Boohoo

I returned 2 items to Boohoo in October 2020, because of the style (ugly). I have not received my refund yet it's now December 2020. They said they credit my Bank Card but could not confirm the Bank Card Numbers the refund was sent too, yeah right. They just lost a Customer.

I ordered a dress December 12 and just received it two days ago on January 17. I was very upset and messaged them on Twitter where they got back to me very quickly letting me know it was stuck in customs. Soon after, I received an email saying they were going to refund me for my purchase as an apology. I was very surprised they took the time to refund my money. Today I recieved another apology email with a code to receive free shipping on my next order! Even though it took a month to get my order, overall I think Boohoo is a respectful company that does care about their customers!

Well I ordered about 8 items for my partner, 7 of the items my partner returned through toyou asda!
They lost the parcel and advised me to inform boo hoo.
I have done so on 6 different emails, a different person replies each time with the snae 48 hour response.
I've now been waiting 3 weeks from boo hoo and 8 weeks overall!
I have never had a worse experience with any company.
Never order from them.
The cloths are terrible quality and they don't give you the money back.
Disgusting

Still trying to get my money back.
I'd give 0 stars but it's not an option

I ordered from this site once before and although the clothes weren't the best quality, I tried again a few weeks later paying more attention to the reviews. Same thing, so this time when I went to go return my order, they would t give me a label without charging me 4.00. Not that I care about 4.00, but two weeks prior they charged me nothing for my return and they also advertise FREE returns. When I contacted customer service (via Facebook because they don't have a phone number-another reason you shouldnt order from here). They told me the site charges 4.00 now on all returns. I asked her to provide me proof of where it says this and she couldn't. When I provided screen shots of my order saying "returns are free" she again had no answer. This site is sneaky with hidden charges, and their clothes are terrible quality. Stay away.

I dont understand how any customer can give it any less than 5 stars. Every article fit perfectly, and the quality is amazing. I was skeptical of ordering off line, but they were running a 40% off everything sale last week. One of the things i ordered was a sweater (oversized v neck sweater) and i was so worried it was just going to be another thin and cheaply made sweater, but it was perfect, I plan to order at least 3 other colors. I ordered some dresses and a skort, trousers, and a bralette and everything was good material and exactly as you saw in the picture. My order shipped quickly and the delivery date was between 8 days and i received it at the earliest date. Amazing products, amazing sales, definitely 10/10!

I ordered for items on the site which I paid for with bitcoin since they accept hat mode. Now on my end, the payment was successful while at their end they claim they don't see it. I had to pay again before I got the items. The first payment I was able to recover through the expertise of crown oak tech

It's hard when you look up reviews for websites, because obviously people are way more likely to leave a bad review then a good one, and it is hard to know if a website is legitimate or not.

I personally ordered from boohoo in spring 2016 for a trip to DisneyWorld, Orlando. I was shopping a little later then I wanted to for online shopping, and was actually nervous that my items wouldn't arrive on time. I believe I ordered 4 - 5 items. A couple skirts and some tops. I was pleasantly surprised with EVERYTHING I got. It also arrived within the time frame (I do believe I payed for express shipping).

I hope that anyone ordering knows that BooHoo is a legitimate site, and yes sometimes shipping may take longer than expected, but there are good experiences with this website.

I have been ordering from boohoo for a couple of years now, very rarely I have received clothes I'm not happy with, postage is always as quick as ordering domestically. Most of my fav clothes come from boohoo and their prices are quite good. Happy customer for years :)

I placed an order for a number of different items, I've never seen such cheap crap in my life how they are allowed to sell this crap I will never know, then I couldn't send them back because I don't have a printer! So I wasted my money because they went in the bin... I would say the bin is the best place for there crappy clothes.

First of all I still haven't received my order I've purchased over 2 weeks ago close to 3. I was supposed to receive it December 8th, it's now the 16th and my package is still not here. They have poor communication and have only responded on WhatsApp asking for my name, address, and order number. I don't see how that information will help. They haven't sent anything to my email. They're horrible and I won't be ordering from them ever again.

I bought from them and it's been a month and still not received the package yet and now when i asked them about the tracking number it says that the delivery was not successful and there was no number for the mail company to call them and check on my package... I would not give even half a star to them

Boohoo are a excellent British company. Boohoo uses British textile company's to produce clothing for British people. The trends are bang up to date. The service super fast. They employ uk workers to keep British people earning.
Spend wise and buy British. Support British business and don't send your cash abroad.

Boohoo will have you boohooing! I didn't have really high expectations because the clothes look pretty cheap and they are... actually cheaper than I imagined. I sent 1/2 of the items back... and kept the ones I was okay to wear. Thank God it was 50% everything! I would not recommend paying full price. I received it in a reasonable time considering it came from the UK to the US. It arrived a day or two after it's expected arrival date. The problem is returning items! It says 7 business days, but I was just told 28 days via email. They said once it's sent to their warehouse in GA, they send it to the UK to process, they don't even open it. Thankfully, it wasn't a great deal of money, but I will never order from them again. I want my money back. Definitely pay for insurance and track the item. I keep seeing people saying that they've been told their return was never received.

I was skeptical at first with all these reviews. However, I am one happy soon to be momma right here. I ordered a bunch of maternity clothes just hoping they would all come and fit right. All the items fit just right and are super cute. Great maternity clothes at a great price! Thanks boohoo!

This website is basically Shein with better website design. $15 to return anything that doesnt fit, which is likely because their sizing is horrendous! It is ALWAYS tiny, requiring you to size up twice, and the quality is always terrible and non breathable fabric. It feels like crepe at best, and I even bought a "skort" which turned out to be just a skirt, so on top of everything else, the names of products are misleading. A complete waste of money honestly, and even though they always have sales, it still isn't worth it.

I had a really good experience with boohoo.com! Maybe it was because I live in the United States. But they kept me updated with every shipping step along every way with emails and tracking numbers that actually worked and the shipping only took 1 week. The clothing were true to size and greatly made considering the price! The only thing I would have to say I didn't like was that I had originally purchased 3 things but they emailed me later that day and said they didn't have one of the items I purchased in stock and they would be giving me a refund soon and keep me updated with emails. I just knew I was getting ripped off, but they put the money back in my paypal account right away with no hassle. I will DEFINANTLY be purchasing from boohoo again.

Tracking a boohooman package is probably one of the longest wait ever. With standard shipping(6-7 business days) I had to wait for at-least a month n a half for my packages all the damm time!, recently I tried usa express shopping (3-4 business days) costing $5 more dollars just to see a comparison- I had ordered in on July 21 n it's suppose to be scheduled to deliver later on today on the 28th. With ups is not telling me updates - definitely not worth spending $5 more with usa express if it takes half of the month to get to me. I'm pretty upset with it. The only reason I buy this clothing brand is because my man likes their clothes… but shipping is really bad lol…

I ordered a dress on Jan 29. I needed it for Feb 12. The estimated delivery time said I would have the dress by Feb 12 for my brothers wedding. My order never came. When I search the tracking # the website says "delivered". This is not true, nothing was ever delivered to my house and I had to buy a new dress since theirs never came. I e-mailed boohoo and they never responded back to me. A week later I e-mailed again. No response. Never came. No refund or followup. This website is a scam :(

Took 2 weeks to receive my clothes which was a bit longer than expected, one of the jackets I purchased was beautiful but it shreads like crazy and kinda good material but still shreads everywhere, the other wool look coat I received was threading and not the best beautiful colour but meh! The swing dress I got was awesome quality and fits really well, Overall Im am happy with my purchases but I wouldnt spend that much money on defiantly always look for promos and sales! :)

I did love this site and spent A LOT of money here. But my last two orders (two separate orders two days apart) have taken over 17 days to get here and I paid for express shipping. Turns my one order is (still) stuck in customs. The other order had 12 items in it and I received an email yesterday saying the order had been delivered... um then why did only ONE sweater arrive out of 12? Usually they send yoh it in one big box with all your items from the order in it, but nope. Just one lil package with a sweater in it. I sent an email to the customer service reps but it will take up to 48 hours to hear back. I hope I receive the rest of my order soon.

Maybe it is because it is because of the high volume of shoppers online because of the holiday but that still is no excuse for a company to mess up so bad. After reading the other reviews it seems like they are consistently horrible. Sucks, because I love the clothes :(

It's really annoying how you paid for express shipping cause you need the package as soon as possible right! I paid for 4 day shipping thinking that they would sent it the next day and no I've been contacting them all day wondering why my package wasn't sent now I do not have anything to wear for my sister shower!

I ordered a dress & it came sooner than expected which was nice because I do live in the states and I was skeptical when ordering but I did it anyway. When I opened the dress & I tried it on, I noticed the material was rougher than it advertised but still nice & the cut was lower than I thought. One big problem that really irritates me is that there was a pretty good sized rip on the shoulder of my dress, that Im 100% positive I didn't create. And the lace on the dress near the zipper has extra fabric almost like a bundle of strings near it. For how cheap it was, I'm not too upset just annoyed. Overall it's cute & not completely un-wearable.

Disgusting company never order from them again don't care if they call them self debenhams that's an insult to debenhams they made me wait a month for a refund endless messages you can't phone them they hide behind what's app and I got messages at 2.30 in the morning crazy unprofessional people they got my return on the 2nd January made me wait till the 29th Jan never forget my horrendous dealing with these people never again. Clean your act up boohoo your taking on a classy name that everyone respects Debenhams god help us