Boohoo

Its a scam. They send cheap products. They charge for delivery & then even charge for returning. Just mere waste of money. Mailing or reaching out to their customer service is also waste of time / energy. Never Shop. They will never refund.

If i could give a zeroooo star to this company i would.
1st time ordering from them. Most of the items were big so i returned 7 items out of 11. I returned all the items in the same parcel.
To my surprise they refunded 3 out of 7 items ( the cheapest items). Claiming that they only received 3 items. Wich was absolutely false cause i returned 7 items.
I have beeing shopping online for more than15 years and ive never had an similar experience. They are refusing to refund me the rest of the items. Wich is not acceptable.
DO NOT SHOP FROM THAT STORE...READ OTHER REVIEWS
THEY ALWAYS FIND AN EXCUSE ON NOT TO ISSUE FULL REFUNDS.

If I could rate them lower I would. I returned an order of five items, four t-shirts and one pair of earrings. The person who checked my return has left the earrings in the bag that has been discarded of. They refuse to issue me a refund because of this lazy mistake made within their company. The garments themselves were returned because of the sheer lack of quality! The way I have been treat by the customer service team is appalling I've sent multiple emails and no response whatsoever. Lazy untrained employees who all need either sacked or trained properly on how to check the contents of a bag and respond to emails in a timely manner.

Dear Boohoo Customer Service,
I am writing to express my profound dissatisfaction with the service I have received from Boohoo. My recent experience with your app and customer service has been extremely frustrating and disappointing.
On May 22,2024, I downloaded the Boohoo app specifically to take advantage of the advertised free next day delivery. However, after placing my order, I discovered that I was not eligible for this service and was instead charged £7.99 for DPD 48-hour delivery. This was already disappointing, but my experience only got worse from there.
Shortly after placing my order, I received an email from Boohoo confirming that my order was being processed. To my dismay, I noticed that the app had used an old address where I have not lived for over 18 months. This order is quite costly, totaling over £100, and I immediately tried to rectify the situation.
I contacted Boohoo through multiple channels—Apple Chat, Live Chat, and email—starting from the moment Live Chat opened at 9:00 AM. Despite my prompt action, I received no assistance whatsoever. I was instead told to contact DPD to change my delivery address. However, upon checking DPD's website, it clearly states that only the sender can change the delivery address, not the receiver.
I relayed this information to the Boohoo Live Chat representative, only to be told that there was nothing Boohoo could do. This lack of accountability and unwillingness to assist is unacceptable. If my parcel is delivered to my old address and accepted by the current residents, I will have spent over £100 for someone else to wear the clothes I ordered.
This experience has left me extremely unhappy and frustrated. Boohoo's lack of concern for their customers and their inadequate customer service is appalling. As a loyal customer, I expected better and am deeply disappointed by how poorly this situation has been handled.
I demand immediate action to resolve this issue. Boohoo must contact DPD to change the delivery address to my current address or refund my order in full. Failing to address this issue will result in me taking further action and considering other options for sharing my experience publicly.
I look forward to your prompt and satisfactory resolution to this matter.
Sincerely, Karen Field

This site is a scam. I am missing items I ordered, and got wrong size in others. Don't bother ordering from them!

This place has zero customer service. Good luck ever getting in contact with anyone. They didn't fully refund my return and I had no way of contacting anyone because they took down all of their contact information. After going through several links of what I thought would lead me to something useful, it asked for me to put in my order number (which I copied and pasted from my order email) and it said it was incorrect. Yet it was able to find it when talking with the chatbot. Sketchy company. Never buying from again.

HORRIBLE HOORIBLE HORRIBLE EXPERIANCE, ORDER TWO DRESSES AND HEELS, BOTH DRESSES CAME WITH BLACK STAINS ON IT. CONTACTED THE SUPPORT VIA CHAT JUST TO BE SENT ALINK FOR A RETURN WHICH i COULD HAVE DONE IT ON MY OWN, NO COMPASSION AT ALL. Contacted second time to request refund for my express shipping, the chat made me wait for 20 minutes and then it was closed without a reply, wanted to open a chat again said no agent is available at the time.

I said, ok whatever, I'll just go ahead and start the return, and request the shipping refund later, AND THEIR RETURN PORTAL DOESN'T ACCEPT EITHER MY ORDER NUMBER NOR THE ORDER REFERENCE. THIS IS A CHEAP LABOURD COMPANY SELLING CHEAP ITEMS WITH HORRIBLE AND SCAMMY SUPPORT TAKING NOA CCOUNTABILITY OF THEIR ITEMS NOR SERVICE!

Dress looked nothing like the picture. The fabric was beyond awful. When looking at a photo of their clothes you need to just imagine the cheapest, most poorly crafted version imaginable, because that's what you'll get.

So bought 10 items... all pants. Did the size guide thing. REALLY. What a sham... scam. Nothing fits. Would of been better going to supre or valley girl and trying the dam things on. Don't ever try to exchange or refund either. There is no facility for this to happen. Land fill crap.

Really bad. Ordered a tracksuit which clearly stated in stock in my size. Easy sailing through to checkout, details blah blah. Paid £5.99 Next Day Delivery and literally 4 hours later they're telling me it's out of stock via email, but obviously still quite happy to take peoples money off them. Spoke to customer services, all they could say was ‘oops our bad' refund has been issued and I'll receive it in 7 working days. This doesn't include the delivery fee. Which is day light robbery anyway! I'd strongly advice to go elsewhere better quality better customer service and they won't steal your money! Also sizing is so shocking! Ordered a size 6 pair of joggers and honestly could fit a size 12/14 in them as they fit my mum perfectly! Just really disappointed was looking forward to seeing what the whole hype was about. It fell short for sure! I'd avoid.

I've ordered quite a bit from them, but just 'sampled' for the first order as I didn't trust them based on all the terrible reviews. I think I've done 5 more orders. One single pair of pants didn't fit, and it was my fault. Now I've ordered tops, pants, heavy boots and coats from them. Sizing seems pretty good. Canada Post is occasionally late but coming from Europe to here seems to be a breeze, no extra charges and no tax from memory. Prices are fair for what you are getting, I do not expect anything to last 'decades' and there's even some Canadian retailers that buy from them, or their suppliers. I grabbed a few things and shot the picture, materials are actually better than average, everything has been washed and didn't shrink (I don't own a dryer however). It's too bad they have so many negative reviews. I'd suggest buying a few cheaper things to sample size or quality, like I did. But ultimately ALL the sizing has proven accurate for me.

Paid $70.00 for pencil Skirt, which has zipper sewn in SKEW resulting in fabric puckering around area. They apparently can't see the fault from numerous photos sent and refuse to regard it as defective item... Spare specs anyone... I will not recommend or ever use them again.

For at least 8 years ive been a busy boohoo customer and never really had an issue until this year. Two orders in a row have contained faulty items. Their process regarding this is, "we'll refund you, please make sure you recycle the item". They do not offer exchanges. This is their mistake and they are not willing to send out the correct item. And on top of that they refunded me a lesser amount. Their returns process is also an ordeal, so be careful if you order the wrong size. I will save my pennies and no longer shop here.

You can't change your order details what so ever. They said there is no way we can change your order. No contact phone number only FB message, Twitter and email. Paid for express shipping which it's supposed to take 3-4 working days and it took 5 days same as normal shipping so I paid for nothing. Didn't even open it as it seemed a lot easier to give it back to delivery man than post them on my own. The page will be gone to so slow if you wanted to check your order or to find contact of customer service than clothing page what a joke and some scam. Never ever again I should have checked the reviews first but I know now at least.

Very poor clothing quality. Also I had paid 16$ for fast shipping and didn't come on time. Customer service was ok. They replied to me when I complained about it but didn't do anything else very ugly material

This is the worst online shopping website. Product quality is poor. And customer service is non-existent. You receive template answers. Ordered 4 size 8 dresses. All 4 were different sizes. I'm size 6 and some of their size 8 were so small, a kid would fit fine. And 2 products were faulty. I got cheap skirts instead of baby bump bands. And on top of that, I am asked to pay return shipping for returning faulty products. Don't shop here. Save yourself the headache and your money.

I bought my boyfriend clothes for his birthday for €71.99, he loved them, but boohoo took an additional €73.99 out of my bank, it's been 5/6 weeks and I'm still trying to get my money back, I'm being moved around in circles to different people in customer service. Nobody is actually helping me. I keep getting told that my refund will be in my bank in 7 working days but after the seven days there's no sign of it... I'm F*@king Fuming with them

First off, the website is always hosting a sale of some kind which is their marketing tactic. Prices are so marked up, $60-$70 for polyester thin fabric. If you use a coupon code, prices will typically drop by 50-60% and even at that price, the items are horribly overpriced. My items arrived smelling horrible (chemically), and the thinness of the fabric was laughable. I not only paid 9.99 for shipping, but also paid 5.00 to process the return shipping as well. Horribly overpriced cheap fabric, do not recommend!

I recently ordered this puffer jacket for my daughter as a Christmas present. She saw it on the site and loved it but when we received the jacket it looked nothing like the picture. The jacket looks and feels like a trash bag and does not have even a slight bit of the puff look. One wrong move and its going to shred into pieces. Highly disappointed, especially considering it was almost $60 after shipping. Would not recommend.

I ordered 8 items and received 2. When I contacted them they insisted that all items were packaged together and their solution was to tell me to check the bag again. As if I overlooked SIX missing items of clothing. Total scam. No customer service. Steer clear.

Wow, what can I say, do not use if you want to return goods. I sent a package, have a receipt from the post office and the screen shot from Royal Mail confirming boohoo's warehouse is in receipt of my package but…apparently they've not received even though they've part credited?! They are now refusing to issue a full refund as they are still claiming they've not received? Honestly guys, do yourself a favour and spend a little more for piece of mind, rather than the cheap crap from Boohoo

I ordered two pairs of boots, received one pair. I reached out to customer service, and they said they'd check the footage of when it was packed. They came back to me saying both pairs of boots were indeed packed and subsequently delivered, so they would not refund me.? I sent them PROOF of what I received, which was a package that would ONLY fit 1 pair of boots. I asked them to show me this so-called footage they reviewed. No response. They are complete and absolute liars. I've never seen customer service this bad anywhere. I followed up several times and never received a response. The good thing is that I'm only out about $30. But it's the principle of it more than anything. I will never ever shop at Boohoo again.

Ordered a dress for next day delivery. A week later it had not arrived. Contacted them for a refund. Basically ignored my request until I started shouting loud. Finally told the refund was being processed but it would take 5 working days? Why Boohoo? The item never arrived at destination. It was with YOUR courier all along.