Boohoo

Ordered size 16 clothes, received size 22, and 24! No customer number, only email. T-shirts pictured on site we're women's, received men's t-shirts with same print. All jeans and skirts are 4 sizes too big. One satin Cami ordered the strap was broken. These clothes are flea market quality! $329 worth of useless clothing!

I ordered a dress from boohoo on Saturday, March 25th. I received it today, 04/05. (Perfect timing- specified for the expedited 6-10 day shipping option). Today is 8 business days since i placed the order. I read the reviews after ordering and was biting my nails. I have a wedding this Saturday and was worried i'd have a shipping issue. I ordered up 1 size, and to be honest i'd say the dress is pretty true to size! I have a little extra room in the top area but nothing noticeable! Teh stitching and clothes quality if what you'd expect from looking at the picture & the cost. I honestly can't believe the negative reviews! Color was exactly as described. I really don't have any complaints. Also, i'm in Florida, USA. Shipping right on time :)

I have paid for express shipping on my last 4 orders, and all arrived weeks (not days) late! Now, I am in a situation where my current order has been delivered at all, and my tracking number is showing up as "invalid/no data available". It was a $300 order, and Boohoo keeps telling me that they are "looking into it, and to stop emailing them!" I am fed up with this company. The clothes are cheaply made, and there is no customer service number to call. I will be reporting them to my bank and the BBB if my money is not fully refunded. Shame on you Boohoo- do not offer express shipping if you can't deliver!

Worst experience ever! Paid for express shipping, 3-4 business days… it's been 9 business days and it STILL hasn't left the United Kingdom. I've reached out everyday after the 4th business day asking for a refund on the express shipping fee and they refused to refund it, actually asked me to pay the standard shipping fee! Seriously don't waste your time, money or energy on this site!

I ordered three items from their website, two dresses and a 3 piece set all the same size. Received them all after a week. The two dresses were too small while the 3 piece set was too large and has a hole on it!
So, I paid $4 to return the items, knowing that I have already paid $15 for the shipment.
I highly not recommend Boohoo. It was my first experience and the last.

Please make yourself a favor and dont buy anything from boohoo.
Besides that their item don't look nothing like in the picture, the material is superr cheap and the sizes are too big their costumes service sucks as well.
I tried to return my order and they said they are having some troubles accepting Visa cards so they told my to asking any of my friends if they have maestro cards. How unprofessional is that?
And in the end i can't return them because I can't pay my 4$ fee but there was no issue with my card when the got the money for the order.
Totally scam. Please don't buy from this website.

I would've given them negative stars if i could. The worst ever trashy materials i ordered 8 items, material is the worst bot true to size. So i decided to keep 2 and return the rest. The two items i kelt literally shrunk after the first wash not only that, the sweater got ripped some how pic attached, not judt that when i went through return website they wanted to charge me more money plus that i'm gonna pay at usps. What freaking service is that. So disappointed will never ever buy anything from boohoo again and will never recommend it

This is only a good company if everything fits you and you never have an issue. I was sent the wrong size Hoodie which took 2 weeks to come. CS takes 2-3 days to respond to your email. There's no phone number. They told me they sent out another Hoodie and expedited it so I would have it quick. It's been another 2 weeks and no package lol. It's been a month since my original order. Who has time for this? A JOKE. Also the clothes are hit and miss. Some are nice and some are very poorly made. Cheap junk! I only gave it 2 stars cause at least they responded to my complaint.

Made many purchases over the years and never had problems with delivery or receiving merchandise. With their sale prices you get good value for your money and sometimes the quality is surprisingly exceptional for the price, but on the other hand, some items are also cheap looking. The only complaint I have is their return service. I've made several returns and it always takes more than 30 days to receive a refund. Presently, I have a pending return that is going on 45 days. Their explanation is that US return center is only to help cut down the return shipping costs, the actual return/refund is processed in the UK after they receive the items there. It should not take more than 30 days to send something to the UK which indicates they may have too many returns to handle and some may have gotten lost or overlooked. Remember to keep all return shipping receipts because they will want that as proof. Shouldn't have to go through such a big hassle to get your money back.

One of the worst experiences shopping online I've ever had. I order >$150 worth of stuff so I could get free shipping but as I checked out, something sold out and I was charged $12 for shipping. I emailed them twice and they refused to give me a refund for the shipping I was $3 under. You're a company what is $12 to you? During my checkout I didn't even see the delivery fee until after my order was confirmed. Not only that, but the clothes are so low quality, some parts of the stitching was coming out before I even tried it on. Don't buy from this site, I've told all my friends at University of this experience and they won't be purchasing from here either. I've never experienced such unprofessional and unaccomadating customer service in my life and I've been online shopping for over 8 years. For some reason I can't add photos but I've also left reviews on Influenster if you want to see them there.

Boohoo Man is a great place to get some nice clothes, decent prices, and good quality, but they tend to run out of certain sizes, and styles, they need to be more careful as they restock the quantities as many of the customers usually trend down to certain sizes and are expecting to see that more in the inventory than than just seeing (sold out) or (out of stock) as that becomes disappointing on many levels. In some cases it may even defer from future purchases. So like I said the clothes are good quality, and really reasonable but they really need to keep a better outlook on the quantity they keep in stock.

I ordered 3 items from this company. They were allegedly sent in two different packages. One package with two of the three items never arrived. After multiple calls with FedEx, FedEx determined the package had been lost and stated the company should initiate their "lost package procedures" and issue me a refund. The company responded to my initial request for a refund by telling me to "look around the neighborhood" for the package. When I reiterated that FedEx had declared this a lost package and asked to be refunded, they stopped responding to emails. I emailed them 8 times over 3 weeks and have yet to receive a response or a refund. I'm assuming they never actually sent the second package and just used a dummy tracking number. I recommend avoiding this company.

I ordered jeans, and they sent out the wrong size. I informed them about it and they said that I can return it. But the most annoying thing was, since I am returning from Norway, the shipping costs more than the cost of the jeans! My point is, it was their fault that they sent out the wrong size. In the end, they said that they can't do anything about it, since that is the only option their system has! For that, I will never order from them again. They should not offer online shopping if they will not allow free returns for their defective product.

And i ordered a lot of things from this site. Still waiting for them. They don't giving my money back. IT'S S C A M, don't order from this site! Every time for me questions in PM, i have answer from they 'please wait, our claims team will touch with'.

I am a very frequent customer. I returned a full parcel over $200 worth of clothing and they claimed it never made it. I printed the return label from there company and they claim to have no knowledge of the shipping information...

I will not be shopping at boohoo again.

Ordered a jumpsuit for my birthday. The material was so cheap and it was even longer than me like 2 times. And am like 5'7 but it was still lolling on the ground. And can't even think of returning because its expensive like crazy. Will never shop here. Watch out.

First impression? I was so skeptical about online shopping and using the size generator but let me tell you! That tool is my saving grace! Like it's my personal assistant and all the outfits (only the first package out of four hehe) fit PERFECTLY! I've always hated trying things on and hated my body so much. But the sizes and clothes just fit my body and compliment it perfectly! Quality is better than fashion nova, I had pretty low standards but it was surprisingly comfy. Little tip if you're 5'7+ order from their tall collection. Other than that I loved it. Shipping was about $10 and slow but it gets processed quick. They're available through Instagram and reply quick to customer support

I usually don't write reviews but this company was definitely worth writing one for. I got my dress within two weeks and it was perfect! Although it was a little big on me, the material was nice and good quality. The delivery was fast, the customer service was amazing, especially when tracking my order. I also had 25% off my order and free shipping. The only problem I had with it was that some lace bits looked like they had been cut off and wasn't sewn properly. I have ordered from this site before and didn't have any problems at all. This company deserves more business. 5/5 marks!

Ordered goods that didn't arrive. When I complained Boohoo fraudulently claimed that delivery attempts were made but no-one was home. I know for a fact that's a lie as I'm currently housebound following a car accident.
They are refusing to issue a refund, based on the dishonest assertion that the goods are 'in transit'.
I feel like I have been well and truly scammed by dishonest thieves. I have had to raise a PayPal dispute in an attempt to get my money back.
Safe to say I will never attempt to shop with Boohoo again.

This site is disgusting. Ordered a skirt using next day delivery. 9 days later still not been received, sent numerous emails and what a surprise got NO reply to any of them in a week! Their is no number to ring. Eventually used facebook to contact them and was told their was a technical fault meaning my order hadn't reached the warehouse, and also that their having trouble receiving emails at the moment. I was then told that I can get my order reordered and to be " rest assured I wont be charged for this" too right! You should be refunding me -.-

I was charged double of the total price and contacted them immediately, hoping for an immediate refund of the money, but I was very disappointed. At first they said they would get onto it straight away and I was hopeful. It has now been over a month and absolutely nothing has been done... I will never be shopping here again.

I paid for next day delivery but waiting already 6 days and nothing. They refused to return delivery fee too as they claim that they has made delivery attempt. I'm been siting at home all these days waiting my time for no good reason.

I ordered jeans i am a size 18 but ordered a 22.

Quality fair.

Tried to return them, that where the trouble starts cannot use portal.

Useless customer services, why dont you have a telephone number for customers.
I am a disabled customer... your service is rubbish