Boohoo

Takes far too long to get to you china is quicker! 15 days still no order arrived spent over £100 for gifts not using it again!

Poor service. I never received my order. It's been 3 weeks... I'm very unhappy with this company. I wonder if it is a scam?

If it's clothes that don't fit and delivery & return postage costs you're looking for, then look no further.

$20 of my money to waste my time.

I've been waiting 13 days for an order that was promised within 6 business days. The company offers no apology and did not even answer my emails...

Ordered a skirt in my size that was way too small. I had to send it back which cost more than the skirt

I paid extra money to get my order delivered the "next day" but didn't happen!
The customer service is very poor.

Items of very poor quality, disorganised returns process. I ordered once and returned everything and got wrong amount refunded. Stay away.

Despite all the bad reviews I decided to give them a try anyway based off a YouTuber. I was a bit skeptic at first but I'm glad I did. I saw in another review someone stated that the sizing is wrong in checkout. Well this is true and it isn't. I clicked a size US 6 but after ordering confirmation email stated that it was a size 12. I contacted customer service and they ended up emailing me back in less than 24 hours I believe and well as US 6 is a UK 12. So if this happens to you don't get upset. People complain about shipping. I ordered on July 19th, received an email on the 20th that my items had been shipped. However, the tracking info is a little off after that. It's not real time shipping but whatever happened that day did show up hours later that day if that makes sense. My items were scheduled to arrive between July 26th -August 1. They came on the 28th. So for me it didn't take that long to receive my things. The quality of the dresses are great! Nothing about them is cheap. All in all I'm happy with my purchase and probably will order from them again.

The online shopping experience was great! I got 15% off when i finished looking at my clothes and was excited to recieve my order! The site told me it was giong to be there on the 7th of may and i had order it on the 1st of may, i didnt recieve the package till the 16th of may and when i did receive it the tops where absolutley horrible! On the models they look like they were an acctual material but they are some thin $#*!ty material and even with a top underneath them it still looks CRAP! I will never buy shirts off boohoo AGAIN! I got some pants though and leggings and they are absolutley brilliant! I love them and were them everywehre :)

Bought a dress that is of poor quality, returns policy is ridiculous
Can't speak to anyone with queries. Bad service

Ordered pants and they were crap. You pay for the return ship AND no refund of first shipping cost :(

The only annoying thing is the sizing isn't consistent I got 2 size 10 dresses and they were completely different.

I can't even get a delivery date for the package... I already see where this is going. No updates available

Ordered 3 weeks ago for 150 euro and still received nothing. Also this site has a bad service and no help from Customer service.

Do not order here!

My overall experience is a 6/10. I liked most of the clothes I have ordered, I enjoy the fact that they carry clothes for plus women, and they do have a lot of 30%-50% off sales. My orders have always come in a timely manner.

A few of the problems I see with Boohoo is that SOME of their products are pretty terrible quality wise. Plus jackets with tiny arms, dresses that are too short and won't cover your damn hooch, and some of the fabric is AWFUL (thin, cheap feeling, etc)! Another problem is their RETURN POLICY! How they love to take money, but can't saddle up for their customers when they've done something wrong. Only 14 days (I believe) to return something when it could take up to a month to even get back to them!? I've bought tons of clothes from them and I am in the process of returning just 3 things back because of 1) Quality and 2) Size. I paid $15 to send these parcels back. I BETTER AT THE VERY LEAST GET AN EXCHANGE! SOMETHING! Also, they CAN'T CANCEL ORDERS! Even if you placed it an hour ago, or used the wrong form of payment. I don't see the problem. Other online retailers usually can!

I think Boohoo has a lot of potential, but not before they start thinking more about their customers, and not their own pockets.

I only received $28 refund out of $102 return. They did nothing to help me get $74 they own me. Save yourself the hassle and money. DO NOT BUY FROM BOOHOO. They are DISHONEST.

While looking through the site, I was so excited about the clothing this site had to offer. In it, I was able to find things that I could not find anywhere else, especially at a decent price. I ordered three items I really liked. To my disappointment, on that very same night, minutes within confirmation of my order and deducting money from the bank account, they sent me an email saying that they cancelled my order without any explanation. No one from customer services even cared to send me an automatic email or call me explaining why it was cancelled. I shot them an email now only concerned about getting my money back, since I do not care to order from this site anymore. They said they would reply within 48 hours, which they never did. No money was refunded into my bank account. I went on their Twitter page which served as another service platform, and in the bio they said that they work "24 hours a day/7 days a week" yet they did not reply on time, especially with the severity of my situation. I was about to send them another email complaining about their customer service, until someone finally sent me an email with the vaguest response, saying that the order "has failed their security checks" and that my money has been refunded. Another person on Twitter asked them about why their own order was automatically cancelled, in which customer service replied it was because it "failed security check" but when asked to expand, they said that they could not. Absolutely pathetic! Automatically deducts money, slow responses, and once one gets a response, it is incredibly vague. Some pieces of clothing on the site are those you cannot always find anywhere else, thus I did not give it a one star. However, some reviews complained that the clothing has a cheap quality to it so I do not feel so bad staying away from this site. It is not worth putting money into a site that is deceitful, unclear, and untrustworthy!

I placed an order with Boohoo and Asos the same day. They are both fast fashion retailers based in the UK. I paid for fast shipping from BooHoo-- which said it would take 4 working days to get to me.

Guess which company got me my package first?

Asos took 4 days-- and I didn't even pay for fast shipping. Boohoo, on the other hand, took 2 full weeks.

I no longer needed the items in question by that time & sent them straight back-- which also was on my dime. Asos doesn't charge you to ship your returns back, which is what EVERY online based retailer should offer, since you literally have no other way of returning your items otherwise.

I complained to their customer service department via their website. It took them a week to respond. Their response was basically, "It's out of our hands!" and blamed it on customs.

Again, Asos.com manages to do the exact same thing-- ship to the US from the UK-- without the drama in shipping. So their customs excuse feels like BS to me. Especially since I was given no updates about the whereabouts of my package the entire time it was being shipped.

I basically stated the above in my response to their excuse about customs & they proceeded to respond like a whiny teenager, basically ranting about how Asos.com is an ENTIRELY different company that uses different logistics and services. How this is out of their control, etc...

Basically, Boohoo.com is a joke. I can't speak to the quality of their clothes because I didn't even open the packaging. Whatever the quality, though, it's not worth the trouble.

I do a lot of online purchasing for my job and this is by far the worst experience I have ever encountered.

Scammers! I placed an order with this company and added the Premier delivery package to my basket next day delivery), I checked out, all was fine. The next day I went onto my account to see what time my order would be delivered, when I checked, it showed the delivery was standard delivery 3-5 days. I went onto online chat and asked why its showing as standard as I'd paid £7.99 for next day. I was told that there system automatically sets the delivery to standard and its my job to change it to Premier (even though I added Premier to my basket) what a scam! I bet they have caught out thousands of customers with this! I asked for my order to be cancelled, they said no ( even though it hadn't been sent at this point, I asked for the £7.99 to be refunded they said no again, even though I have paid for a service and they have not provided. I then asked to make a complaint, to which I was told, this is not a hotline! And refused to give me any details to complain to. I found the details myself and made a complaint and they do NOT care! Do not shop with this scamming, poor service, lying company! First and last time I will ever deal with bohoo.

Very poor quality of product Had to wait month for money back for returned items Will not shop again

Do not, I repeat Do Not make an order, you will regret big time.
I made a huge mistake by placing a huge order, which at first sight seemed non problematic. I got my order confirmation and I got a mail concerning the delivery is on its way. Days went by and I was waiting for my huge parcel, but it never came. Suddenly one day I received like 5 different mails from bohoo each saying that part of my order is being returned and refunded.
I was surprised, cause shouldn't I have receieved my stuff and wouldn't it be me who should figure out rather I should return or ask for a refund? I calculated all the returns that they stated and found out that what they are basicly telling me is they would not be shipping anything to me at all. Not one single item. Without letting me know whether it is because the fault was theirs or mine, or if anything was out of stock, my order was suddenly stated as returned and refunded. The problem is, I did not get the refund. And I surely did not get my order either. Now three seperate mails has been posted to bohoo from me asking whats going on, and they do not seem bothered by it. Now I feel like an idiot who have wasted 800 dollars on absolutely nothing. SCAM!

I placed an order about two weeks ago, and it was supposed to ship in 2 packages. I received one tracking number for both packages. Both said they arrived, but only one had. This package arrived on 9/12/21 and I have still not received the second package (9/16/21). I also happened to look at my bank statement today and noticed I was charged an extra almost $60 for my order. I contacted customer service, and I spoke to someone named Shah. They told me that my bank statement was correct, and the total at time of purchase reflected this price, but my order confirmation "must have had a glitch." This is false, because my total at the time of purchase, as well as my confirmation email, listed $112.26 as my total. I received a 60% off discount and applied a second coupon to get an extra $63.30 discount. My bank was charged $170.40. I tried to speak to Shah about how this is an undisputed charge as I was charged more than I consented, and they told me to add up each item in my confirmation email and that it would be $170.40. My second issue was that when I made the purchase, after putting in my second coupon, each item did not discount. The $63.30 was only taken off of the total, so each item still only reflected the 60% off discount. Therefore, obviously adding these items up would add up to $170.40 and not include my $63.30 discount. My total before the discount was $165.19 plus $10.47 shipping minus the $63.30 discount for a total of $112.36. Shah refused to credit me any money or take responsibility for the website's mistake and just told me the $170.40 was correct, even though they never included my discount. The real kicker was Shah's final response: "There must have been a glitch when you were checking out and I can confirm you have been charged the correct amount for this order, if you no longer want the items feel free to return the items back to us for a full refund. :)" Pretty sure I never said I didn't want the items? Pretty sure the issue was your site over-charging me without my consent which is an issue on their part that THEY should resolve. Condescending, rude, and should be fired for their responses.

An Absolutely "boohoo" for the money and the hope I lost waiting to fit some pieces to my clothes collection from boohoo.com. Because I order from Greece, I tried to study the sizes chart very well and I measured my body separately for each item I ordered. The clothes though, have unacceptable fit, it is like I ordered for a body of 10 kg less. The quality is the poorest, the clothes are seethrough, and they stick at your skin, very unhealthty. Unfortunately, the return expenses cost 69€, so no worth it at all, to return them for a 30 euros refund. The wide fit shoes I'd what lead me to this site at first, but they are fake. No special design for wide toebox, just one size higher and that's it. I am talking about the black pointy pumps, a khahi ribbed dress with fluffy sleeves, and two openings at the side, one ribbed long sleeve (they're both like small, while I ordered medium), and a mint ribbed short sleeve t- shirt, which first time in my life has narrower shoulders than mine. I am a curvy petite, so I chose this category. They know nothing about clothes and I feel very disrespectful. Plus it takes them more than a week to send you the parcel. This is due to Brexit, I can understand than, but you can write explicitly boohoo " Are you sure you want to proceed? You may lay customs at the delivery and a fortune to return them in case you are not happy that we scammed you". The clothes I gave them already to kids, so I don't have pictures only from the shoes