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BookingGroupReviews 1,537

3.3

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BookingGroup Reviews Summary

BookingGroup has a rating of 3.3 stars from 1,537 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

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Bulgaria
1 review
0 helpful votes
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Very nice people, Enrique was helpful and we got through all the paperwork quite quickly. Nice car and easy return.

Date of experience: April 16, 2020
Romania
1 review
0 helpful votes
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We rented Jeep
April 16, 2020

BookingGroup one of the best rent a car company for me. I'm dealing with them in different countries & in Dallas they are one of the best experiences for me. Staff at counter was great and helpful.

Date of experience: April 16, 2020
Oregon
1 review
0 helpful votes
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The staff good
April 16, 2020

The staff and cars are always top notch. I am in-and-out of their place in 5 minutes max, if no other people are in line. ( Fyi. I travel quite a bit for business and rent from most of the companies out there.)

Date of experience: April 15, 2020
Finland
1 review
0 helpful votes
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The customer personnel was very knowledgeable, he gave me several options to cover for my trip. I enjoyed the trip with the vehicle.

Date of experience: April 15, 2020
New York
1 review
0 helpful votes
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Good cars
April 17, 2020

Cheaper than the other car rental agencies but top of the line rental cars! Great customer service during pickup and drop off!

Date of experience: April 15, 2020
Canada
1 review
0 helpful votes
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Very helpful people..
April 16, 2020

Great company to rent a car from. Great cars... I would and I will recommend this car rental company to all my friends and people that I know

Date of experience: April 15, 2020
Ohio
1 review
0 helpful votes
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We had a great experience and will definitely rent from them again. Prices were perfect for us, minivan was brand new, very comfortable.

Date of experience: April 15, 2020
Ohio
1 review
0 helpful votes
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BookingGroup
April 15, 2020

As Always my experience here is AMAZING very friendly knowledgeable staff the cars always the top of the line know mater what class you rent always clean ready to go easy to navigate! Love it! Way to go BookingGroup!

Date of experience: April 15, 2020
Ohio
1 review
0 helpful votes
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Always great experience with the online app to book and then in person t get the car. Joseph C. Was my agent last week and super friendly and efficient. Best car rental company in whole airport.

Date of experience: April 15, 2020
Austria
1 review
0 helpful votes
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Fast service
April 15, 2020

The counter people were professional and very nice. The car was great with extras that rental cars usually do not have, and the price of the rental was a bargain.

Date of experience: April 15, 2020
Canada
1 review
0 helpful votes
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I had to cancel my booking due to travel restrictions (COVID-19). I tried calling this company 3 day before my booking to no avail. It took two weeks of constant calling and emails to finally get a response about my booking and they didn't refund me because I was a "no show."
Terrible service taking advantage of customers during this difficult time! I couldn't afford to be out $500!

Date of experience: April 14, 2020
Germany
1 review
0 helpful votes
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Their services is always great and the transactions go over smoothly without any hidden fees. Highly recommend giving them a try

Date of experience: April 14, 2020
Ohio
1 review
0 helpful votes
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BookingGroup
April 14, 2020

BookingGroup is now my go to car rental company. They always have high end vehicles, Mercedes and Volvo, for typically around the same price you would get a standard Honda or Hyundai vehicle

Date of experience: April 14, 2020
Ohio
1 review
0 helpful votes
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Better than any of the standard rental car companies. Service was fast, professional and courteous..

Date of experience: April 14, 2020
MD
1 review
0 helpful votes
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I simply drove the car into the parking lot, waited a few minutes for inspection, and was off to the airport for my flight. 5 minutes total

Date of experience: April 14, 2020
New York
1 review
0 helpful votes
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I got a free upgrade to an SUV. Very comfortable vehicle with OnStar Navigation. Drop off was seamless

Date of experience: April 14, 2020
Ohio
1 review
0 helpful votes
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Best Price!
April 14, 2020

This trip was good, my Auto Agent was quick. In the past I have had to decide if I had time to wait to get checked out at this location

Date of experience: April 14, 2020
France
1 review
0 helpful votes
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This is the only place we rent a car from, give them a try and you won't go any place else to rent a car

Date of experience: April 13, 2020
Colorado
2 reviews
0 helpful votes
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Not worth the savings
April 13, 2020

I used this economy website to book a car rental recently. I had several unexpected expenses come up so I felt like I should try and save as much as possible. Big mistake. The rental fee was somewhat lower, but in the end, the hidden charges cost be more. After returning from my trip, I received a letter stating that I had over $60 in toll charges that were unpaid and would be charged to my credit card. I have driven in Dallas with rental cars for years and have never had my rental company charge me for tolls. The hidden expenses negated the savings. Named brand all the way for me getting now on.

Date of experience: April 13, 2020
Ohio
1 review
0 helpful votes
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Thanks BookingGroup
April 13, 2020

Thanks to these guys over at this location! Super on top of everything. I had a terrible experience with a different company and Joe and staff made all the difference!

Date of experience: April 12, 2020

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


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