchased a pair of wedges which I put aside in the hopes that I would wear them for my holiday in the end I ended up purchasing another pair as I had forgotten that I purchased said pair of shoes. On my return from holiday which was in May I messaged boohoo To say that I would like to return them bearing in mind the shoes are brand-new in the box and unworn. Someone wrote back to me saying their returns policy is 28 days tough luck.
I then wrote back saying hi guys, repeat customer I've shopped with you for several years is there something you can do so I can return the shoes. I was then responded by rude member of the team saying tough luck it's past 28 days please resell them if you are low on cash this is extremely rude and insulting behaviour from a so-called senior member of staff who deals with complaints regularly. If this is the level of service they offer I would definitely not reconsider shopping with them again they do not value customers they value money fast money that's all they care about. I have stood by this company having received faulty items missing items, poor quality items, items which were damaged with Menstrual blood and make up but I have continued to shop with them over the years

I have received much better service from other e-commerce businesses such as ASOS and pretty little thing.
Please really think about spending money with these businesses as they do not care about the customer at all. The manner of the emails were Demeaning insulting and rude and not in the slightest bit empathetic I would expect a response from the CEO in regards to this matter as I will be seeking legal action if not resolved ASAP! By far the worst customer service I have ever received!

I ordered from BooHoo with extreme caution because I ordered an outfit from Fashion Nova 5 days before and I was already having issues with them not shipping at all soooooo I took the risk and ordered from BooHoo... I have to say I am so impressed! BooHoo not only delivered ASAP but they sent me a courtesy email letting me know that they did not have something I ordered in stock and they would process the refund immediately. I received the refund today, and my package came from them 2 days ago. Everything was nice as expected, although I did order a size up just to be safe and the pants I ordered I will gift to someone - but I have no disappointments with this site whatsoever. Meanwhile, Fashion Nova took 8 days to even ship my stuff (11 to get to me)and the most expensive item was missing ($70) and it took for ME to reach out and let them know about it before they claimed that they will issue me a credit (which I still haven't received yet) I will order from BOOHOO again any day over FN.

The outfit had strings hanging from the dress it's literally so thin. I wouldn't recommend to anyone first time and I will say never again.

I ordered from Boohoo not too long ago and I feel like it took forever to get to my house! Decent clothes but slooooww delivery

Let me start by saying anyone is quick to post when they have a negative experience and ANY company can have a bad day. But I have a 17 year old son whom is extremely picky and fashion conscious. As we embarked on school shopping for his senior year we agreed online shopping was the best choice for my budget and his since of fashion. Stumbled on Boohoo.com and he liked almost everything I had put in the cart. (My first surprise) We place an order of $160 (sale & coupons) that gave him 3 pair of jeans, 2 joggers, 2 jackets, and 6 shirts. (Unbelievable... my second surprise). I chose free standard shipping and we both were pleased. (Really surprised) Then I decided to surf the web for reviews, mind you after I had just placed my order. I was frightened to see the negative reviews. I was nervous I had just wasted money and delayed my son's school wardrobe, which would have been the biggest catastrophe of it all. I nervously waited for my email tracking which some said didn't work. Not one problem. I got an email that night confirming my order, an email the next day saying it had been shipped, an email the third day with a tracking number and an email a day before our package arrived saying it won't be long now. We anxiously open our package, I fearing the worst based on reviews I had seen about quality, my son just in excitement to see his fashion statements in person. Let me tell you BOOHOO.COM DID NOT DISAPPOINT! Everything was well made, true to size and I had a 17 yr old son giving me a fashion show! All I can say is THANK YOU BOOHOO.COM! Excellent customer service, speedy shipment (free shipping and package received within 7 days), Trendy AFFORDABLE FASHION! We'll definitely be back! Already planning on ordering another pair of joggers.

I received my package late and that's understandable due to the pandemic but EVERYTHING was to big I'm a small or x-small and everything fit like a large I will never order from them again

This company will mess up your sizes and then when you return an item they say they never received it so you are now left with no product and no money. FRAUD OF A COMPANY!

Return an item and never been refunded, they only keep saying check with your bank.
Avoid this site! Keep your money safe!

I've been ordering from boohoo for three years now and not once have I had a problem, until now. If I could give this company a lower rating I would. I ordered on April 11 and it said my package would be delivered April 18, I got the confirmation and everything that it was dispatched. Well on April 15 my package basically fell off the grid in New Jersey. I e-mailed them because unlike literally every other retailer in the world, they don't have a phone number. Fast forward a month, 35 E-MAILS LATER, and a very serious threat of reporting them for fraud and they magically came up with a solution when I called them out for lying about contacting the courier about my package (one said it was DHL and the other said it was USPS). I wanted a reissue on the merchandise I ordered because I still wanted it, but nope all I got was a confirmation refund e-mail for not even half of the money I spent. I had to call them out AGAIN for the full amount and I didn't receive a response, just another confirmation for the remaining amount. They're a bunch of scam artists who think you'll just go away and let them keep your money if they give you the go around for long enough. They're honestly disgusting. I will never spend another penny at this unethical and immoral company, nor will any of my family or friends.

P.S. Their customer service department and how they operate is simply atrocious, if you're just going to respond "I'm so sorry about this or I'm sorry you feel that way" 35 times, why bother responding at all? They're obviously trying to fake compassion but all it was was annoying and condescending and really pissed me off by the end of the whole ordeal.

First time ordering with Boohoo, I ordered one dress And it never came and their customer service kept telling me to wait longer

This is a trusted Online fashion retailer. Great company, good products, swift delivery brilliant customer service a credit to our great city.

You'll be boohoo-ing when you see these items in person! These are the cheapest, flimsiest, most terrible quality items anywhere! Think sweatshop.

It's been 4 months since placing an order. Boohoo has my money. I have no merchandise, no email, no phone call. Scammers! DO NOT ORDER FROM THIS COMPANY OR ITS AFFILIATES.

Its been 15 days and still nothing, checked and this is what i got,"pic" I just don't know what to think

I ordered skinny jacket to Israel but got skinny trousers! That's awful! And I needed it quickly. Cause it I don't have costume for event... Damn it

I have recently made a purchase from Boohoo website, prior to which, I contacted customer service MULTIPLE time to request some information regarding maternity sizing. I was told point blank that customer service reps did not know the answer and someone would get back to me. No one ever got back to me. When I contacted customer service to follow up I was again told that someone would have to get back to me, basically they are not educated in their own product. I did mention that I didn't have much time as I wanted to purchase a maternity dress for an event I had to go to. I was told to order it and return it if I wasn't satisfied. I agreed to do this because I was very anxious to order something too late. My order did get delivered in a reasonable time frame (7 Days). However I do not know who they have delivering their parcels but the courier literally whipped it at my front door from down my walk way. I have a security camera that caught this, not to mention I was in fact home and heard the thump from inside. Needless to say, I am totally dissatisfied with the service and my product. On top of the terrible service, the dress does not fit, because of course, I had to guess my size. Also, their customer service team has yet to respond with the sizing information for their maternity clothes! Its been over a week! Boohoo carries an entire division of maternity, how is it possible that you do not have a size guide for you customers?, but whats worse, is that they provide such terrible customer service that if someone asks a question they cannot answer and they don't even try to get one for you. I am so disappointed, this is my last time ordering from Boohoo and I will make sure that everyone knows that this company is just junk, terrible quality of clothing, inconsiderate delivery service and by far the most incompetent customer service department.

I am 162cm—74kg—34B
I'm not proud of it but I'm someone who likes to hide their body and it's difficult at times to find coats that work well with my body. MANY jackets make me look boxy and my wider shoulders do not help. I ordered a L (10) but they refunded me because they were out of stock. So I ordered a M (8) quickly because I need a coat before college starts. I'm glad that the M (8) arrived instead. The L (10) would have been too long and sleeves to long and over all a tad too big. The M (8) is PERFECT. The flannels or details in the front you see in picture hide the front of me and it's baggy enough in the back to hide the back of me. I might roll sleeves a little but probably won't. Sorry for this long review but I'm just very happy this coat worked out ( ‿)
OH ALSO you know when we suck our stomachs in and our chest raises and sometimes it looks like one of those body builders under a coat. (I don't know if you know what I mean). Looking like a body builder is beautiful but me, with trying to look as small as possible…This coat doesn't make it look like that.
SUPER OVERSIZED WATERFALL WOOL LOOK COAT
(^what it's named^)

Received poor quality goods and returned them for a refund Received no response or refund poor customer service

I bought a dress that was 40 dollars for my sister and she can't even wear it it was a default. One side is big one side is small.

Delivery came the next day after ordering the day before. Dress and shoes brilliant fit and very nice style and fit. Thank you.

My package, to be delivered in Florida, has been in Indianapolis since 7/9 at 3:49am. It has been 15 days with no movement. I have called FedEx customer service several times and have finally been told that they are having ongoing issues with boohoo packages due to the mailers they're using getting ripped and items falling out or the packages not being sealed properly therefore, the packages are empty and unable to be shipped/delivered. FedEx told me that they have informed Boohoo that they need to use new mailers and/or properly seal them and a few days ago, they shipped HUNDREDS of packages that had issues back to Boohoo and PrettyLittleThing (they're both the same company). Another package that I ordered the day before but shipped the same day, arrived 2 weeks ago with a hole in it (for some reason, although shipped the same day, the 2 packages took completely different routes) I have gotten in touch with Boohoo via Instagram and was originally told I need to wait until 7/30 before they'll even look into it, then was told later by another agent that I have to wait until 8/2. All of the items I ordered are sold out so I asked if they can just resend me my package when they get it back, but was told they can't do that. It makes absolutely no sense that they can't just resend my items... they're telling me that I can hope to catch them and reorder them if they put them back on the site. You'd think the least they can do is send my order back out after going through all this hassle and that they should appreciate the fact that I don't just want a refund. Their customer service is the absolute worst. I have ordered from them 7 or 8 times over the past couple of years... never again!

It's been three weeks! No order, no tracking number! No update! These people are scamming. I had to contact my bank and report fraud!

Stole money, teribble customer service. Dont buy. Communicates disgustingly and has not yet paid money for the missing items and accuses you of theft