Boohoo

In May I was ordering some new clothes from BooHoo, at checkout it offered me Boohoo Premier for £9.99 for 12 months.
The mean features were Free Next Day Delivery and more importantly for me Free Returns (as ordering clothes online is always hit and miss).
I added this to my basket and when I returned some items which were too big or too small it was free of charge, this was the same for the following order as their sizes are all over the place.
I have just ordered 2 items this week which are no where near the size stated and I am being told it is £1.99 to return them even though I am a premier member.
I have questioned with their customer service department and they have advised free returns is no longer included in the Premier Package as of Mid June.
At no point have Boohoo advised me of this and how can they change what is included for customers who have signed up for 12 months!
I would not have ordered my latest order if I had known this as their sizings aren't great.
Needless to day I wont be buying from Boohoo again

I ordered 3 items but only received 2. They keep saying I've received all which I haven't, I am basically being called a thief and a liar. I didn't even want a refund, just wanted the item I paid for. Be careful, poor customer service/scammers. No item sent or refund offered.

Its a scam. They send cheap products. They charge for delivery & then even charge for returning. Just mere waste of money. Mailing or reaching out to their customer service is also waste of time / energy. Never Shop. They will never refund.

If i could give a zeroooo star to this company i would.
1st time ordering from them. Most of the items were big so i returned 7 items out of 11. I returned all the items in the same parcel.
To my surprise they refunded 3 out of 7 items ( the cheapest items). Claiming that they only received 3 items. Wich was absolutely false cause i returned 7 items.
I have beeing shopping online for more than15 years and ive never had an similar experience. They are refusing to refund me the rest of the items. Wich is not acceptable.
DO NOT SHOP FROM THAT STORE...READ OTHER REVIEWS
THEY ALWAYS FIND AN EXCUSE ON NOT TO ISSUE FULL REFUNDS.

If I could rate them lower I would. I returned an order of five items, four t-shirts and one pair of earrings. The person who checked my return has left the earrings in the bag that has been discarded of. They refuse to issue me a refund because of this lazy mistake made within their company. The garments themselves were returned because of the sheer lack of quality! The way I have been treat by the customer service team is appalling I've sent multiple emails and no response whatsoever. Lazy untrained employees who all need either sacked or trained properly on how to check the contents of a bag and respond to emails in a timely manner.

This place has zero customer service. Good luck ever getting in contact with anyone. They didn't fully refund my return and I had no way of contacting anyone because they took down all of their contact information. After going through several links of what I thought would lead me to something useful, it asked for me to put in my order number (which I copied and pasted from my order email) and it said it was incorrect. Yet it was able to find it when talking with the chatbot. Sketchy company. Never buying from again.

This site is a scam. I am missing items I ordered, and got wrong size in others. Don't bother ordering from them!

Dear Boohoo Customer Service,
I am writing to express my profound dissatisfaction with the service I have received from Boohoo. My recent experience with your app and customer service has been extremely frustrating and disappointing.
On May 22,2024, I downloaded the Boohoo app specifically to take advantage of the advertised free next day delivery. However, after placing my order, I discovered that I was not eligible for this service and was instead charged £7.99 for DPD 48-hour delivery. This was already disappointing, but my experience only got worse from there.
Shortly after placing my order, I received an email from Boohoo confirming that my order was being processed. To my dismay, I noticed that the app had used an old address where I have not lived for over 18 months. This order is quite costly, totaling over £100, and I immediately tried to rectify the situation.
I contacted Boohoo through multiple channels—Apple Chat, Live Chat, and email—starting from the moment Live Chat opened at 9:00 AM. Despite my prompt action, I received no assistance whatsoever. I was instead told to contact DPD to change my delivery address. However, upon checking DPD's website, it clearly states that only the sender can change the delivery address, not the receiver.
I relayed this information to the Boohoo Live Chat representative, only to be told that there was nothing Boohoo could do. This lack of accountability and unwillingness to assist is unacceptable. If my parcel is delivered to my old address and accepted by the current residents, I will have spent over £100 for someone else to wear the clothes I ordered.
This experience has left me extremely unhappy and frustrated. Boohoo's lack of concern for their customers and their inadequate customer service is appalling. As a loyal customer, I expected better and am deeply disappointed by how poorly this situation has been handled.
I demand immediate action to resolve this issue. Boohoo must contact DPD to change the delivery address to my current address or refund my order in full. Failing to address this issue will result in me taking further action and considering other options for sharing my experience publicly.
I look forward to your prompt and satisfactory resolution to this matter.
Sincerely, Karen Field

HORRIBLE HOORIBLE HORRIBLE EXPERIANCE, ORDER TWO DRESSES AND HEELS, BOTH DRESSES CAME WITH BLACK STAINS ON IT. CONTACTED THE SUPPORT VIA CHAT JUST TO BE SENT ALINK FOR A RETURN WHICH i COULD HAVE DONE IT ON MY OWN, NO COMPASSION AT ALL. Contacted second time to request refund for my express shipping, the chat made me wait for 20 minutes and then it was closed without a reply, wanted to open a chat again said no agent is available at the time.

I said, ok whatever, I'll just go ahead and start the return, and request the shipping refund later, AND THEIR RETURN PORTAL DOESN'T ACCEPT EITHER MY ORDER NUMBER NOR THE ORDER REFERENCE. THIS IS A CHEAP LABOURD COMPANY SELLING CHEAP ITEMS WITH HORRIBLE AND SCAMMY SUPPORT TAKING NOA CCOUNTABILITY OF THEIR ITEMS NOR SERVICE!

I've accidentally sent the wrong parcel back to this company, instead of a £17 dress, I've accidentally send a £170 designer handbag. I send this via their Inpost option and managed to track the delivery all the way to their warehouse - I've also been in contact with inpost, who confirmed the delivery location of this order. (I have saved all of this information/screengrabs for proof). I got in contact with Boohoo, who customer service team have been rude and unprofessional, this has been going on for FIVE months now. Not once have they reached out to me in this time. As my return was sent back using the boohoo return barcode - which the company provided me with - its very suspicious that my order not been located. I can only assume a member of their team has stolen this item and not scanned it through as a result. As a legit UK company, they are accountable for locating my return order and had this been done, my item would have been returned. Ive also asked for a full report of this incident as I don't believe it was handled in a professional or respectable manor and repeatedly they have denied me this information - luckily, Ive kept a record of the majority of my interactions with this untrustworthy company.

I was also told by a member of their team directly, that the don't log individual returns... how can they be legally filling in taxes, if they dont know whats coming and going. Something very off with this company, I suspect the tax man will be after them in a year or so.

I recently placed an order for nearly a dozen items for my wife, who typically wears a US size 2-4. Unfortunately, the store did not have anything smaller than a US 4 in Petite sizes. After confirming the sizes and item counts, I proceeded to pay for the order. However, upon receiving my receipts, I noticed that all but two dresses had the correct sizing, while the two in error reflected a US 8. Immediately, I contacted BH customer service and was directed to an Apple chat option, where I spoke with both Skye Rae and Jude. Despite explaining the situation, they offered no solution other than to return the items once received. I find it unreasonable to expect that coupons would update the order to fix such an error, especially since the items were the same but in different colors, indicating a potential system error. Both representatives were unresponsive to my request and only provided a UK sizing chart, which did not address the issue at hand. This experience has been incredibly frustrating, especially considering that I have been a loyal customer of ASOS for years and have never encountered such issues. I regret to say that I will not be shopping here again.

Item in poor condition and different from the image
Requested a return and paid the costs for it
They make people believe that the return is made by Canada Post when the item is not sent by this post office but they tried
Since then I have not received my refund and refuse to pay me

I placed an order using a promo code which brought my total to $36. Once o entered my card info and pressed "pay" I received an error saying " please check shipping and try again" nothing was wrong with my addy but I entered it again then pressed pay and when I received the order confirmation it said $61. I reached out to customer service spoke to 3 different people bc each person kept sending me an automated msg and stopped responding. The last person said they can't cancel my order and once I receive my order after Valentine's Day (which defeats the whole purpose of my order) then I can return it and wait 15 days for a refund. Fraudulent and unprofessional bc that is not the amount I agreed to. If the promo code wasn't acceptable why didn't the site say that instead of saying something was wrong with my shipping. I will NEVER order from them again

Keeps trying to remove my review I will keep posting
Fraudulent company have sent me only 2 of my 3 items. Have tried telling me it was packaged at the warehouse which at this point is probably a lie. They claim to have cctv b7t refuse to show me it as theyre big fat liars. The parcel was damaged upon arrival and now I can't track it to see the image which was clearly damaged. Ever since I had their useless response I haven't been able to track said parcel to show it was damaged upon arrival(it definitely was). This company ia disgusting and all for the sake of a cheap 25 pound dress. What absolute cheap scapes who don't care about their customers. From reading reviews I'm not the only one who's had missing items and Boohoo lie and say they've looked at cctc and it was packaged. I've asked for footage of this and they haven't sent it so my guess is they're big fat liars and probably never packaged it themselves. Avoid at all costs. They also removed my prior review mearly because they don't like a bad review not because it wasn't valid lol. Thus review was on trust pilot but they kept removing it even after I've proven I've ordered from these fraudsters! Don't trust trust pilot.

I never write bad reviews, so you know I'm pissed! This company sent the wrong size dress, and now they are trying to make me pay for the return!

Not to mention, their sizing chart is way off! So you're bound to have to send something back! And if you dont want to lose money, you'll likely give it away, bever wear it, or wear it too big! Bc who wants to pay $10 shipping, then another $6 to send it back!

Why is it hard to send me a free shipping label when YOU are in error! Had me send pics of proof for what exactly!?!? This company is trash. They dont treat customers fairly and it's clear because of that class action lawsuit. They are up to their same tricks.

I order over 4 months ago and they sent me the wrong items. I emailed them straight away, they said they'd send through a free returns, I never got it and put a request in for a refund. After much back and forth and having to get my bank involved after 4 months I finally got my money back - not including shipping which I had to pay for their mistake items to be delivered to me.
Thanks for nothing. The service was extremely poor.

Bought a bonded aviator jacket, 40 quid plus, wouldn't have paid 20 for it in a market. Flimsy, horrid fleece like lining, awful shape and the belt was just a strip of cloth.now a 21 day wait for a refund. To be avoided!

I ordered two dresses from Boohoo and it's impossible to return them. There's no phone number to get help and the website won't accept the order numbers or email address or my phone number, which are all typed in correctly to start the return. The website says they don't have any information that corresponds with the information I provided, therefore the return can't be started. When I tried the robot chat it doesn't answer my questions or address the problem, it just keeps asking what it can help with and ignores my questions.

I've been robbed of my money with no way to return these dresses. The dresses were horrible btw. Huge in size and way too long - not at all like the photos.

Dress looked nothing like the picture. The fabric was beyond awful. When looking at a photo of their clothes you need to just imagine the cheapest, most poorly crafted version imaginable, because that's what you'll get.

I've ordered quite a bit from them, but just 'sampled' for the first order as I didn't trust them based on all the terrible reviews. I think I've done 5 more orders. One single pair of pants didn't fit, and it was my fault. Now I've ordered tops, pants, heavy boots and coats from them. Sizing seems pretty good. Canada Post is occasionally late but coming from Europe to here seems to be a breeze, no extra charges and no tax from memory. Prices are fair for what you are getting, I do not expect anything to last 'decades' and there's even some Canadian retailers that buy from them, or their suppliers. I grabbed a few things and shot the picture, materials are actually better than average, everything has been washed and didn't shrink (I don't own a dryer however). It's too bad they have so many negative reviews. I'd suggest buying a few cheaper things to sample size or quality, like I did. But ultimately ALL the sizing has proven accurate for me.

I bought my boyfriend clothes for his birthday for €71.99, he loved them, but boohoo took an additional €73.99 out of my bank, it's been 5/6 weeks and I'm still trying to get my money back, I'm being moved around in circles to different people in customer service. Nobody is actually helping me. I keep getting told that my refund will be in my bank in 7 working days but after the seven days there's no sign of it... I'm F*@king Fuming with them

First time ordering from this site, was a bit nervous seeing the reviews. I have no complaints I liked everything! Ordered a sweat suit fits true to size, bathing suit also really like and shoes bit higher than I thought but still very cute.
Shipping was pretty long but I was expecting that.
I'll order again.

I'm 5'8", 176 lbs (curvy) and I wear a U.S. womens size 12. I purchased 11 maxi dresses and the quality of 9 were really great. The other 2 were 100% cotton maxi dresses and the material was super thin and totally see-through (just like the 3 wide leg pants I purchased prior also 100% cotton.)
I've worn 2 of the dresses, one for a outdoors baby shower (strappy double layer maxi dress in orange) n the other (tie shoulder plunge maxi dress in yellow) for my birthday dinner. I received so many compliments both times and got asked where I purchased them. It did take about 2 and a half weeks to get here to the U.S. from the UK but definitely well worth the wait.
I will definitely be ordering from them again.