Boohoo

I ordered two pairs of boots, received one pair. I reached out to customer service, and they said they'd check the footage of when it was packed. They came back to me saying both pairs of boots were indeed packed and subsequently delivered, so they would not refund me.? I sent them PROOF of what I received, which was a package that would ONLY fit 1 pair of boots. I asked them to show me this so-called footage they reviewed. No response. They are complete and absolute liars. I've never seen customer service this bad anywhere. I followed up several times and never received a response. The good thing is that I'm only out about $30. But it's the principle of it more than anything. I will never ever shop at Boohoo again.

I ordered from the Canadian site (ca.boohoo.com) and I thought I was ordering Canadian sizes which makes sense but then it converts to UK sizes? It says in the email size 12 so why did I receive a 14 or 16? So everything I received was way too big. Customer service is awful. I think their sizing should be more clearly explained because it makes NO sense. Plus have to pay $15 to return all the items.

Don't buy shoes from here (clothes r just as bad). There ain't quality. There getting worse. Can u please explain to me why and how you make your shoes so shi#. It's a joke. I brought these last week, I've worn them today for the first time & look at the state of them?. These. Ain't quality. They're have been on for 7 hours and now they look like this. It's now the second time I've brought shoes from this company and they have ended up like this on the first wear. I let that slide (the wear chunky trainers £40) I'd like a refund?. This will also get shared on all social media and on every Boohoo review site..

I had to click on a star even though this joke of a company does not deserve one.
I ordered ~(first time) some clothing and wanted to return, doesn't recognise the order number so I can't return the items. Sent numerous email with screen shots etc. to their customer service, I just get ignored. I have threatened to go to the ombudsman, they don't care. I will NEVER EVER again have anything to do with this company, Atrocious customer service. I don't know how they are still operating.

This is absolutely the worst website to order for shipping. Your order will take more than a month to come. Also there's no actual customer service so you just get a bunch of random people on WhatsApp who can't provide ANY HELP! Beware

They did not want to refund me.
I literally bought the same sweater. Both size small. The material, size, and design between the both of them were completely different. I also bought thick butt booster leggings. There was not butt boosting and they are completely see through. I wish I would've read the reviews here first.
No wonder they don't let you post a review on their website and that's I guess how they get you. Their clothes used to be awesome. Sadly not anymore.

Please this is not a fake review! Please read! I tried to give a benefit of the doubt. And try them out
But, when I say cheap clothing I mean cheap! I purchased 2 items a dress and shawl coat. The dress is a spongy stretchy scuba diving material. The coat look like felt material and belt stitching is off. It look like they just cut some fabric and piece it together. Save your money. Some may you get what you paid for. But these item should have been $5 at the least. Please stay away from this site.

Ot

Item in poor condition and different from the image
Requested a return and paid the costs for it
They make people believe that the return is made by Canada Post when the item is not sent by this post office but they tried
Since then I have not received my refund and refuse to pay me

I ordered a big order so they had to split it into two orders. Not only was most my items damages. I had to pay import fees that they should of covered. They said to send the receipt and they will send me my money back I have been email them for over a month and every time its someone new telling me the same thing as before no one will help me get my money back. It has been over 2 months. They send me $5.38 it should of been $53.80. I cant get my remaining amount from them because they don't understand. I've sent proof and everything.

I'm 5'8", 176 lbs (curvy) and I wear a U.S. womens size 12. I purchased 11 maxi dresses and the quality of 9 were really great. The other 2 were 100% cotton maxi dresses and the material was super thin and totally see-through (just like the 3 wide leg pants I purchased prior also 100% cotton.)
I've worn 2 of the dresses, one for a outdoors baby shower (strappy double layer maxi dress in orange) n the other (tie shoulder plunge maxi dress in yellow) for my birthday dinner. I received so many compliments both times and got asked where I purchased them. It did take about 2 and a half weeks to get here to the U.S. from the UK but definitely well worth the wait.
I will definitely be ordering from them again.

My package came late, because the tracking site is disaster. Quality & material is awful, products are see through. When I wear them, it looks similar to pictures in my camera, but in real life it looks different. I can't return my products, because they didn't give me my postage receipt! I'm super mad and disappointed!

I order over 4 months ago and they sent me the wrong items. I emailed them straight away, they said they'd send through a free returns, I never got it and put a request in for a refund. After much back and forth and having to get my bank involved after 4 months I finally got my money back - not including shipping which I had to pay for their mistake items to be delivered to me.
Thanks for nothing. The service was extremely poor.

I had very low expectations based on the reviews I read on this site, but they had a dress that looked exactly like what I wanted and at less than $30 it seemed worth the risk. I'm so glad I went for it! I followed their size guide and the fit was perfect, it feels well made and the fabric is good quality. This is my first experience with them so maybe I just got lucky, but I'm very happy with it!

Such a horrible place to buy, i returned my one item and keep waiting onto my refund from more than 1 and half month, before they use to reply "Sorry about it we will make sure with certain date that you receive your refund so keep an eye on it" now from 2 weeks they mentioned we transferred your case to specialised team they will get in touch on certain date and no response. Now they keep emailing me to look for my junk/spam they will get in touch i sent them in total 16 emails and still nothing in terms of refund it's scam they don't refund you at all

Pity there isn't a zero star rating choice. I paid for expediting shipping(2/3 business days) to ensure that I received my package in a timely manor so after a week, I reached out to boohoo asking for the status on my package. They told me that if I didn't receive the package by 11/11 to reach back out. On 11/11 I let them know that I still had not received my package... I decided to call Fedex myself and was informed that boohoo forgot to include a certificate that is required by the fda which resulted in my package being held for over a week at a Fedex location in Memphis. They also tried reaching boohoo several times and were unsuccessful... still have no word on my package nor heard back boohoo... going on day 11.

Will never order from boohoo again!

I never write bad reviews, so you know I'm pissed! This company sent the wrong size dress, and now they are trying to make me pay for the return!

Not to mention, their sizing chart is way off! So you're bound to have to send something back! And if you dont want to lose money, you'll likely give it away, bever wear it, or wear it too big! Bc who wants to pay $10 shipping, then another $6 to send it back!

Why is it hard to send me a free shipping label when YOU are in error! Had me send pics of proof for what exactly!?!? This company is trash. They dont treat customers fairly and it's clear because of that class action lawsuit. They are up to their same tricks.

Placed an order for a few pairs of shoes, all the correct size. US 8. However once the invoice was sent, 2 pairs of shoes were listed as the incorrect US size. Believing I made a mistake I bought 2 more, in the correct size, however the SAME thing happened once again and they're listed as the incorrect US size 6. Even though this is Boohoo's error, they refuse to cancel the order or waive the return fee. I can't wait until this company crashes and burns. They already seem to have issues with their IT department

Purchased 2 dresses recently. The fitting was good but one of the dress was stinking with perfume and sweat and I realized it after putting it on. I felt like puking. Specially in the current situation the products should be sanitized properly before sending out to the customer.

Ordered to pairs of tall cut boyfriend jeans size EU 34 and 36. The site stated that the model had size 38. The packaged contained 2 pairs of remarked jeans that where another model and both measured in as a size 40 instead. Shipping back is not covered by boohoo. Site is in Swedish( when in Sweden) but shipping is actually to the UK thus sending them back would cost me more than the pairs cost. Please stay away from boohoo as they are a fraud.

Have purchased from them many times and have always been pleased. Most items have arrived earlier than expected. One package was about a week late once, but no big deal. Quality isn't amazing on all items but given the low prices, I would say it is value for money. Highly recommend.

I paid for expedited shipping. I have yet to receive any portion of my order and it's past the promised delivery date. Customer service reps are rude, argumentative, condescending, and do not respond directly to questions asked. Terrible company. Big F in rating.

I returned 3 dresses and received only $56.00 of what was supposed to be a refund 110.00 after logging 6 email requests customer service says i have been correctly refunded guess that cant be bothered checking the info

Bought a few items, all were great quality (nice thick fabric -no cheap thin stuff, sewn well) and fit perfectly.

The only problem I had was I paid for quicker shipping, but it arrived 2 days past the latest estimated time of delivery. This may have been because I'm in Australia though. I'd say if you're ordering stuff for an event, just make sure you factor in a longer timeframe than they say.

Overall, I would recommend them :)