Boohoo

My daughter bought a dress from Boohoo for her grandads funeral, when she opened it there was a hole in it, which looked like a scissor cut, firstly an item should not have been sent out like this, I had to repair it the best I could as we was limited for time as the funeral was the next day. Although what's even worse I emailed Boohoo and they requested photos of the hole which I emailed nearly 2 weeks ago, and I still haven't heard anything! Terrible service at such a distressing time anyway, and don't have the decency to reply or even bother resolving the issue. Absolutely disgusting customer service at anytime but at a time like this

The quality of the clothes I receive has always been good, and I have made 9 orders from Boohoo, but recently their service has been awful. Shipping to New Zealand is meant to take no more than 8 days, but my last two orders took more than 3 weeks. I recently ordered on Monday, and they say my order will not be dispatched until Sunday which is absolutely ridiculous as all previous orders were dispatched the day after I had ordered them. I had previously been very happy with the prices and quality of Boohoo but recently I have been very disappointed with the delivery and customer service and am considering not wasting my money buying from them again and instead buying from a shop that will send me my products in less than a months time. (to make this sound worse, I ordered makeup from the US and it arrived in 5 days.)

I have been ordering on boohoo for a couple of years. I have never expected the greatest quality, but of late the material being used is useless after one wear let alone one wash. Sizing differs from item to item. I don't ever bother to return, I just throw away. Have never had trouble with deliveries. I think a better description of the material would be a great advantage. I have had lots of dresses that I am unable to wear because they cling or are so this they hang like a dishcloth. Plus the prices are going up average was £10 not not a lot under £15.

I ordered two coats. Same size (12-40). One was too small for me, the other one too big! :/ Not to mention the colours were quite different from the ones in the pictures. I ended up wasting a lot of money for the shipping ( especially to send them back, bc of the weight) It is not worth it at all! They should be more accurate in describing and sizing!

I am usually a small to medium and ordered the UK 10 which would be a medium and nothing fit! The clothes are awful! Not true to size and very poor quality. Do not recommend. They don't have reviews on their website like fashionova does for this reason.

Worse shopping experience. I read all the reviews after I placed my order by then it was too late. It's been two weeks and my order still hasn't arrived although I paid for express shipping. From the reviews they should remove all the shipping options and just say it will get there when it get there.

Hopefully my items (whenever I receive them) or at least decent.

At this time I don't think I'll be shopping with boohoo again.

Ordered a dress on 26 November for my daughter's birthday, paid extra money for extra quick delivery, it is now 28 December and still no sign of the dress. There was apparently something wrong with my address, but was never told what exactly. Gave them the same address, phone number just in case delivery guy had to contact me how to get to my house. Still no sign of my order. It was ignored completely and my order was "closed by system" - whatever it means! Cancelled my order today. They better not have any problems with returning my money! This website is a waste of time. Don't recommend it at all and I will never shop on this website again!

I really wished I read the reviews before purchasing. The clothing is definitely different than what's pictured on the model. POOR QUALITY and thin see through material. Weird leg shapes in one of the jean shorts. Save your money!

I spent around £100 on clothes for my daughter. All the size 8 fitted except for one skirt. I asked Boohoo to swap it for a size 6 and they insisted that I paid another delivery charge (around £5). Also, their Customer Services was horrendously slow in responding to my request.

Quality is poor. Sizing is all over the place. Terrible customer service. They send wrong sizes out. They lost my parcel and refuse to give me a refund. I have written to them twice and they wont acknowledge me. Ignorant. Please do yourself a favour and dont buy from this retailer!

I ignored the bad reviews, thinking that I everything will go well with my delivery.
Well guess what. My first delivery, and they already let me down.
Don't order from BooHoo ever. Please. Just don't. Order from somewhere else, even if it more expensive. You'll just lose money if you order from BooHoo.
Their items are low quality, refunds take long and you end up losing money.
BooHoo is a total scam.

The excess material in plus fitting makes you feel like a clown. It is not proportional. I took a chance and it did not work out very disappointed. I won't take a chance again since there are no returns.

I had an issue with my Credit card and was only able to speak to some random robot on WhatsApp who did absolutely nothing to help! I called the bank and they indicated that the issue was on Boohoo.com's side and that they needed to resolve quickly. The entire ordeal was super frustrating and left a bad taste in my mouth for this company. Terrible customer service. Don't waste your energy ladies

Worst online company ever, the quality of the clothes suck, they don't ship out when they say they will. My tracking number didn't even work, and last but not least I was missing half the items from my order. No way to get in contact with them but "twitter" and they reply when they feel like it. The email does you no good. They don't reply to emails at all. SAVE YOURSELF!

Received a pair of pants. The stitching is awful. They look like something from the dollar store. When I saw the item online it looked very different. They fooled me once. I won't be buying anything ever again online from these unknown scammers. Will not wear them. They were very expensive when you also include the shipping.

I have ordered from boohoo numerous times, I had a package get lost. Contacted customer service. Immediately took care of the problem. They tracked the package down and received it a week later. Super cute clothes.

I was super hesitant to order from this company because of all the poor reviews I found online but my experience was EXCELLENT! My U. S order came in exactly six business days as their website stated. The dresses were of high quality however two of the dresses were too small. I printed the free return shipping label, and shipped off my return. In about a week I received an email saying they received my return and will process my refund. In about three days my refund was in my account. They did everything that the reviews said they don't do. In addition, after I placed my order, I wanted to confirm that I ordered the dresses in U. S size. I reached out via Facebook direct message and through the chat on their website. In both instances, a representative responded within five minutes to answer my question. I am very pleased with their level of customer service and will continue to order from them.

Order never arrived, contacted customer support multiple times but had to wait 16 days for boohoo to investigate the issue with my items. After the 16 days waiting time + shipping expected wait time which is now 4-5 weeks long, they informed me that the parcel has been lost and half my items are now out of stock and can only issue a refund for them and ship the other items out. Needed these items before I went on vacation and now I will not get them in time and also receive half my items after around 1 month and a half...
Awful experience will never recommend to anyone

Just make sure everything you buy your 100% sure of from shopping to typing in your address. Customer service is horrible, they take forever to respond, don't type grammatically correct, and they don't have alternative for getting a refund when your package doesn't arrive. Spent $100 and they lost my package in the mail and never refunded the money. Not worth it unless you can be 100% sure... and I thought I was responsible and careful.

My wife wanted to order some items so when we went online, we saw that men's items had 40% discount so I thought I'd buy some trainers etc.

After trying a free delivery code, which had been accepted, after I paid for the items, I noticed that the discount had changed from 40% to 30%.

I emailed them about it and was told to provide evidence of the 40%, which at the time I didn't have but my wife had, so later emails I sent the image.

The reply to the image was that I have been charged 30% discount but no mention of the 40% or the free postage so I am at a loss of around £15.

I will certainly not be buying from these ever again.

It's disgusting that there's no phone number to contact them on either.

I have ordered many times from boohoo.

As with many of these fast fashion sites the sizing is almost always all over the place!
The quality is hit and miss. Most the the fabrics are similar- the stretch fabric is of decent quality the cottons are usually very cheap. Don't wash wel and generally what you pay for. I have got the jackpot a few times where the cut and quality is excellent so again. It's hot or miss and for the price you can't really expect more than that.

I ordered two dresses from Boohoo and it's impossible to return them. There's no phone number to get help and the website won't accept the order numbers or email address or my phone number, which are all typed in correctly to start the return. The website says they don't have any information that corresponds with the information I provided, therefore the return can't be started. When I tried the robot chat it doesn't answer my questions or address the problem, it just keeps asking what it can help with and ignores my questions.

I've been robbed of my money with no way to return these dresses. The dresses were horrible btw. Huge in size and way too long - not at all like the photos.

So I emailed the company to ask have they received my returns. One email said they haven't and the next 2 days, another email was sent, stating that they didn't receive it and can I send proof of postage? As much as I shop online, my packages have never been lost. Mind you, I am in Maryland, the warehouse is in Georgia, it only takes 2 days to get there. I went through the same thing Missguided. I don't have proof of my tracking number, is that there way of stealing my money! This seems to be prior practices according to other reviews!