BookAirfare

I booked my flight tickets to Milan using this website and was impressed with the discount as well as the service.

My pregnant girlfriend desperately needed to see our doctor because of severe problems she was facing. The doctor told us to get her back home as soon as possible. When I called the airline (Air Berlin), they told us that rescheduling the return flight is a quick fix - simply pay a small fee plus any difference in market price. They did inform us, however, that the change would have to be done through the travel agent since that's were we purchased her ticket.

The first individual that I spoke to said that they will allow us to change the ticket as a result of the medical emergency and that he will call me back within 15 minutes with the details. That person never called back.

I then called again, this time with documentation from Air Berlin stating that a ticket change is indeed permissible. Chester, their customer service representative, told me that no change can be permitted under any circumstance, even in a life or death situation and that I would have to purchase an entirely new ticket.

This is, of course, insane. I asked to speak to his manager, Kevin. Kevin gave me the same response, as did the director, Brian. I called Air Berlin again and they told me that the travel agent was deliberately lying - and this is after I informed them that we were in the middle of a medical emergency.

If anything happens I will take legal action against both the travel agent and Air Berlin. Below is the email from the airline:

"Our price structure is based on demand and that is why it is not possible to calculate the costs and communicate them in written form. The delay between sending and replying to an e-mail could give room to a possible price change, thus making it impossible for us to guarantee the prices we estimate.

We do confirm that a change is possible as you are booked under our Fly Classic fare which allows rebookings against a fee of 130 EUR + ticket difference (amount on which you will be informed about by the agent)."

On calling I had to wait for quiet sometime for the customer care executive to attend me. However, the assistance offered was polite and useful.

I never thought to grab the best airfare deal for Chicago from this website a months. Thanks to my cousin who referred me the website.

The customer service was too polite and helpful. I just had to take some info about a flight and they gave the info instantly. Cool!

I have been using this website for some time now and I find this absolutely good in terms of cheap ticket deals and other services.

I always travel on budget and love to spend my money wisely. Hence, this website offers great travel packages that are always great for me.

It was coz of bookairfare i enjoyed my trip to Malaysia. The best price and the best service. Thank you.

I booked my flight ticket from this website and realized it was much cheaper than the other option I had. Glad that I opted in for this website.

Had it been not for this website I wouldnt have been able to get a discounted deal on my tickets to Boston and save $15. Thanks a bunch.

Since I am not so cyber savvy I needed a website like this that is easy to use. The ticket booking process is easy.

I have used this website thrice. All three times I did not face any down-time issue. I hope to get the same in the days to come.

I love this website as it provides me with the cheapest tickets always with no compromise on the services.

I did not receive any mail after booking, so I called up the customer service. They instantly helped me by sending the mail.

Thank you for the awesome service offered on round trip and multi-city trip. I opted for both and had a great time travelling.

Both the times I’ve used this website I booked low priced tickets. The website functions smooth as well.

I started using this website once my mother recommended it and found it to be useful and affordable.

The last time I was a tad bit disappointed with the service. This time I am happy that the mail and mobile alerts have all reached on time.

The flight deals that they offer in festive and busy seasons are truly some of the best in the online world.

I recommended this website to my wife when she wanted to travel solo for the first time. She loved the experience.

I got my Tokyo air tickets for very less from this website. Thanks to my wife who recommended me this website.

I loved the deal on Vancouver to Manilla trip that the website was providing. The price rate was perfect for me and I opted in for it.

I have used this website twice when I had no other option to get my tickets to Australia. The services were good and I love this website.