Return an item and never been refunded, they only keep saying check with your bank.
Avoid this site! Keep your money safe!

This is a trusted Online fashion retailer. Great company, good products, swift delivery brilliant customer service a credit to our great city.

Its been 15 days and still nothing, checked and this is what i got,"pic" I just don't know what to think

I ordered skinny jacket to Israel but got skinny trousers! That's awful! And I needed it quickly. Cause it I don't have costume for event... Damn it

I have recently made a purchase from Boohoo website, prior to which, I contacted customer service MULTIPLE time to request some information regarding maternity sizing. I was told point blank that customer service reps did not know the answer and someone would get back to me. No one ever got back to me. When I contacted customer service to follow up I was again told that someone would have to get back to me, basically they are not educated in their own product. I did mention that I didn't have much time as I wanted to purchase a maternity dress for an event I had to go to. I was told to order it and return it if I wasn't satisfied. I agreed to do this because I was very anxious to order something too late. My order did get delivered in a reasonable time frame (7 Days). However I do not know who they have delivering their parcels but the courier literally whipped it at my front door from down my walk way. I have a security camera that caught this, not to mention I was in fact home and heard the thump from inside. Needless to say, I am totally dissatisfied with the service and my product. On top of the terrible service, the dress does not fit, because of course, I had to guess my size. Also, their customer service team has yet to respond with the sizing information for their maternity clothes! Its been over a week! Boohoo carries an entire division of maternity, how is it possible that you do not have a size guide for you customers?, but whats worse, is that they provide such terrible customer service that if someone asks a question they cannot answer and they don't even try to get one for you. I am so disappointed, this is my last time ordering from Boohoo and I will make sure that everyone knows that this company is just junk, terrible quality of clothing, inconsiderate delivery service and by far the most incompetent customer service department.

I am 162cm—74kg—34B
I'm not proud of it but I'm someone who likes to hide their body and it's difficult at times to find coats that work well with my body. MANY jackets make me look boxy and my wider shoulders do not help. I ordered a L (10) but they refunded me because they were out of stock. So I ordered a M (8) quickly because I need a coat before college starts. I'm glad that the M (8) arrived instead. The L (10) would have been too long and sleeves to long and over all a tad too big. The M (8) is PERFECT. The flannels or details in the front you see in picture hide the front of me and it's baggy enough in the back to hide the back of me. I might roll sleeves a little but probably won't. Sorry for this long review but I'm just very happy this coat worked out ( ‿)
OH ALSO you know when we suck our stomachs in and our chest raises and sometimes it looks like one of those body builders under a coat. (I don't know if you know what I mean). Looking like a body builder is beautiful but me, with trying to look as small as possible…This coat doesn't make it look like that.
SUPER OVERSIZED WATERFALL WOOL LOOK COAT
(^what it's named^)