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Boohoo has a rating of 1.4 stars from 1,313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Boohoo most frequently mention customer service, next day, and tracking number problems. Boohoo ranks 2312th among Women's Clothing sites.
I've ordered quite a bit from them, but just 'sampled' for the first order as I didn't trust them based on all the terrible reviews. I think I've done 5 more orders. One single pair of pants didn't fit, and it was my fault. Now I've ordered tops, pants, heavy boots and coats from them. Sizing seems pretty good. Canada Post is occasionally late but coming from Europe to here seems to be a breeze, no extra charges and no tax from memory. Prices are fair for what you are getting, I do not expect anything to last 'decades' and there's even some Canadian retailers that buy from them, or their suppliers. I grabbed a few things and shot the picture, materials are actually better than average, everything has been washed and didn't shrink (I don't own a dryer however). It's too bad they have so many negative reviews. I'd suggest buying a few cheaper things to sample size or quality, like I did. But ultimately ALL the sizing has proven accurate for me.
Absolutely zero rating. I ordered 2 items. One item which i got was incorrect. Answer is, that I HAVE TO find self-post, pay for that and send them item back. For what i paid, if i have to pay again if they did mistake? My last shopping it that page and i dont recommened. Tatiana
I've purchased from this website at least twice but not recently. My first order were a dress, heels and other stuff that my mum wanted. The quality of the shoes weren't great, the size isn't true and it was just squeezing my feet, though I don't have much experience with heels. My next order, I purchased some of the shirts and shorts, mostly on sale. Some of the products I love but most were a disappointment. The material for these "flippy" shorts were horrible, they looked way too small at the waist and used this elastic band but when stretched to be worn the material would look like a totally different material to the rest of the unstretched material, lighter and the band could be seen. I also purchased a oversized shirt which I actually quite like, at first it seem way to big but the material was good, and now wear it all the time when lounging at home. Thumbs up. Same goes to two other shirts, okay quality and part of my basics. Though another shirt purchased, white in colour, looked good in the pictures but deceived my appearance of what the material would be like it lacked quality. It was made out of 100% cotton, which i thought would have been the best material, I guess I just don't know much about materials, but when i received it, I think that it was just what i was expecting. It was a little see-through. Neckline bit stretched. A little disappointed again. But overall, I think that you should just be a little more cautious when shopping online and examine everything thoroughly, looking at the pictures carefully, not trusting how an image portrays something (it's all about lighting; everything is not what it seems), research your fabrics (unlike me) and read through reviews of the product on other websites and the actual website too.
Ordered heels and never got them and I used the zip pay option so I thought it was legit so disappointed
The quality of the clothing is horrendous and the packaging it came in was shocking, also the sizing is completely off, absolutely $#*! brand
Worst Customer service that I have experience in a long time!
Prior to this incident I purchased two other orders from boohoo with express shipping and both arrived two weeks later, too late for when I needed them.
Now back to this incident:
They had me waiting 2 weeks for the arrival of this express shipment as well and then when I finally received it, there was a huge rip/hole (I sent them pictures).
That already frustrated me enough. They decided to handle it by offering me a replacement pair at no further cost to me, I would've been satisfied with just that and extra forgiving... however they then came back and said the color that I originally ordered had sold out. So I stated that I would accept the same shoe in a different color... and this is where all hell breaks loose... Boohoo then takes back their original offer and states that they are no longer sending a replacement because the color is different and that I should waste more of my time, money, and energy to bring it back to the post office and ship it back to them if I want my money back WTF?!
Keep in mind that it's been about three weeks now and I still don't have what I paid for. I also found out that this was a lie because when I spoke to my sister about the situation, she told me that they actually sent her a different color of her item (A bomber jacket) when they messed up the order and the original color was sold out. So now I'm finding out that boohoo lied to me, they also got my hopes up with a fake resolution, vack tracked on their offer, told me I should do all of the work if I wanted my money back (for an order they messed up), caused me I don't know how much stress, and ruined this experience for me. I'm now going to go the route of a PayPal dispute/claim as well as reporting to any necessary parties. I'm going to let it be known that they lied and offered to help me and then basically said never mind. I'm DISGUSTED with this terrible customer service. After all of the money that I spent with this company over the years, they treat me like this? NAH. I'm done with them.
Scammers. There is a reason there is so many bad reviews. A month an I still haven't received my package
Amazing website amazing prices amazing service.no complaints whatsoever, although they should be clear about the sizes.
Would never order from this company again. Never received my package. And have not received a refund from them...
You must pay €18,50 for return if you live in the Netherlands. The fabric is very poor and the sizes very small.
I paid for my order two months before, they told me that they lost my clothes and they never gave me my money back!
It may be cheap, but it is garbage.
Customer service is garbage.
They blame their customers for their mistakes.
Ok, it's going on 3 weeks since I returned my order (NA*******). Not only has it reached your warehouse in Georgia but it also reached its final destination in the UK. I want my refund of $44.99 sent to me immediately. This is ridiculous and I would never recommend anyone to purchase anything from this company ever again. I order online OUT OF THE COUNTRY daily as well as make returns and I have NEVER experienced such poor business (customer service) before. SEND ME MY MONEY. I keep emailing them asking for my money and I get the same email saying that I will hear from them within 24 hours but I don't hear anything from them and yes I check my spam too and nothing's here from them. I also attached my return receipt (in addition to paying $10) as well as my tracking information showing them that I know they received my return. It wasn't until AFTER I ordered from them that I was told this place was a scam because I have a co-worker that had an issue with them when she returned items and showed proof with receipt that then it took her 3 months to even get a refund. I have NEVER experienced this kind of customer service while shopping online in and out of the USA... NEVER! I WANT MY MONEY!
Amazing, the size Is right and the clothing is perfect. The timing was perfect and came in in 1 week
Worst than bad, I ordered a coat and the parcel is still missing while they are inventing excuses for not returning my money back. PLEASE DONT ORDER FROM THEM!
Beware when ordering from this site as the price of each item increased at check out without warning or explanation.
Love shopping boohoo. Easy to navigate and feel confident with this place! You wont be disappointed! Good materials, most wash well.
They take forever to ship out your package but their clothes are decent quality for the price that you pay
Wasted about 200$ on awful, ill fitting clothing. Had to return all of it. Will never buy here again.
Took our money for an auto cancelled order and now not returning after multiple mails. Its been more than 2 months.
Ruined my birthday clothes came a week later never ordering again. Customer service sucks u have to write them on social media just garbage
WATCH OUT! I order from US Boohoo. They're always PLAYING GAMES with their PRICES that change in front of your own fricking eyes. You click for a sweater that says 16 bucks and when you click, the product isn't 16 anymore but 25! That's not the worst like a week ago I ordered a little bag and there was another product very similar to this one but smaller so I was very careful choosing the right item. Once it was paid, they sent me a confirmation email with the WRONG PRODUCT! 0.0 (the smaller bag I didn't want) I wanted to cancel my order right away but CUSTOMER SERVICE is NEVER available until the next day when nothing can be done (dear, just return the product and pay for it policy). This is SCAM and a big one. I've never seen an online store changing your order, not even on Chinese websites. Besides, their search engine never works well in The States, to find a product you found before is mission: impossible. Suddenly, you can get the first page of your seach downloaded but the next ones will never get there. Good products, HORRIBLE website, SCAMMING DANGEROUS business practices and ZERO CUSTOMER service. They don't mind your business, just your money. Order at your own risk.
Fit and quality is absolutely terrible. I could buy something for the same price at h&m and it would fit like a glove. WASTE OF MONEY.
RIDICULOUS SIZING - SEE THROUGH - DON'T USE
This was my first experience and I will NEVER EVER buy from Boohoo again.
I ordered two dresses from Boohoo, I'm always in sizes 6-8 and I ordered both in size 8 - NO way were they both a size 8. One of the dresses being more like a size 4, fitted me as a very tight top once I'd finally managed to get it on, I'm only 5'6 so I couldn't possibly be too tall for it. With both dresses it was hard to get them over my head and stretch my arms out into the sleeves, they were just so small and there was no stretch. The other dress was far far too tight on top, pinching my arms and there was no room at all for my boobs, it looked stupid, the skirt of the dress was baggy and the bottom hems were not sewn so after a few wears it would begin to fray, and the material was COMPLETELY see through, I could clearly see my bra and knickers through it, including the pattern of them and even my belly button! It was not supposed to be see through. It also came with a hole in. Very disappointed with Boohoo.
I had paid for next day delivery as I was so excited for my pretty dresses and it arrived early the next morning but all I got was sadness from opening the parcel. I sent it back and in 8 days I was given confirmation they received it, thankfully I did get my money back, I was really worried I wouldn't because so many other people don't, I feel very lucky. I'm never using Boohoo again, and I'd advise everyone else not to. No wonder this is such a growing company because if all the people they scam.
I checked and double checked that shipping time is 6 days. It is now 12 days since, and N O T H I N G. Boohoo is literally absolutely trash.
Sizes are not accurate
Clothes rip
Next day delivery doesn't happen
Rude
Still waiting for a delivery from months ago
Tip for consumers:
DON’T BUY ANYTHING FROM THIS PLACE
Products used:
All rubbish don’t bother!
DO NOT BUY FROM HERE. IT IS SCAMMY AND NOT GOOD QUALITY! I placed an order and paid $15 extra to have it expressed shipped to me in order to be here by my birthday. It promised 3-4 days to ship and that was plenty of time when I ordered it. Once I placed the order, the email said it would be here in 2-3 days and would be here on a Wednesday. For over a week there was no tracking information updates and it did not arrive when it said it would. I keep emailing the company and they are very rude and refused to refund me until I got the package. My birthday came and gone and still no package. Might I add that I NEEDED my package for my birthday plans, so my ENTIRE birthday plans were ruined. I have told the company this many times. My package was finally out for delivery and of course got miss delivered. I went looking everywhere for it and called UPS and nothing was done about it. Finally, I got it from one of my neighbors and contacted the company AGAIN for a refund. THEY ARE NOW MAKING ME SHIP IT BACK TO THEM AND PAY FOR IT TO BE SHIPPED BACK TO THEM. As if I didn't already pay $15 to have it shipped to me and be so late, now they want me to spend more money to ship it back.
DO NOT WASTE YOUR MONEY HERE. AWFUL AWFUL AWFUL
Tip for consumers:
DO NOT BUY HERE
Products used:
I bought a pink silk robe and I need to return it because it came late and it's not cute at all
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UK online fashion retailer selling men's and women's clothing and accessories since 2006.
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