Return an item and never been refunded, they only keep saying check with your bank.
Avoid this site! Keep your money safe!

This is a trusted Online fashion retailer. Great company, good products, swift delivery brilliant customer service a credit to our great city.

Its been 15 days and still nothing, checked and this is what i got,"pic" I just don't know what to think

I ordered skinny jacket to Israel but got skinny trousers! That's awful! And I needed it quickly. Cause it I don't have costume for event... Damn it

I have recently made a purchase from Boohoo website, prior to which, I contacted customer service MULTIPLE time to request some information regarding maternity sizing. I was told point blank that customer service reps did not know the answer and someone would get back to me. No one ever got back to me. When I contacted customer service to follow up I was again told that someone would have to get back to me, basically they are not educated in their own product. I did mention that I didn't have much time as I wanted to purchase a maternity dress for an event I had to go to. I was told to order it and return it if I wasn't satisfied. I agreed to do this because I was very anxious to order something too late. My order did get delivered in a reasonable time frame (7 Days). However I do not know who they have delivering their parcels but the courier literally whipped it at my front door from down my walk way. I have a security camera that caught this, not to mention I was in fact home and heard the thump from inside. Needless to say, I am totally dissatisfied with the service and my product. On top of the terrible service, the dress does not fit, because of course, I had to guess my size. Also, their customer service team has yet to respond with the sizing information for their maternity clothes! Its been over a week! Boohoo carries an entire division of maternity, how is it possible that you do not have a size guide for you customers?, but whats worse, is that they provide such terrible customer service that if someone asks a question they cannot answer and they don't even try to get one for you. I am so disappointed, this is my last time ordering from Boohoo and I will make sure that everyone knows that this company is just junk, terrible quality of clothing, inconsiderate delivery service and by far the most incompetent customer service department.

I am 162cm—74kg—34B
I'm not proud of it but I'm someone who likes to hide their body and it's difficult at times to find coats that work well with my body. MANY jackets make me look boxy and my wider shoulders do not help. I ordered a L (10) but they refunded me because they were out of stock. So I ordered a M (8) quickly because I need a coat before college starts. I'm glad that the M (8) arrived instead. The L (10) would have been too long and sleeves to long and over all a tad too big. The M (8) is PERFECT. The flannels or details in the front you see in picture hide the front of me and it's baggy enough in the back to hide the back of me. I might roll sleeves a little but probably won't. Sorry for this long review but I'm just very happy this coat worked out ( ‿)
OH ALSO you know when we suck our stomachs in and our chest raises and sometimes it looks like one of those body builders under a coat. (I don't know if you know what I mean). Looking like a body builder is beautiful but me, with trying to look as small as possible…This coat doesn't make it look like that.
SUPER OVERSIZED WATERFALL WOOL LOOK COAT
(^what it's named^)

Received poor quality goods and returned them for a refund Received no response or refund poor customer service

My package, to be delivered in Florida, has been in Indianapolis since 7/9 at 3:49am. It has been 15 days with no movement. I have called FedEx customer service several times and have finally been told that they are having ongoing issues with boohoo packages due to the mailers they're using getting ripped and items falling out or the packages not being sealed properly therefore, the packages are empty and unable to be shipped/delivered. FedEx told me that they have informed Boohoo that they need to use new mailers and/or properly seal them and a few days ago, they shipped HUNDREDS of packages that had issues back to Boohoo and PrettyLittleThing (they're both the same company). Another package that I ordered the day before but shipped the same day, arrived 2 weeks ago with a hole in it (for some reason, although shipped the same day, the 2 packages took completely different routes) I have gotten in touch with Boohoo via Instagram and was originally told I need to wait until 7/30 before they'll even look into it, then was told later by another agent that I have to wait until 8/2. All of the items I ordered are sold out so I asked if they can just resend me my package when they get it back, but was told they can't do that. It makes absolutely no sense that they can't just resend my items... they're telling me that I can hope to catch them and reorder them if they put them back on the site. You'd think the least they can do is send my order back out after going through all this hassle and that they should appreciate the fact that I don't just want a refund. Their customer service is the absolute worst. I have ordered from them 7 or 8 times over the past couple of years... never again!

Stole money, teribble customer service. Dont buy. Communicates disgustingly and has not yet paid money for the missing items and accuses you of theft

***DO NOT ORDER FROM THIS COMPANY*** You are guaranteed to lose money in one way or another. I ordered 3 items from Boohoo. I kept one item and returned the other 2 items on August 1st, 2016 with the return label they placed in the package. The return label has a BARCODE on it, yet this awful company doesn't use the BARCODE for tracking purposes. The package has not reached them as of today... Sept. 22nd. I have emailed them several times about my $36.00 refund and they asked me to send them a photo copy of the label THEY SENT ME! Does that make any sense! Other PROFESSIONAL companies are able to track your return package with the return label they gave the customer... instead of asking the customer to send them a photo copy of the label. I have returned tons of items in my life thus far, and I have never had to take a photo copy of the return label that the company sent me. I could understand if I went to UPS or Fedex and shipped it at my own expense and received a tracking number... but they gave me the return label with the tracking bar code. ****IF YOU DEAL WITH BOOHOO.COM, YOU MIGHT AS WELL THROW YOUR MONEY OUT THE WINDOW!**** (they only received 1 star, because it is mandatory)