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BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets, and best deal. BookAirfare ranks 18th among Travel Search Engine sites.
I stay in Delhi and have to travel places like Athens and San Diego for my work. This website makes online ticket booking easy and cheap for me, as it covers most national and international destinations at an affordable price.
When I try to purchased a ticket their website got an error but their charge me. I wrote a appeal letter. Please cancel it. But they reply me as a following email. ####################################### Thank you for contacting Bookairfare.com As per the airlines fare rules, your ticket is non-refundable and non-transferable. However, as a good will customer gesture, we can offer you a refund if you agree to pay the cancellation penalty of 25 USD (New charge per passenger) and you will get a refund mount of 140.35 USD in 2-3 billing cycles. If you would like to cancel, reply on this e-mail by typing " I AGREE". Best regards Jackson ################################ The supervisor was equally unwilling to help and very nasty. I made a huge mistake booking with them. This agency is scammer. They charge my account $561 for their mistake. I do not recommend you purchased any ticket from them.
I have booked my tickets from this website for several times, for professional and personal purposes. Both the ticket booking process and the airline service later was good. This is a good website offering decent services and good discounts
Lier company!
1. I changed us the flight with double charges(they promises that the first one will be refund), but when i called them, they refused to do so.
2. They did not send our contact information to air flight company. That causes we did not get any notice when our flight being cancelled.
Bad booking company forever!
Unlike few other travel websites that I have come across, this website is always up and running. No issues on the website performances as well as on the amazing deals that are on offer. Keep up the great work.
I was searching for less priced tickets for San Francisco and I happened to discover this website offering a great price. Since it was my first time transaction from this website, I was a bit sceptical. But I was happy with the service.
I called the customer service and I asked them to book a ticket for me to Belgium. I told them that I can't walk and want an assistance from the airport to the flight. With calm voice and with lot of respect they helped me in booking the flight. Thank You.
Since I have been using this website for some time I also got interested in the Newsletter and registered in for that. It’s an interesting read and also gives you a glimpse of the website and its services. It’s impressive with interesting facts and details.
Do NOT use BookAir! They have the worst customer service that I have ever experienced. Trying to reach them via phone is near impossible and once you do, they are rude, unprofessional, and unapologetic. When I finally had the opportunity to speak to someone on the phone about a credit I was supposed to be given, I was yelled at. I politely asked the employee to stop yelling/raising his voice at me. This made him very mad and he said he would transfer me to his manager (I did not ask to speak to a manager, I just wanted to know how to use my flight credit!). I sat on hold for 30+ minutes to speak to a manager and when I was finally connected to someone, I spent another 30 minutes on the phone and nothing was resolved. This company is a joke. They point the finger at the airlines, however I believe they just don't care about their customers. I will NEVER use them again. I would recommend going through the airlines. It may be more pricey, but it's the safest bet.
Thank you for letting us know about your recent experience with us. We apologize if our services did not meet your expectations as we understand that you had to face more than the usual hold time and has experienced Behavioural issues over the phone. Compromising on quality is certainly not our goal and we shall certainly look onto this case and investigate this further.
Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.
For my trip to Moscow I decided to get my tickets from this website. The price rate was very cheap than the other two websites that I was consulting. Therefore, I made my booking from this website and saved money. Thank you.
I had booked a ticket to Sri Lanka for my vacation. But unfortunately I had to cancel it due to health issue. When I asked the customer service to cancel it, they helped me and deducted a minimal amount for the cancellation and refunded me within few days.
I have booked my tickets to Italy, Prague, Russia and Singapore from this website and each time I saved a good deal as the air tickets were priced less. The website is amazing for the deals it offers.
My first experience with the website was not satisfactory when I purchased my tickets for Delhi. This time when I purchased my ticket for Sri Lanka I had a better experience, both in terms of price as well as the after booking notifications and services. Thank You.
I had to book my tickets to Toronto at the last moment to attend a corporate seminar, since I was substituting my fellow employee. My manager recommended me to book my tickets from this website and I followed the suggestion. The tickets were less priced and cheap compared to few others that I was browsing before.
I needed to visit Melbourne last months and my brother referred me to this website. It was a very good choice as the website offered me a discounted deal to Melbourne allowing me to save $12. Thanks a lot.
I had previously booked a flight to Greece and the service was very poor. But recently my colleague was talking about the good service of the website. So out of curiosity I went through the website and was very surprised with the Improvement of their service.
I was unable to get through the ticket booking process when the customer care executive helped me politely, after I made the call. The issue was sorted in minutes. Loved the help provided by the executive.
Horrible experience with heavy accent people working in this Agency. I think this company runs by Indian people becauseheir accent seems like from India. Find a good air/hotel agents which has good reputation than this.
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations and have made a note of your feedback. Please be assured that necessary corrective action has been initiated in order to enhance our services. We assure you our best services and would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this addressed on priority.
I was purchasing my tickets online for the first time when I booked my tickets for Dubai from this website. I was browsing the website and came across this website and read the testimonials. Was a bit doubtful with the mixed reviews but the ticket prices for Dubai in the website was cheaper than the ones I have been looking. So I took a leap of faith and made my booking. I faced no issues with the service. It was all good.
I had to call the customer service for few details about my flight. Janet who attended my call was very soft and nice person. It was really nice to speak to such a calm customer service people. Thank you for the service.
Whilst booking my online ticket from bookairfare.com I had an internet issue and I wasn’t getting notification for the online invoice for the ticket purchased. I called in the customer service for help. A young man named Stephen attended my call and assisted me to find out that the online payment was successfully done.
The prices are lower because it is a false price. This is only the price until they raise it later. They will send you an email as if you have a ticket then email you to say you must pay more to get the actual ticket. Charged my card, and still don't have a ticket!
I had booked my ticket for Miami. When i was booking the ticket i had seen a low price but when booked they charged little more. So I called the customer service and explained that what I have seen and what i was charged. When they checked the time of my booking they immediately charged me what was showing at that moment. It was a system error but a very good customer service.
I called three times today, left message and emailed. I was on hold for 2.15 minutes today. YES I held for over TWO hours because you charged my CC 2x for over $2,000. I want this resolved asap. Order confirmation: Confirmation#*******
UPDATE: As if by magic, charges were reversed. YEAY! Thank you!
We apologize if our services did not meet your expectations. We understand that you’re unhappy about the long wait time at our toll free number & booking charges posted to your account.
Basis our findings, overcharged amount was reversed, which you can confirm with the bank or we can email you a copy of reversed charges as a proof. We have reported the overcharge concern to our technical team, as the error may have happened due to some technical issue. We are trying our best to reduce our more than usual hold time as we take every necessary action to nullify such instances & enhance the services as we believe in delivering best customer experience. We look forward to the pleasure of welcoming you back to Bookairfare.com. In case of any further assistance required, kindly email us at customerservice@bookairfare.com & we will be more than happy to assist you.
I bought an international ticket from San Diego to Brazil. But the air company changed my destiny. Therefore, they alowed me to change the schedule of my flight. When I contacted them to make the change, I just got Automatic responses that don't solved my problem.
Thanks for choosing BookAirFare as your travel partner. We apologize if our service did not meet your expectations as we understand that you are unhappy on getting booked for an incorrect destination city and faced hard time when called to rectify it. We request you to kindly share your contact number and booking details with us and one of our supervisor/s shall call you to help you with the concern raised within next 24hours
On my friend's recommendation I checked-out this website to book my tickets for Milan. But
I wasn't very happy, as I did not get a good deal.
This time when I purchased my tickets to Philippines I was amazed at the discounted price.
Really impressed by the service.
Every time I was proceeding to make the payment, my credit card wasn’t getting clear. I dialled the customer care department and reported them of the issue. The executive took down my email, my latest transaction records and the complaint and got back to me in 1 hour. The problem was sorted and I could make the payment through my credit card. Thank you.
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Dear Sarah, we are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest. We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint.
You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com