Boohoo

Sizes are not true to size and material is cheap! They made me pay for shipping back even though I explained that the only reason i was returning was because their sizes weren't accurate. They have terrible customer service!

Made the mistake of choosing next day delivery but it's clearly a scam as they charge you £5.99 but use Hermes as couriers who send you an email saying your package will be "delayed".
So it's not next day, will probably have to wait a few days but they've got an extra £6 out of you.
Will never use Boohoo again. Disgusting

I Ordered some clothes in 28th of December. Waited for over 1 month to receive anything and then I contacted them through email. They said the parcel had been lost and most of the items are now out of stock. I told them to send the available items and refund the rest.The refund process was pretty fast which is a
Positive. I waited another 4 weeks hoping I would at least receive my clothes but I lost all hope. When I asked them what the heck is going on, they said once again that "the parcel has been lost on the way to the courier". I waited 2 damn months for NOTHING. Worse experience in my life. Only good thing is that i received the refund within an hour.Other than that, a huge disappointment.

Please do not buy from this site. There is a reason this lined coat is $40. Look at the crooked topstitching. The two top buttons do not align with the others and actually land right on top of the chest area. When I asked the site to send me a return label at their cost because of the faulty stitching, their answer was to ask me to keep the coat for $5 off. That is not customer service for such poor quality and deceptive sales.

Been waiting on my refund, for almost a month. After reading these reviews, I've noticed people have experienced the same as I have. I purchased my items in November, I had to return 2 of the four items because of fitting. I've emailed them about this several times, & they asked for a receipt from the postal office, I've sent it twice. I've yet to get my refund & it's going on a month.

I ordered from boohoo for the first time a few weeks ago, despite the reviews. I placed a big order with several items. I was surprised that my order came relatively fast, however when I opened the box only part of my order was in the package. I contacted customer service immediately alerting them of this situation and they responded three days later telling me that there is footage of them putting all of my clothes into the order and therefore they will not send me the items that I am missing. I am super mad because I paid for those items and never received them.

Paid for Premium delivery which is supposed to ensure free delivery for a year but this is a scam. No reply from customer services on email or any social media platform. Discount offers are also a sham!

They keep missing an item or 2 most times when u order I reached out for them to look into i paid for next day delivery stuff didnt show up no apology nothing the things came and 2 items were missing only for the stupid company to accuse me of fraud and banned me from shopping with them very bad company awful services never have I been treated so bad

The customer service is so bad. They give you manufactured answers and don't try to resolve the problem. My order did not arrive and I've spent 3 weeks with them telling me it's on the way, then it's missing and now I have to continue to wait before they will refund me, I'm sure on that date they will give another excuse. I gave them the option of resending the items, but nope, they would rather have me contact them every 2-3 days to see if it's arrived yet. Beyond ridiculous. There's plenty of online sites that have much better service.

I ordered a pair of joggers and I wore them and placed them in the wash. After one wash they were already pilling. On top of that, they were super thin, and not warm at all. They felt like they were worth one dollar. I emailed customer service and told them I was not satisfied with this product and they simply sent me a link to get rid of the pilling, completely disregarding the fact that I just bought them and they were already pilling. Other companies like lululemon will literally give you a brand new pair of leggings if they are pilling, so it just goes to show you how much boohoo does not care about their customer satisfaction. Truly disappointed because I had high hopes for this online store.

I am highly disappointed with my order! Every single item was incorrect! I order a US size 8 in two pairs of shoes but instead I received a size 6 and a size 7. I ordered a 3 pack of regular belts. No where in the description did it mention that the belts were skinny! I ordered a black long sleeve turtle neck in a US size 8. Instead, I received a size 12, cropped, and 3/4 sleeve turtle neck. That is not what I ordered at all! The two buckle belt appeared to be silver online, but when I received it the belt was silver.

I am extremely upset that they blatantly disregarded my requests that I paid for. This order as a huge inconvenience. I really thought they had trendy, fashionable pieces for a great price. Not the case at all! Unfortunately, I will not be purchasing ANYTHING from BooHoo anymore!

They were supposed to send me the parcel until max July 23rd. I never received the parcel. I emailed teh customer service, no reply. I started using twitter. The only response was: we are going through messages. After 1 month still no result. I paid in advance, so I guess my money is gone :( Never buy there again.

This company have owed me money for two months and despite emailing 12 X I get the same response every time - 'Please wait 30 days' well it has been 70 days!
I have emailed over proof of postage and provided everything they have asked for.

So what do you do when a company refuses to give you your money back. Suggestions:@boohooUSA

This company is awful I would give them 0 stars if I could. I ordered my clothes over 2 weeks ago and they gave me one update on it exactly one week ago that it was "shipped". I am switching adressss in 2 days and shipping said it would take no more than a week. They have not replied to my angry email so I decided to give them a $#*!ty review on here. I will never order from them again or recommend them to anyone. They are disorganized and not worth it if you want to receive your clothes within the next year.

I buy my clothes online a lot and I was very hesitant to buy from boohoo, but I went ahead and decided to try it and I'm really glad I did. As long as you know what you're getting, you won't be disappointed. I mean, come on. The clothes are cheap, you are not going to get great quality. I got some cute, trendy summer dresses that I can throw on and look great. The ones that didn't fit, I sent back and the amount was credited right back to my credit card.

Be smart about your purchase. Read the reviews, so you know about the sizing and quality... place your order and you're good to go. Happy customer here. I'll definitely order again.

I find the customer service better than any other place I have ever shopped online. They email you when your order is placed, when your order ships, when your order is 3 business days away, and when your order arrives at your doorstep. The clothing is a good price and is frequently on sale, making the prices even more reasonable. The clothing itself isn't the best quality in the entire world, but it definitely exceeds what you pay for since you do not have to pay very much. It is a trendy store with reasonable prices and exceptional customer service and I can find no complaints :)

I've purchased from this site 2-3 times in the past and always received what I ordered. I complained about overpaying duties due to a human error and boohoo dealt with my situation promptly. I don't know why people are dissatisfied with this company.

The only reason i'm not rating it 5 stars is because of the inconsistency of product quality. Some of them are great, some of them seem flimsy and cheap.

Boohoo, have taken my money, I've got 3 emails from them saying they will be refund my money, it's now 10 days and nothing, there customer service is awful. They don't reply to your emails. Please don't buy anything from them as you will never get your money back. I wish I looked at there Facebook page nothing but people asking for there money back, there a scam.

Missing parcel told to wait two weeks, not next day, paid extra for free returns you charged me, communication extremely poor. Still waiting for response about refund for missing parcel. Awful don't use.

I'm having a small wedding and didn't want to pay a lot of money for a dress. I ordered 2 and got them both within a week. Even shipped from the UK and I'm in Canada! I paid about $50/dress and love them both. No holes in the lace and sizing was perfect on one, but the other ran a bit big. I was very wary after reading the bad reviews, but I'm so glad I got my dress from boohoo. I don't think I could find a better deal. We'll see how it goes when I have to return one of them.

I am absolutely ashamed that I didn't take my friends advice when I ordered from boohoo. On a Saturday night I ordered four dresses for a party the next weekend, and on the site they promised my dress to be delivered in 3-5 working days. So I've waited all week, I'd already been charged for the dresses and I was expecting that they would have been dispatched on Monday, however Thursday night I received an email "Your items have been dispatched, we expect them to reach you on Tuesday 7th, thank you for shopping with us". Now I'm sure that next Tuesday is not 3-5 days? So thanks to Boohoo I am now without a dress for the party, so my Saturday night is ruined. Thank you. (Also don't bother contacting customer services, they may reply quickly but it's pointless.)

I have never done business with this company, yet two charges to them showed up on my credit card. After reading the reviews here, I wouldn't be surprised if this is a bogus company in business only to take your money. Order your stuff from somewhere else.

When I saw their sale I got so happy I went on ordering a bunch of stuff. The first suspicious thing was the 10.00$ shipping! I waited almost 2 weeks and when i get my package it had rips! Another suspicious thing! The dresses I bought were see through the material was alll see through worse quality than rainbow! Please dont order from here! Im scared I need to return this garbage but I think they robbed my money!