Boohoo

I ordered a dress from here based off a review from a REAL person thinking it had to be good. WRONG! I placed my order and it was shipped April 24th, my email had a "Track" button which lead me to the Landmark shipping page with a message that they don't have nay information with that tracking number. I waited a couple days for it to update and still nothing. I contacted customer service...the chatbot is a joke and NO help. I emailed stating my issues and asked for the "Carrier and tracking number" and the response given in my reply was "your package is on track to still deliver by May 3rd".
That is NOT what I asked and it's May 3rd and still no package and no tracking. Sent another email but I'm not holding my breath. If I have nothing by May 4th I will be contacting my credit card.

Don't buy anything from this store unless you don't plan on returning the items.
I bought a blouse, the blouse was ripped, I needed to return it, they told me I needed to pay 4 dlls for a return label, I paid the fee and they never email me the label.
I email them a bunch of times to let them know I didn't get the return label and they still haven't sent it to me, they keep dragging it and avoiding me, I asked for my 4 dlls refund and they ignore me.
They are unreliable, unprofessional thieves.

I ordered a dress on 8/17 on 8/21 some random dress was delivered to me it was not what I ordered at all. Now this $#*! company wants me to PayPal them 4 dollars to return this Ugly dress. First and last time!

I don't like bashing companies, and I have ordered a few times from boohoo thinking maybe this time it'll be better. But no, horrible quality, yes its cheap but come on see thru stuff? Ripping shirts, itchy sweaters... never again whats worse is. The return you pay for, on top of that it takes them at least 21 days to process. And when you try to get in touch they tell you the same thing "your package hasn't arrived yet' liesss. I sent my package 3 weeks ago via fedex fast shipping. WORST PLACE TO SHOP FROM. DONT EVEN BOTHER.

I ordered on the 1/16. I paid for express shipping. After waiting 3 days and seeing my tracking number had not updated and still said label created i messaged and they apologized blaming a shipping delay. I can tell that it had not ever shipped. But i said ok and waited a week after that it still said the same thing all in all they wouldn't do anything until the Feb. 2nd. Honestly if i didn't send multiple emails and messages i doubt they would have done anything. In the end after telling them to refund me I wasn't going to play that game they refunded me then had the gall to say as an apology if i would like a $5 voucher for my next order. I told them no I'm not ordering from them ever again. So my suggestion don't order if you do i stay on top of it. Horrible company. Side note for the entire time i wanted the tracking still said 'Label Created'.

Placed an order with this company for tha Cara Camo print parker Thanksgiving. Dec18th still had not heard anything about my order emailed customer service only to have them tell me the jacket was out of stock and that my order would be cancelled. GUESS WHAT went back to the web site that same day only to still see the Cara Camo parker still listed and being sold. Will never shop with them again

I ordered a dress one month ahead of the date I needed it. I was a week out and it still had not arrived. I tracked my packaged and it had said it was stuck in a city 6 hours away from me for the past 2 weeks. I emailed support and they said it would arrive the day before I needed it. Well, it did not. I tracked the item again and it was still in the same city. I emailed support and asked for a refund. No reply for 2 more weeks. I emailed again, this time angry and asked if I was being ignored. No response. I tweeted their customer support page on twitter (like they suggest doing). No luck. I emailed a third time and still no response but I got an email saying I had been refunded. I will not be purchasing again.

I have sent at least 30 emails back and forth with customer service because I want to return products, for some reason the return portal isnt working with my email and order number and every customer service person that emails me comes back saying something different but no one actually helps! So until now Im not able to return anything I will NEVER buy anything from there again.

I bought a teddy oversize coat, I returned same day it was delivered due to size, it showed received at warehouse on march 31st, until now no refund, I have contacted customers service and I keep getting the run around, I will not give up on my refund, this is a scam company

I had ordered a set of nighties for a bridal party. 1 Wifey and 7 Bridesmaids. The company shipped late and we received the nighties the night before the rehearsal dinner. Also, there was NO wifey nightie, all bridesmaids nighties. The bride did not get one but her bridal party did.

The company reshipped the order with the request that I pay for shipping back for the original wrong item, which was unacceptable. I was re-shipped the WRONG original order again. I still do not have the item I originally paid for.

Absolutely terrible experience.

Please stay away from this fraudulent scam of a business. I ordered over $400 worth of merchandise for some clients. Boohoo/Boohooman stayed the packages were being delivered in four packages, only two were received. Myself and Fedex have attempted to reach out to the company because the packages were received by Fedex as empty boxes with no content inside. Over a month and I still have not received a response from them but they have my funds. I am warning you all STAY AWAY!
I attempted to download letter from Fedex but it would not accept it. If I shrink the letter anymore you can not read it. I will be forwarding it to BBB with my complaint.

I never written a bad review about a company but boohoo will be my first! I took 2 weeks for my item to get to me when on the website it clearly says 7-8 days max for delivery! Was really disappointed when I received my sweatshirt and it was very very poor quality. It may look nice on the website but trust me it's very cheap material. The sweatshirt came with some of the stitching underneath the arms and on the cuffs already distressing and fraying! The bottom part of the seaway shirt that's supposed to hug your waist is completely loose and streched out! And I bearly opened it

All of their products are made with Cheap material! I have never left any reviews on anything online but this was BULL$#*!. I got a pair of White shoes that looked NICE online and now that I've received them, they are $#*!ing made of ONLY FOAM! Looks cheap as $#*! and like even wearing them outside once will ruin them. I thought at least the clothes I got would make up for it but I was Wrong. They look and feel Cheap as well. Do Not waste your money in Boohoo!

I ordered this bag to go to uni so it was very important that my laptop was able to fit in my bag. Based on the measurements given in the info tab there would be no problem to be able to fit it inside my bag. Now I have the bag and it appears that the measurements are quite a bit off. About 9 centimeters (3,5 inch) to be exact. Pretty sure that's some form of wrongfull advertising or whatever but hey who am I right?
When I message them about this they simply state that there can be "discrepancies" in the measurements and if I want my money back I'll have to return it. Which would cost me 13 euros (15 dollars) extra while I'm not the one in the wrong! Never ever ordening again from them that's for sure

I ordered a dress from Boohoo.com. I received it around a week later and was happy because it was all packaged nicely and folded. But then I unfolded it and one of the straps of the dress was missing. So instead of two straps to hold the dress on my body, it had one. Unwearable.

WORST ONLINE SHOPPING EXPERIENCE EVER!
I purchased from boohoo online twice. The first one went through without a hitch. So decided to give it a second go.
They lost my package. Never contacted me about it being lost or delayed in my delivery time.
The package is still LOST and they refuse to offer me a refund.
I asked to get connected with their management team and no one connects me to them.
I've now spoken (emailed cuz they have no phone) to 5 different people and it's the same response- wait 21 days for us to find the order.
I've given up on this company and ever getting my money back.

I bought couple of lounge wear and when they arrived they are see through lile even even pjs are better. Shein would be better honestly. So i reached to the company advising how dissatisfied i was with my purchase they have asked me to return the item that i have to pay even though their faults for sending absolutely rubbish quality clothes and nothing you would at least consider they will accpet the free returns nad further more to claim my refund i have to post the receipt to them to make i get my refund never again with this rubbish company stay away.

Made two purchases on two different occasions. After the 1st order which was missing an item, customer service basically ignored my request for the correct item and provided refund. I restated my request but refused to send the item I ordered and paid for. 2nd order came with a wrong item. Upon receiving the order, I requested for the correct item and verified with the customer service about 10 times to ship the correct item. Customer rep assured that the correct item will be shipped once return of the wrong item is initiated. As soon the return was initiated, they proceeded to refund the money and refused to send the correct item. They SUCK. I will never use their service again. Waste of time and money.

I wasn't so sure about the credibility of the website when I was ordering but I'm really glad that I did, especially when it was on black Friday sale when it was 60% off. Only thing it was that it took a little bit longer than it was supposed to to be delivered. But I definitely recommend ordering from Boohoo.com

I ordered a dress which was over 30e and a pants.
Quality of the dress i cant even explain its not like in the picture first of all. When i took out the dress the whole glitter fell off straight away i couldnt move it around. The pants quality was so bad for 25e penneys quality is so much better. Last time i order from here. Did return the items hopefully all goes well. Be careful

I had to wait 2 weeks for my order they said would take 5 days. I ordered 2 pair of jeans in size US 8 and they sent them in UK 8 well thats a size 4 in US and I was positive I put US Size 8 because I knew it was a UK company. Still waiting my refund. It's a joke. Don't buy from them!

This company is awful terrible costumer service, terrible shipping, terrible everything! I paid my well earned money and did not receive my stuff and costumer service did not help! No refund and no product. This is so unprofessional! Worst place ever!

WORSE WEBSITE EVER! First my order came in 3 weeks late and they were absolutely no to help me track it down (order received on Dec 4th). Their clothes is so cheap and NOTHING like the pictures. I ordered 10/11 items worth of clothes spent $110. Sent back everything, it was so terrible. NEVER got my money back, had to go through customer service, no help. I'm currently in the process of suing the company because they've been claiming this refund is in process. I've been going through this for a month and a half. DO NOT ORDER FROM HERE!