Received poor quality goods and returned them for a refund Received no response or refund poor customer service

My package, to be delivered in Florida, has been in Indianapolis since 7/9 at 3:49am. It has been 15 days with no movement. I have called FedEx customer service several times and have finally been told that they are having ongoing issues with boohoo packages due to the mailers they're using getting ripped and items falling out or the packages not being sealed properly therefore, the packages are empty and unable to be shipped/delivered. FedEx told me that they have informed Boohoo that they need to use new mailers and/or properly seal them and a few days ago, they shipped HUNDREDS of packages that had issues back to Boohoo and PrettyLittleThing (they're both the same company). Another package that I ordered the day before but shipped the same day, arrived 2 weeks ago with a hole in it (for some reason, although shipped the same day, the 2 packages took completely different routes) I have gotten in touch with Boohoo via Instagram and was originally told I need to wait until 7/30 before they'll even look into it, then was told later by another agent that I have to wait until 8/2. All of the items I ordered are sold out so I asked if they can just resend me my package when they get it back, but was told they can't do that. It makes absolutely no sense that they can't just resend my items... they're telling me that I can hope to catch them and reorder them if they put them back on the site. You'd think the least they can do is send my order back out after going through all this hassle and that they should appreciate the fact that I don't just want a refund. Their customer service is the absolute worst. I have ordered from them 7 or 8 times over the past couple of years... never again!

Stole money, teribble customer service. Dont buy. Communicates disgustingly and has not yet paid money for the missing items and accuses you of theft

***DO NOT ORDER FROM THIS COMPANY*** You are guaranteed to lose money in one way or another. I ordered 3 items from Boohoo. I kept one item and returned the other 2 items on August 1st, 2016 with the return label they placed in the package. The return label has a BARCODE on it, yet this awful company doesn't use the BARCODE for tracking purposes. The package has not reached them as of today... Sept. 22nd. I have emailed them several times about my $36.00 refund and they asked me to send them a photo copy of the label THEY SENT ME! Does that make any sense! Other PROFESSIONAL companies are able to track your return package with the return label they gave the customer... instead of asking the customer to send them a photo copy of the label. I have returned tons of items in my life thus far, and I have never had to take a photo copy of the return label that the company sent me. I could understand if I went to UPS or Fedex and shipped it at my own expense and received a tracking number... but they gave me the return label with the tracking bar code. ****IF YOU DEAL WITH BOOHOO.COM, YOU MIGHT AS WELL THROW YOUR MONEY OUT THE WINDOW!**** (they only received 1 star, because it is mandatory)