Boohoo

Order stuck in Jamaica, ny. Doesn't show any update for 5 days. I am disappointed. I was thinking to wear these clothes to see my fiance in other country. But my flight is in 2 days and it's still stuck.

I live in Canada and all of my purchases from boohoo have been amazing! I am so glad I didn't listen to reviews. My advice is look closely at the pictures and use your discernment, if it looks cheap and like crappy fabric, it probably is but if it doesnt then it probably isnt. I used a Boohoo dress for my engagement photo shoot! Loved it

I made an order of some pearl sandals and a blouse from Boohoo online. I'm absolutely happy with this purchase, I received my stuff today and everything fits great also the material on the sandals i ordered is amazing! I wouldn't think twice about purchasing from Boohoo <3

I've bought from boohoo for quite some time and I've always had a good experience with them, always offers on next day delivery and cheap clothing but of good quality. I bought a top a few weeks ago and wore it then washed it and it came out with a hole (unusual for boohoo) but I messaged boohoo on Twitter and got such a fast response of whether I would like a replacement- I agreed to this and it's being sent out next day delivery! These things happen to clothes, but boohoos customer service has been impeccable and should be applauded for all their hard work. I will continue to shop at boohoo as always :).

Completely unprofessional service. Everytime I contact customer service they reply with the same email about my parcel and checking with couriers. It's been a month and I have not received my delivery. Completely useless and pathetic service. Starting to think I've invested in a scam.

I ordered from Boohoo a pair of overalls. When i received my order confirmation, i saw that rather than it being a size 6 the order was in a size 10. I thought i must have made the mistake of putting the wrong size. Customer Service told me they could not cancel my order and that i would have to wait for it to arrive and return it. I ordered the same item again (as i planned to wear them somewhere) and was sure to click the right size as i did not want the same mistake of having the wrong size. When i received my email confirmation, it AGAIN said a size 10. This time i knew i picked the right size the first time but that Boohoo's computer system screwed up and changed my size twice! Now i am stuck with two items of the wrong size and have to wait 21 days for a return. It is not worth even ordering from this site!

Dont ever buy from Boohoo because if something doesn't fit and you are wanting to order a different size they will only refund you for the clothing and not the delivery, so you will end up paying for delivery again to re-order your clothing because of delivery! Also they dont have a customer service telephone number!

I stumbled across boohoo in search of some inexpensive yet trendy clothing. Considering it's been weeks since I placed my order and I have yet to receive it, I can neither confirm nor deny it's quality. Nonetheless, I was ecstatic to find a website like this. I should have known it was too good to be true. I paid twice as much for the dress as I did for express shipping, which guarantees delivery in 4 days time. Trackig information never updated, and follow up emails were never sent or received. I complained and they used what I'm coming to understand is their favorite excuse; "it got stuck in customs." I understand the appeal because like I said, prices are unmatched. However, the customer service is so poor that I would rather spend quadruple the amount at a big name brand. At least that way I know my money is going to people that care about their shoppers' satisfaction and fulfills promises in a considerate fashion.

Worst customer service and delivery service ever! I do not recommend at all! They have lost my parcel and have no idea how to resolve the issue, they just push it back... and I pay next day delivery for a year! It doesn't work at all! They told me i have to wait 2 weeks to see what they can do... pathetic...

I ordered 4 summer dresses for an upcoming vacation. The prices were great. I was very happy with all 4. I was very careful to make sure I ordered the equivalent US size and the fit was spot on. This was a very pleasant surprise. It was my first but won't be my last time ordering.

Size 14s more like size 8 very disappointed cant believe this shop is still around. Pointless nxt day delivery didn't even come thr following day. And they have the cheek to charge me return 3.99 for each parcel.

I've ordered quite bit and spent lots of money at Boohoo over about a year and a half. Even though I'd been shopping with Boohoo way before I saw the Joe Lysett programme, it made me a bit dubious to order from them again. I should say that I hadn't, nor have I had any problems with Boohoo to date. I only got some new clobba come today. The prices are amazing, there's mostly always offers on, and the quality is banging. I've only ever had a problem with their bra sizing, but not incredibly so. It could just be me being very small chested! I can't fault delivery (OUTSTANDING) even in these times. Overall amazing! Thank you. Keep it up

My first time ordering from here. Waiting on my 2 blazers for 2 weeks now. Like really? Idk why they lie and say we will recieve our items at a specific date when it's far from what they say. You can't keep track of where the items that you bought because they never update the tracking Systems. My item has been in New York for 4 days already. Really losing my patience but I'm not going to. All I know is when my items arrive they better be in good quality. Make changes to your deliveries because you will not make any money anymore if people are complaining only about your delivery process. Never again ordering from here I'm sticking with fashion nova!

I returned some of my clothes and they provide u with the return sticker the one that u can trace where is your package I did that with the last one it worked. This time my return package got lost they ask me for receit which I not supposed to have since they should trace my package. No customer telephone they don't seem to care at the customer service. Their sizes are very big in M so sometimes u have to return clothe, the problem your clothes might disappear when returning so u loose money!

I ordered something on a Monday and they didn't dispatch until the Thursday night so I will not have it on time for when I need it. Things are normally slow to come from them so I did expect delays but they are never this slow to dispatch. I tried to use and pay for the next day delivery option but it did not work. I will never use them again.

This company offers express but ready does not. They do not tell you that your package could be held in customs (which I think is a lie they use). My shipment was suppose to be delivered on the 23rd and I have yet to receive it. If you go on their twitter account there are hundreds of people complaining about the same thing. If you have money to lose then sop with them. Oh, and the customer service does nothing. All they say is," I'm sorry". You're sorry alright! I made a complaint with the BBB trying to see what I can do legally to get this company shut down.

I am not a regular online shopper and as much as I enjoyed the initial convenience of online shopping it turned into the biggest headache. I ordered two dresses and a sweater from boohoo and I received damaged goods. The sweater was fine but one dress had a dirty stain on the back as if someone stepped on it and a missing button on the back. The other dress had a missing stone. I was so disappointed as I was looking forward to wearing one of the dresses a day later. Boohoo offered a $12.00 refund... I explained that would not cover the dry cleaning and sewing that was needed to fix the dresses but they did not seem to care. They said I could send it all back and wait for new items but I did not want to pay the shipping fees or wait another few weeks to be disappointed again. Will NOT shop at boohoo again, what a HEADACHE!

I went on polyvore saw a great outfit. Ordered the entire outfit from various vendors. Every piece came like clockwork. Except the shirt from Boohoo. Kept sending me emails its on the way 1 week 2 week 3 weeks... by now I don't need it. Finally according to tracking its here. I checked and checked for a week. Emailed them its not... they sent back check with my neighbors. I wrote you check with my neighbors. That's not my responsibility... I paid for shipping and handling... After 2 days of back and forth of redderick. I called my card they refunded without issues. Because they had problems before...-9 for me buyer beware..

Photos and pricing can be deceiving... I assumed that since these were 50% off for a Memorial Day Sale, the quality would be based on the original price. Wrong. Apparently their clothes are almost half off. If your shirts are at $15 quality, then charge $15, don't put a facade of claiming these are $30-$80 items. They are terribly made and very thin. I'm pretty bummed because I thought I stumbled upon a more affordable Free People brand. Shnope!

I ordered next day delivery click and collect. I should have been wary as Boohoo uses a notoriously bad courier service known as Hermes. Hermes claimed that they could not deliver my parcel to the click and collect address for some reason, saying to contact them but leaving no contact details for me to contact them on. I got in contact with Boohoo and explained the situation to them and asking for a refund. Boohoo said they could not refund me because the package hasn't been delivered. They asked me to give them my address to pass on to Hermes, which I did.

I get an email from Hermes, claiming they have 'successfully delivered' my parcel to some address that doesn't even have a house on it. There's some signature on the parcel claiming to be mine. So now, I have no parcel and no refund.

This is the worst company ever.

I recently started my YouTube channel and I purchased a bunch of lounge sets from Boohoo to do a clothing haul. I loved everything I ordered. I tried to use their mobile app but it was very hard to navigate so I had to use the website. Once I got on the website though I found a lot of outfits that I loved. They offer petite and plus size options too so that's great that they are inclusive. I noticed that they are always offering some form of a discount so that makes it really great to order whenever you want.

I placed an order on the 1st of January, it's the 31st and my items haven't got here yet. That's not my only issue, since with coronavirus and the issues it has caused, the delivery dates vary. The thing is that their customer service was appalling. Not only are they not willing to refund my money, but they're rude in our communication as well. And it wasn't a small order, we're talking about 300€, which is more than half of minimum wage in Greece. Lack of professionalism, respect for the customer and awareness, that's what characterizes boohoo.

1st (and last!) experience has been awful, simple enough reason to make return, the system is slow, full of problems, eventually managed to organise a return via evri with printing label ourselves, problem is the returnlable to print "has failed" ie it does not exist to print, now cannot get any so called help from Boohoo to recognise the problem or even understand the problem!
The order no. Is UK******* wish I had never heard of Boohoo.

Genuinely - avoid like the plague, do not believe the good reviews and take special note of the genuine 1* poor reviews.