Boohoo

As the previous reviewer, I was skeptical to order, because of so many bad reviews, BUT I went ahead and ordered. I'm glad I did. Their stuff is very trendy. It's very affordable (they usually have 50% on all the time) and once you figure out what size works best for you (I did have to return a few things due to wrong size), it's seamless. I live in the US. The order was processed fast. I chose regular shipping both times and was ok with waiting a few days for it. Returns are just as easy. There's a US address you send your items to for a flat fee. It's all easily done through their site and you get a return label. I got my refund about a week later after it was delivered to their address. Never once did I have to contact customer service. In conclusion, once I need another round of sexy and trendy clothes, I'll be pulling up their site on my phone. Don't be afraid! Order what looks good to you! And just be patient.

I ordered from Boohoo US site earlier this month because they had everything on the site 50% off. I took the chance and ordered almost $200 worth of stuff for 1/2 the price. I also chose the Super Save shipping which at the time of purchase was $0. My delivery tracking said it would take about a week 1/2 to get here and it came 5 days earlier. I am a size 2 US, I ordered everything in a size 4 and it all fit perfectly. Very pleased with my experience and also lucky it seems like others have had a bad experience.

Their service is terrible! They didn't send me what I ordered. I sent it back 3 weeks ago and there is no response or verification that the transaction is being corrected. It's like they took the return pocketed the money and moved on. Which is fraud. I suppose they stay in business via their marketing. They market themselves well and the prices are cheap. The clothes look cheap too but you get what you pay for. So what is the window for waiting for them to fix things? 6 weeks? After that I'll seek legal action.

This site is an alright site. It's based in the United Kingdom and has generally low prices on trendy items. Not everything is good quality. I bought a t-shirt that had a slight hole in it but I was able to repair it. They have really affordable leggings. The good thing about this site is that it has free shipping to the United States if you spend over $25 US Dollars. When I ordered a pair of leggings that went out of stock, they responded quickly to my inquiry about what happened and the money was credited back to my credit card.

I have ordered clothing from variety of websites and have never been this disappointed. I payed $15 for expedient shipping and it's been nearly two weeks and I am yet to receive my package. I tried contacting customer service and have had no luck. UPS also does not have my tracking information. I was also told by multiple friends that they experienced the same thing. It's the first and will be the last time I ever order from this website. Between customer service, reliability and shipment it has been my absolute worse online shopping experience.

I've been ordering stuff from Boohoo for about 2 years now and have not had any problems. Shipping usually takes about 2 weeks, so if I need something for a specific time, I plan ahead. I've never had issues with returns. Clothes fit true to size and they usually have some sort of sale going on everyday.

I ordered on Boohoo.com because they have cute clothes. The dress that I received did not fit me right so rather than deal with the hassle of returning it I just gave it to a friend. That's not my main issue though. A few weeks after I made the order online someone attempted to use my credit card out of the country for a bogus transaction. I have NEVER had any issues with my credit card being hacked until I made the purchase through Boohoo.com but thankfully Chase caught it before the transaction was processed. Be careful.

I was skeptical of buying from this site but I ordered while i was 16 weeks pregnant so I could afford it to come a little late. Everything arrived on time and I had a tracking number. Everything fits! Quality isn't the best but will work well for maternity. Cant beat the prices! Would definitely buy again!

Only giving them 1 star because 0 is not an option. Absolutely shocking service! They sent me the wrong item, and after requesting a bunch of information some of which had never been shared with me (like the product code of the random wrong item they sent) they refused to send the correct item, even though the screw-up was entirely on their end and the item had been ordered for an occasion so was time sensitive. Avoid this company at all costs if you value your time and money!

I received my first order after two weeks to US. Granted the prices are cheap but the quality is terrible. Im a frugal shopper but I have bought better clothes for cheaper. Will never order again. Shipping back would be to expensive as it is only free within the UK.

The company is a joke. Customers service really sucks. Sent wrong item, I contacted them on several occasions and no feedback. I am sitting on a jacket which I never ordered and my dresses of much higher value never arrived. Boohoo won't even give me the time of the day to respond. I buy a lot on line but this is the worst online experience I have ever encountered. Are they hiring illiterates and truly dump ppl? The whole company is a laughing joke. Get you act together and my money back otherwise I am reporting you to the ombudsman...

Worst. Customer. Service. Ever. I think their customer service "people" might be 'bots, programmed to find keywords in your email queries and pull pre-written phrases that might (but probably don't) address your issue.

Christmas sweater ordered: 11/28
Promised date: 12/8-12/11. Perfect! Christmas party on 12/13.
Today's date: 12/18. Still no sweater, and they asked me to give it a few more days. In a few days, the sweater will be basically useless.

Awesome.

Like the title says, Boohoo sells trash with terrible customer service. My package has been lost for over 3 weeks and Boohoo will do nothing to resolve the situation. Fedex has informed me they are receiving numerous package from Boohoo that arrive completely empty. Then Boohoo makes it impossible to receive a refund for a package that never even showed up. Screw Boohoo and their awful customer service. You get what you pay for, and in this case, it's crap.

I recently found this website and am so sad I didn't find it earlier! The material/quality to price ratio is amazing. I hear some people online compare it to Forever 21, but I have never received anything close in comparison from Forever 21. Boohoo's clothes are very on trend, but at a reasonable price. You can almost always get 40-60% off and $10 shipping. This is a UK website and I live in Eastern Canada. I have never received a product later than 7 business days, which is pretty amazing if you ask me. I do understand some people have had issues with the shipping, it just hasn't happened to me in the 6 times I've ordered from them.

Looking for some clothes for upcoming summer, I have run across boohoo website in UK. There I have seen very interesting clothes, among them one beautiful yellow suit. As I did not hear before about Boohoo I was a bit afraid to place an order. I did some research and bumped into this site with all those negative comments and experiences. After reading it I just convinced myself not to buy from them. Nevertheless, I could not get the yellow suit from my head, so I have decided to take a risk. I have ordered few things. Delivery was fast, regarding the fact that I have ordered it from other country. My package arrived within 5 days. The quality of the clothes was very good if you bear in mind how much it costs. I am very happy with boohoo and will order with them again.

This company takes the biscuit when it comes to incapable customer service, ordered something on the 04/05/2017 (worth up to £40), they failed to get it delivered to me via their courier (MyHermes of all people), claimed that it'd been refused by myself (which it hand't even the courier apologised today for the previous courier holding my parcel he never bothered delivering it at all, they're gone to the dogs this company literally.

I have therefore informed trading standards via Citizens Advice (The CAB) and going to inform them that this is completely unacceptable conduct by a company, saying I refused it when another courier actually apologised today for the previous one refusing to deliver to my address on the 05/05/2017 as promised in the order by boohoo.com.

Not going to bother buying anything from these idiots ever again that's for certain!

Never order anything from this site that would be for an important event or needed in a timely manner. The expedite is a joke. They charge you $15 for 3 day shipping to the states and on 3 different occasions i never received the items in time. Although after writing on twitter i did
Get a shipping refund, it still screwed me over and i ran out last minute to find an outfit. I asked boohoo to waive the return shipping charges and i was told
They couldnt do it.

Horrific clothes, more appalling customer service.

You have to PAY to mail back returns, and when u do, they will not refund u anyway because they are con artists. They owe me $75 from October and are refusing to refund me. I'm disputing the charge with my bank. Never ever shop here! They do not deserve a dime of your money. The clothes are god awful as well. I hate this company and if I could spit on them I would. Spread the word, do not shop here. They need to be shut down.

Delivery is quick, package has always been nice. Products I have ordered always have came looking exactly the same as in photos. Once I made a mistake writing wrong country in delivery address, I only found that out after a few days, but Boohoo team was very understanding and when I contacted to them they redirected package to my address. Service is really good and they answered to all my questions very fast. Only thing I could advice is to contact with them through their official Twitter account writing them on DM.

Customer service $#*!ing sucks one of my items came dirty and the black jean shorts I liked out of everything I got faded after the first wash. Id still to forever 21. Plus I paid for faster shipping and it still didn't arrive on time. I sent my returns out over a month ago and still haven't been able to contact a real person through customer service. I'll come back and edit this if they end up putting the money back on my card.

The app doesn't accept giftcards but they don't advise of this apart from in the T&C's (who's actually reading them) not me, I assumed they had created an app that worked considering they promote it. I put my work points towards a giftcard and I never should of because it's been a massive waste of time and money. My giftcard still doesn't work after using it on the website and on a desktop, like they said. Customer service is terrible, no one actually answers your query.

I ordered a sweater from Boohoo. It's not as snug at it looks in the picture, and it's made from an itchy material. Not great quality, but I love their customer service. They always get back to my emails super fast. I'll keep browsing boohoo, but watch out for a lack of quality.

The price of items is very cheap which is good if you need an outfit for one night only etc.
However, the quality of items is so bad! One time I ordered some trousers and throughout their first use (after only a couple of hours), they split completely down the front and for the rest of the night had to be covered by a jacket tied around my waist - not a good look!
I'd rather pay more money for something of better quality as with these clothes your money is wasted on a couple of hours of wear