I'm just came here to share my disappointment with this company, I bought one grey tracksuit with a hooded, on boohoo app, it supposed to be for valentine's day, anyway my item came totally different, it delivered for me a green tacksuits with no hoode. Completed different item that I order.
That's ok, I contact the costumer service told them what happened, I gave my tracking number, took the picture to prove, they saw it was wrong, they said I had to return it by post, and the return was totally free, next day I went to the post office I had to pay 9 euros to return it, ah I just had to go on an post because the fastway u are unable to contact them,
I contacted again the costumer service and they said they would refund it for me, fine, so finally I asked then when my right item would be delivered, because I still wanted the right grey tracksuit and they said it is out off stock.
I'm so angry about it, it supposed to be a valentine's present and now it a night mirror, and they will refund me I dont know when. ‍
Right now I dont have no money and no present. ‍‍
I'm absolutely disgraceful

Ordered prior to my b-day on 02.04.2015, waited 2 weeks for the paid "3-5 days delivery " to find out that they sent it to the wrong address, nobody knew because Hermes tossed it in their bin... found out about this on the 16.04.2015, emailed them, after over 10 emails and poof from the wrong address where they sent it that the parcel was returned, they said they can't give me the 2 items i ordered because they do not have them in stock(i replied, that all they had to do was to return the same parcel... they said they can't... and that they will give a refund, can i please confirm the address... i confirmed the address AGAIN)... THE NEW PARCEL ONLY WITH 1 ITEM THIS TIME ENDED UP AGAIN AT THE SAME WRONG ADDRESS, disturbing my 84 year old neighbour which looked at me like i am the crazy one, not the incompetent people at BOOHOO), interesting how parcels from River Island, Amazon ordered on 02.04.2015 arrived to my address in time, not to a neighbour, no problems... first time in years of ordering on line this happens... never again i will order from them... TOO MUCH STRESS

Please don't order from them - I placed orders from them in July this year and never received one of the orders but they took my money! Worked out they owe me £289 in total - the customer service is the worst ever - I have spent hours and hours trying to explain my case through email, and their Facebook messager - everytime I message someone new replies, I then have to explain the case all over and again just to be referred to someone new who hasn't a clue, on average I send 3 messages a day asking for my money, do the maths -that's a lot of time. I'm also having to pay interest on my credit card as I have an outstanding bill, so I'm in debt because of this shambolic company. They are now completely ignoring my messages and they do not have a phone number - I'm going to take legal action and contacting watchdog- reading all the other reviews I would urge you all to do the same as we have such a strong case to expose them for what they are - scam artists with the most diabolical customer services- will not let them get away with this day light robbery! Please spread the word - DO NOT USE BOOHOO!

Placed my first order after sitting up for hours in the middle of the night to make the end of sale deadline after seeing a bag I liked on their site. I shopped the site for many other items, some of which were going to be Christmas gifts.
Much to my surprise & confusion, weeks later, when I was expecting my order, I received an email saying that my order had been cancelled and refund was being processed. HOW DOES THIS HAPPEN?

I then contacted them and asked why & how this happened and the reply was as if automated, didn't answer the questions, just said they would refund. It had already been refunded...

I wrote back asking for it to be escalated (hopefully to a real live human being that would be able to answer questions) and they said I must send a letter, yes, by post, to the UK to have it escalated. A written letter sent by mail for a complaint to an online store... really?

I then spent a couple of days "discussing/arguing" about this and still trying to find out what happened to my order on FB messenger, all for nothing...

The time I wasted on this was huge.
1) By looking all over the site making a large order
2) Having to re-shop for Christmas presents that never arrived
3) Emailing back & forwards numerous times
4) Days spent on FB messenger

They have no idea what happened, likely they cancelled my order accidentally & for ALL of this inconvenience, they didn't once offer to reship or credit my account. When pushed, after "300" contacts with them, they offered me $5.50?!?!?! WTH can I do with $5.50?

Save your time and sanity and NEVER use them! I wish I had read all of the other BAD reviews first.

My son loves abroad.IN THE FREEKIN MILITARY for fcuk sake
I was so excited to find 3 graphic shirts with his all time fave artist.
Amy Winehouse. Biggy Smalls.And Everybody loves Chris.It is now OVER 2 MONTH'S and it took about 1 month ago to realize that some morron (NOT I) altered the shipping address. Like seriously. Now I filed a complaint and WHOM ever is replying clearly does not wrote back in English properly. It's like dealing with a person that is not from planet earth. Dafukk BOOHOO. 4 DAYS LATER STILL WAITING FOR A REPLY ON A REFUND... PISSED TF OFF

Order some clothes 2 days ago was suppose to deliver to a commercial address today. I work from 9-5 boohoo deliver till 9pm I have stated that I do finish at 5pm none of the member replied to my emailed or helped my out. For a respond I had to contact them via Twitter. Ladies who "tried to help" who do not help at all; all they do is check the tracking number which is basically the same thing what I can do and I don't get paid for but anyways. Non of them helped me at all I've spend over £160 and for me to pay for delivery 4.99 next day and not receive it is just annoying especially know it's all birthday present clothes. Never came across such a bad service. Funniest thing is that they said they will leave it outside in a safe place! It's a joke if that packages gets lots let's see what money I will get back. Never again I will plan to order from. They hVe terrible transport company who does not care about their customer one bit. I forgot to mention that the girl I spoke to said I never mentioned my 'company name' as it is a unit which belong to both companies it's very confusing so I have decide to put unit number and she told me there was an attempt deliver at 16:48 and I waited in the rains for 1 hour there was no one there not only they provide vs device but lie in my face. They might have nice clothes but for me if u don't know how to treat ur customer you shouldn't be in a buissnes like that! Wouldn't recommend anyone hVe a look how many unhappy customer that hVe on their Twitter then maybe they will sort it out when they loose some customer and provide better services. Let's see what happens