Boohoo

The first order I placed with this company I ordered three body suits. I was really excited to get them but when they arrived only one of them was in the correct size. I tried to overlook this and order from them again because they do have cute clothes. I ordered a body suit for my halloween costume and paid $16 for express shipping so that the top would arrive this Thursday. The body suit is now set to arrive next week, after Halloween. As a college student who is already struggling with money having to pay for the return shipping and now a new halloween costume is not something I can afford. I have not been told that they will refund my cost of shipping and when I spoke to customer service the answers were vague and unhelpful. DO NOT BUY FROM THEM. I am extremely disappointed in what could have been a great company. I will never make the mistake of buying from Boohoo again and I recommend no one else does either.

I emailed them multiple times! They have no clue where my package is, and they're making me wait 1 month to claim it lost! I could've ordered from a different website and had my package within 1 week!

I have been waiting for a refund of £1k since April. 5 months.

I've been consistently lied to. Claiming my refund is on its was when in fact you have done nothing.

I have instructed my credit card company to claw back the full amount and I will be claiming compensation of an additional £1k and reporting you to trading standards. 5 months is an utter joke.

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I'm from the US so i understand that it may take a while for my clothes to get here but for it to take over a month and i still haven't go them is insane. I cant even track my clothes never buying boohoo again

Never received 1 order that still shows pending since Aug 2020 now January 23,2021. The other order missing 50% of the items. Customer service is saying the order # doesn't exist though I have the email confirmation and their site shows the confirmation order number.

Missing parcel from a while ago and still haven't contacted me back.
Then order a jumper and hoodie using their size guide and wow.:: horrendous sizing, the jumper was 2 sizes to big and the hoodie, I ordered an XL and it is a tad bigger than my partners who wears a SMALL... terrible sizing and the quality isn't good either

Don't get me wrong... I've been a customer of Boohoo for quite some time. I'm located in America and realize things take a bit to ship from the U. K. That being said I ordered a holiday outfit 11/28/16 for a party I was attending 12/10/16. Plenty of buffer room right? 12/20 passes and no package still. I've already gone around circles with their "customer service" twitter and email alias. The items arrive that night 10 days too late and every item the incorrect size. I reach out asking for a refund because it's past the return dates and I don't really want to wait over a month for my Christmas money back. They only refunded me the $6.00 in shipping! I am irate at this point and dealing with their awful service team and no one will give me my refund. They literally proceed to block me. I can't wait to see how many complaints arise from the holidays and how many customers they lose. This business is a disgrace and full of theives!

I spent 2 hours shopping on boohoo and when I went to pay, their site would not accept any of my credit cards. Wasted alot of time. Not sure how they can stay in business after all the bad reviews anyway.

Three weeks haven't received my package! Called fed x and they denied the package cause it was empty! They suppose to issue a refund! You get what u pay for! These pple have sent orders in the past either clothes faulty or too big or missing! Guys do not! I repeat do not order you will be upset thank me later 130.00 gone! Never got these items,, in second parcel smh

There has been 3 times where they either send the wrong sizes, items came damaged, and constantly scamming money on shipment. Took a month for my items to arrive after paying for 4 day shipping. Never will I order from this company again.

I'm from Australia and have been ordering from Boo Hoo for years now. I have never had any problems. That's not to say I haven't needed to send the odd dress, etc back, but that's simply because it didn't suit me or I wasn't happy with it. Refunds - great. Delivery to Aus in about 7 business days. Website - fabulous and very user friendly, big clear pics of clothing too which is good. Nothing worse than trying to get a close look at an item and not being able to see it very well. Half my wardrobe is Boo Hoo. Don't hesitate.

Appalling company.
Pay for a years next day delivery, items haven't arrived after 5 days, but payment taken, getting past from one rep to another with broken English, best they can offer is a £5 voucher, no refund or cancellation of my next day delivery fee.
Wouldn't ever shop again!

So wanted some sexy undies for me and hubby, put it on its huge compared to size ordered pink set more frumpy marshmello cheap material very tatty looking I could have cried got three sets all the same awful first time buyer never again lace is awful too

I'm surprised this company is still in business. I returned items and didnt get an email like I was supposed to, to confirm they had received order. Finally after near 3 weeks, I received confirmation. I am still waiting for the refund to come through, a month later. Never again. Customer service is non existent and ignore emails. Inconvenient and stressful shopping.
There is many other online companies who offer better service, and even free delivery. Do not waste your time on Boohoo.

I ordered stuff for next day delivery and it hadnt arrived of course on time. I even contacted the customer service saying that cancel the order as i would be travelling away from the country. But they delivered it 5/6 days later and asking me to take it from my neighbour when im even not in England. Rubbish customer service + no contact number. Boohoo is the worst clothing retailer for customer service i can be certain of after using reputable sources like amazon, asos. Please guys dont use it no matter how cheap their products are, its a trap!

I recently bought a pair of trousers from Boohoo. They were lovely, apart from they would only fit someone who is over ten feet tall. I'm 5'7 and they were almost as long again once I put them on. It's a real shame because they were lovely, just way way too long! I've had to return.

I bought 4 maternity dresses, and all 4 were disappointing in their own way: super fitted dress was made without a zipper (struggled to get my pregnant figure in and out of it - what a$$hole designed this?), another was 2 sizes too big at least, another was a top that was at least 1ft shorter than advertised, and the last one actually fit (YASS) but the material was not breathable at all. Overall, pretty unhappy about all the items received. Will not be shopping here again. Can't wait to take on the horrible refund process that has been slammed by a number of other reviewers already. Boohoo is the perfect name for this company!

At first I thought this would be another cheap scam site like all those ones you see on IG. Clothes are super cheap and I've never had a problem with quality, but sizing seems a bit hit or miss (runs small... I go 2 sizes up). They handle returns really well though. I've send a few pieces back and it took about 3 weeks to get back to them, but as soon as it did I was refunded in full. Their clothes are mostly like Forever 21 cheap type stuff, but I wouldn't expect much else for how cheap it is. Overall good experience.

I made 2 different orders to them and they made a mistake on the shipping both times, and refuse to refund me for their mistake. I've been charged delivery fees for them "attempting" to deliver my orders. Their partner delivery service is trash. UPS, USPS, FedEx, etc., have no problem delivering to my address, but whoever they use does and I'm charged for it… No matter what combination of putting my address in, y'all get it wrong and don't want to correct the problem or refund me for it

I occasionally order online and have never had an issue until ordering from boohoo! First off one of the items was not how it appeared in the picture.
Secondly I received the wrong item, so I returned it of my own cost being told I would be refunded and they would send out the correct item for free.
Well I received the next parcel with the incorrect item again! And still no refund,
With no explanation other than a 'technical difficulty.' What a load of crap!
Reading this thread shows how many mistakes financially they seem to mess up, boohoo I strongly recommend you get a telephone service because Twitter and email just does not seem to solve a damn thing!
Never ever purchasing from you theiving a*s* holes again and I will do everything I can to warn others of how badly you operate!

Disappointed is an understatement!

Thieves, do not return money! Beware of them!
I returned an item (I paid for return shipping) they received the package and I see it by tracking number. But they don't give me my money back and put me off every time for another two weeks and more.
I will never go back to this store!

I've been a customer since 2016 but every order I've had this year there has been issues and it isn't due to the pandemic. I've experienced wrong tracking numbers, poor customer service and canceled items with just an email saying (oops our bad). Once this last item comes that I have been waiting for Since September, they won't hear from me again.

Um I used to shop with boohoo until now. I've been through the return process and they would make u wait 21-30 days after they received the item to give your money back (which was terrible but I always got a refund). BUT, recently not only did they "deliver" my item late after I paid for express shipping, when I got home it wasn't there. I emailed them how many times over the course of two weeks and no one responded. I had to go through PayPal to get my money back. They just sent me an email to review the item that I never received but they can't respond about my missing package? Some $*#@! Nerve. No no boohoo, no no. As for shopping with them again? That's out of the question.