• BookAirfare

BookAirfare

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Overview

BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets, and best deal. BookAirfare ranks 18th among Travel Search Engine sites.

How would you rate BookAirfare?
Top Positive Review

“National & International destinations covered”

Jeffery C.
1/29/16

I stay in Delhi and have to travel places like Athens and San Diego for my work. This website makes online ticket booking easy and cheap for me, as it covers most national and international destinations at an affordable price.

Top Critical Review

“Worst travel agency ever on the world”

Shahed S.
10/9/15

When I try to purchased a ticket their website got an error but their charge me. I wrote a appeal letter. Please cancel it. But they reply me as a following email. ####################################### Thank you for contacting Bookairfare.com As per the airlines fare rules, your ticket is non-refundable and non-transferable. However, as a good will customer gesture, we can offer you a refund if you agree to pay the cancellation penalty of 25 USD (New charge per passenger) and you will get a refund mount of 140.35 USD in 2-3 billing cycles. If you would like to cancel, reply on this e-mail by typing " I AGREE". Best regards Jackson ################################ The supervisor was equally unwilling to help and very nasty. I made a huge mistake booking with them. This agency is scammer. They charge my account $561 for their mistake. I do not recommend you purchased any ticket from them.

Reviews (356)

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customer service (48)
Thumbnail of user davida210
Romania
1 review
0 helpful votes
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November 28th, 2015

I had to cancel my tickets for some health issues. I called the customer service people and asked them to cancel my tickets. Without any problem my cancellation was done and they refunded me too.

Thumbnail of user mildredm18
Czechia
1 review
0 helpful votes
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February 18th, 2016

My budget tour to Sydney was possible because I could manage cheap tickets for Sydney from this website. I was happy with the buy and services of the website.

Thumbnail of user anthonyb121
Romania
1 review
0 helpful votes
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June 8th, 2016

I got the best deal for Germany from this website that made my wife very happy. We will book our tickets for our next trip too from this website. Thanks for the amazing offers.

Thumbnail of user rubyd9
Netherlands
1 review
0 helpful votes
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February 11th, 2016

My niece recommended me this website when I was searching for cheap flight tickets to South America. I found a fabulos flight deals here and the discount was more than I expected. Thanks a ton!

Thumbnail of user lindas244
California
1 review
2 helpful votes
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February 20th, 2016

U are completely screwed if u want to change a flight even after buying trip insurance. American Airlines didn't recognize my flight through book airfare and also didn't recognize trip insurance

Thumbnail of user danj38
Dan J. – BookAirfare Rep

We understand your concern and apologize for the inconvenience caused. We wish to discuss the concerns raised over the phone with you & would request you to kindly share your booking reference number & a contact number with preferred time and we shall contact you to address all your concerns & resolve them.

Thumbnail of user kurtd25
Czechia
1 review
0 helpful votes
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August 11th, 2016

For my weekend vacation to Aruba I was searching for cheap flight deals. This website provided me the best deal and helped me save close to $15 and I was able to use it elsewhere in my vacation.

Thumbnail of user marjorier6
India
1 review
0 helpful votes
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March 22nd, 2016

I have been using this website since my vacation to Vancouver December 2015, and I have always found the best deals. This website is always offering discounted deals all year round.

Thumbnail of user veronicas36
Turkey
1 review
0 helpful votes
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December 3rd, 2015

I have used this website a couple of times and the services were smooth and fast. The website navigation is easy and I haven’t faced any downtime issues.

Thumbnail of user clarenceg14
Ireland
1 review
0 helpful votes
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May 19th, 2016

I faced a problem and I dialled the customer care team. An executive picked up and helped me with the query in the most efficient way. I am happy with support and service.

Thumbnail of user herberts25
India
1 review
1 helpful vote
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March 7th, 2016

My trip to Britain was on my budget as I could get cheap tickets from this website! I have asked my friends to use this website as well as it provides great discounts always.

Thumbnail of user kevinn29
Netherlands
1 review
0 helpful votes
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February 19th, 2016

I booked my tickets for Sweden from this website. Since it was my first transaction from this website, I was apprehensive at first. However, I received a good discount and the services too are great.

Thumbnail of user keithj32
Australia
1 review
0 helpful votes
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March 20th, 2016

My friend recommended me to book my Denver flight tickets from this website. I received at a very low price. I am recommending this website to my family now.

Thumbnail of user archanam1
India
1 review
4 helpful votes
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September 9th, 2013

I am looking at fares from Vancouver to Milan, and they have some very good fares.

Has anyone booked at this site and can tell about the experience. By the looks the site looks reliable...

Thumbnail of user dorin37
Australia
1 review
0 helpful votes
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April 13th, 2016

I was unable to complete the ticket booking process. I called the customer care help desk and the executive helped me to navigate my way through the process and I got the ticket booking done.

Thumbnail of user zacharyp12
Mexico
1 review
0 helpful votes
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October 2nd, 2015

I was faced with a query and I called the customer care team for help. I was happy with the professional approach of the team that attended me instantly.

Thumbnail of user willier6
GB
1 review
0 helpful votes
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December 22nd, 2015

I had some questions to ask about a flight and the connecting flight to Jordan. The customer service people are too helpful to give the information about the flight.

Thumbnail of user monical43
Australia
1 review
0 helpful votes
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February 27th, 2016

First time I had to wait a long while when I dialled the customer care number. Second time the call was attended fast and helpful. The customer care executive was helpful.

Thumbnail of user josem104
Turkey
1 review
0 helpful votes
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December 3rd, 2015

I wasn’t getting my email and mobile notifications even after I had made the payment. I spoke to the customer care and everything was solved within one hour. Thank you.

Thumbnail of user andiel
California
2 reviews
11 helpful votes
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December 16th, 2014

DO NOT EVER USE THIS COMPANY! This company is also Faregeek.com, so don't be fooled! They charged my mother and I more than we agreed to pay and never refunded the extra money. Then my husband's and my return flight from Paris to San Diego got cancelled and they never notified me. I happened to check online a few weeks ahead of time and called the company to fix the problem. (Thank goodness I did, otherwise my husband and I would have been stranded at the airport indefinitely!) At that point they said that there would no seats available and that they couldn't get us home until over 24 hours later. They would not pay for the extra expenses that we would incur as a result of the changes. I called over 20 times, always waiting on hold for at least 20 minutes before the phone even got picked up, only to have someone tell me that there was nothing the company could do and that I was just out of luck. The agents even had the nerve to get mad at me for calling! While the company says they are in Delaware it is very obvious that they are located overseas, if for no other reason than the fact that I was asked if there was a "local train from New York to San Diego" that I could take instead of flying. Seriously?! Bookairfare/Faregeek refused to take responsibility for anything and made it obnoxiously difficult to even get home after I had already paid for a return flight. I will only buy tickets directly through the airlines now as a result of this painstakingly frustrating experience!

Thumbnail of user aks88
GB
1 review
4 helpful votes
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October 31st, 2016

As happened to many others here, i was conned by this company. I purchased a ticket and never received an e-ticket not even a cancellation email! 12 hours before the flight i called Bookairfare, only to be told the flight was cancelled by the airline! That's a lie. I called the airline (THY) and they confirmed that it was not cancelled. The trick used by this company is this: they reserve the ticket on your behalf and never send you the e-ticket. They either call you to notify it was cancelled or expect you to call them. And upon speaking they will tell you the price is changed and the airline cancelled the ticket for that reason. However, if you pay extra £££ they will issue you the ticket. Its a scam. I will notify Momondo to remove this company from their affiliates. Bookairfare told me i could not find the ticket at same price. However, i purchased the exact same ticket from Mytrip without any problem. Avoid this company at all cost. Do not rely on them issuing the ticket. You will lose time and effort. I will be reporting them to Trading Standart as well as any other relative departments... This is a geniune review and feedback. Please do not remove. I can provide confirmation if requested by Sitejabber.

Thumbnail of user danj38
Dan J. – BookAirfare Rep

Dear Tuna Sonay, we regret and apologize for the inconvenience caused as we understand that our services did not meet your expectations. We have retrieved your booking details and one of our supervisor is working along with the concerned department on the issue/s reported & shall be in contact within next 48hours to share an update addressing all your concerns. So, would request you to kindly share a suitable time/contact number & we will be surely contacting you. Apologies again for the inconvenience caused.

Thumbnail of user reubens24
New York
1 review
2 helpful votes
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February 26th, 2016

I have repeatedly contacted book air fare in order to recoop a flight voucher i have already purchased; i have waited for hours on hours on the line to speak to a human being but have not got in contact with a single person. After raising countless tickets and sending requests to bookairfare i just get the standard bull$#*! email saying a travel agent will contact me and they have never done so. They asked me to provide them with my proposed travel plan but still i havent received anything. My travel voucher has since been expired twice after twice artificially getting extended by "some automated" response.

CAN SOMEONE PLEASE HELP ME: MY Booking Ref #: ZU7PBB and contact me directly at *******@gmail.com

SINCERELY CONFUSED AND ANGRY,

Deva Simmasalam

Thumbnail of user danj38
Dan J. – BookAirfare Rep

Dear Deva, Thanks for contacting Bookairfare. Please be advised that our team has made several attempts to call you on the number and has left voice messages too. We also see that the first email dropped in out account was on 12th Feb asking to use the travel voucher for a travel date of 21st Jan 2017. As per the airline restrictions and policy in place a passenger can only use future credit within 1 year of span from the time of your purchase. It has been advised to you that your travel has to be completed by 18th Feb 2016. The travel dates asked cannot be fulfilled by the airline hence would request you to kindly look at the Future credit voucher email and cross check on the terms and condition advised. We have always tried to explain you the same information by email and call attended by the Supervisor over the phone. You may also cross check the policy of Future Credit with the airlines to be assured on the policy. Feel free to write us back on fares@bookairfare.com for any further assistance.

Thumbnail of user pablod14
Philippines
1 review
1 helpful vote
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March 17th, 2016

I need to change 2 airplane tickets that I bought with BookAirFare but NOBODY picks up the phone nor answering the emails. And the live chat does not exist.

This is terrible because we need to change our return date RIGHT NOW... my grandma is dying and we need to go back to the USA right now!

Here is my information:

Flight e-ticket - Trip ID: *******
E-Ticket numbers: ************** and **************
PNR number: 77OP9A

My name is Pablo and you have the email that I used to register and buy the ticket. I won't post the email here because I don't want to get spammed. Please send me an email ASAP.

Thumbnail of user bolaj1
Nigeria
1 review
4 helpful votes
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January 17th, 2017

I had purchased a British Airways roundtrip ticket from them from Toronto to Lagos, and had flown the outbound sector, I was going to change the date for the inbound sector, but having read the bad reviews on them I decided to call the airline first to have an idea if there was availability on my booking class to pre-empt the lies they would tell me about the need to pay a fare difference, and it was confirmed by BA that there was availability, but the airline couldn't make the change because it was a commercial ticket issued by the agent. And true to my expectation, my fears were confirmed, I called Bookairfare to make the date change. They were going to charge me $300 for the date change penalty and requested for additional $500 plus for a fare difference which is not required if ticket has been partly flown and there is availability of same booking class which had already been confirmed to be available by BA, more so my flight date is an off-peak period. As an experienced and certified Travel agent I understood immediately that I was about to be ripped-off. A date change on any BA ticket would normally cost a maximum of $225 CDN and the Travel agent is allowed to charge for service. I declined the offer to be ripped-off by Bookairfare. I will never buy a ticket from them no matter how cheap it may be as they will in turn rip you off if at any time you need to make a change. I am sure a lot of people have unknowingly been ripped-off by Bookairfare in this manner.

Tip for consumers:
Do not book your flight through Bookairfare, don't get scammed by the cheap fares, you will definitely get ripped-off at any time you intend to make changes to your flight schedule even if your ticket is partly flown.

Service
Quality
Thumbnail of user danj38
Dan J. – BookAirfare Rep

Dear Passenger,
We understand your concern and apologize for the inconvenience that has caused on your reservation. We would request you to share your booking credentials i. E. booking number, trip ID etc with your email id & contact details. We shall investigate the case and have our Supervisor call you to address all your concerns.

Thumbnail of user marcusc34
Brazil
1 review
0 helpful votes
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November 27th, 2015

The services and features offered in their site are quite user friendly. This allows me to confirm my air ticket bookings in a very short time.

Thumbnail of user samh95
Bahrain
1 review
0 helpful votes
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May 24th, 2016

I had to visit Canada at an urgent basis and checked in this website and got discounted tickets that helped me save a lot.

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Thumbnail of user danj38
Dan J.

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