Boohoo

Such a scam this company! Never buying again! I ordered jacket 6 size they sent me 12, the biggest size possible! For sure they were sold out of my size and they didn't care to send wrong size. Didint send even return label! It's going directly to the trash!

Do not even waste your time on their scams! I ordered my items on cyber monday and today is 12/20, I have emailed them a couple times and not one thing has arrived! This is ridiculous and my last time ever ordering from this bs website.

I love boohoo! -it's affordable-and generally good quality-for the price and I have always received prompt refund s with anything I have not thought was worth the money-easy to use website-remember s what you have looked at-will always use them above similar sites, many thanks boohoo!

I wish that all clothes websites had a link or something on the side so that you could buy whatever else the model is wearing because i click on something for the top but its selling she sunglasses and then i can't fined the top! ©

This company are fraudsters they make you pay extra on express shopping when it takes a standard of 5 days delivery regardless. They don't answer emails and if they do are very rude and deceiving. I wish I listened to all the reviews before I wasted a few hundred dollars. BUYER BEWARE.

I clearly ordered size 6 maternity clothes and when I checked my order again a couple of days after purchasing I saw that they changed it to size 10! If I just have to put 0 reviews I will not going to purchase to them again

I ordered 3 dresses and didn't receive the one I wanted, when I told them, they said they hav checked the cctv footage and saw that my dresses where packed, all 6 tokens were packed. Funny cause I only ordered 3 items, when I mentioned this they said sorry a they missed typed, it was meant to be 3, a load of bull! Then when I asked to look at the footage they saw they said, for my peace of mind they said no cause of privacy. So am I meant to go off by there own words? Pathetic really! Never ordering again!

I've bought a dress five months ago but the quality was very bad and that dress didn't fit me. For this reason, I sent it back it to boohoo.com the same day I received it, asking the reimbursement (on their website they wrote they refund you).
I haven't received my money back even if I contact boohoo.com thousand times on facebook and they did NOT REFUND me!

Awful experience with this website. I ordered size 8 boots, assuming it was US sizes since it just said "8," and I was ordering from a US computer. Minutes after I ordered, I sent customer service an email to double check that I ordered US 8. It took 36 HOURS for someone to respond, and she did not even look into my order, even though there was time to fix it before it had been shipped. She sent me: "As we are a UK company the sizing is converted at the checkout to UK sizing. You are able to compare these sizes to your desired size using our size guide." She clearly did not even read my email! Absolutely terrible customer service. I emailed back explaining AGAIN that I wanted to confirm that I ordered a US size 8, but by the time they emailed back, my wrong-size shoes had arrived at my house. I was informed that they do not offer an exchange service, and had to pay almost $10 to return the stupid shoes. Boohoo is a waste of your time and money.

I ordered some clothes for the first time on this website, thinking it had a good rating. After returning the clothes that i did not want, it then took 5 months, 3 emails and countless amounts of phone calls (all of which were charged of course!) i eventually got a refund. However, it doesn't stop there! The amount refunded was less than what i payed for the clothes in the first place. Not only did I pay for postage, sending the items back and the phone calls I now payed money for some clothes I don't even have!
Don't use the webiste unless you want to loose a lot of money and time over it!

I had placed 2 orders simultaneously within a few days because they messed up my first order. My fave item was suddenly cancelled of course. They have no customers service number, just e-mAil they never replied to. I had to take to twitter to get any response. Even then they were useless, didn't care i was upset aNd basically said i was SOL. Also its obvious their CS Twitter is over seas and baRely connected to the company. After many frustrating complaints i finally told them i would never be ordering again aNd how upset i was and they said "sorry you feel that way " and ignored my request for a supervisor. SO FRUSTRATING and sad i was excited for them, they wont last with horrible service. Smh

This company is a scam. I ordered on Dec 27th few products and I choose express shipping and I never received the order. Customer service tells me every week that I need to wait one more week. UPS tracking does not move never and they said they cannot refund me. Do not buy in this crap store.

Worst experience ever. I ordered a few items that came up to $103 on June 19. Chose standard shipping so I was suppose to get the items within 8 business days. I had ordered from boohoo in the past and never had a issue. On June 30th I received a email saying that my order would be delayed for 4 business day due to the 4th of July. It is now July 16 and I received another email saying there was some technical issue so I would not be getting my order! I really needed these items for a vacation but now my time and money was wasted! Never ordering from here again!

I've probably ordered from boohoo at least 20 times and I've always gotten in a week later! I live in Canada too, I don't find the quality awful or garbage at all! I buy my work shirts I wear all the time from this site and still in perfect condition! Will continue to order from this site

I absolutely love each item that I received from them. I ordered a bomber jacket, a pair of booties, and a pair of leggings. They all look great on me and I've received compliments on each item. I received these items in a timely manner and the packaging is great. The only reason I didn't give the site 5 stars is because the leggings are shorter and barely reach my ankle, but I am 5'8 so that's not too surprising. Also, the leggings look great on but they are very thin. Not see through, but I worry when I wear them that they may split down the seam so I will probably go over the seams with needle and thread so that I might get more wear out of them.

I returned the item purchased just as instructed. Even after 3 weeks passed after post office confirmed delivery, they continued to claim that they never received the delivery. Thy never refunded me even though I provided the confirmation to them. I wish I read the bad reviews before I ordered. How are they able to get away with this?

I ordered a size 10, my order says a size 4. According to the tracking system my order should have arrived already and it didn't. I will NEVER order from them again and will tell all my friends not to do so either. No customer phone number either, very suspect. They'll never get my business, ever again!

Ordered something in a US size 4 and it came in a U. K. size 4, but US size 1. I have been emailing them for weeks trying to get an exchange for the product I ordered and explained the situation very clearly with pictures to back it up and they replied that they sent me the correct size (they didn't) and can't do anything. Wish I could just return everything. Very low quality and sheer clothes. Don't look like the website.

Placed an order about a week ago which I did the four day shopping after all the run around I'm receiving an email saying I canceled my order which I didn't... my question is what happen to my cash that came off my credit card... what I can say though this is a high level of dishonesty but it won't have a second time.

Just wanted to express my disgust to this company and its business practices. Their clothes are trash and low quality. Returns are extremely hard and overall customer care is miserable. Just because they provide cheap clothes doesnt mean they have to source the worst quality clothing so that they can get those high margins.

I bought 2 gift cards as a birthday present to be delivered by email almost 3 weeks ago. On the recipient's birthday in September, I received an email from BooHoo that my gift cards were sent. However, they were never received. Somehow my gift cards/order number got lost in the ether and I could only prove that I bought them by sending a screenshot of the transaction from my bank app. After more than 2 weeks of hassle and daily contact with the complaints department, the gift cards were finally received. The complaints department said they requested to resend these gift cards daily but never materialised in the recipient's email box. And no compensation offered. An absolute disgrace and will never use again.

I've accidentally sent the wrong parcel back to this company, instead of a £17 dress, I've accidentally send a £170 designer handbag. I send this via their Inpost option and managed to track the delivery all the way to their warehouse - I've also been in contact with inpost, who confirmed the delivery location of this order. (I have saved all of this information/screengrabs for proof). I got in contact with Boohoo, who customer service team have been rude and unprofessional, this has been going on for FIVE months now. Not once have they reached out to me in this time. As my return was sent back using the boohoo return barcode - which the company provided me with - its very suspicious that my order not been located. I can only assume a member of their team has stolen this item and not scanned it through as a result. As a legit UK company, they are accountable for locating my return order and had this been done, my item would have been returned. Ive also asked for a full report of this incident as I don't believe it was handled in a professional or respectable manor and repeatedly they have denied me this information - luckily, Ive kept a record of the majority of my interactions with this untrustworthy company.

I was also told by a member of their team directly, that the don't log individual returns... how can they be legally filling in taxes, if they dont know whats coming and going. Something very off with this company, I suspect the tax man will be after them in a year or so.

I have ordered quite a few things from Boohoo and have never been disappointed till recently.
I ordered a contour kit which arrived in terrible condition and beyond useable.
When I contacted Boohoo all seemed fine until I was told by Vikki that I would have to return this item (at my own cost according to their returns policy) in order to get a refund as the item was no longer in stock - funny since the Boohoo website still has it listed as in stock.

I find this absolutely appalling as my postage to SA would cost me more than the damn product and for what? Why should I have to pay for an item that was given to me damaged and in a terrible condition?

Poor Form Boohoo!