Boohoo

Received my order and it's the wrong item, not the one I ordered, contacted them they said return it, ok I'll return it but that's an inconvenience for something that's their fault, they then tell me I'll be getting a refund once it's returned. I don't want a refund I want what I ordered.

Luckily it's still in stock but I used a birthday code to buy it so now it's costing me more, I asked that they allow me to purchase it at the same price I initially paid and they gave me a $5 voucher what a joke it's costing me more than that.

Also out of pocket for the money until the refund comes through. Ridiculous they weren't very apologetic at all

Trying to get a refund from these scam artists is like pulling your own teeth. Don't deal with them.
Having to email them first to "cancel a contract" to get delivery money back? Needlessly complicated.

Sizing is the worst part, it really runs small except those that are loose. Also maxis are too long and minis are too short. I would stay with midis.
I have no idea what quality people are expecting for $10-$40 garments. You get what you pay for and these are trendy, few uses, short term items. You want higher quality then go to Nordstrom and pay Nordstrom prices
Loved all my garments, I ordered 15 items at once. Paid extra for fast delivery.
I would never think of returning a $10 dress, it woul be more expensive to return, and I can always find a charity to help with a cheap garment ordered online than returning it. I do accompany my would-be-return-but-donated item with a review online so others benefit from my experience with the item.
I have gotten nothing but compliments for my pieces. They have laundered well.
Lower you quality expectations and enjoy your bargains for a short season.
I cant comment on customer service as I did not have a use for it.

While using this site, I have stopped using next day delivery as a result of their poor efforts to ensure that the costumer receives the standard of service that they are paying for. I placed my order a week before my upcoming event so I could have time to return if i needed but I ended up searching for something else to wear as it took 2 weeks to be delivered after making a number of calls to Fastway. This service is unacceptable and I hope to see improvements in the future.

I ordered for the first time in may of this year. None of the clothes were even close to what I was expecting - and even the necklace I ordered came broken. I shipped it back not even two days after I received it and not only did I pay $13 to ship it back. But now they said they haven't even received the package... it was a $95 order. So now I'm down $108 for nothing.

Would never recommend. Would never purchase again.

Their clothes are terrible quality. They are ill-fitting and one of the items I brought even had a black stain on the shoulder (it was a white blouse). The last item I brought was so bad it was falling apart at the seams, however I had to pay for my own return postage even though they told me I would be reimbursed. When I contacted them they told me that they did not reimburse return postage despite the fact that I had proof that they said they would reimburse me. Terrible customer service and terrible clothes.

I had ordered from boohoo.com. It is written on the website that they cover all customs. However after the item came to my place I was told to pay customs. I contacted customer service and they told me that they would refund the amount I would pay for customs. After I made the payment they asked me to send the receipt and my PayPal account link. However then I was told that they don't cover customs in India. Worst experience. They are fraud

Boohoo is fine until you have to make a return. I retuned 4 items from one order and received a refund for only one of those items. You can't call them and they play dumb by email. I WAS a loyal customer, until they started playing with my money

I started ordering from boohoo.com because they except payments using afterpay.com. I was so excited at first because this was going to be my way to build my wardrobe. However, the majority of the clothes that I got are made from extremely cheap materials (polyester and elastine I think) and the sizing's seem to be large. I did buy three purses, a pair of slides, and sunglasses (shades) which look exactly like they did in the pictures and I'm very satisfied with them. I also purchased a Tupac T-shirt and a jogger set made of cotton and both were perfect.

I do want to add that I was able to return the items I didn't want for free and my refund was taken from my last payment on afterpay.com account. The refund process took about three days from the time I dropped the package off at the post office. I have had to return things twice and have never had a problem with the return procedure.

There is so many negative reviews about this site and their shipping, etc, but I had a wonderful experience! The sizes when you receive say the UK size on the tag but on the tag in the inside of the clothing it is the correct US size. I ordered something in a US size 6 and 8 and when I got them it said on the tag 10 and 12 which was the UK sizes, which equate to a 6 and an 8 in US. So the items were the right size! The quality was beautiful for both my dress and my bodysuit. Shipping was 8 days exact which is worth it for 5 dollars! I honestly will shop here again! Wonderful site!

I just ordered from boohoo and I have to say the shipping was quick. I live in Tampa, FL. I bought dresses. I have to say the quality of the dresses were good. I got size US 6 which I typically am a 4 in US made clothing. 2 dresses fit perfectly. Sadly 1 didn't fit my hips. I should read the size chart. However all in all I loved the clothes and will buy again. Easy returns. I actually only bought because of Patricia Bright's YouTube haul. Lol

I have a love and hate relationship with Boohoo. I love buying their dresses and I have never been disappointed with the quality and price. (Average maxi dress price is 20-25 dollars). The issue with me is that you pay $10 for shipping and it takes about a month. It's also really hard to track the shipment and often times it comes randomly. I have no problem with the wait but one time it got delayed and my package was delayed for 3 months. Otherwise I love the site and the prices are good. I have purchased about 15 dresses from them and I will continue to do so despite the wait times.

WOW! You have so many bad reviews. I've been looking at so many of your clothing to buy while you have the latest special going but thankfully I had the brains to read reviews first. You should be shut down!

I ordered clothes from boohoo, the clothes arrived the quality was bad, I contacted them to send me a return label, they did and I sent back the clothes, after they received their items and they refunded some of the money after 2 weeks of waiting and refused to pay back the remaining, very bad company

I returned my package over a month ago and I contacted Boohoo over 10 times and they lost my return and won't give me a refund even though I sent them a screenshot of my confirmation email from the post office showing that I sent my return! I'm so unbelievably frustrated!

- the delivery is very very long.
- the quality 90% of the time is horrible
- the return process is a disaster. I had to send 5 emails to just have an update. There is no phone service, it's all emails. The information given was wrong, they asked me the same information over and over again (order number, the number of the items, the description of the item,...). Finally, I got the refund confirmation (after they received my return 30 days ago) and the amount was incorrect. When I ask for a correction, they again had the number wrong. I can't call these practices anything else but fraud and theft.

I was contacted by my bank who made me aware that my card was fraudulently used on boohoo within 3 hours of a purchase on their site and on Nike. Immediately I contact both companies and keep in mind I had the time of purchase, amount, and the card numbers for which they used. Nike got it taken care of made sure the shipment was not sent and the payment was NOT processed. Literally with 15 minutes that was all taken care of. Now for BooHoo, their "customer service" has to be the biggest joke that will never be funny. They dont have a contact phone number just an email service which is always and EXTREMELY huge red flag. So I contact them via email and they took their sweet ever loving time. Literally, they reply to my card being fraudulently used on their site by 1) charging my card 2) telling me to contact my bank and 3) Shipped the items. This is a very AWFUL JOKE of a business.

I ordered a dress from this company it advertised buy one get one free. It wasn't delivered on time I messaged the seller 5 times and never got one reply my dress arrived but to my surprise just one. And the quality is rubbish you can see through it. I will never buy from them again. And it's not right that they can falsely advertise.

I have ordered from here one time previously & had no problems. This time I Ordered $50 worth of stuff on the night of the 20th, so I got free shipping, got an email saying expected delivery date was the 30th, that came & passed, then it said the 4th, which is today, checked again & now it says the 6th. Come on! Need to get a better shipping partner. I will not be ordering again until that happens.

Im not one to ever write reviews, in fact. No offense to everyone on here i think people that waste their time to write reviews are strange. BUT, i thought it was worth the time to write one on boohoo.com. I read all these reviews before i ordered my items some bad, some good and decided to go ahead and order anyways because i wasn't paying a lot. I would just like to say i am very pleased with this site. While yes it took 3 weeks to get my package. (thats what happens when you order something online) i recieved an email every step of the way. From when they processed it to when it would be delivered with tracking. And it was actually delivered a day before they estimated. I ordered two shirts both size small (what i usually wear) and one thing i would recommend is ordering a size up from what you usually wear. ( a little tight) but other than that this site is great for the prices they have!

I've been ordering from boohoo for a while and this was the first time my package came really late because it was around Christmas time. They refunded me the shipping fee and my items came today December 31st. I do feel like people are overly angry but online shopping is a very chancy thing to do. You do have to remember that you are ordering off a U. K. Site not a U.S. Site so things will take longer and be more complicated. If you are not paitient I advise you not to order online and actually go to the mall and go shopping. Boohoo didn't respond to my messages and they were very kind.

I will never order from here again. My order was supposed to be here on 2/19. Today is the last day in February and my order is no where to be found. I've contacted them and they refuse to refund my money. They just keep telling me to be patient. I want my money back.

I ordered several dresses on January 6, received them mid-March. I asked to cancel the order when it was a month late and was told i could not. I asked to return the dresses when i finally received them and was told it was outside the return window. I tried to put a stop on the payment from my credit card- also denied. I reached out several time and was hung up on repeatedly.