I ordered with boohoo on the 7th August, today its 8 October and I still haven't received my order,
I consulted the agent on the 23 of September and I was told to wait till 26September they are investigating the courier company that should have delivered my parcel else they will be a refund on that day. On Sept 27, a consulted them again requesting for a refund, the second agent told me the very same story to wait till 7 October they are investigating the courier company, and if I haven't received my order by Oct07 they will refund me. Today is 08 October, I don't understand if I am banned from chatting with Layla or what's happening, I've long navigated to Chat with Layla and the chat wont even open.
I ordered goods worth $43
The first agent I was talking to was Haseeb, the second agent was Nadiyah Khanom
Even today no refund no nothing

Don't order they send incorrect items and there express postage don't come 4 days. Item is thinier then appeared

Not very happy with this company's service. I bought a garment which was needed in about a week and a half. Per the delivery times posted on the site, standard delivery should have been fine. Yet after ordering and recieving confirmation of shipping, the estimated delivery was not within the time frame listed online. I was not able to cancel so to get it in time, I ordered the same item and paid extra for expedited shipping. The promised delivery date for the second order was early enough, yet BOTH items arrived two weeks late! I had no use for them by that time. The event I bought them for had already passed. I was very unhappy. I had basically just spent over a hundred dollars on nothing and had to go out and hurriedly buy something else for NYE.

I was even more displeased when I discovered that the only way to reach customer service is through Twitter. What the hell? I had to reactivate my old Twitter account to even reach out. What about people who don't have Twitter? How about an email address or phone number? Is that too normal? Anyways... I find Twitter as a customer service outlet to be very silly and inconvenient.

I was refunded the amount I paid for rushed shipping (order #2), and that was fairly easy.

I returned the first order separately, having to pay the cost of shipping myself which was annoying considering the item was completely useless to me solely because of Boohoo's inability to deliver it in the expected time frame... I sent it back over a month ago and still haven't been refunded. Boohoo customer support says to give it 21 days... I don't know what world they live in but their pace seems pretty far off from modern reality. I wish I could take this much time for everything I do... Except I'd be jobless...

Overall they have a nice selection, and for the price I thought the quality of the item I bought was appropriate. But poor service is something I cannot stand. I won't be ordering from them again.

I ordered a package on 11/8. It was transferred to the USPS delivery system upon arriving in the US. The package never came, so upon communication with the customer service department from Boohoo, I was instructed to communicate with USPS. After multiple hours of phone calls, emails, and visits to various USPS sites, my package is un-find-able. Throughout this six week process, I've been communicating with Boohoo, who keeps telling me to work it out with USPS. My final communication with USPS was that all of the tracking numbers provided were invalid and they do not have my package. I went back to Boohoo and they tell me they cannot reimburse me until the package is returned. SIX WEEKS I've been waiting for this package, and it should've long been returned - IF USPS COULD EVEN FIND IT. So basically, I'm out of money, and don't have my order. Thanks Boohoo. Excellent customer service. I hope my bad review inspires change, and potential customers to reconsider before ordering, due to the lack of support and thievery of my money.

I ordered one month ago no order no response... useless people n it's only scammer. I can't recommend anyone to shop with them.