Boohoo

Received a jacket in the mail with a giant hole in the back shoulder. Did you think I would not notice? Do you even do quality control before dispatching your items? Boohoo is a complete disgrace to online shopping. The price should be much lower for the lack of quality. I don't even know if I'll pay $5 for any of their jackets. It's really not even worth anything.

I ordered 6 coats from Boohoo because they were on sale. I selected a combination of sizes 4 and 6. I received all size 14. All the coats were enormous and had to be returned, which cost me $50. Customer service was unhelpful and refused to admit fault, enough though my entire order was wrong. Avoid at all costs

Terrible. Never never again!

Ok. To start with. Boohoo sizes 34 EU is 40 EU, when you order S you get L.

Wanted to return those super huge S items and couldn't do it for free. Though in the site they give you a picture, it's free

We had our credit card number stolen today, and your online company refused to accept the thief's order. We are so grateful that you didn't let them purchase with our credit. After reading your customer reviews plus your comments, I am impressed that you seem to value trust. Thank you again for refusing to support dishonesty.

I returned a top two weeks ago and have still not received a refund! Emailed 4 times now, they replied saying I'd have my money in 48 hours this has now been 3 days, I've still not had my money back! Never going to use again and I'd advise everyone else to do the same! Avoid!

Their fashion is a little "out there" for me, but occasionally I'll find something that I like. But this is why I have only ordered from Boohoo.com once so far. I had no issues with the payment and shipping process; I ordered two dresses, and was grateful for the free shipping. They're based in the UK, and me being in Australia I understood the delivery time would be a little extra.

My dresses took about two weeks to arrive. One dress had a brown stain, kind of like a dirty finger print, and it was very obvious due to the bright colour of the dress. Both dresses came with poor plastic belts that were useless; they were far too long and flimsy, I had to wrap the belt around my waist twice for it to fit. The dresses come in different sizes, but the belts don't, as if they expect one belt to fit sizes from 6 through to 18.

The dresses, however, fit me to a T; they were the perfect shape and size.

This company is a joke. Do not order anything from them. As you will see from going on any of their social channels, they failed to get orders that were gifts to others for Christmas in less than 30 days. On top of that they have no customer service, and will fail to compensate for any of THEIR shortcomings. Worst experience, please do not purchase from them and let all your friends know to beware.

I spent 300 dollars i dont like anything i received. Omg. Every item list ugly and I cannot wear it I did not get my money back be careful giving your money to the site anyone not good looking clothing at all be careful please they're taking advantage of people

I was a first-time customer and the two items I ordered were poorly made and one was damaged as well. I have contacted customer services three times in just over a week and have received no reply beyond an automated acknowledgement email. This is the worst service I have ever received and I shop online a lot! They also do not have a company telephone number which makes me very suspicious. Don't risk it with this company.

Shipment arrived after more than 2 months late and half never arrived. Worst place to buy clothes, nothing like the photos. Very cheap fabric and finishing, wrong size, wrong color, way shorter than it should be, everything is just wrong. Horrible experience, never buying from this company again. The rating should be zero

They have a really good photographer/art department because their items look so beautiful on their website. Do not believe it.
The fact that they dont allow for reviews on their actual website on the individual items says a lot about the company. Their clothing is junk. And they know it. So they lure in trusting, unsuspecting new buyers with their pretty pictures and discount offers. Steer clear.
I bought a bunch of items that looked good on the website but are horrible in real life. The materials they use are junk. Very cheap quality, some are not being wearable.

I made a purchase from BooHoo about two weeks ago, and when the package arrived (three days ago), I found that only 5 items out of 9 arrived in the package. I contacted customer service and explained what happened. They replied that the package arrived in its entirety and no item was missing. I explained to them repeatedly that the order did not arrive with all the items and I even sent them a picture. It really didn't interest them, they simply answered me that an "inspection" they did with the security cameras saw that the package was packed and all the items were in it. I asked them for the photo of the security cameras but they refused on the grounds that it violates privacy laws and that I would not receive compensation or the possibility of a return. Their service is terrible and you should not buy anything from them. It can only be described as a $50 steal from the order I placed. I will make sure to post this everywhere I can!

Bought alot of items and never had an issue but bought this set and wore it once for few hours-washed it that day and when I went to wear it next found the material of all tearing and disintegrating. Won't buy again,it's too hit and miss.

The first two pics are of the shorts,the third pic is the long sleeved shirt.

This company has taken so much money off me so I am utterly disgusted at how I have been treated! They got something wrong with my order so I wanted a refund/replacement and also to send another thing from this order back which was nothing like described AND clothing from a previous order too. So they delete all my previous orders to prevent me from doing so and ignore my messages via WhatsApp and Twitter!? Shocking customer service! Oh and they conveniently have no phone number for you to call. Wonder why?!

I ordered a Prince Tshirt from these- It arrived and was pure orange and clearly poor merch if official at all. I contacted customer service and was told that it is the same picture just brighter in colours

I am truly appalled by their customer service and the fact they ship poor quality goods and think it's ok to do so.

I tried twice to get the right size from them and both times they were wrong. I also ordered a blazer and a romper. The quality was poor and it just looked cheap on.

I contacted boohoo and their customer service replied within 24 hours. I tried 15 times. Not once was any kind of resolution offered.

Buy from them if you want, but they are a joke.

Horrible, customer service non existent. I purchased a wrap dress $107 all said and done, it shows up and no belt, making the wrap dress useless without it. It's always something when you order with this "company" you order a size 12, they'll send you a size 18…. I've emailed multiple times and no answer, no one replies on the live chat either. Really upset about this experience.

If I can skip giving a star I would. I ordered back in Jan. 11,2023 and paid with my credit card. It said that the courier is expecting my dress but till now I have 1/29/23 not gotten my order. I contacted my credit card company and reported it. Credit co. Is disputing my order through Boohoo. I should have looked at their reviews which is bad and would have saved me from all this disappointment. I have never in my life ordered and not get my orders online till now!

I am appalled - boohoo messed up my order and sent me completely wrong sizes and they are asking me to complete a form and wait 14 days for a refund after i have spent hundreds of pounds with their company! It is ridiculous that they still continue as a business when they make so many mess ups and the customer always has to pay for it. Not any more! I am not filling out stupid return forms for the items you have messed up for me... i am not a size 8, im a 12 so therefore this should be dealt with immediately - not after 14 days! The customer care is a disgrace and i will let the world know about this!

Boohoo is such a joke with their prices. The jack them up high and try to put it on sale. The amount fluctuates all the time it's never a consistent amount. They are always 60% off but today is their Black Friday so I put it to the rest. When I went online to see if there was really going to be sale what they do is increase the amount t of each item then put it on sale. Everyone needs to be aware of this!

I wish I could give 0 stars. They are scammers! I order my items over two weeks ago. I got an email letting me know that my item will be in route soon then on the 7th May I got an email stating that there was a shipment delay. Even when I logged in on my account through then it said my item was delayed. So I put in "query " to try and done our where my items are. The representative messaged me back saying my item was delivered on May 5th. How is that possible when two days after that I got an email saying it was delayed. Then I speak to another representative she tells me I have to put in another query. Just constant runaround. They take your money but you don't get your product.

I returned a bunch of items, which added up to over $100, and I have yet to receive my refund. It has been two months, and even though I contacted their team many times, they say they would refund, but they never do. This site is a huge scam, do not waste any time even looking at their clothes, it is junk quality and their customer service is the worst.

This is seriously the worst online store I've ever ordered anything. The products are much worse quality than the pictures on the website show and I had to return everything I ordered (two dresses, a bag and a necklace). This has never happened to me before and I buy most of my clothes and accessories online. Even worse is their absolutely horrible customer service, or more like lack of it. I had to contact them because I had some issues with the return package and both the answers in their official Facebook site and their email customer "service" were rude and snotty. I will never ever order from them again and highly recommend to stay as far a way as possible.