Boohoo

Scammers and full of $#*!. When you return, they will take forever to refund you or try to find a reason not to refund you at all. False advertising. They advertise free returns but will charge you when its time to return your item. Also as Bradley S. Stated in the review from 4/14/20, they play dumb as if they do not know what you returned when you clearly went through their return portal to generate your return. They told me that same BS about waiting 28 days before they would process my refund.

I ordered a occasion dress with sequin top half. Did the online sizing to save time. It is very tight on the bust but the rest of the dress fit perfectly! Its gorgeous and really decent quality. Exactly what I wanted to get when I ordered it from the pic... Can't wait to see what I get next

I recently ordered a shirt and jeans from Boohoo. The website was easy to use with an overwhelming amount of items to choose from. I received my items just a few days after ordering them. Shipping was surprisingly fast; however, the quality and fit of the items were much less impressive. I went by the sizing chart to a t. The shirt I received was way too small, but the jeans fit. Unfortunately, even though the jeans were the correct size, they weren't a comfortable or flattering fit. They were tight in the wrong places. The quality of the clothing was also less than ideal. Overall, I would not recommend boohoo for clothes.

I am absolutely repulsed by this company. After receiving my order that was of terrible quality and unlike the photos online, I paid a decent amount of money at the postage store to return my order. The Boohoo customer service was unbelievably rude and after a month of waiting still claimed they did not have my order. This is not possible as I have tracking on the purchase. I am now out $100 and completely repulsed by the way the company has gone about their business. The most dishonest and fraudulent online shopping experience I have EVER had!

I placed an order for a jacket on 10/9/16 and paid for express shipping. It is now 10/18/16 and I have yet to receive my item. I contacted them asking where my order was. They then responded with a link to track my order. The tracking number was not even a valid tracking number. I had to contacting them again via Twitter and was basically told a bunch of lies. I asked about being refunded my 15 that I paid for express shipping and the representative claims that she did that for me. Anyway I'm still waiting to see if my package will show up. I'm never shipping with boohoo again. Only reason I did this time is because I ordered a bomber from them earlier this year and got it within two days. I don't know what's wrong with them now.

I ordered on January 22,2023 and never received my order, I been trying to reach them through the chat bot and can never get through. Tried to email them, since there is not a customer service number, it then said my order number was invalid. This just unbelievable after reading other reviews.

This company just fob you off! They don't deliver good quality clothes, their returns service is shocking and then they don't refund you the items you return! They cannot tell the truth and just happy to take customers money. Never again will I order from boohoo! Absolute Joke of a company. SCAMMERS

The website for the return labels didn't work for me. Boohoo said to just ship it back and they would reimburse me. It costs 150.00 to send to packages to the UK... more then the items purchased. Buyers beware... know your sizing before ordering! I will never order from this company again!

Placed order in November and still haven't received it. Contacted CS last month and they said they never received my order, even after I provided proof of the money being withdrawn by BOOHOO in my bank account. Promised a refund weeks ago, and still have yet to receive any response. Scammers, waste of money and time. Not worth the effort.

$#*!ing terrible customer service. The tracking have not been updated since Friday and it's now Tuesday. They don't get back to you when you send emails they are the worst I'm never ordering nothing from then again. You're better off ordering from fashion Nova they are the best.no problems

I was surprised with bad reviews. I ordered from Boohoo twice and first order was stuck in customs in US, but they fully refunded me and I still received my items. My second order arrived within reasonable time and I thought that the products were what you pay for, but decent quality. There are more expensive stores out there with worse quality. I will definitely order with them again.

Despite all of the negative reviews I decided to buy some clothes from this website. I ordered 10 things and they only sent me 7 of those 10 things :( on top of that I bought an item that turned out to be out of stock but they didn't refund me for it. HUGE waste of money. They're not answering my emails. The quality of the clothes is really bad. I would NOT recommend buying anything from boohoo.

Worst service I have ever had. I paid extra money to have my dress shipped quickly and it was 2 weeks late. When the dress finally came, it REEKS of perfume and has red stains near the bottom of the dress (I don't even want to know what those stains are). The dress itself feels thin and light and is not good quality. Do NOT order from here. Worse than Fashion Nova and I didn't think anything could be worse than them.

I ordered from boohoo.com and my order never arrived after 3 weeks with express shipping. Customer service does not get back to you if you email them as suggested through the site link. I used an offer code for 50% off but they charged me full price, the discount didn't go through. I made them aware of the incident and they said they would refund me and honor the 50% but they never did. They disappeared and never got back to me again; and I followed.

The fleece jacket I bought also arrived new with a huge hole ripped in in the pocket. The clothing is very poor quality. Beware.

STOP! Recently ordered a $50 dress which was a cheap piece of see through fabric. Returned it and my package "mysteriously" never made it. Sent them proof of my postage payment and they refuse to reimburse me. I should have listened to the reviews! Plus, they don't even have a telephone number to speak to someone-Don't make the same mistake I did!

I have always had great things to say about Boohoo have spent hundreds of dollars with them in the last few years. I must say I am very disappointed with my last 2 orders and shipping. I have paid extra for express shipping yet don't get for days over express time. They used to use DHL, and now FedEx. I am not sure I will be ordering anymore from Boohoo because of this.

Instead of the 45.5" bust, 38.5" waist, and 48.5" hips promised by their size chart, I received a jumpsuit with a 58" inch bust, a 43" waist, and 56" hips. Instead of replacing it, and apologizing, they wanted me to return it for a very small refund, and asked me to endorse them. BooHoo is definitely a name that is also a warning.

Paid for express shipping on a time-sensitive item, guaranteed 4 day delivery. 10 days later and the item still hasn't come. Contacted customer service at the 5 day mark and was told there was nothing they can do and they would not compensate, even though they had a delivery guarantee on their site when ordering.
Will not be using this site again.

I made a purchase with several clothes. The most expensive of all was sent in the wrong size. Ask for a return of the piece, and they demand that I pay by mail. Their team is bad. 2 Attendants assumed the error, and said they would solve it. 1 attendant said that they have no obligation to assume the error. Lousy service

From customer service, to shipping and returns, terrible company to deal with! Do not shop here. Representatives are not helpful and lack empathy. I received an order with the wrong sizes and they wanted me to send it back and pay for the shipping! Most recently, I ordered clothes for Easter, paid for express shipping, did not receive my order in time and they refused to reimburse me my express shipping costs. Save your time and money and find a reputable company to order clothes from online!

After going back and forth with the customer service, they stopped responding to my e-mails on 2/5/2022. The problem in question was the refund (or better yet - a lack of one) for an item I paid for and returned within a week. They said they would look into it and get back to me on 5th of Februaryy. I had then sent them another e-mail and another and another and got zero replies. Shame on all of you at the customer service.

It's been 3 months now and I still haven't received my items that I bought on their website. I ended up asking them for my refund I get a automatically email from them. They sent my item to the wrong location do yourself a favor and do not waste your money on there site.

I'll keep this short a sweet. Do not order from this company. Especially if you live in USA they treat you with no respect. After waiting 20 days for my order, I received wrong products. I was told that because I live in the US im responsible for shipping. I'll take my money elsewhere.