Boohoo

I've placed a lot of orders with them. But the last one just got me out of my nerves! They refunded me for a shipping fee I paid. But for some strange reason they didn't want to do it on my credit card (which is the one I use every time I buy at the site) they asked for my bank acc info (very wierd) but ok. Turns out I got charged $15 wire fee for something they didn't made me aware of. When I reached to them asking for the refund, they said they couldn't help and didn't provide the refund. I couldn't believe it. Never heard of worst CS in my life

Their site glitched and charged me twice and sent me the same order twice and they still refused to issue me a free return label. Their customer service is absolutely trash and have no organization at all.

Please save yourself some time and money by not shopping with Boohoo. I was shopping for a wedding reception dress for my wedding and bought one of there dresses a month and a half in advance. After a month of never recieving it I reached out. I called Fed Ex and they explained that it was probably lost. When I reached out to Boohoo customer service they refused to help me for another 2 weeks. They gave me a random date and said if it doesnt come by this date we will help you even though fed ex verified that the package was lost. I was stressing out trying to figure out what I was going to do about getting a wedding reception dress and I was out $30. Please dont waste your time and money shopping with this company.

Okay, so I have likes most of the clothes I have received, but some of it is cheap and has a strong and awful toxic smell.

The thing that absolutely dislike about the company I the CUSTOMER (lack of) SERVICE.

I ordered an outfit that I was going to wear for a vow renewal and the outfit didn't show up in time. I made sure that I have myself enough time, but nope.

I reached out to customer service and they could not care less. They pretty much said "too bad, not our problem". They in no way took responsibility, or offered any support. I understand sometimes you cannot control shipping, but Atleast act like you give a crap that the customer is upset about a legitimate problem.

Decent clothes (sometimes), awful and costly return policy, and bad bad bad customer service.

My order came in no problem. However, we ordered the wrong size for the item. I have followed the 'return item' process. And, I have not yet received my refund for my item. I cannot find any contact number for BOOHOO; and they have not responded to my queries over email. The contact for the Return Center in Canada (Aramex) is "just the middleman" and apparently does not have any contact information for the company to whom they provide services. Yes: BOOHOO is a good name for this company.

I ordered a dress that I was gonna wear on New Years and I never received it! I ordered it on dec 16 and New Years passed and I still haven't received it! Very bad customer service never again ordering from this joke company!

Was not giving a refund or anything to solve the issue deeply disappointed with the service as I've paid for something and not received the product I've basically gave them money for free
I would urge people not to shop here

I recently ordered 2 (two) shirts off of boohoo.com, and I am super scared after reading the abundance of bad reviews. I've gotten 2 (two) Emails regarding my shipment so far... one to say they received my order and the other to say it's on the way, but since then NOTHING, and I can't track the order, it just keeps showing me the same thing from when it said it was on it's way. I really want to give this website a chance, because I looovvee the merchandise. This order will honestly make that decision for me. I'll give them 5 (five) stars if I receive the order and if it's right. My order number is NA*******. I really hope this turns out good.

I checked the reviews on this website after I placed my order. I was surprised to see such horrible experiences! I was on pin and needles waiting for my shipment to arrive. I ordered it on June 22 and received it on July 3rd. I am very pleased with my items. I must say they sent a size larger than what I ordered, however, it was a blessing because the blouse ran very small.

They took extra money out of my account and so I emailed them to get my money back, and they took very long to get back to me, and it was a very long process in the start, I had to give heaps of information that was very irrelevant. And I didn't even get my money back in the end. It just took so long, I couldn't be bothered following up with it. But surely an incident like that could be corrected straight away? I will never ever be purchasing from them again.

Left one star as I couldn't score 0!
Needed a dress for a birthday, ordered it two weeks ago, been told it will arrive within 5 working days, and now two days before the birthday still don't have anything.
They said they tried to deliver which they didn't has I was at the location all day, no one ever came.
Now they decided they will deliver one a day which I won't be here as I'm traveling back, at an address 20min away from the address I have paid to be delivered to!
Customer service absolutely helpless that can't even refund me when they haven't been able to deliver a service I have paid for. And I have now nothing to wear and will have to rush to get something else!
Will never order from ever again!

Ordered loungewear suit in Mocha colour and to be honest it was the worst purchase i have ever made in 52years! There are holes everywhere looks like moths have eaten it and material looks nothing like the picture. I am in total shock that a company would even consider this item acceptable, i would be embarrassed to take it to even the charity shop! I can't say anymore!

I ordered 3 things, 2 pairs of joggers, one hoodie. They came the day they were supposed to, everything was great quality too. The joggers are perfect. The hoodie was huge and i ordered the smallest size but it did say it was oversized. But overall i love them and i recommend.

I recently bought some jeans, size 12. I am normally a 10. The jeans arrived labelled 'skinny' and were so tight I couldn't get them up. They are not described as skinny on the Boohoo site. I made contact with Boohoo and was offered a 14, which I accepted. I had not returned the 12s at that stage. The 14 was dispatched immediately and was delivered to Australia within the week. I have since returned the 12, but have had no prompting. The 14 is still a bit tight on my thighs, but is comfortable enough and wearable, and will be taken on my next overseas trip. I am very impressed with the no-fuss, speedy service.

I ordered 3 items and only got two, they say they have cctv footage. I asked for the footage, no response yet. You can't talk to anyone, it all done online.
I have purchased a lot from them, and will no more.
So ladies STAY AWAY FROM THEM

I ordered two bikini tops, one of which they sent the wrong one. Both were poor quality and the one that was correct looked different to what was on the model. The one that was wrong was not even CLOSE to my real order. When I went through the process on their website to return them, I was directed to a payment screen. $15AUD to return? It's not worth the hassle. I will just steer clear of Boohoo from now on. Very disappointed.

Do not order from Boohoo! They are a scam. To make a return they state you must print your return label from their website and drop the parcel in the mail. However, they will not give you a refund. They claim you need a photo of a receipt from the USPS as proof of return, which would not be provided since Boohoo gives you the mailing label. This is their way of scamming you out of money and keeping their merchandise! This service is horrible!

I ordered a playsuit on sunday in preparation for a party on saturday and bought delivery which was 3-5 days so I was sure I would have time to try it on, see if I liked it and have the whole of saturday to find something if I didn't like it. However I sat inside the whole day saturday waiting for my outfit for the night and had to leave to go to the party without it being delivered. I emailed once on friday and once on saturday to see what the hold up was because I tracked my order and It said it was in transit yet was ignored both times. If you order from boohoo don't expect it to arrive on time or get an answer from customer services either.

I paid $9.99 for my 6 business days deliver. It was suppose to come in today, I have an event I need to wear it to tomorrow. When I tracked the order it said its estimated deliver date is 11/04. I order my item on 10/02 and today is now 10/30, that is 6 business days and its still not here. BooHoo are thefts they said 6 days when in actuality its going to take 11 days. DO NOT SHOP AT BOOHOO!

I tried them for the first time recently. Ordered three dresses. I didn't like them so decided to return them. Mailed them out three days after I received them. Two weeks went by and I was still waiting for a refund. Emailed them to get a status and was told I had to wait at least 21 days after the return date for a refund. I followed up again five weeks after the return date and was told that they had no record of my return. They told me I would have to produce the postal receipt which off course at that point I couldn't find. I sent them the proof of my order and a copy of my bank statement showing the charge for the postal and was still told they couldn't do anything for me without the postal receipt. I never receive my refund. So disappointed. NEVER AGAIN!

I ordered a shirt and it was too large to keep so I returned it. I paid to ship it, and then they still charged me a portion of the payment. If I returned the item, why wouldn't I get the full amount refunded to me? Don't buy from here unless you know for sure you are going to keep your item!

A friend and I wanted to buy clothes for Prom. The site said the clothes would arrive a week before prom.
We were worried and mailed boohoo, they said the clothes were going to arrive in 48h.

Today is the day before prom and still nothing has arrived.

Never again am I going to order from boohoo again.

They sent me 2 items out of 6 when I went to request the rest of the order they told me they had footage of all items being shipped & they weren't going to refund or send the missing items. Which is bull $#*!!