Boohoo

Keeps trying to remove my review I will keep posting
Fraudulent company have sent me only 2 of my 3 items. Have tried telling me it was packaged at the warehouse which at this point is probably a lie. They claim to have cctv b7t refuse to show me it as theyre big fat liars. The parcel was damaged upon arrival and now I can't track it to see the image which was clearly damaged. Ever since I had their useless response I haven't been able to track said parcel to show it was damaged upon arrival(it definitely was). This company ia disgusting and all for the sake of a cheap 25 pound dress. What absolute cheap scapes who don't care about their customers. From reading reviews I'm not the only one who's had missing items and Boohoo lie and say they've looked at cctc and it was packaged. I've asked for footage of this and they haven't sent it so my guess is they're big fat liars and probably never packaged it themselves. Avoid at all costs. They also removed my prior review mearly because they don't like a bad review not because it wasn't valid lol. Thus review was on trust pilot but they kept removing it even after I've proven I've ordered from these fraudsters! Don't trust trust pilot.

I've ordered shoes, some clothes, and some outerwear. The shoes and outerwear were good quality. The shoes were a little big, but I assume that's because there's a difference in shoe make between the UK and the US? The clothes that were cheaper were really cheap, but I do have some pieces that I absolutely adore. If you shop on Boohoo, I would really only buy pieces that are more pricey because I think they're the only items of quality. Truthfully, I have never returned anything, so I can't say what dealing with customer service is like, but I always got all the items I ordered and always got them in a decent time frame.

I would not reccomend ordering anything from boohoo. Their products are low quality and the sizes are completely innaccurate. Their customer service is awful as well and you won't be able to exchange faulty products. I would just order from somewhere else, ordering from boohoo is a waste of time and money.

Package lost in the post - tracking clearly shows this. But Boohoo will not refund or resend until a month later leaving it too late for me to buy other Christmas presents. Disgusting customer service. They have stolen my money!

This company took almost 2 months to deliver my clothes but it told me it would be delivered in 5-8 business days. Then when contacted they basically said that I should be patient.

I'm really shocked to see so many low reviews. My first buy was literally perfect. I'm plus sized and for the first time EVERYTHING fit true to size, I'm so used to having to buy a size up that I was shocked when I realized a dress I got was a tad big on me and I could've gotten my actual size. It was such a good buy that I bought again. Praying I feel the same on the second buy, but they are literally so cheap that I feel like I cant complain, AND my items came within 5-7 days from order date. I picked standard shipping!

I ordered two graphic tees and one culottes. Love the graphic tees, they are so cute! I might just buy them more! However, the culottes (Product code: DZZ*******) felt like they were made from cheap material. It's £9 so I'm not expecting a high end material but the fabric is rather thin and slightly sheer (when put against light). I wouldn't want the general public to see my undies! Decided to keep anyway since I couldn't put up with returning it since there is no free international returns...

The parcel was somewhat almost ripped when it arrived. (Most likely went through inspection but didnt bother to seal it properly back) Shipping incurred approx £6, the duration is standard shipping - takes about 10 days to arrive to my country (from 17-27Nov)

I ordered 2 sweatsuit sets. One came with a hole in the crotch. I contacted the merchant and they want to refund me $6.95 and asked me to fix the hole! 1. I didn't order damaged products and 2. I shouldn't have to repair a brand new pair of pants. I will not purchase from them ever again!

I got my order with the parcel torn apart then tape back together. I order neckless and they were scrambled together. You know how the clothes come in another bag to keep it clean? Yeah, it was in another bag but those bags were also torn apart. I order high heels in a size 9 (since I'm very tall) So I would think that wouldn't be hard to mess up? But they found away. I received a size 7. I been try to figure out how to get ahold of costumer service, since the parcel it came in was destroyed I don't want them to deny me a refund, but there is no way I can do that. They're website will only answer questions about finding orders and returning. I wish I new how bad this website was before spending my money. Honestly Shein has better clothes then they do.

I bought from them faithfully before they became IG ratchet popular. They're not as bad as Fashion Nova but there getting there fast. I remember when all the stylist use to pull clothes from there before they became popular & made the mistake of having celebrity young Hollywood launch lines in their name. MISTAKE... especially Zendaya's line. Also I feel their tops& blouses run a little big. So you may want to go a size down. Rompers lookgod on if your tiny like Karuche & have nice tone legs & a average size bottom. They're really cute on!

I've ordered from boohoo several times and probably about 70% of the time my order is amazing and the other 30% it's so completely off the mark that I ask myself why I keep ordering from them. I ordered two pair of cigarette style pants and they were incredible! Fit me perfectly, nice lightweight pants for work for the summer, and so versatile. Previously, I've also bought a maxi dress, a couple of blazers, and a pair of faux leather pants in my size but when I received my order, the blazers and faux leather pants were two entire sizes too big. I ordered an 8 and a 10 and received a 12 and a 14. RIDICULOUS. Forcing customers to pay return shipping for orders that are completely incorrect is stunningly poor business practice because it was clearly an error on their part and the customer did not receive what was ordered. So, in my opinion, even with the orders I've received correctly, odds of 70/30 are not good enough when you won't get your money back. Also, there really should be customer reviews for products on the site, not only to keep Boohoo accountable, but so that customers can get an idea of fit and feel before ordering an item. Going forward, I'm only ordering from Boohoo when they're having a big sale. If it doesn't work out I'll just give it away.

This company tried to over charge me and when I reached out to them, they just kept saying send me a pic of the order... I sent three pics and they still couldn't fix my total. I was ordering 2 shirts one for 10.00 and the other for 28.00, equals 28.00 but it kept coming up 40.00. So I didn't order from them nor will I order from them... the products aren't the best anyway.

You may be drawn to this site because of how cheap a lot of the items are however I've had a lot of experience with this store and if you buy something cheap, expect a cheap looking and feeling product. I wouldn't say boohoo is deceitful but sometimes the cheaper items do look better on the site than in person. I've bought cheap tops off this site and they just weren't worth it, bad material, thin, not true to size etc...
If you're willing to pay a bit more ($30 range) you will get a decent quality item that looks good. Their denim, shoes, coats and other things that aren't below $10 are amazing and actually a bargain. I got a very thick, nice coat for $90 and a well made dress for $30.
TLDR: You get what you pay for. Boohoo draws people in with the lowest prices but don't buy those items. Look at their mid-range level priced clothes and I can assure you that there is quality and better prices than what you'd find in retail stores.

I spent over $200 dollars and half of my items didn't come in on top of the package was open and when I contacted boohoo about it I sent all the information in and even sent back items that weren't mine. And they told me they won't refund me. And they won't do anything about my missing items. This place is not worth the waste of money. DO NOT BUY HERE.

Ya so dont ever order from Boohoo. You pay $10 or more for shipping plus international fees and If nothing fits you send it all back for $4 plus more international fees and you end up with nothing. So ya I paid a little over $20 for nothing. The wesite says choose your regular US size so I did and everything was like 4 sizes too big. Their measurments guide is way off and Customer service will NOT refund Shipping Even if it IS their Fault!

All things that I got were damaged or wrong coulor. So far I haven't seen such bad clothes as this ones that I got from Boohoo. I ordered mini dresses in size 36 (s) that was gigantic in tummy area and its fabric was horrific and when it arrived it already had some dirty spots on it. I ordered a long bench cover-up in size s it was 15 cm to long so that I was constantly stepping on it and its colour wasn't what I thought I had ordered. I would NOT recommend purchasing on this website.

This is a literal scam. I was looking for a cute vintage crewneck, and i saw a youtube video from a youtuber that usually reviews like brandy melville and she linked this crewneck it was on sale for 60% off so i was like oh cool what a great deal, since it was originally like $70 dollars and i got it for $28. And now i know why it was on sale. Because it is the ugliest thing ive ever seen in my whole life, it does not look anything like the picture. For starters the california letters are a completely different color. Theyre such an ugly and bright like neon reddish orange and it is hideous. Even worse is the fact that the gray is not like, nice like in the photo, its one solid ugly color. And the quality is terrible, its super thin and is like pilling. It looks cheaply made and is also super small and looks like $#*! when you put it on. Don't order from here, its awful. Not to mention it took like forever to come and i paid $10 for shipping.

I purchased a cardigan via Debenhams but the quality of this Boohoo garment is really cheap and nasty. I will not buy anything else from Boohoo ever again.

Wish I could give 0 rating. Ordered December 15th and paid $15.00 for express shipping (up to 4 days). The package was to arrive (late) on December 23rd. Never arrived. Updated to December 27th. Nope. Now changed to December 30th. Absolutely unacceptable. This has nothing to do with overseas. I have ordered from sites in China and they have been more reliable. This is ridiculous. Please do not order from here if you live in USA. If you do, I advise you to use PayPal so it is easy to get your money back.

Twice I have ordered a dress for my vacation and both time the wrong dress was sent to me. The first order took forever to come and was a completely different dress. It was sold out in the color I wanted so they couldn't resend it. I ordered a different color and they sent the wrong dress AGAIN! I'm done ordering from BOO HOO at this point. It's always a hit or miss. Lately being more of a miss! The dress is described as a cut out rouched. The dress they keep sending out has no cut outs anywhere!

Expected delivery was December 3rd I received it on the 10th. Took about 16 days to get it. I ordered two v-neck sweaters and a sweater dress. The sweater dress is nice, warm, but the material looks like i should throw it in the washing machine or it'll fall apart. The 2 v-neck sweaters are S/M and they are HUGE the v-neck opens up to reach under my boobs. The material is very itchy and looks like it will unravel. I'm keeping the dress but will be returning the sweaters

I have been ordering from them since 2014. Pretty decent quality for the price. Comparable to Asos but much cheaper and a lot cheesier! However the shipping is horrid! I placed an order on 11/24 and I paid for 4 day expedited shipping I still have not received my items. I have reached out to inquire about the addtl cost for shipping and lack of receiving the items the items with in 4 days and have yet to receive a response. Not happy especially since I paid for epedited shipping.

This site is AWFUL! They lost my order then I asked for them to just put the order back in and ship it to me because I wanted my clothes and THEY WOULDNT. All they did was refund me. I was told to just reorder my clothes and put them on two separate orders and they would pay for ONE of them. This is awful. I am so disappointed and upset. I have worked in customer service and you want to make the customer happy... they failed. They are continuing to insist that I reorder an order THEY lost and then pay MORE for it. DO NOT order from this site. It is a scam. They just take your money.