• BookAirfare

BookAirfare

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Overview

BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets, and best deal. BookAirfare ranks 18th among Travel Search Engine sites.

How would you rate BookAirfare?
Top Positive Review

“National & International destinations covered”

Jeffery C.
1/29/16

I stay in Delhi and have to travel places like Athens and San Diego for my work. This website makes online ticket booking easy and cheap for me, as it covers most national and international destinations at an affordable price.

Top Critical Review

“Worst travel agency ever on the world”

Shahed S.
10/9/15

When I try to purchased a ticket their website got an error but their charge me. I wrote a appeal letter. Please cancel it. But they reply me as a following email. ####################################### Thank you for contacting Bookairfare.com As per the airlines fare rules, your ticket is non-refundable and non-transferable. However, as a good will customer gesture, we can offer you a refund if you agree to pay the cancellation penalty of 25 USD (New charge per passenger) and you will get a refund mount of 140.35 USD in 2-3 billing cycles. If you would like to cancel, reply on this e-mail by typing " I AGREE". Best regards Jackson ################################ The supervisor was equally unwilling to help and very nasty. I made a huge mistake booking with them. This agency is scammer. They charge my account $561 for their mistake. I do not recommend you purchased any ticket from them.

Reviews (356)

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customer service (48)
Thumbnail of user sherriec5
Australia
1 review
0 helpful votes
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March 9th, 2016

My flight to Africa were considerably less priced when I got it from this website. Thanks to my friend who recommended me this website.

Thumbnail of user mayf17
Finland
1 review
1 helpful vote
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October 3rd, 2015

I am always tempted by the out of the world travel offers that Book Airfare provides us with. I have always made the most of it.

Thumbnail of user marym279
Mary M.
Finland
1 review
0 helpful votes
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January 21st, 2016

I had to travel to New Zealand last month and i booked through bookairfare.com. I had the best deal and enjoyed my trip. It was fantastic.

Thumbnail of user melindaa11
Mexico
1 review
1 helpful vote
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November 3rd, 2016

This was the first time I was using this website and I had a great experience with a cheap flight deal as well as quality service.

Thumbnail of user yolandar6
Netherlands
1 review
0 helpful votes
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November 1st, 2015

I used this website only once and I found it useful. The website speed was standard and the online procedures went off well.

Thumbnail of user glendaz
RU
1 review
0 helpful votes
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December 16th, 2015

I had called the customer service many times for changes and adjustments. They were too good and polite. The customer service is wonderful.

Thumbnail of user edmundop
Finland
1 review
0 helpful votes
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November 11th, 2015

The representative had done an excellent job. I had got all the requested information. I will always use bookairfare.com for all my trip.

Thumbnail of user markb224
India
1 review
0 helpful votes
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October 29th, 2015

The Customer service was good and helpful. I was upset that I did book the seating but did not get it on our flight. Over all it was good.

Thumbnail of user cindyc72
District of Columbia
1 review
0 helpful votes
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December 24th, 2015

This travel website is new age and is updated from time to time. Navigating is easy and the services are of quality.

Thumbnail of user loisa7
Canada
1 review
0 helpful votes
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December 29th, 2015

This website provides decent travel deals and quality service similar to any other standard and reputed travel website.

Thumbnail of user mghij
New York
1 review
2 helpful votes
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April 23rd, 2019

They will make it difficult for you to book overcharge you to make any small changes. They will lie and blame it on airline fees.

Thumbnail of user danj38
Dan J. – BookAirfare Rep

"Dear Valued Customer, We understand your concern and apologize for the inconvenience that has caused on your reservation. We have looked into your case and found that you have raised your concern on the other social media platform also. We have responded to them with all the details/explanations of the case, you may contact them directly for the status of your complaint or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.

Regards,
Customer Service – BookAirFare.com

Thumbnail of user kunalk47
India
1 review
0 helpful votes
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July 27th, 2022

Contact For Booking Support *******594
Contact For Booking Support *******594
Contact For Booking Support *******594
Contact For Booking Support *******594

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Thumbnail of user charlesz7
Mexico
1 review
1 helpful vote
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November 26th, 2015

This site offers great discount airlines all throughout the year which makes it quite easy for me to travel frequently.

Thumbnail of user barbarad47
Nigeria
1 review
0 helpful votes
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November 15th, 2015

This site has a team of trained customer support system. The agent whom I spoke with was friendly and answered to my questions.

Thumbnail of user cleop19
Virginia
1 review
0 helpful votes
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December 27th, 2015

This website is a decent one. I have booked my tickets twice from here and haven’t faced any problems so far.

Thumbnail of user elsiel5
Canada
1 review
0 helpful votes
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February 11th, 2016

The online ticket booking process of this website is so easy that even a first timer get it done without facing any hassles.

Thumbnail of user davek88
California
1 review
2 helpful votes
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April 26th, 2017

Very dishonest, difficult and unwilling to help once they got your money. Never deal with bookairfare. Com.

Thumbnail of user jamesd229
Australia
1 review
0 helpful votes
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April 7th, 2016

I love the price rate that this website offers on air flight tickets and other services. For me it has always been pocket-friendly.

Thumbnail of user glennz
Netherlands
1 review
1 helpful vote
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November 23rd, 2015

Bookairfare is a great site for finding discount air tickets; I always get the best deals from them.

Thumbnail of user johnm656
Canada
1 review
0 helpful votes
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January 21st, 2016

The online notifications and email alerts post booking comes generally on time. I have not faced any issue with that.

Thumbnail of user sandram88
Denmark
1 review
0 helpful votes
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January 20th, 2016

The customer help desk is extremely polite and helpful. My queries have been solved within a very less time.

Thumbnail of user michaelc330
California
1 review
5 helpful votes
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January 18th, 2021

Before I give you my review, here's a brief bio on me...

I am a complete idiot. I signed up for an account on this site so I could leave a review, but I used someone else's email account because I'm too stupid to realize that it isn't my Gmail account.

I've been doing this for nearly two years now, putting the wrong Gmail address into stuff that I sign up for. I'm a teacher, but can't figure out email.

So, as long as I'm an idiot, the actual person that has this email account will continue to do stuff like this to show what an idiot I am.

The actual user of this account has notified my accountant and several students that have emailed "me" at this address and asked them to let me know what an idiot I am, but here I am... Still an idiot.

So... As far as the book rBefore I give you my book review, here's a brief bio on me...

I am a complete idiot. I signed up for an account on this site so I could leave a review, but I used someone else's email account because I'm too stupid to realize that it isn't my Gmail account.

I've been doing this for nearly two years now, putting the wrong Gmail address into stuff that I sign up for. I'm a teacher, but can't figure out email.

So, as long as I'm an idiot, the actual person that has this email account will continue to do stuff like this to show what an idiot I am.

The actual user of this account has notified my accountant and several students that have emailed "me" at this address and asked them to let me know what an idiot I am, but here I am... Still an idiot.

So... As far as the review... Why would you care what an idiot like me thought about anything...

Thumbnail of user robbis1
California
1 review
12 helpful votes
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May 17th, 2017

I didn't look at the reviews until AFTER I completed my purchase. It left me paranoid as heck, so I immediately called the toll-free phone number. My agent was Symon and he was FABULOUS! I shared my concerns based on what I read in reviews on this site, and to reassure me he promised that:

A. I would NOT incur any extra charges beyond what my confirmation stated.
B. My flight ABSOLUTELY WAS TICKETED.
C. Should I have ANY ISSUES, he would personally address them.

Therefore, while on the phone, he sent me a personal test email; and because I hadn't received my official travel info yet, he re-sent that email also (twice). Once we hung up and I received my e-ticket info, I logged onto the airline's site (Virgin Australia) to confirm that I really did have a ticket... and YES I REALLY DID HAVE A TICKET! Lastly, I called the airline for further confirmation, and the airline also confirmed that everything was booked and confirmed.

The main reason I decided to take a moment to leave this review is because I am a student going on a study abroad trip (to Australia) where cost matters a LOT! Had I gone solely off of other people's experiences and reviews, I would have caused myself to spend more money than necessary by not booking through this very reputable company. It seems that when we have good consumer experiences, we are much less likely to share, than when we have bad experiences. This was a wonderful experience!

By the way, PLEASE take a moment to read the terms and conditions before completing your purchase so that you are fully aware of the parameters of your purchase!

Thumbnail of user benc177
California
1 review
8 helpful votes
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June 30th, 2016

This nightmare began when my father passed away unexpectedly just over 1 month ago. I was in shock but knew I had to make it home for the funeral so we rebooked our return flight through the booking agency, Bookairfare, to make it home in time. Both Austrian Airlines and the Agency confirmed everything was good to go the day before the flight. We showed up 3 hours early to check in and were told there was a reservation but no tickets, so we sat at the check in desk and argued with both the agency and Austrian airlines and they finally got on the phone with each other and argued.

After four or five hours and the flight had left, a representative from Bookairfare informed us it was our fault because we didn't send them a death certificate, which doesn't exist until at least 2 - 3 weeks after someone passes away. Also, no one mentioned this the previous day when we were assured everything was ready to go. So Bookairfare said we could rebook for the next day and "just pay the difference in airfare, $1400". This would be no help as we would have missed the first ceremony of the funeral.

We ended up booking a whole new flight through Austrian Airlines so we could make it in time and wouldn't have to deal with not having actual tickets again the next day, and paid $1900 in hopes that we could cancel the other flight due to a death in the family and at least receive a refund. After we finally got on a flight and were rushing to make our next flight, Bookairfare called me literally 10 times and tried to pressure me into emailing them that I would like to cancel the flight and they would be able to get me a credit. I was exhausted and felt weirdly pressured to send that email because the representative repeatedly said "But you need to send it right away", and it was as I was boarding the connecting flight.

I made it to the funeral and have been trying to cope with everything since then. I finally started back at work a week and a half ago and decided to start the process of getting a refund for the missed flights to make up for having to book a whole new flight. Bookairfare has not responded to any emails or phone calls. What a joke.

Tip for consumers:
OK if you know nothing will come up, but if something does come up... Good luck

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Thumbnail of user danj38
Dan J. – BookAirfare Rep

Dear Ben, We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority

Thumbnail of user richardr102
Denmark
1 review
0 helpful votes
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January 28th, 2016

I wasn’t content with its services the first online booking. This time, which was my second booking I founded quality improvement in services.

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Thumbnail of user danj38
Dan J.

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