Boohoo

I have been buying from boohoo now for over a year, each month. Their clothing is true to size and quality is on par with pricing if not better sometimes. I was surprised to see the negative reviews as I have only ever had positive experiences with this company. I live in Canada and it never takes longer than 5 days for shipping. All items are super easily tracked. I have only had to return one item before and it was extremely straight forward. I even wrote to them by email once telling them how impressed I was and got 40% off my next order. I'd say that was good customer service. Love boohoo!

First of all my order came later than told. I had to send something back so I did that the same day. I wish I had read the reviews of this site before ordering. It has been 3 weeks since I sent my return and I have heard NOTHING. I was supposed to get a confirmation mail if the returns arrived after 7 days, never got it. It also said to wait 3-5 working days for you're refund. Well I still haven't gotten anything. I contacted them on twitter and they're saying they don't have it yet, even though I have proof it arrived at their Dutch warehouse. Such bs. I've sent mails and all I get are automated mails; '' We'll get in touch with you in 24 hours''. I'm never shopping at Boohoo again!

I purchased a gift voucher on the 8 December 2016. My daughter went to use the voucher but it didn't work. After days of giving me the run around Boohoo finally admitted that it had been activated so said they would refund my money in 5 working days. I have given then my bank details and transaction details 4 times they keep asking for the same info. Now they are not returning my emails. Beware of Boohoo gift vouchers especially if you don't live in the UK. Boohoo has a terrible customer service and having to wait 24-48 hour for a response to each email doesn't help. Why are they so hidden away no phone number no live chat know other emails or ways of contacting them!

Overall pretty much all my dealings with BooHoo have been great. The items I order come on time, are as shown and generally good value for money if you wait for the sales (they have plenty of these so always wait).
The biggest issue for me thus far has been that for men's shoes they have a special AUS/NZ sizing that they've made up (?) and I mistakenly bought the wrong size not realising. My fault at the end of the day but deceptive on their part I think.
Otherwise the consistent thing that lets them down is customer service. They don't really respond to emails or website contacts, I've found the best way to contact them is via Facebook.
Their reps tend to be uncaring and generally unhelpful but haven't technically done wrong for me yet.

After seeing a boohoo commercial on tv in 2014 I decided to take a look at their site and order a few items. Since then I've ordered about 8 more times. I think their clothing is affordable and of good quality. Packages always came in on time (7-10 working days), except for once, but that was around Christmas. I've never had any problems with returning an order or their customer service.

Was so worried about buying online after reading so many bad reviews but my experience with boohoo has been perfect! I ordered last Wednesday and my order arrived this morning all in very good condition. All my questions asked trough their facebook page were answered very quickly. Would definitely shop here again and recommend to anyone!

3 orders in the last month getting ready to go on holiday, first wrong size sent, you then have to go out of your way to return which is difficult when working 12-15 hour shifts. Second (you couldn't write it) same issue wrong size sent! Third hasn't turned up and am now being told I have to wait two weeks before they will do anything (this falls after I leave for my holiday) even though it was bought on next day delivery. They tried blaming the courier saying they're busy but said courier turned up today with a parcel purchased yesterday so it's clearly not a courier issue. When complained about I was instructed they do not have a complaints procedure. I would definitely advise steering clear

Supposedly the dresses pictured are the same color and studio lights are the cause for "slight" color variation. Boohoo has no problem with false advertising and then acting unaccountable.

It's now at my expense to return items that were falsely advertised AND incorrect non-subjective sizes. "Fuller Bust" bikinis, even ordered in your bra size will likely be incorrect as they clearly aren't actual bra sized bikini tops.

I spent $15 and some change for expedited shipping and not even half my order came in the given time frame.

I'm a size 26 waist. Their chart says I should order size 4 on their site. It's definitely runs too big! Also. I hate how there isn't review on their clothing, like most store have. It would be so convenient. Less the hassle of people having to refund stuff. Hopefully I can return everything without an issue. I'll keep you updated on the return! I'm a true 8 in shoes though, they fit fine. Clothing did feel cheap and most of my stuff was see through. Lol yay me!

Customer service is absolutely horrendous. I originally contacted them on the 25th June with an issue that I'm having with a gift voucher. I was asked to wait 48 hours but did not hear anything back. I've contacted them a further 3 times and each time I'm either told to wait another 48 hours or, more recently, to "extend your patience and allow longer for the relevant team to send the resolution for you"…. That was almost a week ago. I've just accepted that I've lost my money and to no longer shop at BooHoo (not that they would be phased by this as losing out on the business of one person really doesn't make any difference to such a big company). Please may this be a warning to other shoppers.

Ordered items in 4th Dec paid for next day delivery. Dispatched and now with courier but no delivery or update on tracking. No help from customer service just being told to wait which is outrageous as should have had it following day as paid for this. I urge everyone please report this company to anyone you can e. G trading standards, consumer ombudsman and let's show this company that how they treat customers is unacceptable.

I ordered two items this past Saturday (8/27) with the three business day shipping. It still hasn't arrived. According to the BS tracking service provided on the website, it was supposed to arrive today. It's not here and last time I checked, my package was 1,000+ miles away in New York. Please don't allow your customers to pay extra for shipping when you know you're not going to be able to deliver it by that time. I contacted customer service, now let's see how this goes. Stop ripping your customers off! I feel very exploited.

This is the worst experience ever! Clothes are cheaply made that I had to return everything. A few months later, I still haven't received my refund. I'm out about 125.00 from this scam of a site. Never again!

I've made 3 large orders with this website. The clothes are inexpensive and trendy, similar to Forever 21. I have been semi happy with the items for the prices. They also do size lines in tall/petite/ maternity. If you're looking for fun vacation clothes or festival clothes, this is my new favourite, but its a shot in the dark if you get something cute or incredibly $#*!ty. Their site is a weird one where everything is always 40-50% off, so never buy things in a rare time this sale isn't happening. Also bonus points for this store because their customer service actually replies to you and they were helpful. I'm a 4/6 and I find their size a tiny bit small, so I order size 6 and it's great.

Terrible customer service - no number to call. The standard delivery may take up to 10 days which in my opinion is ridiculous. No company I know has rules and delivery times like this. Make sure you order right items as you cannot cancel or change it at any point even if your order hasn't been dispatched yet and there is still 9 days till your expected delivery date.

Ordered off here for a second time and should have known from the first that the material and sizing guides are terrible. The tshirt dresses I ordered in an 8 and they go to my knees and look like a bag, very unlike the model where they hang mid thigh. The over knee boots fall down past your knee after walking a few steps. I have contacted them on facebook and sent in the most ridiculous photos of me in my dress tshirts against the models and have still been told material differs than the model. Now i'm expected to send them back and pay $15. I'll be sticking to asos from now on with their free deliveries over $100 and free returns. 2 star review says it all, and i will also be passing on the message to not order from boohoo

Boohoo is awesome, after my 4th time ordering about 10 items each time pretty much everything Ive order is great. A few items have been too small, I've made 1 refund and got my money back within about 3 weeks (their communication isn't always the quickest) apart from that, i love it - most things are really good quality and such a good price! I've learnt to go a size up in some things, as it can be hard to tell what the fabric will be like.

I went ahead and ordered from this site despite reading some of the bad reviews and now I regret it. I had ordered on Feb 3 and it is almost 45 days over and I haven't received my order yet. I sent multiple emails tracking my order status with them and they asked me to follow up with local usps after the order reached usa. USPS claims that they cant find my package. I am so disappointed because I was impressed by collection of clothes and affordable prices. But their delivery service is just beyond lousy and the worst part is you can only communicate with them via emails. You can't call and get your answers right away. Dont fall for this like the way I did. :(

First of all the clothes is so cheaply made. The stuff on the website doesn't look as bad as what I received. Their sizing chart is completely off. I had to return everything because it was too big. They charged me $4.00 for the return, so I'm out $12.99(8.99 shipping cost). Never again will I order anything from them. Don't do it... it's not worth it. It's the same clothes that you would get at the $10 stores. And they don't have a 800 number so good luck getting in touch with them.

Never had such disgusting customer service from a company. Let's start with the fact that they never have anything in stock, but hey that can happen anywhere. Ok so let's move onto how they NEVER ship or deliver anything on time EVEN when you pay extra for shipping. Customer service representatives are rude, unhelpful, and careless when it comes to customer complaints or concerns. When you do email them they respond by basically saying deal with it or return it. Last time I ever recommend this site or order from it. I'd love to mean the head manager though considering there is never a phone number to reach these people.

Never received order although boo hoo insisted it was dispatched. Requested a refund after many many ping pong e mails. Still awaiting. Go to Asos. I would never recommend nor use this company again. Surely its simple to call the courier to shed some light. Up to now i am out of pocket and no order

I would give 0 stars. Shipping said 7 days. Never received my order and REFUSED to refund me. FedEx had no package with the tracking number they gave me. This website needs shut down. NEVER waste your money here. Luckily my bank helped me dispute the charge.

I understand that this is a fast fashion site which means clothes are most likely cheaply made. Let's say you don't like the clothes you purchased or they don't fit, Boohoo's return and refund process takes about two months if you're stateside. First you send the return package to their facility in Georgia. Once they confirm receipt of your package you should get refund but NO! Now you have to wait for the package to arrive and be cleared in their UK facility which can take 28 days. Once received it will take 3-5 business days to receive your refund. I'm on day 7 and I haven't received anything but a sorry customer service email. I will not do business with BH again.