Boohoo

My order was placed on the 18th of March for delivery on the 30th. I was then told that my items had arrived in Australia and that I would receive them in the next few days. I was then told by Australian post that no items had arrived and that Boohoo had lied and only sent the tracking number. I was then told by Boohoo that the items are "missing" and that Boohoo are conducting an investigation into where they are. I was later told by Boohoo that the items are probably being held up at customs and that they can only be tracked down 28days after they had been dispatched. Now, nearly a month later, I receive an email saying that Boohoo have received my "returned" items and will action my refund in 30days. I never saw these items and therefore could not have returned them. I have not received an explanation. So essentially Boohoo borrowed $109.79 for two months (by the time my refund reflects.) Since I paid for these items on my credit card, this little adventure with Boohoo has actually cost me money and countless hours of my time without anything to show for it? It is unbelievable that this business is still operating with this kind of service! Lesson learnt! I will ensure that I never order from this revolting platform again and will ensure that everyone I interact with is aware of the kind of "service" to be expected from this "business!"

I will keep a keen eye out for my refund, however if this is not received, as so many of the people on here suggest is the case, I will be contacting other unhappy customers of Boohoo to put together a group claims case. Companies like this need to be held accountable! My Cousin is a substantial lawyer in the UK and believes we have a case against this business.

God I wish I had read reviews on TrustPilot and SiteJabber before buying their stuff. I made an order yesterday and these scammers charged me twice.

Messages that I've sent them:

1. Somehow clothes from Order Number: MI******* were duplicated to my new order Order Number: MI******* so I paid for them twice. Please cancel Order MI******* ASAP. I have never put duplicate clothes to my second order. It was a mistake of the website or something like this! It's horrible that I have to wait until it will come to me and make a return, it's nonsense.
2. Your system has a flaw since it had put duplicated items, that I paid for already, in my basket. Solving a problem on your end is your work, as well as solving any problems regarding your store, system and logistics; you're deciding to solve this problem the lazy way at my expense since I will pay for refunding the items. That's not good, I don't understand why this is the way you communicate with your customers. I ask you to at least try to do something with this situation, please, not just copy-paste the answer from the FAQ. I'm sorry if I sound disrespectful, English isn't my first language and I'm very frustrated that something like this happened — I checked everything while I was paying and didn't see any duplicated items. Thank you for your time, hope to hear from you soon.

Messages that I've got:

1. My apologies, but as soon as you place your order, we're on it – we know you need it fast! Unfortunately, this means we will be unable to make any changes to the order nor cancel it as it's already being processed at the warehouse. I know this isn't ideal for you, but you'll need to return the items once it arrived to you for a refund.
2. I hope you're doing well. I'm super sorry to hear your order has processed twice! I am unable to cancel an order once it has been placed. Once an order has been placed, I am unable to cancel, amend or edit the order as the order goes into process straight away. Our warehouse team begin working their magic as they work on thousands of orders each day, so it is hard for them to switch details or cancel orders that have been packed. Not to worry, once you have received your order, you're more than welcome to return this back to us by using our returns portal and a refund will be processed for you within 28 days from the date you returned your items back to us, so please do keep your postage receipt safe until you have been refunded
3. I'm sorry you feel this way Amelia and for any inconvenience caused by this, once orders have been placed and processed we don't have the facility to cancel/amend these. I'm afraid the only option we can offer is for your items to be returned back to us once delivered, you can use the link below.

Well that's fun, isn't it? I will update the review once I got the stuff, but since everyone says that quality is horrible I'm not so sure I will be the lucky one.

You could at least offer to pay for the return

Ordered from boohoo May 2nd, around…7 PM. Then I read the reviews here, I freaked out. Tried to cancel the order but the company says once you send the order it's almost impossible to cancel it and instead you have to refund it after receiving the items and sending them back. I didn't even go through PayPal just in case I had a dispute on my hands which was careless of me.

Nervously, I emailed them and told them I was extremely worried about their bad reviews and I need to know what steps to take in case my package doesn't arrive and where can I find real legitimate reviews on them that are actually positive. The response was WONDERFUL! Next day my items shipped. They told me not to worry and gave me instructions just in case they didn't arrive and told me I would be updated every step of the way. Which I was! Tracking number wasn't helpful at first so I just crossed my fingers and waited. On the 7th I got an email about my items being 3 days out estimated and a real working tracking number! On the 9th I got my items, which the estimated days were the 11th-15th. Tried them on FIT WONDERFULLY. The quality reminds me of forever 21 but a little better. Maybe Target. The bathing suit was my favorite, so pretty and colorful and a great fit (was worried my butt would show like in all other bathing suits and it didn't). I bought a sweater a size bigger (well I'm in between sizes so I got the larger one) and that fit perfectly. I'm excited, the clothes on the website are cute to me for reasonable prices. I won't say cheap and I won't say expensive. So, it's worth it. I love this site and will certainly buy from them again.

I used to purchase quite a bit from boohoo, and had a several issues with the quality of my purchases (one clutch in particular broke as soon as i took it out of the package, the chain snapped right at the loop, etc.) but I've had enough.

October 6th 2016 - I ordered 200$+ worth of items from their website, my order was confirmed.
October 8th 2016 - boohoo emailed me that some of the items I had already paid for were actually out of stock (even though they already charged me for them) and that they would not be shipped and I would be refunded. I also clarified this on the website but the items I wanted in my sizing were still showing as available. I disregarded this.
November 2016 - I didn't recieve my packages until the first week of November, three weeks later than my estimated arrival date. At this point I still had not recieved my refund. I contacted customer service to speed the process along, to which they replied that they could not issue a refund until the items were recieved back into their warehouse. WTF?
They had told me those items were out of stock and couldn't ship.
Their response time was abolutely horrible to top it off, as every time you send an email to customer service (even if you're in the middle of dealing with the issue already) you are pushed to the very bottom of the queue and they send you an email claiming they will respond in 48 hours. And they milk that 2 day window.

I DID NOT RECIEVE MY REFUND UNTIL JANUARY 2017. 3 months after my initial purchase!

I recieved an email from boohoo with a "credit" of $50, with a promo code. I thought hey, I'll spend this 50 and wash my hands of this company forever. This code was refused on their website. So I emailed customer service again. They then proceeded to ask me to go ahead and place the order, and they can just refund me.

I'm flabbergasted. I will never buy from this company. Super shady. STAY AWAY!

This company are an utter disgrace, and could not care less about their customers. I ordered a bikini from them on 21st Aug 2015, but as it did not fit, returned it using their own returns label, SELF ADDRESSED. Days and days went by with no confirmation of them receiving my return. I checked the Royal MAIL tracking site - as I obtained proof of postage - and it had been DELIVERED to their Preston Centre. Upon contacting Boohoo? DENIAL, DENIAL, DENIAL that they had received it. They would not even bother to accept the tracking number, and insisted on me photographing my proof of postage and attaching it in an email, which I did so. Days later I finally receive an email stating they had refunded me. ABSOLUTE RUBBISH. I paid £16.59 IN total, after a promo code had been applied. They refunded me only £12.60. I emailed them - 'It is because you used a promo code' which is totally irrelevant and illogical... I replied that I paid a total of £16.59, and wanted my full refund. They then refunded an extra amount of - for some unknown reason - £1.80, once again still not amounting to my full payment. This now made a total of £14.40... and I had paid £16.59! Once again, i contacted them to state that they still had not fully refunded me, then today I get a reply telling me that they had 'deducted the postage costs, and cannot refund postage', which again, is a downright scam on two counts. Firstly, postage is quoted on their site as £3.99, so even if that was the reason for the deduction, the figures do not equate, and secondly, THEY ARE BREAKING CONSUMER LAWS BY NOT ISSUING A FULL REFUND! I would NEVER use this company again. They are incompetent thieves, and I shall be reporting them to Trading Standards and issuing them with a CCJ tomorrow - which is easily done online now. DO NOT USE BOOHOO OR BUY A THING FROM THEM! If I could, I would give them ZERO stars.

I've bought numerous clothes from them to the point I was getting a couple a week usually small or medium sizing. Jackets, t shirts jeans and trousers. Then they released XS in sizing which me being about 5ft8 - 11 stone 7, I was happy but actually this has ruined my experience as now, extra small or small is way to big. To the point where my extra small jacket that's not oversized at all - or described as oversized fits my 6ft2 friend and his words it's to big, but apparently the model wears Medium being 6ft1! It's not even a little to big it's like a dressing gown on me. I know I'm not the tallest but I've never had a problem with sizing like this before. I bought cargos in a size small, way to big to the point where I can actually pull them up to my chest and they're still to big - so I bought extra small and they're exactly the same size if not it's extremely close. I went from mainly medium in their clothes to they do not fit what so ever. They offered me a refund when I return the item - which is fine but besides the point, they literally don't make clothes that would fit me anymore. I have the jacket to my dad who is 5ft11 but approx 15 stone who is happy is fits in this 'xs' sizing but it's still abit baggy on him. They told me it's done to industry sizing regulations but I do not believe this at all. It's not even exactly cheap anymore either so lesson learnt not to shop there again for myself - I'll pay abit extra and get branded clothes like Nike, medium fits me perfectly. My height wasn't a issue other than I can't reach the top shelf, turns out I'm too small for clothes too. The best part was their tailored size guild which goes off your height, weight and how you want the clothing to fit - I picked average fit and it actually recommended me a medium at 83% and large at 17%, think I would have suffocated if I bought 2 sizes up from XS and purchased medium.

So on Thursday around lunch time I clicked on a "60% off everything" Ad of BooHoo's website. I checked it out and they had an amazing deal going on with a great variety of clothing/boots I really liked. I found a lot of things I was interested in buying and placed them in my cart. I watched BooHoo haul videos on youtube to make sure this was a company I could trust and they were all positive reviews on their products. I went on google, ended up finding so many negative reviews including trustpilot of BooHoo and it made me think twice on placing my order. Thursday night I went ahead and gave them a chance. I ordered using Afterpay and got my confirmation email. Every company has their fair share of negative reviews that's why I took the chance. I paid extra for the USA Express Shipping which is supposed to take 2-3 days to deliver. Mind you, I ordered on Thursday around midnight of Friday Dec 7. I got a text Friday morning at 10am saying my delivery is scheduled for delivery on Monday Dec 10. Today is Saturday December 8 and I received my order around 10am instead of on Monday! OMG you guys! I am not kidding! It was by far the fastest shipping for anything I've ever ordered online. That's not even 2 days. Here are some things to consider though I live in Louisville, KY and my address is of a house. I don't live in an apartment so I don't know how packages are received for apt tenants. I also received a text and email regarding my tracking number with DHL. The text that I got on Friday morning shows when my order is scheduled to deliver by, it also tells me to click the link on the message to authorize delivery without signature or for other delivery options. This is very important because I don't think the courier will leave it without your approval. I also specifically said on there for them to leave it on the doorstep of my side garage (which is safer cos people won't see the package in front of my house, lowers chances of it getting stolen). Now the package I got is a huge BooHoo bag not a box. I think the design on the bag was really cute. Go on instagram, checkout #BooHoo, and you'll see what the bag looks like. Some people posted vids on their stories of receiving the bag. Another thing is that people have said it's normal for them to receive more than one bag (separate deliveries) especially if they've ordered a lot of items. Hopefully this gave y'all an idea and helped in any way. I also use ParcelTrack which is an app that lets me track everything I order via tracking number for any courier. It notifies me wherever my order is. I received the order from Lancashire, UK to Louisville, KY in 34 hours. Everything I ordered fit really well including the boots I got.

Over the past week or so I've had 4 orders from boohoo.

The first one was perfect came very quickly and was exactly what it looked like on the website. I was impressed. So I ordered again.

I ordered another dress that came quick and was perfect. Didn't exactly look like the pictures but for £12.00 who was I to complain? I still liked it. So I was happy.

The third parcel arrived. Again very quickly. The outfit I received was disgusting and the sizes were very small. I looked into sending it back and that isn't as simple as it may seem. I don't own a computer so how am I meant to print off the form?

Stupidly, I agreed to buying my boyfriend a cheap pair of shoes for a wedding on Saturday with next day delivery. Which said it would come between 18:00-22:00. I paid £7.99 on the Tuesday night to ensure they would arrive my next evening. They didn't arrive. Its now Thursday, I've tried all day today to contact boohoo and Uk mail who were sending my parcel. I finally found Boohoos customer service number. Mission almost in $#*!ing possible. You would think it would be clearly stated on their website but it isn't. I called and was put through to 'customer services' by one of their team. After being on hold, I finally spoke to someone who said. " I'm not much help, I'm just on reception, have you got Facebook? If so message on there, they will be more help. They will typically reply within an hour." I'm sorry but what company deals with their paying customers souly through Facebook? That sentence finally made something click in my brain. No professional company would have a crap customer care number and deal with their customers through social media alone.

I messaged. Because by this point I was desperate. I needed these poxy shoes. By latest 18:00 pm tonight as it would be the last time I see my boyfriend before the big day.

I explained. I was angry. I wanted to completely cancel the order. Get a refund and rush out tonight and buy another pair. Inconveniently.

And all their reply was...

Hi I'm really sorry but we cant cancel the order it is out for delivery today again if the delivery fails 3 times it'll be returned to us.

Really...

And as for U. K. Mail, well I won't even go there with that one. They have a number. But it's automated, real people don't exist and it cuts you off, if you don't press the number they want you to. So you can't even get help with your parcel.

The parcel arrived tonight at 20:00. A little too late. Well a whole day late.

So the moral of the story is don't bother paying the £7.99 for next day (evening) delivery because it's a complete and utter $#*!ing rip off. The service doesn't exist. They deliver when they feel like it.

Boo hoo...

Sort your customer care out. Seriously

Boohoo has the 60% Black Friday sale since Thanksgivings. I got four items and with the promo code applied and shipping the total was $63.99. But when I got my confirmation email, the total changed to $150. I checked my bank account and was also charged $150. Right away I contacted the customer service team through their twitter and email. On twitter, I pretty much got a different person responding to me every single time. Their response time is 30 min to an hour even though I would reply right after they respond. I started off by asking them if they can change the amount charged to the discounted total of $63.99 or cancel the order all together. They responded by giving me a list of reasons why the promo code did not work. Not addressing my inquiries of changing the order amount or canceling my order. I went through each of the reasons and still did not see how it went wrong. I responded, again asking for changing the amount or cancellation of order. They responded saying that they looked at my order and something in my cart was on sale before so the promo code didn't apply for the whole order. I looked again, and nothing was on sale, I was charged for the full price of every item which led the total to be $87 more than what I should have been charged if the promo code applied. This time I got pretty upset, they still haven't addressed what I wanted instead seems to blame it on me that the promo code did not work. I sent them the screen shot of my total with the promo code applied and also asked them to let me know which of the item is on sale because I do not seem to be able to spot it. Finally, someone told me to fill out the cancellation form. I filled it in right away and sent it to the customer services email and asked them if that was the right email to send it to. They directed me to the claims email so I also sent an email to them as well. This whole correspondence took almost a day. This morning when I woke up I got an email from customer services saying that they checked my order and it has already been dispatched. I can only wait for the order be sent to me and I have pay an addition fee in order to send it back! I wish I would have read more reviews before placing an order with them. I started to read them today and most of them say that their order either gets lost or gets delivered really late. It's funny how for my order they dispatched the order right away. I checked the status of my order and I did not have anything, so where are they getting their information? (also where are they getting the information that I bought something that was on sale before promo code? Guess we'll never know.) This is my worst shopping experience ever and I do not wish anyone else to have to go through this.

Returned a top that cost me €25 only got refund €19. Cost me €6 to return so for €12 I got nothing!

DO NOT PURCHASE FROM BOOHOO ONLINE, ITS BEEN 2 MONTHS SINCE I PURCHASED MY ORDER, THEY AINT EVEN REPLYING BACK TO MY EMAILS. Boohoo needs to go

I placed a large order with boohoo.com on March 7th (*******) and it arrived March 15th. Nothing I ordered fit, so I paid for the large order to be returned to their return center in Georgia. When I never heard anything for a few weeks I contacted their customer service and they responded quickly and explained the 21 days because of the UK return center. Once those 21 days had passed I tracked my return and saw that it had arrived in GA on March 30th. They again stated that it takes time to arrive in the UK, fine. When I began to contact them again about they explained I needed to provide proof of shipment and send them all the items from my order. Also, they always responded within the 24 hours that an automatic email states when you contact their customer service. But when I asked for a copy of my packing slip and their Georgia return center contact information on May 5th, no one responded to me. So I contacted Panther Parcels who confirmed that my return did arrive on March 30th and that BooHoo's UK center received an alert about my return being sent to them by Plane. I was then told by the Panther representative that it arrived to their UK warehouse on May 7th. I contacted them AGAIN on May 9th with all this information and the confirmation info I was given by Panther and I still have heard nothing back. I will just keep trying to reach out until someone from their customer service has the respect to respond back to all of the information I've given them. Extremely disappointing customer service, especially finding out they got alerted about my return and they still couldn't reach out to me even though we've been in contact since March.

The clothes are awful and the customer service is bad. Avoid unless you like the Boohoo feeling.

Poor poor poor need I say more just don't buy from this company. Cheap material!

Bad quality, poor customer service, terrible delivery company in Hermes and the very last time I buy from BOO HOO!

Nice in style clothes and shoes. Good price unique styles

How can a company rip people off like this! My family received NO GIFTS FOR CHRISTMAS! I'm so disappointed wish I could take further action!

Poor quality and top was different colour to the one I ordered.

Honestly, I buy from Boohoo.com more than any other shop online or in store. I love their prices, their clothes, their other products. I've never had an issue with their products - I've never received damaged goods, the wrong order, anything like that. The bulk of my problems only occur when I order express shipping. The first time I ordered something express, it was a bunch of summer dresses just 4 days before Christmas (I live in Australia). I was absolutely astounded when I received my order 2 days later, 2 days before Christmas. I knew I was taking a gamble ordering something so close to Christmas and even though I ordered express, I wasn't confident I'd receive anything until after Christmas.
Well, this experience raised my expectations for all future orders. When it was down to the wire on finding an outfit for an occasion, I knew I could order something on Monday and get it delivered by Friday in order to wear it on Saturday. Well I think this happened once, but after that I've never received an express order in the time promised.
Boohoo.com promises your order delivered in 4 days, and this will cost you an extra $15. I'm definitely willing to pay $15 for express shipping, but when I don't receive my order in time, I often think that I could have bought an extra item for $15 and just got the regular shipping (which is mostly free for orders over $60 - although it used to be $40).
I ordered an entire outfit for a wedding after I couldn't find anything I wanted in store. After I chose express shipping, I felt I could relax because it was sorted. I was counting on it because I had no time to look for anything else. Well, I didn't get my order in time, and was forced to buy something else. So I spent more money at the very last minute.
This has been a recurring theme every time I order express. I only order express when I have to, but I've stopped now because it's a waste of time and it never arrives when Boohoo.com promises. It's simple Boohoo.com, if you can't get it here in the 4 days you promise, then don't promise that. I have ordered express many times since the wedding outfit experience, and each time I have spoken to the customer service team about it. All they could ever do is refund my $15, but I have to notify them, they don't approach me and say 'hey, we noticed your express order hasn't arrived within the express time, here's your $15 back'.
I won't stop ordering from Boohoo.com completely because I do like their stuff and have no other issues with ordering. But if I ever have a brain fade and think it's a good idea to order express shipping, it's my own fault if I don't get the order in time because it has literally happened dozens of times now and I should really know better.
But what would be really great if Boohoo.com could get it together and either follow through with their 4 day promise, or simply change the promise.

Bor du i Sverige ska du ALDRIG beställa härifrån. Kläderna är av sämsta kvalité, du får bättre kvalité på Wish, både vad gäller material & deras storlekar. Otydlig information om vad som gäller vid returer. Fick betala drygt 600kr till posten för att skicka tillbaka grejerna & till råga på allt kräver Boohoo att jag fortfarande måste betala 199kr för frakten av min beställning trots att jag returnerat alla varor. 800kr helt bortkastade. Undvik & bojkotta.

Étant passionnée par la mode, je trouve que ce site est une vraie petite merveille. Les prix sont certes assez élevés, mais quand on prend en considération la qualité des matières, on n’hésite plus à passer à la caisse.

Ich habe bereits zuvor bei Boohoo.com bestellt und die Ware ist angekommen. Nun habe ich hier bereits gelesen, dass dies nicht immer der Fall ist. Un dieses Mal hat es auch mich erwischt. Die Ware ist nicht angekommen (es war auch das bisher teuerste Paket). Und der Kundenservice ist extrem schlecht. Zwar wird einem schnell geantwortet, aber leider nur mit leeren Floskeln. Boohoo hat dem Transportservice den falschen Namen und keine Adresse uebermittelt, somit ist mein Paket nie angekommen. Laut DPD kann Boohoo dort anrufen und die richtige Adresse mitteilen. Der Kundenservice hat aber anscheinend kein Interesse daran, bei der DPD anzurufen. Extrem enttaeuschend und man fragt sich, ob dies Taktik ist. Nun hoffe ich natuerlich mein Geld wiederzubekommen nachdem ich die ganzen schlechten Reviews gelesen habe, kann man sich da nicht sicher sein.

Fazit: Ich haette auf die schlechten Bewertungen vorher hoeren sollen.

Un site de vente de vêtements en ligne qui se démarque de plus en plus des autres pour les jeunes. Le lookbook comme guide, c'est une excellente idée. Cependant la livraison devrait être gratuite indépendamment de l'argent dépensé. En profiter uniquement lorsque l'on dépasse la barre des 25 euros, c'est... nul!