Boohoo

Poor customer service, no exchange for poor sizing of shoes - which run at least a half size too small. Unfortunate since their styling is cute, but I will never shop there again. Spent almost three times the cost of a pair of shoes in shipping charges and still not receive a pair of shoes that fits.

I waited a whole month for my clothes when I paid for shipping that was promised in 7 days. My parcel apparently got lost while being shipped and it took multiple emails for the boohoo team to realize this. After many complaints and questions, I was promised a $10 gift voucher that I did not receive. 1 of my items were then out of stock when they replaced my order. Once I received my parcel a whole month later, my jacket and one of my shirts were 2 sizes too big than the size i chose. They're good quality clothes but not worth the wait, stress and inaccurate sizes.

I have been buying from boohoo.com for over an year. They initially had some delivery related issues (late deliveries, products dont arrive but appropriate replacement or refund was provided) but i have noticed the same has improved in the last couple of months. The clothing material is good, but they do have some cheap type clothing too however I feel this is reflected in the price anyway. So far i have found their clothes to be of good quality.

I ordered a dress 10 days before a wedding. I paid $6.99 for faster shipping so it could arrive in time. It showed up a week later than it should have, in total a little over 2 weeks. After three emails where I thought I was being incredibly clear about my situation I was at a dead end. They refused to refund even just the postage for the inconvenience, they refused to pass me on to their superiors and they made no effort to compensate me whatsoever, not even a $10 gift voucher just as an example!

If a company wants to continue their success they must treat their customers fairly and properly.

They will not look after you as a customer.

I ordered 5 pieces from Boohoo last week and my order arrived within 5-6 business days to Australia with super saver shipping. I have ordered from Boohoo in the past and have paid for express and standard shipping but they always came within 5 business days. Quality wise, you get what you pay for. Some items of clothing are worth it when they have 50% off sales. The items I bought all fit perfectly, they looked exactly what they looked like in the pictures.
Overall it was a good experience and I would buy from them again.

If I could out no stars I would. I ordered a pair of boots well over three weeks ago for New Years and I still have not received them. It's now 12/27/16. I emailed them yesterday and they sent me an email back saying my shoes will arrive on 1/2/17. There is no way a pair of shoes should take four to five weeks to get to me. This is ridiculous and I will never order from here again. I'm livid

I did a big order and the only decent items were the jewellery, all clothing items either very cheap looking or bad sizing, the bodysuits don't fasten as there too short. One T-shirt had holes in it and another with dirty finger prints and clothes had a horrible smell!

The products take long to deliver and when u track your package it gives wrong information. The clothes are horrible quality and not true to size. I'm going to return and am nervous about getting a refund because i see a lot of people have yet to receive theirs

Just don't waste your time and money. I received only two pillowcases after having ordered those, a duvet cover, and a set of sheets. They claimed the entire order was sent. My credit company took their side, and I have to pay over a hundred dollars for two pillowcases.

Been using boohoo for a long time now and their customer service does change quite often! But mostly it is quite good. And very fast delivery times and good pricing so i will definitely continue to use!

Their returns policy for US residents is confusing and not customer friendly at all. I'm a frequent online shopper and other 'smart' companies usually provide a shipping return label at no additional cost because they understand the value of keeping the customers happy. However, for your company, I'm expected to pay out of pocket to return something that doesn't fit properly? Your site advertised the fit incorrectly and now it's the customer's fault?

I hope the management team gets this message. Because your company isn't willing to provide a return label for $4 USD, they've now lost a lifetime customer who would have purchased exponentially more and because of the dissatisfaction, will spread the complaint like wildfire. That, in itself, sounds like a bad business decision to me.

Hopefully, your company's bad business decision won't lead to your downfall such as the bankruptcy of Forever21.

For years I was a die hard customer of Boohoo and never had issues with orders and clothes are good quality. However recently they began to use a new carrier (Royal Mail) of which lost all 3 recent orders. It was a hassle to go back and forth with Boohoo through email. They eventually resent one order through different carrier. The other 2 refunded. Unfortunate Boohoo will no longer be the reuptable co. It once was due to this carrier.

Do not buy anything from them. Customer service is horrible. Trying to get the correct items sent to me has been a hassle. They have no customer services skills or quality control! This has been the second incident. Gave it another shot because I understand mistakes happen. But no one has the time or money to be inconvenienced.

I purchased a few items from this business and they shipped it to my old address, no way of contacting customer service, have to contact them by email. When I sent an email reporting where the package was going, I was told go to the address and get the package from whoever lives there? Wth? That place is over 30 miles away and Im not walking up to any stranger's. Lost my money and items and not boohoo, or UPS offered any resolution. Worst customer service I have ever seen.

Used to like this site. However now the clothes are very poor quality with questionable sizing. Returns are expensive if you are in Australia and they take forever to refund your money. There are much better sites with cheaper return options and better quality items. Boohoo sale items are cheap for a reason! Will not use them again.

I found this site by chance & was reluctant to order because they are U. K. based & I didn't want to wait forever or pay customs. I've never paid a dime! I have ordered multiple times. Received most items within a week & have never had an issue with the quality or sizing. I am shocked by all the negative reviews because I have nothing but positive things to say! I will continue to shop & highly recommend :)

Absolutely terrible experience. Trust me this company has some shady practices. Through their fault, they delivered my purchases to the wrong person.
They would not refund me!
I told them this was illegal. No difference. Not able to telephone so you get worn out trying to email, just to receive the same response but no refund. So you give up and lose my money.
NEVER again

I ordered 4 items and got them in about 8 days. Everything was true to size and fit the description and pictures pretty well. For the price everything was decent quality. I'm overall really happy with my purchase! Will order again!

I ordered on 12/6/20. I received a shipment confirmation and tracking #. On 12/18/20 the company emailed me claiming weather delayed my delivery from Fedex. Called Fedex today 12/22, they haven't received a package the company only made a shipping label. There is no phone # had to Whatsapp them waiting on a response. Will never order from them again these were Xmas gifts. I now have to try and find the items at another company in time for Xmas. Horrible company!

I placed an order on their website, paid for next day delivery, six days gone and nothing received, sent an email to their customer service, I was told to wait another 7 days before they can process a refund, who on their right senses would pay extra for a next day delivery if items aren't needed urgently! Stay away from Boohoo if you love your peace.

I like to shop at Boohoo because of their great deals, everything is 50% off most of the time and every now and then you'll get a 60% of deal if you receive email alerts from them. The only issue I've ever had was ordering a purse from them, I felt the only photo was misleading making the bag appear larger than it really was. The picture made the tote-like purse seem longer by about 2 inches compared to the actual bag I received. I reviewed the bag on their site and expressed this concern and they never responded. I've reviewed a few other products on their site as well and Boohoo responded grateful for my reviews. I love the quality of the bag and I wear it often just as I do the clothing I've bought with them. Overall, I would recommend this site just be sure to read the dimension details for each product and covert measurements if necessary because they're a UK brand.

Love the quality of the clothing however I was missing a T shirt. Rukhana was very helpful and polite. 10/10 for the customer service they were able to help address my needs swiftly. Keep up the great work Rukhana. Thank you.

I ordered a parka jacket. I finally got my package and it was missing some hardware and it didn't suit me. I processed a return. They then refunded me minus the shipping cost which I paid for. So, I contacted customer service to ask why. Their response was rude. They said because I didn't contact them prior to my return. Why would that matter when obviously this jacket was going back because it was damaged.
Boohoo refused to take responsibility for their shipping error. They are very unprofessional. Will never shop with them again