Boohoo

I paid an extra 2 to get my delivery within 4 days as i wanted it for an event and it came in 6 working days! I have already had delivery problems with another order too. So disappointed.

I placed an order on June 3,2021. I received an e-mail advising me that the package was shipped on June 8,2021. I contacted customer service multiple times, the tracking information is not up to date, FedEx hasn't received the package, I was advised on June 21,2021 that the package would be delivered within the next 72 hours and they wouldn't issue me a refund. The 72 hours passed and then another day, I reached out to customer service notifying them that I haven't received the package. I was forced to dispute this transaction given that their tracking information is unreliable, and their customer service agents are unresponsive. It's been over a week since the e-mail promising me delivery of my package within 72 hours — I still haven't received my package nor a follow up response despite the multiple emails I sent them. Fedex still shows that the estimated delivery date is "pending." Furthermore, I had to get my financial institution involved to urge a response and I still have yet to hear back. Stay away!

While it is true that you get what you pay for, I expected at least decent quality. F21 has better quality and similar prices. Items arrived on time, but it really wasn't worth waiting for them. Out of 12 items, I kept 4 of "meh" quality. The others were of HORRIBLE quality and I will be returning. Items do not look like the pictures. Ordered a yellow blouse and got an orange sheet-looking thing. DO NOT PURCHASE FROM THIS COMPANY.

The size guide is not right and you will not receive the right sizes no matter what you do! I emailed them about this three times about the fact that their sizes never are correct and all I got as an answer was "use the size guide". WTF? Thats not what I asked about! The sizes simply arent what you order! Doesnt matter if you are a size 10 cause the chlothes you receive arent a size 10!

I placed an order on 8.5 for a total of 68.99$ (59$ for product + 9.99$ for shipping).
I was promised up to 14 working days shipping.
On June 20th I received a letter stating I need to pay another 9.99$ to EMS post to receive my order!

So not only I paid for shipping and the order was EXTREMELY late, but I was also asked to pay EXTRA for shipping!

Boohoo refused to refund me for the shipping stating: "we can't take responsibility for other charges once your parcel arrives in your country"

I didn't even asked to get the whole shipping charge refunded due their late delivery, just for the extra charge!
They chose to lose me as returning customer rather than refund me 10$!
So basically our value for Boohoo as customers is LESS THAN 10$!

DO NOT BUY AT BOOHOO!
YOU'VE BEEN WARNED!

I love this website, i love the clothes, i love the deals but shipping is complete BULL. I have ordered and paid for 4 day shipping 3 times. Im currently waiting on a delivery that was to be delivered TODAY but I am told they are still waiting on USPS to pick up the parcel... we have been waiting for 3 DAYS FOR USPS to pick it up? I must seem like an idiot Ive worked with USPS multiple times throughout my life time and have never had an issue with them, BOOHOO is the issue. Im tired of paying extra to NEVER EVER receive my things on time. And Dont be fooled its a new excuse everytime your order it late! Ive spent so much money with boohoo, I love the deals and clothes, but I will NEVER order from them again.

I ordered two jackets since it seemed like it was pretty on one of my friends. She mentioned it was a cheap and quick buy. I should have headed the word cheap. I would describe this fabric like the kind you can make out of blankets that you can get at a local fabric store and sew together your self. The stitching on the inside of the jacket to sew the sleeves together was so bulky, itchy, and uncomfortable. I could feel it all of the way down my arm from pit to wrist. I couldn't believe that there was no lining on the inside of the jacket! I will not risk buying again. I've had such horrible online buying experiences and this one has just been added to the list. I would still rather go shopping in person for items to avoid this hot mess. At least in person, you can touch, see, feel, and try on the clothing to ensure it is not a total waste of time waiting, shopping, returning, and waiting for your refund. Please* do not allow the "made in italy" on the tag fool you into thinking it means it is high quality. It's just like it stating "made in china".

They sent me 2 jumpsuit that were defected! I sent them back. I spend over 16$ to return. On their first message they said, ok make sure you save your receipt, which I did. After them receiving my return, they refuse to Reinburse me for defected return fees. HOW TACKY CAN THIS COCKROACH COMPANY BE? I will be posting on many sites for their how sneaky of a leech they are!

My experience started when I tried to order a pair of shoes for a wedding. A week after they had confirmed that the shoes were on their way, they sent another stating the shoes were actually out of stock and that I'd be receiving a refund. Needing a pair of shoes for the event ASAP, i bought a different pair from another store. Then, a week later, the original Boohoo shoes arrived. Now, I had 2 pairs of shoes and wanted to return the ones to Boohoo as I no longer needed them.

When I contacted them about the situation, they refused to pay for my shipping to return the shoes even though it was their fault that they sent me the "Out of stock" email to begin with. After 1 month of back and forth emails, sending them my personal banking information and address multiple times, and them telling me my card would be refunded ASAP, I still have no refund for the shoes that I mailed back. They have confirmed that they have received the shoes and can't even seem to give me back the money that they owe me. Absolutely ridiculous I urge everyone to stay far away from their site. I will add that the shoes when they arrived were cheap and were not the colour that was advertised online.

The customer service is awful, they didn't address my concerns or requests whatsoever.
First I wanted to complain because I had measured myself using their instructions and their sizing guide was way off, when the items arrived they were 2 sizes too big!
When I expressed this customer service didn't care, they told me that "next time I should use their sizing guide" and sent me a link to it. Then I paid to return the items, which you usually don't have to pay for but okay. Re-ordered items for the second time...and...THEY GOT MY ORDER WRONG and wouldn't ship the item that I ordered till I sent back the wrong item when I did. I expressed that I had paid for express delivery so I could have it before I went on holiday, they told me they were shipping my item next day delivery and they LIED they put it on standard 6-day delivery. When I raised the question they gave me another bs excuse. I am absolutely appalled by the experience. Will never be ordering with them ever again.

Date of experience: 10 December 2022

I ordered my dress about 9 days ago thinking it wud come on the 7th day since it had 5-7 buisness days delivery. I NEEDED that dress by the 7th day since it was my sisters baby shower but i expected it to come sooner... It hasnt come yet! Almost 10 days now taking its sweet time I'll never get anything from here again. SO dissapointed

The material tends to be thin - not sheer, but just thin. I have items that have been wonderful, and some not so wonderful. Quick shipping, and constant discounts are what makes this site good.

My package was stolen and they don't want to refund me my money or do not want to send me my items back worst customer service ever

Unless you have about 1-2 months time before you need your order, DO NOT order clothes from here. The website claims shipping is UP TO 8 WORKING DAYS to the USA. I ordered well over 3 weeks before I needed my clothes, and they still wont be here in time, exceeding the 8 working days time frame. Worst is costumer service gave me the wrong tracking number and then when they gave me a new one, it didnt even say the expected delivery date. So disappointed, its not worth it for the cheap clothes.

DO NOT WASTE YOUR MONEY ON THIS SCAM. THEY WILL STEAL YOUR MONEY AND NOT DELIVER YOUR PACKAGE. I'VE BEEN WAITING ON MY ORDER FOR ALMOST A MONTH AND HAVE NO CLUE WHERE IT IS, YET THEY TOOK MY MONEY OUT INSTANTLY. PLEASE DO NOT FALL FOR THIS SCAM. THEY HAVE THE WORST CUSTOMER SERVICE YOU COULD EVER IMAGINE! I HOPE YOU GET SHUT DOWN, BOOHOO!

I recommend you don't order from Boohoo. I did not receive my clothes and I was told I needed a crime reference number to received a refund. Appalling customer service.

I ordered two maxi dresses that were so thin you could see right thru them. I was so disappointed and I can't wear either dress bc they are so revealing!

First time user; items ordered are good quality, they match the descriptions and sizes perfectly, and the delivery was on time and hassle-free. Pricing is unbelievable! What's not to like?

Received my package today*****Totally disappointed my order was $96.00 and I had to pay $60.00 in customs and duties. I was under the impression that they were responsible for the duties and taxes... I will never purchase from this company and I will advise others not to. FALSE ADVERTISEMENT. I CONTACTED THEM NO RESPONSE-:-(

First of all, I have a feeling like they are giving you wrongs sizes not by mistake, but because they want to get rid of all sizes. Second, I returned some items because THEY GAVE ME WRONG SIZES, and have never received a refund, they also did not react to my email. Screw them! Never again!

Can't get ahold of anyone to exchange or return and item even though they say "easy returns/exchanges". Make sure you know your size or expect to just throw money at this bull$#*! scamming website.

I bought four dresses for a wedding that is coming up. All four of the dresses looked nothing like the pictures so I sent them back. I notified Boohoo through the returns process on the site and sent all four back in the same bag they came in.
I received a returns confirmation and awaited my full refund, however I had only been refunded for three of the dresses. I emailed Boohoo who claimed they only got three of the dresses (which is impossible as they were all sent back in the same bag) and that they were charging me for the fourth.
They asked for my proof of postage but unfortunately I could not find it since I had confirmation of return. From here they said they could do nothing.
This has happened to two of my friends who I spoke to about it but fortunately they still had their proof of postage to prove otherwise.

The returns process isn't straight forward for Boohoo anyway but the fact they deny receiving items is even more worrying. I am outraged I have to pay for a dress I don't have but more annoyed that I have to show proof of postage for a parcel they have already received!

My advice would be for those returning items (which you most likely will judging by the difference in pictures), take photos and keep your proof of postage as it sounds like they make a habit of 'not receiving' certain items!

First and last experience with this company! 20% off promo wouldn't work, then expired, then £1.99 next day postage promo didn't work. Got charged full price for next day delivery. After paying for the items my confirmation email gave me a date of the following Tuesday not the next day which was Friday. Upon further investigation by going to their FAQ's I found that there is no way they would deliver next day to my post code. Why even list next day northern Ireland as a postage option (at an increased rate I might add) if it is simply not going to happen. I checked carefully about the postage, this postcode restriction is not highlighted or clear during the process.
I now have to travel miles into town, scramble around to find something when I should be travelling to my venue, I'm £40quid down that I wont get back until I go through a lengthy return and refund process that will take about 2 weeks, they don't even have a customer call center, just an email they might reply to in 24 hours! Terrible site, terrible experience. Never using again