• BookAirfare

BookAirfare

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Overview

BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets, and best deal. BookAirfare ranks 18th among Travel Search Engine sites.

How would you rate BookAirfare?
Top Positive Review

“National & International destinations covered”

Jeffery C.
1/29/16

I stay in Delhi and have to travel places like Athens and San Diego for my work. This website makes online ticket booking easy and cheap for me, as it covers most national and international destinations at an affordable price.

Top Critical Review

“Worst travel agency ever on the world”

Shahed S.
10/9/15

When I try to purchased a ticket their website got an error but their charge me. I wrote a appeal letter. Please cancel it. But they reply me as a following email. ####################################### Thank you for contacting Bookairfare.com As per the airlines fare rules, your ticket is non-refundable and non-transferable. However, as a good will customer gesture, we can offer you a refund if you agree to pay the cancellation penalty of 25 USD (New charge per passenger) and you will get a refund mount of 140.35 USD in 2-3 billing cycles. If you would like to cancel, reply on this e-mail by typing " I AGREE". Best regards Jackson ################################ The supervisor was equally unwilling to help and very nasty. I made a huge mistake booking with them. This agency is scammer. They charge my account $561 for their mistake. I do not recommend you purchased any ticket from them.

Reviews (356)

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customer service (48)
Thumbnail of user markg145
Australia
1 review
1 helpful vote
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February 26th, 2016

I was the one in my travel group that used to get tickets from this website. Now my friends too have started doing the same as the discounts are great. I will be recommending it to my family.

Thumbnail of user peterb519
1 review
2 helpful votes
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May 15th, 2019

I wish I had read the reviews before using by this company. If you have a problem, you are on your own. Why take a chance. There are many other companies out there that will treat you properly.

Thumbnail of user danj38
Dan J. – BookAirfare Rep

Dear Peter,

We are sorry to hear about your experience and would like to extend our sincere apologies. Would also like to assure that we will do everything to look into your complaint and resolve it at the earliest. While we tried looking up our records to identify the booking in question but couldn't find it. So we will be thankful if you could provide us with your booking details i. E. Name of the passenger (First & Last) with Trip ID or Booking Confirmation Number to help us address the complaint. You can also email us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.

Best Regards,
Customer Service Team – BookAirFare.com

Thumbnail of user carmens17
GB
1 review
0 helpful votes
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October 10th, 2015

I have been getting my tickets on and off from this website, both for family and personal tours. I never encountered a problem and I am quite happy with the services.

Thumbnail of user waynes53
Australia
1 review
0 helpful votes
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April 4th, 2016

My tickets to Croatia from this website were much cheaper than the other websites I checked into before. I am happy with the deal and the savings. Thank you so much.

Thumbnail of user jonathanw55
New York
1 review
0 helpful votes
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October 8th, 2015

I travel frequently and in the past 2 months have been using bookairfare to get my tickets for Delhi, Manila, Bombay and London. The prices are great and the services awesome.

Thumbnail of user rachaels16
Malaysia
1 review
1 helpful vote
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November 4th, 2015

I was little tensed about my connected flight, so I called up the customer service. Joe, who answered my call gave a relief to me by informing everything about the flight. Real good work.

Thumbnail of user kathryno11
Australia
1 review
0 helpful votes
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March 23rd, 2016

This website offers some of the best travel deals all year round. I have always bagged a good deal from this. The website speed too is fast and so far I have no issues.

Thumbnail of user dawna20
Romania
1 review
0 helpful votes
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December 28th, 2015

I bought my online tickets for Madrid from this website and found them cheap than other websites. It was very helpful for me as I was banking on my savings only for that trip.

Thumbnail of user robinw42
Australia
1 review
0 helpful votes
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March 14th, 2016

I wanted to visit Milan for a long time and have been saving accordingly. Since I was keen on an economical traveling I was searching for cheap tickets which I got from this website. Thanks a ton!

Thumbnail of user danielr87
RU
1 review
0 helpful votes
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November 30th, 2015

This site offers excellent options to search flights and get the best deals. I am always trying to find cheap airfare deals for my trips, and this site certainly makes it a lot easier to do so.

Thumbnail of user aarona49
Australia
1 review
0 helpful votes
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March 23rd, 2016

I got my cheap tickets to Queensland from this website and it was worth a deal for me as I could save as much as $25 with which later I picked up gifts for my family. Thank you so much.

Thumbnail of user barbarag63
Australia
1 review
1 helpful vote
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March 1st, 2016

I had to speak to the customer care section few months back and they kept hold the line for a long time. This time they have improved and answered on time. All other services are decent too.

Thumbnail of user carrollv5
Ireland
1 review
0 helpful votes
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October 29th, 2015

I have purchased my tickets from this website for about three or four times. Nothing unfavourable happened so far. I have got my tickets done well and in good price.

Thumbnail of user meerat1
GB
1 review
5 helpful votes
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September 7th, 2017

I booked a fare to Nairobi on Lufthansa and made payment and received email confirmation that all was in order. I then had to call closer to departure as no e tickets had been sent. They said after much holding and being passed around that the airline had taken my seat back and I had no seat. They then tried to push me on a significantly more expensive fare £200 pounds more and not honour the price I had orginally paid. As a last resort the airline's website offered me a cheaper fare than what they were offering me. Agnes and Aldo agreed after some time that they will refund me the additional cost that I had to incur from the fare I originally booked and the fare I then had been forced to book - I AM STILL CHASING THEM TO PROCESS THE REFUND AND RETURN MY CALLS!

Thumbnail of user danj38
Dan J. – BookAirfare Rep

“Dear Meera, We are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest.We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint. You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number and request for a supervisor’s assistance. Regards, Customer Service – BookAirFare.com

Thumbnail of user thomasm151
Illinois
1 review
1 helpful vote
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January 25th, 2016

I used this website to book a multi city tour and my destinations include Turkey, Austria, Muscat and Boston. The overall price for the entire tour was cheaper than other options I had.

Thumbnail of user gillesr4
Canada
1 review
1 helpful vote
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April 12th, 2016

I have had a reservation form Montreal to Pisa and i did not check properly the time frame form Toronto to London. The time frame to take my flight to London was only 60 minutes, so impossible to be aboad on time. So i've called thecustomer service to take an earlier flight in Montréal but an additionarl charge of 484$ was charged to me. I feel like a mouse in a mouse trap. Yes, i did the first mistake to misrevise my initial reservation but this one was basically impossible to realize considering the time frame once arrived at Toronto.

Once the poor customer in the mouse trap, the only issue for him is to pay a big amount to change the initial reservation.

Be sure that all my friend's network will be aware of this company.

Thanks for listening!

Gilles R

Tip for consumers:
Yes, we have received an answer form this company but in fact, THEY DID NOTHING WITH MY COMPLAINT.
Stay away from them, they're not serious and comprehensive of customer' satisfaction.
Thanks, Gilles R.

Thumbnail of user danj38
Dan J. – BookAirfare Rep

We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.

Thumbnail of user martinezj
Greece
1 review
0 helpful votes
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January 18th, 2021

I have to fly down to the Asian cities frequently. This website allows me to select the best and discounted travel deals where I am able to save big. Thank you so much.

Thumbnail of user chandrap4
Netherlands
1 review
1 helpful vote
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September 28th, 2016

I love to travel far and wide. This website covers over 238 destinations and has a combination of amazing deals. I am happy that I travel easy and save a good deal at the same time.

Thumbnail of user nicholash35
RU
1 review
0 helpful votes
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February 18th, 2016

I had to visit London urgently as my sister was unwell. This website allowed me to book the ticket for a lesser price than the rest even at the eleventh hour. That was a great deal for me.

Thumbnail of user rosef28
Ireland
1 review
0 helpful votes
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February 16th, 2016

I was searching for a round trip to San Francisco. This website provided me the best deal. I never thought I could get tickets for such a less price. Thanks a ton.

Thumbnail of user mildreds19
Australia
1 review
0 helpful votes
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April 15th, 2016

This website provided me with the best ticket deal to Greece and allowed me to save close to $17, which for me was a super saver deal as I was only counting on my savings.

Thumbnail of user traceys39
RU
1 review
0 helpful votes
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December 31st, 2015

I had planned to travel to Sri Lanka. So looking through travel sites, I came across with bookairfare.com. I got the best deal from here. Thank you bookairfare.

Thumbnail of user nicholasl18
Finland
1 review
0 helpful votes
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February 14th, 2016

I was searching the internet for Sweden flight tickets for less when I chanced upon this website. It gave me tickets that was perfect for me and sufficed with my savings. Thanks a ton.

Thumbnail of user lynm14
Wisconsin
1 review
2 helpful votes
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June 23rd, 2017

If I can give you one line of advice: DON'T DO IT

After taking my money, canceling my return flight without notice, ignoring my phone calls, and then charging me twice equaling over $2,000!

I was able to travel on my trip after I pled my case directly to the Airline manager that I was taken advantage of a company that is using their brand name to take peoples money.

I would not leave a review like this if I was not certain of how bad of a company this is. Don't put yourself through the headache, time, and MONEY.

Thumbnail of user danj38
Dan J. – BookAirfare Rep

Dear Valued Customer, We are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest. We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint.
You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com

Thumbnail of user moa61
Washington
1 review
17 helpful votes
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April 24th, 2018

I booked a flight through this agency and by mistake the date was wrong and I called to change it within 2 hours and they refused to change it unless I pay $75 plus extra xharges for the ticket, while Alaska airlines said you can get full refund within 24 hrs but you have to get it through Alaska, its total BS!

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Thumbnail of user danj38
Dan J.

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