Boohoo

From the quality of the product to the customer service I received, it was terrible. The site glitched and I got a double order/charge. As soon as I got them I wanted to return. I'm not joking, I probably spoke to 15 different people trying to get things sorted out. Every time I emailed I would get a new rep responding so I would constantly be re explaining what happened. I was only ever refunded 1 order because I sent back the 2 together (it was $30 out of pocket to return on top of the double shipping bill as well). Save your money and order from SHEIN if you want cheap clothes - the quality is literally the same and half the price. And if you want to return, good luck.

Ordered my package 2 weeks before the Christmas holiday. Granted, I expected for service/ delivery to be backed up because it was a holiday but I did not receive my package until the middle of January! When I finally got the package, some of the items fit too big. I returned some of the items and it's been 2 months and I have not received a refund. This site is a rip off! Save your money and time. The clothing is cheap and you pay for what you get.

I ordered a Bride to Be robe for my wedding day and they sent me the wrong one. The bag was labeled correctly but the contents were completely different. They said it was their mistake but I would have to return it and re-purchase and pay shipping ($15.99 CAD) again if I still wanted the item. They were unwilling to cover the shipping, as it was their mistake and said "they do not do compensations at Boohoo".

I had never shopped on boohoo before so I thought I would give it a try. I'm from Canada so first off I was happy to see that I could get canadian pricing while I was browsing. I had no idea what size to buy so I wipped out my tape measure amd went by the sizing chart. I received the order and it was all great quality and just like the pictures however every single piece was way too big! Of course now I have to send it all back and come to find out I have to pay $15 shipping to send it back! This is where the disappointment set in! I went by your sizing chart and it was wrong and now I have to pay $15! I'm not happy about this at all... that's my rant and my review.

Paid extra for shipping to get in up to 4 working days for specific date for an event. Didn't arrive. No tracking number supplied with shipping info to even track. Contacted boohoo and no reply. Not helpful and still no package or way to track it.

This is my favourite clothing website as they have a variety of amazing clothing from party wear to maxi dresses to everyday wear to swimwear and shoes. Delivery is always on time and the fitting of clothes are always as expected. Would highly recommend this site

This is the worst customer service experience I have ever had. I put in an order and cancelled the order in under 5 minutes. I was not issued a refund for days and then when I was issued the refund, it was immediately taken back out. Currently the company is telling me that they cannot give me a refund without a screenshot of my bank information!

I ordered stuff last year and I was thoroughly happy with my order, the sizes were right and my clothes fit perfectly well. I was a bit disappointed with the fact that it took longer than the promised 2 weeks. I'm waiting for my latest order.

It saddens me to write this review but I'm forced to. I placed an hour and got a confirmation that it would arrive by 11/10 and then When it did not, I received an email that it would be here by 11/16. How unfortunate because I leave for an out of the country trip for which I wanted the items. I emailed twice and got no response (except for the automated one that states we'll contact you back within 24hours) so I contacted BooHoo via Facebook and Instagram. They told me here is nothing they could do though they do see their mistake. You would think theyd offer to express me my items with 1 or 2 day shipping but instead they are doing nothing to accommodate me. I'm posting screenshots of my correspondence with them so I hope it doesn't happen to you. Do not order from Boo Hoo. You'll be the one crying! Next stop better business bureau!

I placed an orde from them before and didnt have any problems. The shipment was received (though the parcel didnt offer real-time tracking so I didnt actually know when the package would arrive) all the items were there. I decided to order a second time and thats where it all began. My address was somehow misinterpreted and only the unit number of my condos address was shown in the confirmation. When I spotted the error I reached out to customer service only to discover that they dont actually have a solution other than sending an email or soliciting public messages via social media (tried this twice to no avail). I sent a private message to all of their Instagram accounts only to be told that Id have to try to redirect the package once it reaches USPS. Umm... Thats it!? It literally was not even 3 hours since the order had been placed nor had it been shipped. Now Im stuck playing a game of redirect the package because BooHoo has a crappy idea of customer service.

This company is very unorganized, and do not make there customers happy. The returns are such a hassle, especially if you are returning more than one item. The quality of the clothing are very cheap, my shirt ripped on the same night I wore it. I had purchased items from this company and one of the items were missing. I had emailed them about it, but they responded with something totally different. It's like they don't even read the email. I kept emailing them, and they wouldn't answer my questions correctly. They stated that they will be refunding me, but at the same time they stated that they did not receive my items. I would not waste your time with this company. They are a huge inconvenience, and I would give them a 0 for customer service.

In some cases like tops and jeans have fitted perfectly and i haven't ever complained before about boohoo because i do like some things, i recently returned too skirts because they came and looked nothing like the pictures on the website, in the pictures they seemed short and tight fitting. However when they arrived they were both very long and not tight fitting at all, i am a size 6 and the skirts were meant to be a size 6 but seemed way to large. However i am short but even if i were tall the skirts would still be way to long and to big! Boohoo is usually a great purchase the times i have bought from boohoo. But boohoo needs to sort out sizes and show the clothing how it really is on the pictures as it is very miss leading i hope to be getting my refund back, the website says it can take up to 14 days or more! I just hope that i do actually receive my money back. Otherwise i shall be very upset :(

To check the status of a return you have to contact them on Twitter. I spoke with 5 diff reps via Twitter and was not getting resolve, after sending a screen shot of my order form and proof of postage for my return. I also tweeted them that they are giving me the run around in regards to my refund. So I decided to open a dispute via PayPal. Magically a few hours later I received an email saying they are processing my refund and crediting the money back to my account. I don't like running behind ppl for my money. From here on out I am no longer a customer of Boohoo. Ppl open a dispute via PayPal or your bank.

I was very skeptical on ordering from Boohoo, because some of the bad reviews. I placed my order hoping for the best and I'm glad I did. My order arrived super quick and the two items I received were exactly the same as the pictures. They fit perfectly and material is not cheap at all. I'm super pleased with my order and will defiantly keep ordering. Very happy Bohoo customer!

Terrible service and custome care havent got my goods been told their mix up was my fault wish id read the reviews b4 i ordered as i wouldnt have ordered from them next step solicitors no goods so want my money back dont buy from this company

I ordered two clothing items on Tuesday and paid $30.00 for express shipping which had estimated arrival on Thursday because I need the items for an event on Saturday. It is now Saturday and the clothing items are STILL in the U. K. I emailed the company early Thursday because it said it only dispatched one of the clothing items. They promise 24 hour response and I have still heard nothing. Just want this to be resolved/refunded for express shipping because I could have paid $0.00 and gotten the items in the same amount of time.

So I've seen this website a couple times but never got the chance to buy from the until about a month ago they had a special (which everytime I go back its the same special. RED FLAG) "certain amount of time to get 30% or 50% off your whole purchase". Well I ordered three items and when I received them I was so upset. The quality of the products are horrible, I already know once I wash them they will be no good. I was going to return them but I would have to pay and I just rather throw them away than pay anymore money. I did not spend a whole lot on the clothes probably around 50 but they were so bad I wouldn't have payed 10 for them.

I wouldn't even give them one star! I have a whole video of our interactions. They lack professionalism and communication. They don't even have a customer service number. I ordered something a month and a half ago and was told to wait. This is after paying for standard shipping. I just was told that my package is lost, they will refund me my amount! That is only because I kept reaching out to them about my purchase. I will never purchase from this site again.

All my clothes came doble the size it described. In every clothe they describe the model is wearing a size 6! Well I ordered 4! It's like size 8. I can't send it back cause I live in Dominican Republic, so now I lost all my money. And I have to look for new gifts for Christmas.

I literally love this online shop... I found this shop while looking for clothing for my graduation party. I have been very careful about ordering things online and reading descriptions, reviews and size charts since my junior year of high school when I ordered a very poorly made dress online, so i know what its like to spend lots of money only to receive trashy items that i could have made myself... but that is not the case with Boohoo, i love there clothing the price range is not bad at all for the quality you receive all and all I love this website and will continue to shop here for their trendy and affordable items

Boohoo's express US shippping is unreliable. This company charges a $15 charge for express shipping and uses the cheapest carrier/delivery company to to ship out their items. Express shipping should not have the same time duration as standard shipping. Unacceptable! Also their customer services is non existent. Ordered a dress and it's been a week and I am yet to receive my package. Called one of their shipping carriers, which I was told I wouldn't be receiving my package till some time next week. Please do not waste your money on US express delivery. They're a joke!

Horrible robbing company.

Paid 10 pound for a year of next day delivery. The first one never even arrived, I asked for a refund and was told the year delivery is non refundable... so I've paid 10 pound for absolutely no reason whatsoever

Ordered a black cardigan from them and specifically looked for one, that doesn't have pockets. I received my package and got a very similar item, but with large unsightly pockets. I was super unhappy!

So they sent me the wrong item and the customer service told me to send it back to get a refund and after I asked, who will pay for the return shipping, they offered to refund that as well. But the thing is, I ordered it from the EU site since I live in the EU, but I would have to return it to the UK. So I would have to fill in a bunch of documents, pay for the shipping (pricey + not sure if the return shipping refund deal is real), visit my local postoffice and hope it doesn't get lost in the mail. For me that's a lot of hassle and I don't have time for that.

Would not order from them again.