Boohoo

Probably one of the worst retailers I've dealt with online. I returned a pair of pants that didn't fit well and after waiting for almost a month for the return amount to show on my bank account I emailed customer service. They inform me the item was never received and I needed the proof of purchase for the return. I didn't have it, because it had been so long ago. The mystery remains as to where the return went and why they can't track the return postage. Horrible customer sevice, sub par quality and unprofessional business. I have never had a lost return and am pretty sure they kept the item and screwed me out of $30. Will NEVER purchase from this company again!

Do NOT ORDER from this place. There is a reason they have no phone number and $#*!ty reviews! If you order a Christmas present early as we all do forget a return if something don't fit! Would get a negative 1000 stars if possible.

These lace up ankle boots lived their…

These lace up ankle boots lived their life for 2 weeks only and then the soles decided to snap in the middle. The quality is appalling, I did not expect for the boots to come apart after 2 weeks of wearing them. Absolutely gutted I spent so much money on the pair of boots made of cardboard!

My order failed to process, they took my money and I never received the order. I was told I would be refunded my payment should bounce back, never did! I have been given the run around and had to explain my situation to a different person every time - absolutely will never use this company again- shocking service

I ordered 7 items from Boohoo and they sent all wrong sizes. Size 24 and 26 and I ordered a 18. I should have known because ot took 4 months to get them. This order is a mess and I will never purchse from them again. I guess they sent me whatever was left in the stockroom.

Well, the website products and the prices looks very pretty and reasonable, but don't expect to receive your parcel! I made an order on October, and i have not received my items yet! ( its mid of Dec) although they charge my bank account. I tried to contact them several times and they kept promising me on a dates, but nothing received. I start to believe that they are theives

BooHoo sells cheap clothing at a cheap price. That would be alright if they didn't have such lousy customer service. If you order from them, be prepared to be one big unhappy customer. To prove it, try and find a contact phone number so you can call them. They have so many problems, they can't handle the calls so they don't give out a number.

Ordered 6 items and not one of them fit. Tags marked US Size 14...they were more like a size 10. My entire wardrobe are size 14 and these didn't come close. Clearly most of them, if not all, were manufactured in Asia/China and are not true to US sizes. The styles are very modern but if they don't fit.....

This company sucks, clothes on the pictured look amazing but the company sucks and it isn't worth spending your money, I spent about $300 on this website and never received my package nor my refund, so please do not wast your time energy and money on this website. They don't even have a customer services number on their site.

I'm honestly really frustrated because I paid for express shipping so it could get here before Christmas! This package is suppose to be Christmas gifts and it's not even gonna get here on time for xmas. So so so frustrated I'm never ordering from them again! I better get my $15 back this is so unacceptable can't explain explain how pissed I am

I am really disappointed. I have been buying from Boohoo for years, but recently they have really dropped the ball.

I sent a return which was received on July 10th at their local returns depot, and I am still waiting for a refund almost 60 days later, after about 11 emails and multiple Facebook messages. I have provided proof of delivery, including a signature and name of the person who signed for the package, but they continuously tell me they don't have the items and they are looking into it. FOR 60 DAYS!

I will be reporting them to VISA for breach of their own returns policy, and advise you all do the same if faced with similar circumstances.

I ordered 2 dresses from the website. It was advertised £1.99 delivery if ordered b4 midnight that day but I was charged £4.99.
The dress that I preferred could not be delivered as was out of stock even tho it was still on the website and the other dress delivered was extremely poor quality and so was returned. The returns policy posted on the website said that if I returned my order within 14 days and cancelled my contract I would hv my delivery fee refunded too. To date and several complaint emails later they r still refusing to refund my delivery postage cost. I will never order from this website again and would not recommend it to any of my friends or family.

Ordered two sweaters months ago, never got them. When I asked them for a refund, they refused because they had started an "inquiry". After months of not hearing back, I demanded a refund but I have since changed my debit card and will not get my money back. DO NOT order boohoo!

Usually I have a good experience with them but I have not received an order and have contacted customer service at least 6 times and they have failed to respond to me.
I wont be ordering anymore from them unless they resolve this issue.

Theresa L Ohio

Returned a dress that my wife ordered but was too big, done within less than a week but Boohoo have refused to issue refund. Parcel tracking says its been picked up by Evri but is stuck in transit...
Surely it is up to Boohoo to issue refund and claim loss of Evri?

I paid for express shipping and didn't receive my item so I emailed them for a refund and they didn't give it to me. I still haven't received my item and it's been over a month. Do NOT order from here! Others have said the same or that the items they received are wrong or damaged and they don't receive refunds for them! This site is a joke

Ordered boots. They came defective. To get a full refund you have to send them back wait up to 21 days for refund THEN send them a message telling them you got your refund nd then they will refund your shipping charges in another 21 days

Protect yourself dont order from them.
"Hi

Thanks for getting back to us.

Vegan/Faux leather that is made with PVC or PU often has a smell from the chemicals that are used in the product. We wouldn't class this item as faulty so we wouldn't be able to cover the cost of your returns, I am really sorry.

Take care,

Natalie
Boohoo Customer Services"

One of the pieces I ordered was too big for me, so I had to return it. They gave me the return label as they promised, I made sure I was doing the right thing by dropping it in the package box at the post office, but two weeks have gone by without a refund! I emailed them but they aren't giving me a straight answer and asking me to come up with info that they should have on file. Not cool, a total waste of time and money. Look elsewhere.

First, I should say that I haven't even received my products... however, I'm very frustrated because I paid extra to have this outfit shipped to me in 2-3 business days for an event and I have yet to receive it 6 days later. I emailed customer service, and they said that it will arrive on the 17th of April... that's an additional 3 days... and the event that I wanted this outfit for was yesterday. Sent another email back requesting to have my money back for the "fast" shipping... waiting for a response. This will be MY LAST purchase from this company... I'll be sure to tell everyone I know never to purchase from this company. Worst experience I have ever had, bad enough to make me write a review which I have NEVER done. Wish I would have read these other 1 star reviews prior to ordering.

I ordered clothes with 7 day shipping and my items still haven't arrived almost 3 weeks later. I contacted customer service and they told me that they needed to "investigate" my order and to give them two weeks to "investigate" my order. They won't do any refunds until my items have arrived. Awful customer service, they could seem to care less about your order and money. Bunch of b. S if you ask me

I ordered a pair of the suede creepers from boohoo because they were a British site which shipped to Canada. Upon ordering I got my shipping free (not sure if it was a promo or normal) and prices were great. I noticed it said they pay for duties and taxes, which is important because I don't like in the UK. After I ordered, I read some troubling reviews, and just prayed that I wouldn't have any problems. No problems at all. They came in the amount of time boohoo had said they would, they had the correct tracking info and I had no problems with duties and taxes. I absolutely love the shoes, they're great quality and a true to size 10 (Canadian) fit. I would recommend this site because I had no issues! Will be buying from them again.

When I contacted them about the wrong color I received when clearly the brown color is what is advertised( I sent them these pictures) they said it was the studio lighting. Seriously, this isn't just a minor lighting alteration it's just pure deception lol.