Boohoo

Shipping is fast, but the quality of the clothes is terrible. Transparent, flimsy fabric, damaged items, threads hanging off uncut. I would never have purchased the items if I'd been in a store, able to touch & try them on. Will be returning most of my order. The few things I'm keeping are because I can't find them anywhere else, but I will have to do some sewing just to make them wearable (two vinyl skirts).

My daughter ordered a swimsuit in the summer, but it never arrived. She waited for months but nothing arrived. Now I contacted customer service, and they told me we failed security checks so our order was cancelled and our money refunded. We never got any information about that, could have saved my daughter worrying the packet has been lost. And strangely they refuse to answer what security check we failed. We had a bad experience before ordering from a trendy website, and we didn't get any of the items from them either. I will never again let my daughter order from these kind of sites. We have deliveries from Amazon since many years, and never had any problems with them.

First time ever using boohoo. I've dropped 100$ on clothing and I'm from USA and was expecting a weeks wait for delivery. It's not been 3 weeks and I haven't gotten anything yet. Not only that they make you pay $10 for their shipping and it's still taking forever to arrive. Also when you try to track package, it brings you to strange website that can't track it at all. Never shopping there again and would recommend to anyone not either

Honestly I'm really surprised that a lot of people had very terrible experience with Boohoo. I'm kinda new to Boohoo; I started shopping there last year. Majority of my items came on time, and they were of good quality. Their sales are amazing unlike anything I've ever seen before. They always answered my emails in a timely manner. Maybe because I live in the United States I have no problems. I get plenty of stares from strangers whenever I wear their products especially their shoes. The only problem I had with them is the sizing of a particular jacket that was too large for me, other than that no problem. They always email me whenever my parcel is getting closer to my destination. If I buy a product from boohoo and I don't like it, I'll either give it to my sister or donate it. I'm too lazy to do returns because mainly all my purchases are items on sale. To all the shoppers who had bad experiences with boohoo I'm really sorry, but I do highly recommend them to people.

Unlike most online sites nowadays, Boohoo doesn't offer free shipping on all items and even more frustrating is that when the items eventually come (mine took one month to arrive from two states over) they are poor quality and not as they appear in the images on the website. I then went onto their returns page and had to pay an extra $15 for a returns label as they do not offer free returns. I will never buy from here again.

I ordered two pairs of shoes and they came in under seven days both amazingly and the quality is great! They paid duty and shipping is free depending how much you spend. You can't get any better than that! I'll definitely be ordering from them again! Thank
You!

I spend more than 200€ on this website and the quality of the product is third class. In 2 days fluff start coming out from the bottoms. I tried to contact customer service they are telling me how to wash them. Poor quality. Ridiculous customer service. Don't waste your money on this crap quality product.

Paid premium shipping, items were a week late, and cheap quality - velvet peeling of shoes on arrival. No remorse from company, no refund for shipping, no responsibility taken at all. Still waiting for item refunds, being told a load of crap - that it hasn't reached them, when tracking says it has. $92, plus $14.95 return shipping out of pocket. DON'T DO IT.

Worst online shopping website ever they deliver packages with no information mentioned on it just my name and to a courier and it took me 7 days of follow ups and nothing has changed. I havent received anything from their side until now the worst website ever existed

I used to love this site! I think I've spent over 1500 dollars here and at first the clothing I ordered was pretty good quality for the price and the shipping was reasonable as well. But lately the things I've ordered have ripped or just looked horrible after one wash. I just received a shirt yesterday and I tried removing the tag on the inside and it made a huge hole in the shirt! The Boohoo tag is still on the back of the shirt and I will never get wear it. Also a really cute flow-y dress was ripped at the bust when I put it on for the second time only. I'm not a big person so it doesn't make sense to me that these things keep happening. I've ordered two pair of black leggings and they were completely see-through. I tried giving Boohoo more chances because everything is good pricing and I've never had any real issues with shipping, but I am officially done ordering from them.

I bought 5 maxi dresses from boohoo and sent everything back. Everytime i purchase from here the material is vile, nothing lasts more then 1 wash, nothing looks like pictures. I dont know how they get away with it.

This site is a scam they take your money and never deliver your items and they have no phone number to be reached at. The customer service does not help you resolve the issue either. Don't buy from them!

Next day delivery not turned up need the parcel and all boohoo can say is there is procedures so now I've stayed in 3 days in a row to see if it turns up as since Sunday it's been with the courier to be told if it doesn't turn up by 9 tonight they can investigate? That means they have emailed the courier yes that's all they have done I can't have a refund immediately any they won't send it out again on next day so basically they don't care and are not even bothered nice company

I have ordered a lot from Boohoo, and they were usually hit or miss, but the coupons and sales made it worth it. I noticed as time went on that their quality was getting worse yet they were getting more expensive. I finally decided to try them one last time, and got my answer. I ordered two matching sets and the quality was horrendous. Normally returning something is free, but they must have recently changed their policy because they charged me to return it. I basically payed $15 for shipping there and back for clothes that were the quality of $1. Never ordering from them again.

Like the title says, Boohoo sells trash with terrible customer service. My package has been lost for over 2 weeks and Boohoo is doing nothing to resolve the situation. UPS has informed me they are receiving numerous package from Boohoo that arrive completely empty. Screw Boohoo and their awful customer service. You get what you pay for, and in this case, it's crap. Right now I want my money back

I read all the bad reviews, but the cute clothes were too much to resist! I placed a small order and it shipped to CA, USA to check them out. Arrived in around a week and a half and the clothes are so adorable. I saw most everything was polyester, but it looks like cotton not cheap polyester. I received a plain tank top super great color and style and an off the should top that is really great. Also got a silver bracelet. I'm 100% happy and will buy from Boohoo again.

So surprised about amount of bad reviews. I ordered 3 dresses and they told me it will arrive on June 6. Today is June 6, I opened my door, and my items were right there waiting for me to bring inside. I am satisfied with the dresses, only 1 of them doesn't fit, but I did that on purpose to reach my goal to fit in a small ;) but other than that, I would definately buy from this site again. It's cheap and the order comes one the date they stated it would come! :)

Trying to return stuff and to get my money back no one replies to emails and when you call them they say they can't take calls so disappointed not only with service but thinking i will loose 50 pounds as they seem dodgy

Of course I was a little skeptical about this company because of all the mixed reviews I had read before buying from their online store. I was worried my order would take forever to get to me, if at all. But low and behold my order took the standard 8 days to get to me(it would have even got to me a day early if it wasnt for USPS being closed on Halloween). And the products were great quality for being 50% off. Everything looked like how it was presented online. I will say the only downside about this company is that they ship their products from over seas so the first couple of days there was no tracking, no word on the whereabouts of my order and I did freak out a little bit and contacted their customer service a bunch of times which is what I think a lot of people writing reviews on here experienced. You just have to trust in the company I guess and cut them a little slack. Will be buying again from them definitely.

I received an email today from Harriett who has assisted with the refund of this order. Although it did take a long time and a lot of back and forth messages she was able to help me resolve the issue.

Thank you Harriett.

I ordered 2 dresses for NYE
After waiting for 3 weeks to receive my order I finally got my packages and they sent to me the incorrect size on one of my items. There is no phone numbers to reach Boohoo so I sent an email. Their response was rude and robotic.
Boohoo refused to take responsibility for their shipping error and send out my correct item. They are very unprofessional. Will never shop with them again

Very poor customer service. Ordered a product and received a cheaper brand. Boohoo refusing to refund the difference even though it's their fault! As you can the quality difference!
If you order something you cant or they cant even cancel the order.
I've been a customer with them for a long time and when something goes wrong and you try to get help not interested! Never using again!

Their sizing is way off, made a huge order of clothing in my normal size and some a little larger to be baggy, yet absolutely none of it fit, not even the larger items! Sent all of it back, ordered again with different clothes bigger sizes, some things fit but others didn't even though they were the same fabric and size. Sent all of that back too, completely pointless. Even shoes in my normal size didn't fit!